OMSA Sealcoating

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: You shouldn't be making claims that you can find out all kinds of information on an individual when you now admit you can'tThis should be in bold lettering as soon as accessing the website if this is the case.I not only had the proper name and birthdate, I also included the SSNCharging me the $for nothing is ridiculousRegards, [redacted] ***

Initial Business Response / [redacted] (1000, 11, 2015/09/22) */ I just want to get pay for the price on the flyer I called them and they have not answer

[redacted] sent a email disputing the criminal report she processed through SentryLinkWe replied by email and explained the protocol we must follow as resellers for all disputed reportsAll disputes are investigatedShe did not agree with the procedures we must followIn our experience, most problems are caused by searches for records that fall outside of our stated coverageWe do not cover arrests, only convictions, and the federal court system is not coveredStates often restrict online records by date, seriousness of the crime, or whether time was servedJuvenile records are sealedWe ask customers to check coverage on the search page, and the User AgreementA full description of our database can be found in the "About Us" section of our site under "Coverage"Depending on the state in which you told us the report would be used, restrictions may be imposed by that stateSome of them do not permit us to show any records, from any state, that are older than years – even convictionsAdditional local restrictions may applyIn rare cases, there can be other difficulties in obtaining a criminal record, or we are not permitted it to show itSome possible problems include: Name entered was spelled incorrectly Most states will not include traffic offenses in a criminal database The record was expunged or sealed The offense was under a different name or date of birth The jurisdiction made an error in recording the name or date or birth The county did not pass the records up to the state level, as they should (to minimize this we try to get county records as well as state whenever possible) Please contact our offices Monday through Friday 9am until 6pm EST at ###-###-####, if you have any further questionsSincerely,Michelle P***SentryLink, LLCCustomer Service Managerwww.sentrylink.com###-###-#### Office###-###-#### Fax

Date: Fri, Jan 27, at 2:PMSubject: Re: [redacted] Rebuttal ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>Dear [redacted] ,Below is SentryLink's reply to [redacted] :Dear [redacted] I am sorry that you were disappointed in the results of your criminal searchWe clearly state what records are searched, and provide a sample of our reports before purchasingAs resellers, we pay for every search submitted and also ask that you view our database before purchasing your reportThis is not hidden informationSee below: ________________________________________________________________________________...⇄ Criminal Background CheckServicesNational Criminal Background CheckOur National Criminal Background Check and Sex Offender Check is a comprehensive criminal check showing felonies, misdemeanors, sex offenses and more at the state and county levelWe also include results from OFAC, OIG, and terrorist watchlistsPlease see Coverage for details about the data provided._______________________________________________________________________...⇄ background check companies differ most from traditional background screeners in the methods they use to search for criminal historyWhile traditional background screening companies send investigators to the courthouses in the counties in which the applicant has lived, online background screeners strictly check online public recordsOnline and traditional criminal background checks are designed to turn up information on misdemeanor and felony recordsAs stated to you previous, some problems are caused by searches for records that fall outside of our stated coverageWe do not cover arrests, only convictions, and the federal court system is not coveredStates often restrict online records by date, seriousness of the crime, or whether time was servedJuvenile records are sealedWe ask customers to check coverage on the search page, and the User Agreement A full description of our coverage can be found under the (ABOUT US) tab, then click on (COVERAGE) tab on our websites home page.Sincerely, Michelle P

Hello, [redacted] processed a National Criminal Background Check & Sex Offender CheckThe requested report was a page reportAll jurisdictions were searched and to view all records searched (which we do advise before purchasing), Click on the following link: https://www.sentrylink.com/web/ourData.jspBecause our data comes from public records, we cannot guarantee that information will be complete or fully up-to-dateWe urge our customers to review the Coverage section of our site for details on exactly what we cover and how often jurisdictions update their recordsCriminal records in particular may have anomalies for any of the following reasons:The person was not convicted -- arrest records alone do not generate a criminal record.The record was expunged or sealedThe offense was under a different name or date of birthThe jurisdiction made an error in recording the name or date or birthFor these reasons and the fact that we pay for every search submitted, we do not offer refunds in this casePlease contact me if you have any further questions.Sincerely,Michelle P***SentryLink Customer Service Manager

Good Morning, Thank you for contacting customer service. I am sorry that [redacted] was disappointed in the results of his criminal report. In this case we received the following email from [redacted] and requested for him to contact our... office: --------------------------------------------------------------------------------...⇄ ------- Forwarded Message -------- Subject: Re: [redacted] , $19.95 [redacted] Approval: 8/20/15 1:01 AM EST Date: Thu, 20 Aug 2015 05:09:00 +0000 From: [redacted] @***.com To: [redacted] @sentrylink.com < [redacted] @sentrylink.com> Greetings, I would like a full refund for this service. Your site claims you use public records. As well, your report said I have no criminal history. Please see the attached Court Docket proving otherwise. This information is not expunged and is still available (for free I may add) on the County’s Prothonotary website, where I obtained the attached PDF. Thank you, [redacted] Transaction ID: [redacted] Sent from [redacted] Mail --------------------------------------------------------------------------------...⇄ ------ Forwarded Message -------- Subject: SentryLink Date: Thu, 20 Aug 2015 13:36:21 -0400 From: [redacted] < [redacted] @sentrylink.com> Reply-To: [redacted] @sentrylink.com Organization: SentryLink Customer Service To: [redacted] @***.com Dear [redacted] , Please contact our customer service department Monday through Friday 9am until 6pm EST. Toll Free ###-###-####. Sincerely, Maria H [redacted] SentryLink, LLC Customer Service Dept. ###-###-#### Office ###-###-#### Fax www.sentrylink.com --------------------------------------------------------------------------------...⇄ [redacted] attached a copy of the records he believed we were missing in our report. (please see attachment) Our report stands correct. The Court of Common Pleas sends records date back to 2000. Since each state is different as to how far back the records go and which states/counties are covered, we ask customers to check coverage on the search page, and the User Agreement before purchasing. A full description of our database can be found in the "COVERAGE" section of our site, at [redacted] You do not need an account to view that information. Please contact me if you have any further questions or need further assistance. Sincerely, Michelle P [redacted] SentryLink, LLC Customer Service Manager www.sentrylink.com ###-###-#### Office ###-###-#### Fax

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I did get the new updated one that shows there information was not correct and it cost me the jobThey are not willing to hire me now do to there incorrect information.
Regards,
*** ***

We sent *** the process to file a disputeShe never sent in a disputePlease see attached PDF. If you need further detailsSincerely, Michelle P*** ***Dear ***, Thank you for contacting customer serviceI am sorry that you were disappointed in the results of your
criminal searchIn our experience, most problems are caused by searches for records that fall outside of our stated coverageWe do not cover arrests, only convictions, and the federal court system is not coveredStates often restrict online records by date, seriousness of the crime, or whether time was servedJuvenile records are sealedWe ask customers to check coverage on the search page, and the User AgreementA full description of our database can be found in the "Coverage" section of our site, at http://www.sentrylink.com/web/ourData.jsp In rare cases, there can be other difficulties in obtaining a criminal recordSome possible problems include: - Name entered was spelled incorrectly - Most states will not include traffic offenses in a criminal database - The record was expunged or sealed - The offense was under a different name or date of birth - The jurisdiction made an error in recording the name or date or birth - The county did not pass the records up to the state level, as they should (to minimize this we try to get county records as well as state whenever possible) I am sorry that we were unable to fulfill your requestIf you have any proof of a criminal record that didn’t show up in our system, and would like a refund, please send any and all court documents pertaining to those records to SentryLink, also include the report processed through SentryLinkFax or e-mail the requested information to: (Criminal Report No Records Found) ###-###-#### (Fax) or ***@sentrylink.com (E-mail)You will be contacted by SentryLink’s disclosure department via e- mail once your case is properly researchedThis usually takes about daysWe will investigate the findings and if there is a glitch on our end we will fix the problem, and process a full refundSincerely, Michelle P

Hello,We are committed to offering accurate records and will do what is necessary to verify and update any information that may be incorrect in *** ***'s reportWe opened a dispute for him on 04/06/A full investigation typically takes to business days, but may take up to the maximum of
days in rare casesWe also contacted his potential employer (*** ***) via email and phone on 04/06/Please be aware that *** *** disputed a duplicate case showing on his report and he also disputed discrepancies with dates on two other casesAll cases listed were valid*** *** and his potential employer received a copy of his updated report and his dispute has been closed.If you have any further questions please feel free to contact our office Monday through Friday 9am until 6pm EST. Sincerely,Michelle P***SentryLink, LLCCustomer Service Managerwww.sentrylink.com###-###-#### Office###-###-#### Fax

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Date: Sun, Aug 6, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com The issue I have with the website is the background check is not accurate and that is another reason I am requesting a refundI ran a check on somebody that I know for a fact has multiple felonies and his record came up clean
Regards,
*** ***

Dear ***,Our reports are $per person searchedBefore purchasing our reports we clearly state what type of report you are about to process and the price for each reportDue to the tremendous amount of money required to access and maintain these databases, as resellers we pay for every
search submitted, therefore we do not give refunds for user error, which is clearing stated in our user agreement If you have any other questions, please either e-mail me at this address, or call ###-###-#### / ###-###-####, Monday-Friday 9AM-6PM ESTSincerely, Michelle P*** SentryLink, LLC Customer Service Manager www.sentrylink.com ###-###-#### Office ###-###-#### Fax s why here

[redacted] sent a email disputing the criminal report she processed through SentryLink. We replied by email and explained the protocol we must follow as resellers for all disputed reports. All disputes are investigated. She did not agree with the procedures we must follow. In our experience, most...

problems are caused by searches for records that fall outside of our stated coverage. We do not cover arrests, only convictions, and the federal court system is not covered. States often restrict online records by date, seriousness of the crime, or whether time was served. Juvenile records are sealed. We ask customers to check coverage on the search page, and the User Agreement. A full description of our database can be found in the "About Us" section of our site under "Coverage". Depending on the state in which you told us the report would be used, restrictions may be imposed by that state. Some of them do not permit us to show any records, from any state, that are older than 7 years – even convictions. Additional local restrictions may apply. In rare cases, there can be other difficulties in obtaining a criminal record, or we are not permitted it to show it. Some possible problems include:     Name entered was spelled incorrectly     Most states will not include traffic offenses in a criminal database     The record was expunged or sealed     The offense was under a different name or date of birth     The jurisdiction made an error in recording the name or date or birth     The county did not pass the records up to the state level, as they should (to minimize this we try to get county records as well as state whenever possible) Please contact our offices Monday through Friday 9am until 6pm EST at ###-###-####, if you have any further questions. Sincerely,Michelle P[redacted]SentryLink, LLCCustomer Service Managerwww.sentrylink.com###-###-#### Office###-###-#### Fax

Date: Fri, Jan 27, 2017 at 2:55 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],Below is SentryLink's reply to [redacted] :Dear [redacted]I am sorry that you were disappointed in the results of your criminal search. We clearly state what records are searched, and provide a sample of our reports before purchasing. As resellers, we pay for every search submitted and also ask that you view our database before purchasing your report. This is not hidden information. See below:  ______________________________________________________________________________...⇄ Criminal Background CheckServicesNational Criminal Background CheckOur National Criminal Background Check and Sex Offender Check is a comprehensive criminal check showing felonies, misdemeanors, sex offenses and more at the state and county level. We also include results from OFAC, OIG, and terrorist watchlists. Please see Coverage for details about the data provided._______________________________________________________________________...⇄ background check companies differ most from traditional background screeners in the methods they use to search for criminal history. While traditional background screening companies send investigators to the courthouses in the counties in which the applicant has lived, online background screeners strictly check online public records. Online and traditional criminal background checks are designed to turn up information on misdemeanor and felony records. As stated to you previous, some problems are caused by searches for records that fall outside of our stated coverage. We do not cover arrests, only convictions, and the federal court system is not covered. States often restrict online records by date, seriousness of the crime, or whether time was served. Juvenile records are sealed. We ask customers to check coverage on the search page, and the User Agreement.  A full description of our coverage can be found under the (ABOUT US) tab, then click on (COVERAGE) tab on our websites home page.Sincerely, Michelle P

Hello,[redacted] processed a National Criminal Background Check & Sex Offender Check. The requested report was a 7 page report. All jurisdictions were searched and to view all records searched (which we do advise before purchasing), Click on the following link:...

https://www.sentrylink.com/web/ourData.jspBecause our data comes from public records, we cannot guarantee that information will be complete or fully up-to-date. We urge our customers to review the Coverage section of our site for details on exactly what we cover and how often jurisdictions update their records. Criminal records in particular may have anomalies for any of the following reasons:The person was not convicted -- arrest records alone do not generate a criminal record.The record was expunged or sealedThe offense was under a different name or date of birthThe jurisdiction made an error in recording the name or date or birthFor these reasons and the fact that we pay for every search submitted, we do not offer refunds in this case. Please contact me if you have any further questions.Sincerely,Michelle P[redacted]SentryLink Customer Service Manager

From: Michelle P[redacted] Date: Wed, Dec 30, 2015 at 8:10 PMSubject: Fwd: Re: Letter for SentryTo: [redacted]@myRevdex.com.orgDear [redacted], This dispute was resolved with [redacted] on December 1, 2015. There was one pre-paid corporate account setup through [redacted]. The new employee setup a...

personal individual account through SentryLink with her email address. We do not get notification for individual use setups. The are two totally different entities. If she would've sent over paperwork to properly setup an corporate account we then would be notified and could have avoided this issue. I did credit them the difference. Please see the email thread listed below. I can reached at [redacted] if you need any further information. Sincerely, Michelle P[redacted] SentryLink, LLC Customer Service Managerwww.sentrylink.com ###-###-#### Office ###-###-#### Fax -------- Forwarded Message --------Subject: Re: Letter for SentryDate: Tue, 1 Dec 2015 17:39:13 -0500From: Michelle P[redacted] <[redacted]@sentrylink.com>Reply-To: [redacted]@sentrylink.comOrganization: SentryLinkTo: [redacted].comCC: [redacted] <[redacted].com>Dear [redacted] and [redacted],Thank you for contacting SentryLink.We never received an email stating to add a new user. Our system allows for individual setups with an email address. The system will not automatically link/merge email domains. SentryLink is committed to the security of our customers and clients. To update or change any information listed on your company's account, we ask that all requests originate from the email address listed on the most current User Agreement Form/ Pre-pay form ([redacted]). This includes, but is not limited to: adding additional users, changing the email address listed on the account, billing updates, etc.There were 44 reports processed @ $19.95per search by user [redacted].com. We have issued a credit of ($5.00 x 44) $220.00 to your credit card #37[redacted]. Please contact our office Monday through Friday, 9am until 6pm EST at ###-###-#### / ###-###-#### if you need further assistance.Transaction ReceiptTransaction ID: [redacted] Result Code: 0[redacted] Transaction ID: [redacted] Timestamp: Dec 01, 2015 13:04:26 PM Response Message: ApprovedTransaction Type: CreditAuthorization Code: Tender Type: [redacted] AVS Street Match: Credit Card Number: [redacted] AVS Zip Match : Credit Card Expiration: 10 / 2019 International AVS Indicator: Amount: 220.00 USD Card Security Code Match: Tax Amount: 0.00 USD ABA #: Shipping/Freight Amount: 0.00 USD Cust Ref #: Duty Amount: 0.00 USD Recurring: NoOriginal Amount: 2,000.00 USD Payment Advice Code:What's this ? Original Transaction ID: [redacted] Supplier Reference #:   Comment 1: [redacted] Care (CREDIT) Per management - Michelle P[redacted] Comment 2: Reports processed by individual user [redacted].com/ Approved By [redacted] Sincerely, Michelle P[redacted] SentryLink, LLC Customer Service Managerwww.sentrylink.com ###-###-#### Office ###-###-#### Fax  On 12/1/2015 10:25 AM, [redacted] wrote:To Whom This May Concern: We are writing to inform you about an issue that we are having with your services. Our business, [redacted], uses Sentry Link to perform our background checks. Our previous employee created an account under the e-mail [redacted].com. On June 17, 2015 she created a prepayment plan for $2,000 in order to reduce our rate per background check from $19.95/check to $15/check. On September 8, 2015 there was a credit of $545 remaining on our account. On September 16, 2015, our previous employee suddenly terminated her employment with us and a new employee started. She created an account with her e-mail address [redacted].com under the impression that the accounts would be merged and our credit applied, as the accounts were created for the business, not a specific employee. It has recently come to our attention that this was not the case and Sentry Link inaccurately charged us the full $19.95 for every background check and did not apply our prepaid funds to the balance. Because of this, our agency has incurred charges of $7,466.30. We have contacted your company in an effort to resolve this efficiently, as this was clearly an error. We are seeking to have the two accounts merged so that there is one, accurate, up-to-date account for our business. We are then seeking the amount for all checks since we entered into the prepayment agreement on June 17, 2015 to be credited to our account so that we were only charged $15/check, as agreed upon in the prepayment contract. This amount should then be removed from our credit, rather than billed separately.  We look forward to hearing from you quickly, as we hope to continue our business relationship with you in an amicable manner. Please let us know if you have further questions or concerns.Best, [redacted]P: ###-###-#### Ext. [redacted]Brooklyn, NY [redacted] Bronx Office[redacted]Bronx, NY [redacted]Hudson Valley Office[redacted]Chestnut Ridge, NY [redacted]

Jan
15,
Please
forward to [redacted]:
I am sorry that you
were disappointed in the results of your
criminal searchIn our experience, most problems are caused by searches for
records that fall outside of our stated coverage. We do not cover
arrests, only convictions, and the federal court system is not covered.
States often restrict online records by date, seriousness of the crime, or
whether time was servedJuvenile records are sealed. We ask customers
to check coverage on the search page, and the User Agreement. A full
description of our database can be found in the "Coverage" section of
our site, at http://www.sentrylink.com/web/ourData.jsp
In rare cases, there can be other difficulties in obtaining a
criminal record. Some possible problems include:
- Name entered was spelled incorrectly
- Most states will not include traffic offenses in a criminal
database
- The record was expunged or sealed
- The offense was under a different name or date of birth
- The jurisdiction made an error in recording the name or date or
birth
- The county did not pass the records up to the state level, as
they should (to minimize this we try to get county records as well as state
whenever possible)
I am sorry that we were unable to fulfill your requestIf you
have any proof of a criminal record that didn't show up in our system, and
would like a refund, please send ANY and ALL COURT DOCUMENTS pertaining to
those records to SentryLink, also include the report processed through
SentryLink
Fax or e-mail the requested information to: (Criminal Report No
Records Found) ###-###-#### (Fax) or [redacted]@sentrylink.com (E-mail)
You will be contacted by SentryLink's disclosure department via e-mail once
your case is properly researchedThis usually takes about daysWe will
investigate the findings and if there is a glitch on our end we will fix the
problem, and process a full refund
Sincerely,
Michelle P[redacted]
Customer Service Manager
SentryLink, LLC
www.sentrylink.com
Refund
Policy
For
criminal checks and other instant search products:
For criminal checks or social security traces the result "No records found" is
considered a successful result and no refund will apply -- in providing the
report, we are certifying that this person has no criminal records in our
database (for criminal reports), or cautioning at the lack of SSN records (for
SSN traces)For property reports, if no records are found, you will not be
charged
We will not refund fees for cases in which the user enters incorrect
information, nor is SentryLink obligated to rerun a report with corrected
information
Because our data comes from public records, we cannot guarantee that
information will be complete or fully up-to-dateWe urge our customers to
review the Coverage section of our site for details on exactly what we cover
and how often jurisdictions update their recordsCriminal records in
particular may have anomalies for any of the following reasons:
The person was not convicted -- arrest
records alone do not generate a criminal record.The record was expunged or sealed
The offense was under a different name
or date of birth
The jurisdiction made an error in
recording the name or date or birth
It is also
possible to get criminal records that are not the same person that you were
searching for, particularly with common namesThe computer does not filter
results based on race or sexBecause social security numbers are present in
only 18% of criminal records, we do not require it to matchIdentity
verification is a complex area that is not covered by a search of this nature
This is a general problem and not specific to SentryLinkWe provide as much
defendant information as possible in order to help you decide if that particular
record is relevant or not
For these
reasons and the fact that we pay for every search submitted, we cannot
guarantee full satisfaction for our instant search products

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: You shouldn't be making claims that you can find out all kinds of information on an individual when you now admit you can't. This should be in bold lettering as soon as accessing the website if this is the case.I not only had the proper name and birthdate, I also included the SSN. Charging me the $19.95 for nothing is ridiculous. Regards,
[redacted]

Good Morning,
Thank you for contacting customer service. I am sorry that [redacted] was disappointed in the results of his criminal report.
In this case we received the following email from [redacted] and requested for him to contact our...

office:
--------------------------------------------------------------------------------...⇄ /> ------- Forwarded Message --------
Subject:     Re: [redacted], $19.95 [redacted] Approval: 8/20/15 1:01 AM EST
Date:     Thu, 20 Aug 2015 05:09:00 +0000
From:     [redacted].com
To:     [redacted]@sentrylink.com <[redacted]@sentrylink.com>
Greetings,
I would like a full refund for this service.  Your site claims
you use public records.  As well, your report said I have no criminal
history.  Please see the attached Court Docket proving otherwise.  This
information is not expunged and is still available (for free I may add)
on the County’s Prothonotary  website, where I obtained the attached
PDF.
    Thank you,
    [redacted]
    Transaction ID:    [redacted]
Sent from [redacted] Mail
--------------------------------------------------------------------------------...⇄ /> ------ Forwarded Message --------
Subject:     SentryLink
Date:     Thu, 20 Aug 2015 13:36:21 -0400
From:     [redacted] <[redacted]@sentrylink.com>
Reply-To:     [redacted]@sentrylink.com
Organization:     SentryLink Customer Service
To:     [redacted].com
Dear [redacted],
Please contact our customer service department Monday through Friday 9am until 6pm EST. Toll Free ###-###-####.
Sincerely,
Maria H[redacted]
SentryLink, LLC
Customer Service Dept.
###-###-#### Office
###-###-#### Fax
www.sentrylink.com
--------------------------------------------------------------------------------...⇄ /> [redacted] attached a copy of
the records he believed we were missing in our report. (please see attachment) Our report stands
correct. The Court of Common Pleas sends records date back to 2000.
Since each state is different as to how far back the records go and
which states/counties are covered, we ask customers to check
coverage on the search page, and the User Agreement before
purchasing. A full
description of our database can be found in the "COVERAGE" section of our site, at [redacted] You do not need an account to view that information.
Please contact me if you have any further questions or need further assistance.
Sincerely,
Michelle P[redacted]
SentryLink, LLC
Customer Service Manager
www.sentrylink.com
###-###-#### Office
###-###-#### Fax

Initial Business Response /* (1000, 11, 2015/09/22) */
I will call them so we can make an arrangement
Initial Consumer Rebuttal /* (3000, 18, 2015/10/19) */
I have not been contacted to resolve this issue.

Date: Wed, Oct 4, 2017 at 6:40 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],Nowhere on our site, do we state "unlimited reports". Our site clearly states $19.95 per person:National Criminal Background CheckOur most popular product, our instant national criminal background check allows you to check out potential employees or tenants with the click of a mouse. This report is FCRA compliant, suitable for pre-employment screening and tenant background checks.$19.95 View a sample Learn moreReport prices are per personPlease feel free to contact me if you have any further questions.Sincerely,Michelle P