On Deck Digital

To whom it may concern,The customer purchased a video of her daughter's game from a softball tournament held in ColoradoWe explicitly stated that it would take 3-weeks following the conclusion of the tournament to process and distribute the videoThe expected release date was August The week prior to distribution we experienced a massive hard drive failure and as a result lost the work we had performed up to that pointWe sent out a mass email, on which the customer was included on August I, alerting the customers that we had experienced technicaldifficulties and it would take a little longer than expected to process the videoIn the August 1stemail we clearly stated that it could take us 2-weeks to reprocess the videoWe followed upwith another email to the customer on August 17th and again on August 23rd keeping her up to date on the situationFinally, the customer was contacted in person by the CEO of thecompany to personally apologize for the delay and to ensure she received her video on August 28th.We fully admit and recognize that there was a lengthy delay in the distribution of her game video and we have sincerely apologized to the customer and offered a refund on a number of occasionsWe communicated with the customer the issues we had and kept them up to date on new expected distribution datesAlthough it was delayed due to hardware failure, The customer ultimately did end up with the video they purchasedWe feel a report to the Revdex.com was an overreaction to the situationWe have not and will not ever take money for a servicethat we have not provided

To whom it may concern,The customer purchased a video of her daughter's game from a softball tournament held in Colorado. We explicitly stated that it would take 3-4 weeks following the conclusion of the tournament to process and distribute the video. The expected release date was August The week...

prior to distribution we experienced a massive hard drive failure and as a result lost the work we had performed up to that point. We sent out a mass email, on which the customer was included on August I, 2017 alerting the customers that we had experienced technicaldifficulties and it would take a little longer than expected to process the video. In the August 1stemail we clearly stated that it could take us 2-3 weeks to reprocess the video. We followed upwith another email to the customer on August 17th and again on August 23rd keeping her up to date on the situation. Finally, the customer was contacted in person by the CEO of thecompany to personally apologize for the delay and to ensure she received her video on August 28th.We fully admit and recognize that there was a lengthy delay in the distribution of her game video and we have sincerely apologized to the customer and offered a refund on a number of occasions. We communicated with the customer the issues we had and kept them up to date on new expected distribution dates. Although it was delayed due to hardware failure, The customer ultimately did end up with the video they purchased. We feel a report to the Revdex.com was an overreaction to the situation. We have not and will not ever take money for a servicethat we have not provided.