Omnicare Pharmacy Services of Eastern PA

Good afternoon, Based on the research that I have done on the referenced account ID [redacted] , we are in the process of writing off the charges that the complaint was sent in about We have done the research and found that the consumer had no assets when he passed and that is the reason for the write off The person who wrote to you would not have their credit affected by this past due balance because they were not the patient who received the medications from us I have inquired with our collections department to see if the write off will be finalized so that there are no more invoices that are sent outThank you for your time, Jackie B***OmnicareBilling SupervisorAllentown, PAPhone ###-###-####/ Fax ###-###-####/ Email- [redacted] @omnicare.com

From: [redacted] < [redacted] @***.com>Date: Mon, Sep 21, at 10:PMSubject: RE: ID# [redacted] To: [email protected] August 04, 2105, I filed a complaint with Revdex.com regarding a refund check of $that I was due from OmnicareOn August 27, I received a copy of an email from Revdex.com that was sent by a customer service rep (from Omnicare) by the name of Ted H [redacted] that the complaint was resolved and that a refund check for the reference amount should be received in the next few business daysToday is September and still haven't received the checkI placed a call to Ted H [redacted] who told me he sent the information to the main office in Ohio and it is now out of his hands I placed a called also to the Ohio office, but no return call was ever received This company has been doing this to me every time that I have called looking for this refund.Also in today's mail I received another statement from this company and now I see they have changed the address to only my mother's name who had passed away on July 12, All this other bills were in my and my husband's name.I know it is not much money, but they made sure I paid it in full before they would delivery the medications[redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do not, however, understand how I could call the number of times I did and never was never provided with the Revdex.com response/answer: that is: that insurance had failed to payIn fact, the representatives I spoke with seemed to be baffled by the amounts chargedWhile I am glad to have the amount reversed, I am not convinced that the answer provided is truthfulThis resolution has not inspired me to trust this company Regards, [redacted]

Please be advised that we have received this complaint and resolved the issue The customer will receive a refund check for the referenced amount within the next few business days I called the customer and left a voicemail to adviseThanks, Ted H***OmnicareBilling/Customer Service ManagerAllentown, PAOffice: ###-###-####/Direct: ###-###-####/Fax: ###-###-####/E-mail: [redacted] @omnicare.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Complaint: ***I am rejecting this response because:The last invoice included a drug which was not to be administered to my motherMy mother was not to be administer the drug ***! When I was presented with the potential medication change by our nurse I clearly objected to it! I reiterated that objection to the doctor NOT to switch her from warfarin to this new drugIt should not have been administer to her so why am I seeing a charge of $In regard to the explanation that drug stores do not “take back” medications that are used I agree 100% I would like to add that when I did get drugs for mother from our pharmacyI was always notified in advance of any drug that was costing a higher copay from her regular tier price specifically when its a jump of %by the conscientious personnel at our local *** whose aim is to offer excellent service in our communityLast year when mother was at home and prescriptions hit the 40% donut hole under her insurance *** I was notified of the cost before it was filledI contacted the doctor whose staff fortunately had coupons from the manufacturer that was specifically to help offset paying the full price of this drug! There are programs from the manufacturer to the consumer on medicare based on income which if you qualify will lower the high cost of expensive drugsJust because a person has to pay for care in a facility should not deprive them of the same service ethic from the pharmacy! FINALLY I received your recent letter from your CREDIT AND COLLECTIONS DEPARTMENT that was supposed to be on hold until the fraud investigation is completedI have not received any notification from the fraud investigation departmentThe salutation in your letter reads ( Dear ***) We are writing regarding the balance due for "pharmaceutical services provided to ***Based on the information provided to us we understand *** is now deceased! If an estate is pending or has been established , we would appreciate information from you or the estate representative so we can update our filesSincerely Credit and Collections Dept Omnicare
Regards,
Phyllis M***

I am responding to a letter that I received for the complaint number above In regards to this matter, the patient’s insurance plan was billed and the medications were packaged into blister packs which is how the facility administers the medications Unless the medication is
refused upon delivery, we cannot accept the medication back and readminister to someone else In addition, medication is not returnable for credit unless it is in the manufacturer packaging I am not able to issue any credits on this account, it is just like a retail pharmacy as where if you walk in with a prescription, provide your insurance card and fill a medication, you cannot go back the next day after you have taken a dose and get your copay back I understand that the daughter is upset about that because we have explained it several times to her, however, that is correct. Thank you, Jackie B*** | Billing Specialist Supervisor

From: ***To: [email protected]: Complaint settledDate: Wed, Apr 22:32:-0400From: *** ***U.S.A.*** *** *** ***Dayton, Ohio ***###-###-####*** On March 31st I sent you an email with a complaint against Omni-Care Incfor some money that they owed us I just wanted to tell you that today in the mail I received a check for the amount they owed us As far as I am concerned this whole thing has been satisfactorily taken care of Thank you for your help! Sincerely, ***

I am responding to the rejection of the complaint that you sent over The *** was order by a doctor, sent to the facility, and billed to the patient’s insurance plan We did receive the medication back later one tablet short of what we sent Once that medication comes back, it is destroyed because we cannot administer that to another patient We also contacted the facility administrator and they informed us that since a doctor ordered this medication for this patient, they cannot go against what a doctor orders since the patient is in their care This is a valid charge and we are unable to credit anything back to the account. Thank you, Jackie B*** | Billing Specialist Supervisor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon investigation, the refund check previously sent was missing a number on the street address which made the refund check undeliverable to the recipient.  We confirmed the correct address with the responsible party and are mailing the check to the proper address.  This refund check should be received in the next few days. Thanks, Ted H[redacted]OmnicareBilling/Customer Service ManagerAllentown, PAOffice:  ###-###-####/Direct: ###-###-####/Fax:  ###-###-####/E-mail:  [redacted]@omnicare.com

The account in question has been submitted for write off by our collections department.  That may take 2 billing cycles, but the balance on the account will be $0.00 after that write off is complete.  Thank you, Lauren W[redacted] | Billing/Customer Service Manager p...

###-###-#### | f ###-###-#### | x 68293 | [redacted]@omnicare.comOmnicare of Allentown Central Billing Center | 6990B Snowdrift Rd | Allentown, PA 18106

In regards to complaint ID [redacted] –A refund check has been issued in the amount of $448.69 on 11/7/17. Please confirm that you have received our response.Thanks!  Lauren W[redacted] | Billing Manager, LTC

I am in receipt of this complaint and feel that I have addressed this concern with the disputer.  I personally spoke with the disputer on 4/22/15 and verified to whom and where to send the refund of $19.60 to.  The disputer should receive this check within the next several...

weeks. Thanks, Ted H[redacted]OmnicareBilling/Customer Service ManagerAllentown, PAOffice:  ###-###-####/Direct: ###-###-####/Fax:  ###-###-####/E-mail:  [redacted]@omnicare.com

Good afternoon [redacted],                 I am in receipt of a complaint submitted with assigned id number [redacted].  Unfortunately with just the name of the person that filed the complaint, I am unable to locate the pharmacy records this is in...

reference to.  Is it possible to send me the Omnicare account number so I can research and resolve this complaint?  My direct contact information is below. Thanks, Ted H[redacted]OmnicareBilling/Customer Service ManagerAllentown, PAOffice:  ###-###-####/Direct: ###-###-####/Fax:  ###-###-####/E-mail:  [redacted]@omnicare.com

From: [redacted] <[redacted].com>Date: Mon, Sep 21, 2015 at 10:41 PMSubject: RE: ID#[redacted]To: [email protected] August 04, 2105, I filed a complaint with Revdex.com regarding a refund check of $25.20 that I was due from Omnicare. On August 27, 2015 I received a copy of an email from Revdex.com that was sent by a customer service rep (from Omnicare) by the name of Ted H[redacted] that the complaint was resolved and that a refund check for the reference amount should be received in the next few business days. Today is September 21 and still haven't received the check. I placed a call to Ted H[redacted] who told me he sent the information to the main office in Ohio and it is now out of his hands.  I placed a called also to the Ohio office, but no return call was ever received.  This company has been doing this to me every time that I have called looking for this refund.Also in today's mail I received another statement from this company and now I see they have changed the address to only my mother's name who had passed away on July 12, 2011. All this other bills were in my and my husband's name.I know it is not much money, but they made sure I paid it in full before they would delivery the medications.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do not, however, understand how I could call the number of times I did and never was never provided with the Revdex.com response/answer: that is: that insurance had failed to pay. In fact, the representatives I spoke with seemed to be baffled by the amounts charged. While I am glad to have the amount reversed, I am not convinced that the answer provided is truthful. This resolution has not inspired me to trust this company. 
Regards,
[redacted]

Good afternoon,                Based on the research that I have done on the referenced account ID [redacted], we are in the process of writing off the charges that the complaint was sent in about.  We have done the research and found that the consumer had...

no assets when he passed and that is the reason for the write off.  The person who wrote to you would not have their credit affected by this past due balance because they were not the patient who received the medications from us.  I have inquired with our collections department to see if the write off will be finalized so that there are no more invoices that are sent out. Thank you for your time, Jackie B[redacted]OmnicareBilling SupervisorAllentown, PAPhone ###-###-####/ Fax ###-###-####/ Email- [redacted]@omnicare.com

Please be advised that we have received this complaint and resolved the issue.  The customer will receive a refund check for the referenced amount within the next few business days.  I called the customer and left a voicemail to advise. Thanks, Ted...

H[redacted]OmnicareBilling/Customer Service ManagerAllentown, PAOffice:  ###-###-####/Direct: ###-###-####/Fax:  ###-###-####/E-mail:  [redacted]@omnicare.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
 I did receive a phone call today  from the one I complained about.  It is being taken care of and I appreciate your help.  I will let you know when I receive the check.  Thanks again!

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]