Omron Healthcare, Inc.

Re: Revdex.com Complaint ID: ***Omron Healthcare has received the customer complaint referenced above. We appreciate the opportunity to respond to you.On 5/5/Omron received an email from the consumer regarding his pairing issue with his BPand smartphone. The consumer
requested all correspondence be conducted via email. Omron consumer service replied to the consumers email on 5/8/asking for additional information to better assist the consumer. We needed to know what type of phone is being used and the operating system (IOS) on the phone. The consumer replied with the information on 5/8/17.Omron replied to the consumer on 5/9/stating that the consumers *** Galaxy Swith android version is not a compatible device with his BP unit. Omron advised that there is a compatibility chart located on our website for additional assistance at https://omronhealthcare.com/service-and-support/connected-health/connected-devic...⇄ a show of good will Omron contacted the consumer today and will be sending him a free unit that will be compatible with his phone.We apologize for the issues Mr*** experienced with his blood pressure unit.Thank you.Sincerely,*** *** Quality Manager/Consumer Affairs, Omron Healthcare, Inc

Our customer service center has been in communication with the consumer via email since 7/7/2017. As a result of those conversations a new "Medium Rose Gold" unit was sent to the consumer on 7/13/

Complaint: ***
I am rejecting this response because: Omron responded only because I filed this complaint with Revdex.comPrior to filing, they resisted every attempt I made for resolutionOmron was in no way apologetic and put stumbling blocks every step of the way.This is a company respected in the blood pressure monitor industryThey are not dealing with pillows or furniture but livesThey need to be responsive and provide proper service for defective equipment
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Re: Revdex.com Case # *** Omron Healthcare has received the customer complaint referenced above. We appreciate the opportunity to respond to youWe sincerely apologize for the issue Ms*** is experiencing with her Omron blood pressure unit and the refundThe refund was initiated on
September 28. It will take 5-days for the consumer to see the refund on her credit card. An attempt to contact Ms*** was made on September 28. Our consumer support center left a message for Ms*** stating her refund has been processedWe apologize for the issues experienced with this unitThank youSincerely, *** *** Quality Manager/Consumer Affairs Omron Healthcare, Inc

Omron Healthcare has received the customer complaint referenced above. We appreciate the opportunity to respond to you. We apologize for the inaccurate readings Ms*** is experiencing with her ***. Ms*** was sent a replacement unit, as a show of good will,
on 5/8/after speaking to our customer service representativesSincerely,*** ***Quality Manager, Omron Healthcare, Inc

Omron customer service received the first correspondence, via email, from the consumer on April 25. Omron responded to the email on April asking the consumer to contact the customer service center directly to resolve her issue and provided the number. The consumer contacted Omron by phone on May stating her unit is showing inaccurate readings. Omron customer service advised the consumer of our procedure for defective units. The Omron customer service team attempted to troubleshoot the issue with the consumer, the consumer declined that service. During that call the consumer was transferred to a supervisor who agreed to send her a new unit, as a show of good will, free of charge. That unit was sent to the consumer after the phone call on May Omron was notified of the Revdex.com complaint on May 9, after the new unit was sent to the consumer per her request.Omron Healthcare apologizes for the issues the consumer experienced with her BP unit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886360, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Omron apologizes for the delay in processing the refund request. The check was expedited and mailed last Friday, 10/16/2015, to the consumer. Our warranty coverage provides for unit inspection and replacement should the unit fail inspection. This unit was tested and passed inspection. Omron,...

depending on the individual situation, in very limited cases may issue a refund to a consumer as goodwill. We are sorry, a new representative failed to initiate the refund request for proper approval.

September 15, 2017   Revdex.com of Chicago and Northern Illinois, Inc [redacted] Chicago, IL  60611   Re:  Revdex.com Complaint ID: [redacted]   Omron Healthcare has received the customer complaint referenced above.  We appreciate the...

opportunity to respond to you.   We sincerely apologize for the issue Ms. [redacted] is experiencing with her Omron blood pressure unit and the inspection center process.   There are internal issues at our inspection center that we are fully aware of.  Know that we are feverishly working towards a resolution that will ensure a pleasant customer service experience moving forward.   Ms. [redacted] was contacted today by one of our consumer support representatives.   As a show of good will we are sending Ms. [redacted] a new replacement unit via 2-day delivery.   Again, we apologize for the issues experienced with this unit.     Thank you. Sincerely,   [redacted]
[redacted]sumer Affairs Omron Healthcare, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re:  Revdex.com Case # [redacted]
Omron Healthcare has received the customer complaint referenced.  We appreciate the opportunity to respond to you.
We sincerely apologize for the issue Mr [redacted] experienced with his [redacted] Automatic blood pressure monitor.
We have contacted Mr. [redacted]...

and spoke to him directly about the issues he was experiencing.  We have sent Mr. [redacted] a new BP786N 10 Series Automatic Arm Bluetooth blood pressure
 
monitor, per his request,  as a show of good will.
We apologize for the issues experienced with this unit.
Sincerely, [redacted], Quality Manager/Consumer Affairs, Omron Healthcare, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Omron has completely resolved my problem. I await the receipt of blood pressure monitor BP786N from Omron who is shipping this unit without charge to me.I thank Omron for their timely response and I thank the Revdex.com for interceding in my behalf.Omron also informed me that the new unit will be able to adapt to any smartphone updates thus keeping the Bluetooth feature functional.
Sincerely,[redacted]
I thank Omron for their timely response and I thank the Revdex.com for interceding in my behalf.Omron also informed me that the new unit will be able to adapt to any smartphone updates thus keeping the Bluetooth feature functional.

Omron Healthcare has received the customer complaint.  We appreciate the opportunity to respond to you. We apologize for the issue Mr. [redacted] is experiencing with his [redacted] blood pressure unit. Due to the issues of not being able to contact the [redacted] customer service center we...

have sent Mr. [redacted] a new BP742N.  The unit was shipped today and the consumer should expect it in 7-10 business days We attempted to call the consumer 3 times but could not get through, or leave a message, with the number provided.   An email was sent to the consumer on December 20, 2017 advising him of the new unit being sent. Again, we apologize for the issues experienced with this unit. [redacted]Quality Manager/Consumer AffairsOmron Healthcare, Inc.