Omni Sprinkler Service & Landscaping Inc

Initial Business Response /* (1000, 6, 2015/07/21) */
The original service for her sprinkler turn on in question was performed on 5/27/15. The service includes, turning on the water to the sprinkler system, activating the backflow and clock, cycling through the zones to check for system integrity...

and breakage. The service charge for a turn on is collected if there are no other repairs that need to be made (which would be a separate expense if there were), and the technician leaves after collection. At this home-there were no repairs to be made.

On 7.4.15, our offices were closed for the holiday and at approximately 7 AM, there were several messages left by Ms. [redacted] regarding her system going crazy. Each message took on a more irritated tone that there was no one available on the holiday to get over to her immediately, and her final message was for us to never step foot on her property again. In the weeks between the original activation and this call, we were never informed of any issues with the system. When we left on the 27th of May, it was functioning correctly. We have no knowledge of what may or may not have been done in the interim. We are refunding her fee for the original service to her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, Omni Sprinkler certainly has a creative recollection of the phone call.  I most certainly did NOT use 'colorful' language.  The phone call was about 5 minutes in total; of which I was interrupted and talked over in his own anger so frequently I'm surprised he understood what I was trying to say in the first place.  It was never conveyed to me the charge would be as originally discussed.  In fact, I was told the issue was all mine as he had such an exemplary standing with the Revdex.com.  (Hence this route to correct the problem.)  Many words were put into my mouth I did not say, and I even tried to explain this on the phone, but he would not listen.  I never accused anyone of stealing, but I did say with such poor standards of protecting my information, how would they even know if it had been compromised?  Regardless, the eventual curious and professional response from Omni is much appreciated.  It would just be nice if they adjust their policy of temporarily parking in a manor which blocks a customer's entire drive way.  Simple common sense would tell them every minute would count in an emergency, and this is a law not a customer request, so they don't exactly get to pick and choose when a law applies to them.  Good luck to anyone who decides to hire this company moving forward.  To get a reasonable response from them, you will need to go to this extent!
Sincerely,
[redacted]

We are sorry for this customer's negative experience. During blowouts, sometimes our technicians park horizontally in our customers driveways for the duration of the quick service to make it a little easier for them to drag their air hose. It is very common, and if it is an issue they would gladly...

move the vehicle at our customers request, which our technician did. We have excellent, trustworthy technicians and have never had an employee steal a customers private financial information, as this customer implied multiple times in colorful language during our phone call. I also explained that if she did not feel comfortable writing this information on the service invoice, we would be more than happy to complete this transaction over the phone, to which she again questioned the companies integrity and trustworthiness. I explained that we did not mention the 3% credit card processing fee during the phone scheduling because our customers do not have to pay with a credit card, as we accept cash or check. If a customer does not want to pay with a credit card, that is completely acceptable. After listening to her voice her anger at our technicians parking and the $2.19 charge for a while, I asked what she would like from us. She said she would like for us to waive the $2.19 fee, and I agreed. She did not mention mailing a proper receipt, but we will do that as well. We were under the impression that this issue about a working truck being parked unfavorably and the fee were resolved upon completion of the phone call, as her requests were accommodated