Omnicare Pharmacy Services of Eastern PA

Good afternoon,                Based on the research that I have done on the referenced account ID [redacted], we are in the process of writing off the charges that the complaint was sent in about.  We have done the research and found that the consumer...

had no assets when he passed and that is the reason for the write off.  The person who wrote to you would not have their credit affected by this past due balance because they were not the patient who received the medications from us.  I have inquired with our collections department to see if the write off will be finalized so that there are no more invoices that are sent out. Thank you for your time, Jackie B[redacted]OmnicareBilling SupervisorAllentown, PAPhone ###-###-####/ Fax ###-###-####/ Email- [redacted]@omnicare.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
 
I did receive a phone call today  from the one I complained about.  It is being taken care of and I appreciate your help.  I will let you know when I receive the check.  Thanks again!

Please be advised that we have received this complaint and resolved the issue.  The customer will receive a refund check for the referenced amount within the next few business days.  I called the customer and left a voicemail to...

advise. Thanks, Ted H[redacted]OmnicareBilling/Customer Service ManagerAllentown, PAOffice:  ###-###-####/Direct: ###-###-####/Fax:  ###-###-####/E-mail:  [redacted]@omnicare.com

Review: Double billing of medication, unreasonable cost of over the counter medications, no oversight on issues of medication amounts or generic alternatives. There is little or no oversight when it comes to verifying double orders, or verification from pharmacy with retirement facility as to double orders and their need.Desired Settlement: For the company to discontinue the practice of overcharging for over the counter medication, and use generic alternatives to keep cost down, especially for individuals on a fixed income.

Review: My Mother, [redacted] is a resident of [redacted], which is an assisted-living home for the elderly that need help with their day-to-day living needs. [redacted] uses "Omnicare of NY, D/B/A OCR of [redacted]" as their distributor of pharmaceutical products for their residents, including my Mother. My Mom's healthcare coverage only covers a portion of the cost of these pharmaceutical products, which are highly priced by this distributor, resulting in mounting costs that my Mom cannot afford. The monthly cost of her rent at [redacted] takes almost of her Social Security and pension, leaving a very small amount thereafter, which goes towards toiletries and other hygiene needs.

I am my Mother's Power-Of-Attorney, and have discussed ways of attempting to finding a satisfactory resolution to ensure that my Mom continues to receive her medication without interruption. Myself, I have zero income as I am awaiting a hearing before an Administrative Law Judge because I am disabled and haven't been able to work in over a year. I spoke to a couple of representatives at Omnicare to assure them that I would help "make good" once my disability situation is resolved. Last Wednesday (08/14/2013), I spoke to "[redacted]" in the collections department and explained my Mom's and my situation and reassured that I would help resolve this situation when my financial situation improved, which I explained may take a couple of more months. I told her that my Mom cannot miss her medications. She suffers from COPD and has breathing issues--she takes medicine for anxiety and depression and absolutely CAN NOT miss those medications. She said, she would speak to her supervisor and get back to me the next day. That call from "[redacted]" never came until early this morning (08/19/2013). When she called this morning, she asked me if I can settle the account in full by next month, and I re-explained that my hearing is not until November 1st, 2013 and that I would make good if all went well at that point.

After I said that, [redacted] said that in no way can they accept this and that they would have to proceed with termination. I told her that I had already explained last week that I am unable to come up with that amount of money (almost 2,000 dollars). [redacted] also said that they had sent certified letters to my address, and that is an outright lie. I have received NO certified letters from Omnicare and I told her this. She said that they did not receive the letters back, so that I must have received them. We went back and forth about this--I did not receive ANY termination letters from Omnicare, nor did [redacted]. Omnicare is not being honest about this, and my Mom cannot afford to be without her medicine.Desired Settlement: What I want from Omnicare is to allow us the opportunity and time to rectify this situation until my financial situation to improve without cutting off my Mom's needed medications. When I receive my disability settlement, I would be able to catch up on this bill and we could work out a satisfactory way to get the bill paid in a timely manner.

I would also like Omnicare to STOP LYING. In essence, they lied about saying they sent me certified mail when they didn't. I received NO NOTICE that my Mom's medicines were to be withheld!

Business

Response:

August 29, 2013

Dear **. [redacted]:

Thank you for your letter regarding the concerns for **. [redacted] and responsible party **. [redacted].

Omnicare of [redacted], NY has been providing medications to **. [redacted] at [redacted] of [redacted] since August of 2012. Omnicare has billed all applicable prescription drug coverage since her admission into [redacted]. In review of the account and the charges incurred, Omnicare has confirmed all charges on **. [redacted]’ account, AR#[redacted], are accurate and had been billed appropriately.

Omnicare has provided medications and service to **. [redacted] in good faith and is seeking payment for the services provided. **. [redacted]’s inquiry states **. [redacted] is short on funds and is unable to pay. We do understand this unfortunate situation; however, Omnicare has provided services in good faith and is seeking compensation for those services.

Omnicare’s Collection Department is willing to discuss a payment resolution plan with **. [redacted] and **. [redacted] that will work for both parties. However, if resolution cannot be agreed upon Omnicare cannot continue to supply medications without payment and may need to discontinue services. If this would occur, **. [redacted] will need to seek pharmacy services from another provider.

We hope to come to resolution on this matter that will work for all parties. Omnicare’s collection department would appreciate continued discussions with **. [redacted] so this matter can be brought to a close.

Sincerely,