On Board Tours

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My issue has not been resolvedThey say they have made multiple attempts to resolve but I also dispute this statementI am still requesting a full refund and clarification to their website on their insurance coverage Thank you for your assistance in this matter Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

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We have made attempts to rectify complaint and will not be addressing the matter further

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are denying all allegations. I do not feel that this is acceptable. They still have not shown or explained where to find their specifications for utilizing the insurance that they offer so that the consumer would know their expectations.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My issue has not been resolved. They say they have made multiple attempts to resolve but I also dispute this statement. I am still requesting a full refund and clarification to their website on their insurance coverage.
Thank you for your assistance in this matter.
Sincerely,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you. We have emailed the participant and offered recorded conversations were she REQUEST tour insurance. We find the matter disturbing. we wish to thank Revdex.com for their continued dedication to serving consumers.

Review: First, - We were not told that we would have to sit in a hot bus over 30 minutes when boarding to take the tour from the pick-up location. Many got off to wait outside the bus. Finally the driver told us he could not turn on the bus because per NY law, they were not allowed to park there with the engine running. 98 degrees outside, so we started to sweat and felt nauseous. We arrived at [redacted] and me and another lady stopped to take a photo, the guide was walking so fast and the sidewalks were so very crowded, we lost sight of them when they went into [redacted]. I then told the frighten and worried lady who also was lost, that I would contact On Board Tours to see where our guide was. The agent who answered the phone asked me if I was given the guides phone number. I told her “no” we were not given his phone number. She put me on hold for a few minutes, then the call was dropped. I called back again and a [redacted] told me they were outside the [redacted]. We were right near the church, so we got there in a minute. The guide [redacted] was clearly angry with us (Not sure what [redacted] had said to him), and on his loud microphone he said “Do not wonder off again!”. We said nothing, but felt his tone of voice was not necessary. He said he would have a red umbrella so the group could see him (again, the sidewalks were very crowded with other company groups), but not once did the Guide [redacted] ever open the red umbrella, so we could see him at all times. He walked very, very fast and a lot of us could not even take a photo due to the rush we felt. [redacted] bad attitude continued directed at me. Even though there were others who got lost during the tour, because I was the one who called On Board Tours and complained when we got lost, he directed his bad attitude towards me only. I said nothing to him every time he was rude to me with that microphone on, so everyone could hear how he was talking to me. Later in the tour, he said to all of us “there is no such thing as a stupid question, so feel free to ask me anything”. Therefore, when we were on the bus going towards the [redacted], I asked [redacted] “why do they call it the[redacted]?” again in his loud microphone he said “you can wait until we are there”. He said this while looking to the left, not looking at me or acknowledging me. The lady sitting next to me said to me “he has a bad attitude towards you, and he needs to get over it”. Also, [redacted] appearance was surprising for a supposedly professional tour company; an older man with a long hair down to his middle back in a not so neat pony tail. He was very scruffy looking. His attitude remained the same towards me all through the tour. When I had to end the tour at [redacted] due to fear of missing my flight, as everyone was getting off the bus to tour, I had asked the driver a quick question of when are we heading back to the drop off location as it is already 6:00pm, the driver advised me I really needed to leave “now” in order to make my flight which boarded at 8:30pm and departs at 9:00pm. After I thanked the driver, [redacted] was standing there with the group looking at me. I walked towards him to join the group on this stop and once again, I was subjected to his rudeness and embarrassing remark [redacted] stated to me “You are keeping us waiting, why do you have a problem staying with the group”. This time was just too much to take and I replied to him “sometimes you need to ask a question on the tour, we don’t have an itinerary, and I was told we would be back by 7:00pm, I have a flight to catch, and seeing I could not ask you [redacted] I asked the driver”. [redacted] just turned and walked away from me ignoring me and again trying to embarrass me in front of the other group. Whatever [redacted] said to [redacted] earlier in the tour, I am sure is the reason the Tour Guide [redacted] directed his anger towards me for the remainder of the tour. I was so uncomfortable and made to feel that way thur embarrassing me continuously throughout the remainder of the tour. Again, I flew up from [redacted], Florida just for the day, to tour with a company that I thought was going to be a wonderful experience seeing New York. Second,-I was just coming up for the day and making my flight reservations around the times given to me by the phone agent and my confirmation letter for the Premium Tour 12:30pm-7:00pm taking a flight at 9:00pm which I also stated in my on-line order/booking. At 6:00pm, I had asked the Driver how many more places we needed to go as I never received an Itinerary of which stops or sites we would be taking in the tour routes. The driver advised me that I would need to leave now if I wanted to make my 9:00pm flight. We were at [redacted] at 6:00pm and I had to leave not seeing Grand Central Station, Central Park, Strawberry Fields, and Dakota Building and whatever else was left, I really could not say as I was never given a list or itinerary of what I was to see. I based this tour on the list of sights noted for the Premium Tour on your Web-Site with Times of the tours. Third, - I immediately contacted a car service to come pick me up and take me to the airport from [redacted] and I also contacted right after that call, **. [redacted] who told me that they were not responsible of tour times if the traffic was bad, etc. I told him that I wish I had known that there would be a possibility the tour could end at Different times, so I could have booked a mid-night flight back home. He also said he would give me a free tour next time I was back in NYC and that he marked my account. I asked him to email me credit or free tour, so I would have it in writing. He said just ask for him and he already marked my account. I then tried to get a word in because I wanted to tell [redacted] about how [redacted] treated me and embarrassed me throughout the tour, but he kept on talking and finally I had to ask him if I could speak now. The limo pulled up and I was able to hear [redacted] tell me he would mark my account, so I could receive a free tour and just ask for him because he was “the owner”. I could not understand why [redacted] would not put this offer in email/writing for me, as he said he was the “owner of the company” , Therefore, I felt uneasy and I’ve contacted my Credit Card Company to dispute the charge, and the Revdex.com who have opened an investigation. [redacted]Desired Settlement: Refund

Business

Response:

On behalf of OnBoard Tours,

[redacted]. [redacted] complaint is without merit and factually incorrect. We deny on all of her ridiculous allegations. [redacted] is well seasoned and HIGHLY regarded DCA licensed tour guide. The tour had 35 people on it and other then [redacted] we received absolutely zero complaints. I offered [redacted] the opportunity to re take the tour as an accommodation NOT as a offer to satisfy her absurd allegations.

We are aggressive rebutting her insane allegations with her credit card company and expect that we shall emerged UNTARNISHED.

[redacted] offer to re take the tour is being rescinded immediately and we shall continue to work to rebut all of her harmful lies.

Respectfully submitted

President OBT NYC

Business

Response:

Thank you for the opportunity to respond to her rejection notice. We do not wish to offer anything to this person but appreciate the Revdex.com requesting a different offer.

Review: I purchased tour insurance and they are not honoring my request for a refund, for the three people that could not come to New York as a result of the fires in California. I have contacted them via e-mail but received no response. I spoke to someone on the phone that stated I had not given enough advanced notice that three people in my party would not be able to attend. They state the details of the insurance are listed on their "terms & conditons" page but I could not locate any instructions. I informed the person when I checked in for the tour but this was verbal and I have no proof.Desired Settlement: I want a full refund for the three tours plus the cost of the insurance that I was not able to use. I also want the company to post their policy clearly and easy to find to prevent this from happening to future consumers.

Business

Response:

Thank you. We have emailed the participant and offered recorded conversations were she REQUEST tour insurance. We find the matter disturbing. we wish to thank Revdex.com for their continued dedication to serving consumers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are denying all allegations. I do not feel that this is acceptable. They still have not shown or explained where to find their specifications for utilizing the insurance that they offer so that the consumer would know their expectations.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

We have made attempts to rectify complaint and will not be addressing the matter further.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My issue has not been resolved. They say they have made multiple attempts to resolve but I also dispute this statement. I am still requesting a full refund and clarification to their website on their insurance coverage.

Thank you for your assistance in this matter.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,