Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, Omni Sprinkler certainly has a creative recollection of the phone call I most certainly did NOT use 'colorful' language The phone call was about minutes in total; of which I was interrupted and talked over in his own anger so frequently I'm surprised he understood what I was trying to say in the first place It was never conveyed to me the charge would be as originally discussed In fact, I was told the issue was all mine as he had such an exemplary standing with the Revdex.com (Hence this route to correct the problem.) Many words were put into my mouth I did not say, and I even tried to explain this on the phone, but he would not listen I never accused anyone of stealing, but I did say with such poor standards of protecting my information, how would they even know if it had been compromised? Regardless, the eventual curious and professional response from Omni is much appreciated It would just be nice if they adjust their policy of temporarily parking in a manor which blocks a customer's entire drive way Simple common sense would tell them every minute would count in an emergency, and this is a law not a customer request, so they don't exactly get to pick and choose when a law applies to them Good luck to anyone who decides to hire this company moving forward To get a reasonable response from them, you will need to go to this extent! Sincerely, [redacted]
We are sorry for this customer's negative experienceDuring blowouts, sometimes our technicians park horizontally in our customers driveways for the duration of the quick service to make it a little easier for them to drag their air hoseIt is very common, and if it is an issue they would gladly move the vehicle at our customers request, which our technician didWe have excellent, trustworthy technicians and have never had an employee steal a customers private financial information, as this customer implied multiple times in colorful language during our phone callI also explained that if she did not feel comfortable writing this information on the service invoice, we would be more than happy to complete this transaction over the phone, to which she again questioned the companies integrity and trustworthinessI explained that we did not mention the 3% credit card processing fee during the phone scheduling because our customers do not have to pay with a credit card, as we accept cash or checkIf a customer does not want to pay with a credit card, that is completely acceptableAfter listening to her voice her anger at our technicians parking and the $charge for a while, I asked what she would like from usShe said she would like for us to waive the $fee, and I agreedShe did not mention mailing a proper receipt, but we will do that as wellWe were under the impression that this issue about a working truck being parked unfavorably and the fee were resolved upon completion of the phone call, as her requests were accommodated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, Omni Sprinkler certainly has a creative recollection of the phone call I most certainly did NOT use 'colorful' language The phone call was about minutes in total; of which I was interrupted and talked over in his own anger so frequently I'm surprised he understood what I was trying to say in the first place It was never conveyed to me the charge would be as originally discussed In fact, I was told the issue was all mine as he had such an exemplary standing with the Revdex.com (Hence this route to correct the problem.) Many words were put into my mouth I did not say, and I even tried to explain this on the phone, but he would not listen I never accused anyone of stealing, but I did say with such poor standards of protecting my information, how would they even know if it had been compromised? Regardless, the eventual curious and professional response from Omni is much appreciated It would just be nice if they adjust their policy of temporarily parking in a manor which blocks a customer's entire drive way Simple common sense would tell them every minute would count in an emergency, and this is a law not a customer request, so they don't exactly get to pick and choose when a law applies to them Good luck to anyone who decides to hire this company moving forward To get a reasonable response from them, you will need to go to this extent! Sincerely, [redacted]
We are sorry for this customer's negative experienceDuring blowouts, sometimes our technicians park horizontally in our customers driveways for the duration of the quick service to make it a little easier for them to drag their air hoseIt is very common, and if it is an issue they would gladly move the vehicle at our customers request, which our technician didWe have excellent, trustworthy technicians and have never had an employee steal a customers private financial information, as this customer implied multiple times in colorful language during our phone callI also explained that if she did not feel comfortable writing this information on the service invoice, we would be more than happy to complete this transaction over the phone, to which she again questioned the companies integrity and trustworthinessI explained that we did not mention the 3% credit card processing fee during the phone scheduling because our customers do not have to pay with a credit card, as we accept cash or checkIf a customer does not want to pay with a credit card, that is completely acceptableAfter listening to her voice her anger at our technicians parking and the $charge for a while, I asked what she would like from usShe said she would like for us to waive the $fee, and I agreedShe did not mention mailing a proper receipt, but we will do that as wellWe were under the impression that this issue about a working truck being parked unfavorably and the fee were resolved upon completion of the phone call, as her requests were accommodated