Complaint: [redacted] I am rejecting this response because: I had them tow my truck to their facility to make repairs with a pick up date months from when they took possessionI was told at the month point they had never intended to make repairsEvery time a new representative speaks to me, the story about my truck changesI was specifically told to use email as a communication, the next guy is was forced to deal with responded via email that he refusedHe wanted a phone communicationHe never made an attempt to reach out via phone, or in any matterWhen I emailed him at the year of having my truck and not repairing it, he urged me to take legal action against himHis email tag has nothing to do with Cox automotive, so not quite sure why he's even reached out to meThe company seems dishonest and unwilling to perform any work, let alone quality work.I just want my truck backThey're obviously not going to do any work, they've had it a yearEvery time they tell me why it's not repaired, the name of the broken part changesI have it all in emails Regards, [redacted] ***
I’ve been asking this customer to call me since his first complaint filed with you in JulyThere has been more than pages of emails exchanged, and no problems resolvedMany of his is statements are incorrect, such as me telling him to take legal actionIn one of his emails that I can provide, he threatened me with legal action and I responded by telling to go ahead since he refuses to call me to try and resolve this matterI explained to him that I am the owner and are handling this at this pointI told him I will not respond anymore to his emails and he can call me this Friday, 10-06-at 1:P.Mto discussPlease let me know if there is anything else I can do to help resolve this matter, thanks [redacted] George Cox Automotive Inc [redacted] Office: [redacted] Fax: [redacted]
Complaint: [redacted] I am rejecting this response because: So, after holding my truck a year and not returning itI have established with [redacted] Cox at the time on the day he told me to call that a shipper was scheduled to pick it upThey were to do no further work on itI mentioned that work that was done close to the time Cox picked it up had to be done again due to the truck sitting so longMy trips out there to pick it up on dates [redacted] told me it would be done by were a loss of travel expense and time off workI also mentioned that keeping the truck out of service for the time they held it cost money as well.So I offered him $on a $or ticketI think that's more than fare knowing that my offer should cover parts and the wage of his employee Keep in mind the truck still has not been fixedThere is now more wrong with it than when it showed upI have paid a shipper to get it today at 1pmAnd now that's a loss [redacted] reason for not releasing thus truck was because I didn't call He only calls me back after I call him He has not ever once made an attempt to reach out to me and outright refuses to communicate via email.So my offer is if this vehicle does not leave his lot today when the shipper arrives I've been more than patient with the games they have played for a year [redacted] has had weeks to solve this issue and has chosen not to after threatening to lien the truck and sell it at auction Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I had them tow my truck to their facility to make repairs with a pick up date months from when they took possessionI was told at the month point they had never intended to make repairsEvery time a new representative speaks to me, the story about my truck changesI was specifically told to use email as a communication, the next guy is was forced to deal with responded via email that he refusedHe wanted a phone communicationHe never made an attempt to reach out via phone, or in any matterWhen I emailed him at the year of having my truck and not repairing it, he urged me to take legal action against himHis email tag has nothing to do with Cox automotive, so not quite sure why he's even reached out to meThe company seems dishonest and unwilling to perform any work, let alone quality work.I just want my truck backThey're obviously not going to do any work, they've had it a yearEvery time they tell me why it's not repaired, the name of the broken part changesI have it all in emails Regards, [redacted] ***
I’ve been asking this customer to call me since his first complaint filed with you in JulyThere has been more than pages of emails exchanged, and no problems resolvedMany of his is statements are incorrect, such as me telling him to take legal actionIn one of his emails that I can provide, he threatened me with legal action and I responded by telling to go ahead since he refuses to call me to try and resolve this matterI explained to him that I am the owner and are handling this at this pointI told him I will not respond anymore to his emails and he can call me this Friday, 10-06-at 1:P.Mto discussPlease let me know if there is anything else I can do to help resolve this matter, thanks [redacted] George Cox Automotive Inc [redacted] Office: [redacted] Fax: [redacted]
Complaint: [redacted] I am rejecting this response because: So, after holding my truck a year and not returning itI have established with [redacted] Cox at the time on the day he told me to call that a shipper was scheduled to pick it upThey were to do no further work on itI mentioned that work that was done close to the time Cox picked it up had to be done again due to the truck sitting so longMy trips out there to pick it up on dates [redacted] told me it would be done by were a loss of travel expense and time off workI also mentioned that keeping the truck out of service for the time they held it cost money as well.So I offered him $on a $or ticketI think that's more than fare knowing that my offer should cover parts and the wage of his employee Keep in mind the truck still has not been fixedThere is now more wrong with it than when it showed upI have paid a shipper to get it today at 1pmAnd now that's a loss [redacted] reason for not releasing thus truck was because I didn't call He only calls me back after I call him He has not ever once made an attempt to reach out to me and outright refuses to communicate via email.So my offer is if this vehicle does not leave his lot today when the shipper arrives I've been more than patient with the games they have played for a year [redacted] has had weeks to solve this issue and has chosen not to after threatening to lien the truck and sell it at auction Regards, [redacted] ***