Hello [redacted] , I am very sorry that I have not gotten back to you soonerI did not get an email with the first noticeI tried to reach out and call last week to explain, but did not get a phone call backI have attached a copy of my stores receipt with the policyAs stated on the receipt we do not give any refunds and all sales are finalI am a specialty boutique that services our customers with one on one undivided attention until they find their perfect dressIf any customer chooses to have the liberty to change their mind they should be shopping in a department store as no specialty boutique gives refunds The customers complaints states that no sale took place just a deposit which is falseBy them leaving a deposit on a gown and signing the bottom of the receipt stating that all sales are final they were aware a sale was being made and they were aware of the policyRegardless of the signature at the bottom of the receiptAlso stated in the complaint that ample time was given to cancel the sale, but as I stated before ALL SALES ARE FINALNot to mention it's a contradiction of them previously saying that no sale took place As far as them calling the shop to let us know she wasn't attending prom, my staff is trained to let the customers know that unfortunately all sales are final and if for any reason I decide differently I would get back to them in a few daysDue to the large numbers of dresses sold through out the season I cannot put myself in a position to be sensitive to their issues as I have a business to runI would not be able to stay in business if every girl changed her mind about her dress or whether or not they were attending prom To meet this complaint half way I am willing to give them a store credit of $for the customer to use which goes completely against my policyA $restocking fee is being charged due to the loss of business by holding this dress off of my selling floor throughout my busy season Please contact me on my personal cell phone if you have any other questions regarding this complaint Paula [redacted] ***
Hello [redacted],
I am very sorry that I have not gotten back to you sooner. I did not get an email with the first notice. I tried to reach out and call last week to explain, but did not get a phone call back. I have attached a copy of my stores receipt with the policy. As...
stated on the receipt we do not give any refunds and all sales are final. I am a specialty boutique that services our customers with one on one undivided attention until they find their perfect dress. If any customer chooses to have the liberty to change their mind they should be shopping in a department store as no specialty boutique gives refunds. The customers complaints states that no sale took place just a deposit which is false. By them leaving a deposit on a gown and signing the bottom of the receipt stating that all sales are final they were aware a sale was being made and they were aware of the policy. Regardless of the signature at the bottom of the receipt. Also stated in the complaint that ample time was given to cancel the sale, but as I stated before ALL SALES ARE FINAL. Not to mention it's a contradiction of them previously saying that no sale took place.
As far as them calling the shop to let us know she wasn't attending prom, my staff is trained to let the customers know that unfortunately all sales are final and if for any reason I decide differently I would get back to them in a few days. Due to the large numbers of dresses sold through out the season I cannot put myself in a position to be sensitive to their issues as I have a business to run. I would not be able to stay in business if every girl changed her mind about her dress or whether or not they were attending prom.
To meet this complaint half way I am willing to give them a store credit of $225.00 for the customer to use which goes completely against my policy. A $75 restocking fee is being charged due to the loss of business by holding this dress off of my selling floor throughout my busy season.
Please contact me on my personal cell phone if you have any other questions regarding this complaint.
Hello [redacted] , I am very sorry that I have not gotten back to you soonerI did not get an email with the first noticeI tried to reach out and call last week to explain, but did not get a phone call backI have attached a copy of my stores receipt with the policyAs stated on the receipt we do not give any refunds and all sales are finalI am a specialty boutique that services our customers with one on one undivided attention until they find their perfect dressIf any customer chooses to have the liberty to change their mind they should be shopping in a department store as no specialty boutique gives refunds The customers complaints states that no sale took place just a deposit which is falseBy them leaving a deposit on a gown and signing the bottom of the receipt stating that all sales are final they were aware a sale was being made and they were aware of the policyRegardless of the signature at the bottom of the receiptAlso stated in the complaint that ample time was given to cancel the sale, but as I stated before ALL SALES ARE FINALNot to mention it's a contradiction of them previously saying that no sale took place As far as them calling the shop to let us know she wasn't attending prom, my staff is trained to let the customers know that unfortunately all sales are final and if for any reason I decide differently I would get back to them in a few daysDue to the large numbers of dresses sold through out the season I cannot put myself in a position to be sensitive to their issues as I have a business to runI would not be able to stay in business if every girl changed her mind about her dress or whether or not they were attending prom To meet this complaint half way I am willing to give them a store credit of $for the customer to use which goes completely against my policyA $restocking fee is being charged due to the loss of business by holding this dress off of my selling floor throughout my busy season Please contact me on my personal cell phone if you have any other questions regarding this complaint Paula [redacted] ***
Hello [redacted],
I am very sorry that I have not gotten back to you sooner. I did not get an email with the first notice. I tried to reach out and call last week to explain, but did not get a phone call back. I have attached a copy of my stores receipt with the policy. As...
stated on the receipt we do not give any refunds and all sales are final. I am a specialty boutique that services our customers with one on one undivided attention until they find their perfect dress. If any customer chooses to have the liberty to change their mind they should be shopping in a department store as no specialty boutique gives refunds. The customers complaints states that no sale took place just a deposit which is false. By them leaving a deposit on a gown and signing the bottom of the receipt stating that all sales are final they were aware a sale was being made and they were aware of the policy. Regardless of the signature at the bottom of the receipt. Also stated in the complaint that ample time was given to cancel the sale, but as I stated before ALL SALES ARE FINAL. Not to mention it's a contradiction of them previously saying that no sale took place.
As far as them calling the shop to let us know she wasn't attending prom, my staff is trained to let the customers know that unfortunately all sales are final and if for any reason I decide differently I would get back to them in a few days. Due to the large numbers of dresses sold through out the season I cannot put myself in a position to be sensitive to their issues as I have a business to run. I would not be able to stay in business if every girl changed her mind about her dress or whether or not they were attending prom.
To meet this complaint half way I am willing to give them a store credit of $225.00 for the customer to use which goes completely against my policy. A $75 restocking fee is being charged due to the loss of business by holding this dress off of my selling floor throughout my busy season.
Please contact me on my personal cell phone if you have any other questions regarding this complaint.
Paula [redacted]
[redacted]