Dear [redacted] ,This is in reference to the complaint [redacted] * [redacted] recently filed against OnDeckAfter receiving the complaint, we immediately launched an audit for our recordsOur credit specialist [redacted] had contacted [redacted] ***’ business as part of a phone campaign to business owners who may be interested in a loan She spoke with a woman who answered the phone and was given [redacted] ***’ email address However, rather than send an email noting this, [redacted] erroneously sent an email saying she’d spoken to [redacted] *** We have spoken with [redacted] ***, and she acknowledges and apologizes for her error We want to assure both [redacted] and the Revdex.com that we do not send SPAM to businesses who have not provided us their email We listened to the recorded phone call between [redacted] and the woman who answered the phone and can confirm she provided the email [redacted] – we’ve attached a recording of the phone call as referenceWe have also removed [redacted] from all future email communications from OnDeckPlease accept our apology for the error in communication We strive for excellent customer service and will use this as feedback to our team on how we can do better.Thanks, [redacted] , [redacted] Phone: ###-###-####
Dear [redacted] , This is in reference to the complaint from [redacted] *** Upon receiving [redacted] ***’s complaint, we reviewed our records about the situation [redacted] started her application with us on September ***, and a conversation with one of our Sales Agents on September *** [redacted] and the Sales Agent spoke about basics of our underwriting requirements, approval process, etcalthough [redacted] never completed her application nor did we ever offer her an approval amountNo confirmation – either written or verbal – was ever given to [redacted] to indicate she had been approved for a loanWe can include a recording of the conversation if needed – however this platform does not allow us to upload audio files AdvanceFunds is a partner of ours – we work with the company to connect their small business customer to OnDeck financing [redacted] also did not receive an approval from AdvanceFunds during the course of her application with them We sincerely apologize for any frustration we may have caused [redacted] *** We are committed to providing the best possible borrowing experience for our customersAgain, we apologize for this matterMy contact details are below – please do not hesitate to contact me should you have any questions Thanks, [redacted] [redacted]
Dear [redacted] , This is in reference to the response from [redacted] regarding her complaint AdvanceFunds is a partner of ours – we work with the company to connect their small business customer to OnDeck financingTo clarify, [redacted] did not receive an approval from AdvanceFunds for an OnDeck loan during the course of her application with usHowever, AdvanceFunds may have offered her an approval for a loan from a different provider other than OnDeck We have call recordings that we can provide for [redacted] ***’s conversations with OnDeck to confirm that we did not extend her a loan approval We encourage [redacted] to follow up with [redacted] from AdvanceFunds to discuss this matter further Again, we sincerely apologize for any frustration we may have caused [redacted] and her husbandWe are committed to providing the best possible borrowing experience for our customersMy contact details are below – please do not hesitate to contact me should you have any questions Thanks, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is clear to me that the requirements to meet such criteria have not been explained in detail and/or by far, mostly because they do not have a legitimate explanation I will make it real simple and understandable to (OnDeck) for they're are having such difficulty understanding simplicity - This link from OnDeck contains the requirements you need to qualify, or so they say [redacted] Clearly they do not deliver on this statement, using such "deceiving propaganda" in order to attract potential small businesses by not exercising a clear and truthful approach for such requirements, much less an open and accurate explanationToo bad we can't play back phone calls, can we ?? just a thought In further regards to OnDeck, I am convinced that there are businesses out there that will agree to my statements - Less than hours after being declined by OnDeck , my business got approved by another lender(as to be expected)A true lender that delivered on their statementsA process which I believe was very professional, open, and without lies and deception, the way business should be My credit file will provide convincing information if so required, so will my bank account My sincere thoughts for OnDeck : Be honest and truthful Not that this will change anybody or anything,Best regards,GreenTech LLC In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] :This is in reference to complaint # [redacted] filed by [redacted] Upon receiving this complaint, we reviewed ourrecords regarding the situation and our communications with [redacted] .To reiterate, [redacted] states in his complaint that he was not refunded a $20.00service charge when he believes he should have received a refund Our research indicates that [redacted] should have been refunded the $servicecharge [redacted] was called by our manager of Customer Service on May *, and the service charge was refunded infull We apologize for the inconvenience and hope that we can assist [redacted] again inthe futureWe are committed to providing the best possible borrowing experience for ourcustomers [redacted] is a website specifically created, by us, to assist business owners in learningabout financing and we recommend this as a good resource to all merchants My contact details are below – please do nothesitate to contact me should you have any questionsThanks, [redacted] Phone: ###-###-####
Dear [redacted] : This is in reference to complaint # [redacted] from [redacted] Upon receiving this complaint, we reviewed our records about the situation To reiterate, [redacted] requested a refund due to an overpayment and was unsatisfied with the response and turn-around time he received Our research indicates that [redacted] was due a refund We attempted to issue the refund on but the refund was rejected due to account closure We attempted to contact [redacted] on but was unable to make direct contact We made contact with [redacted] on March **, and issued him a refund via overnight mail on March **, We regret the untimely refund and have issued [redacted] a gift card to respectfully apologize for our error My contact details are below – please do not hesitate to contact me should you have any questions Thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been in discussion with many people at On DeckHere another summary of what has transpired some of the specifics seem to get confusing.1) I was told initial funding would be provided immediatelyNOT TRUE2) I was told that I would receive a call back from a managers NOT TRUE at least times.3) I was told that I would not be charged for an interest payment NOT TRUE4) I was told that I would be charged for an interest payment 2nd TIme NOT TRUE5) I was told by the [redacted] that my bank holds the ACH for to day before the credit takes place NOT TRUEThe point of all is that On Deck continue to lie to meTheir cover is to give one day creditThey have never recognized the impact on my business to have a lender who is not honestI have to take time out of my day now since the loan inception to resolve the issues they created.When a [redacted] of an organization lies to clients then you know that the organization has a culture issue I attached the entire exchange with [redacted] Lastly, I was told from [redacted] that she was working on this matter and it has been escalatedInstead she has not replied to me but to Revdex.com I also left a message to get a return call from [redacted] yesterday but he never replied.*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ [redacted] is either lying or received incorrect informationThe initial loan was completed and on Monday they needed additional informationKeep in mind that I was promised same day fundingOn Tuesday they all everything and was then told that I would not receive a wire but an ACHI had an urgent payment for Workers Comp due that dayOn Deck said the ACH would be resolved Tuesday but it would take my bank a day to processI contacted my back about thisKeep in mind that I have received numerous ACH's over the yearsAs they have told me before, the ACH would be processed immediatelyTherefore I should receive the ACH the same dayWhen I spoke to On Deck again they said that my ACH would be available on WednesdayThey basically lied about when funding would arrive causing me to scramble aroundI would like a week off of my interest.The other issue was about the stopping an interest payment which [redacted] at On Deck agreed to doUnfortunately they still charged my account causing my further chargesI would like another week of interest taken off.I have left messages for supervisors of which I sent youI never received a phone call or email back.They now say that I am in collections but they never have communicated any of this to me.Now I noticed that they have deducted an interest paymentNo notification.In sum, they are negligent and unprofessional in their dealings with meI would like someone with authority to contact me and make a more reasonable offer than what they providedThen they try to strong arm me instead of talking to more about what happened I am a small business and I operative with my clients in a much more communicative manner than this large organization Awful experience!!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ,This is in reference to the complaint [redacted] * [redacted] recently filed against OnDeckAfter receiving the complaint, we immediately launched an audit for our recordsOur credit specialist [redacted] had contacted [redacted] ***’ business as part of a phone campaign to business owners who may be interested in a loan She spoke with a woman who answered the phone and was given [redacted] ***’ email address However, rather than send an email noting this, [redacted] erroneously sent an email saying she’d spoken to [redacted] *** We have spoken with [redacted] ***, and she acknowledges and apologizes for her error We want to assure both [redacted] and the Revdex.com that we do not send SPAM to businesses who have not provided us their email We listened to the recorded phone call between [redacted] and the woman who answered the phone and can confirm she provided the email [redacted] – we’ve attached a recording of the phone call as referenceWe have also removed [redacted] from all future email communications from OnDeckPlease accept our apology for the error in communication We strive for excellent customer service and will use this as feedback to our team on how we can do better.Thanks, [redacted] , [redacted] Phone: ###-###-####
Dear [redacted] , This is in reference to the complaint from [redacted] *** Upon receiving [redacted] ***’s complaint, we reviewed our records about the situation [redacted] started her application with us on September ***, and a conversation with one of our Sales Agents on September *** [redacted] and the Sales Agent spoke about basics of our underwriting requirements, approval process, etcalthough [redacted] never completed her application nor did we ever offer her an approval amountNo confirmation – either written or verbal – was ever given to [redacted] to indicate she had been approved for a loanWe can include a recording of the conversation if needed – however this platform does not allow us to upload audio files AdvanceFunds is a partner of ours – we work with the company to connect their small business customer to OnDeck financing [redacted] also did not receive an approval from AdvanceFunds during the course of her application with them We sincerely apologize for any frustration we may have caused [redacted] *** We are committed to providing the best possible borrowing experience for our customersAgain, we apologize for this matterMy contact details are below – please do not hesitate to contact me should you have any questions Thanks, [redacted] [redacted]
Dear [redacted] , This is in reference to the response from [redacted] regarding her complaint AdvanceFunds is a partner of ours – we work with the company to connect their small business customer to OnDeck financingTo clarify, [redacted] did not receive an approval from AdvanceFunds for an OnDeck loan during the course of her application with usHowever, AdvanceFunds may have offered her an approval for a loan from a different provider other than OnDeck We have call recordings that we can provide for [redacted] ***’s conversations with OnDeck to confirm that we did not extend her a loan approval We encourage [redacted] to follow up with [redacted] from AdvanceFunds to discuss this matter further Again, we sincerely apologize for any frustration we may have caused [redacted] and her husbandWe are committed to providing the best possible borrowing experience for our customersMy contact details are below – please do not hesitate to contact me should you have any questions Thanks, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is clear to me that the requirements to meet such criteria have not been explained in detail and/or by far, mostly because they do not have a legitimate explanation I will make it real simple and understandable to (OnDeck) for they're are having such difficulty understanding simplicity - This link from OnDeck contains the requirements you need to qualify, or so they say [redacted] Clearly they do not deliver on this statement, using such "deceiving propaganda" in order to attract potential small businesses by not exercising a clear and truthful approach for such requirements, much less an open and accurate explanationToo bad we can't play back phone calls, can we ?? just a thought In further regards to OnDeck, I am convinced that there are businesses out there that will agree to my statements - Less than hours after being declined by OnDeck , my business got approved by another lender(as to be expected)A true lender that delivered on their statementsA process which I believe was very professional, open, and without lies and deception, the way business should be My credit file will provide convincing information if so required, so will my bank account My sincere thoughts for OnDeck : Be honest and truthful Not that this will change anybody or anything,Best regards,GreenTech LLC In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] :This is in reference to complaint # [redacted] filed by [redacted] Upon receiving this complaint, we reviewed ourrecords regarding the situation and our communications with [redacted] .To reiterate, [redacted] states in his complaint that he was not refunded a $20.00service charge when he believes he should have received a refund Our research indicates that [redacted] should have been refunded the $servicecharge [redacted] was called by our manager of Customer Service on May *, and the service charge was refunded infull We apologize for the inconvenience and hope that we can assist [redacted] again inthe futureWe are committed to providing the best possible borrowing experience for ourcustomers [redacted] is a website specifically created, by us, to assist business owners in learningabout financing and we recommend this as a good resource to all merchants My contact details are below – please do nothesitate to contact me should you have any questionsThanks, [redacted] Phone: ###-###-####
Dear [redacted] : This is in reference to complaint # [redacted] from [redacted] Upon receiving this complaint, we reviewed our records about the situation To reiterate, [redacted] requested a refund due to an overpayment and was unsatisfied with the response and turn-around time he received Our research indicates that [redacted] was due a refund We attempted to issue the refund on but the refund was rejected due to account closure We attempted to contact [redacted] on but was unable to make direct contact We made contact with [redacted] on March **, and issued him a refund via overnight mail on March **, We regret the untimely refund and have issued [redacted] a gift card to respectfully apologize for our error My contact details are below – please do not hesitate to contact me should you have any questions Thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been in discussion with many people at On DeckHere another summary of what has transpired some of the specifics seem to get confusing.1) I was told initial funding would be provided immediatelyNOT TRUE2) I was told that I would receive a call back from a managers NOT TRUE at least times.3) I was told that I would not be charged for an interest payment NOT TRUE4) I was told that I would be charged for an interest payment 2nd TIme NOT TRUE5) I was told by the [redacted] that my bank holds the ACH for to day before the credit takes place NOT TRUEThe point of all is that On Deck continue to lie to meTheir cover is to give one day creditThey have never recognized the impact on my business to have a lender who is not honestI have to take time out of my day now since the loan inception to resolve the issues they created.When a [redacted] of an organization lies to clients then you know that the organization has a culture issue I attached the entire exchange with [redacted] Lastly, I was told from [redacted] that she was working on this matter and it has been escalatedInstead she has not replied to me but to Revdex.com I also left a message to get a return call from [redacted] yesterday but he never replied.*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ [redacted] is either lying or received incorrect informationThe initial loan was completed and on Monday they needed additional informationKeep in mind that I was promised same day fundingOn Tuesday they all everything and was then told that I would not receive a wire but an ACHI had an urgent payment for Workers Comp due that dayOn Deck said the ACH would be resolved Tuesday but it would take my bank a day to processI contacted my back about thisKeep in mind that I have received numerous ACH's over the yearsAs they have told me before, the ACH would be processed immediatelyTherefore I should receive the ACH the same dayWhen I spoke to On Deck again they said that my ACH would be available on WednesdayThey basically lied about when funding would arrive causing me to scramble aroundI would like a week off of my interest.The other issue was about the stopping an interest payment which [redacted] at On Deck agreed to doUnfortunately they still charged my account causing my further chargesI would like another week of interest taken off.I have left messages for supervisors of which I sent youI never received a phone call or email back.They now say that I am in collections but they never have communicated any of this to me.Now I noticed that they have deducted an interest paymentNo notification.In sum, they are negligent and unprofessional in their dealings with meI would like someone with authority to contact me and make a more reasonable offer than what they providedThen they try to strong arm me instead of talking to more about what happened I am a small business and I operative with my clients in a much more communicative manner than this large organization Awful experience!!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***