September 29, Revdex.com [redacted] Per your most recent request, enclosed are photos of our deckWe have not been able to get anyone from another decking company to come outWe contacted separate companies [redacted] **, [redacted] ) and once we explained the situation to them, of the said they could not help usWe thought we had someone coming out this past Saturday, but he did not showOne of the three, without us indicating who performed the work, asked if it was On Deck Services and another said is the guys first name ***It does appear that [redacted] Stoddard of On Deck Services is known in the decking business Not sure how we proceed from here if we cannot get anyone to come out to look at our deck According to "***" at [redacted] , manufacturer of Enduradeck Storm Stain, (1-800225-1141)( the product applied to our deck), the entire deck would have needed to be sanded, primer applied and then sealedSince there was a previous product on the deck, which On Deck Services was well aware of, "***" the salesperson told us it would be need a total sanding and cost us an additional $ [redacted] which we paidOnly part of the deck was sanded and no primer was applied to any surfaces We have made notes on the back of the pictures for a referencePlease advise us what our next step needs to be Thanks for your time and assistance, [redacted] and [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] --------------------------------------------- Customer pressure washed the deck, this is like someone sanding down the paint on their car and then complaining that the paint looks sanded Response: AGAIN, as previously stated, we DID NOT pressure wash the deckWe used a soapy solution, a sponge mop and a garden hose to rinseI don't think this constitutes pressuring washing Storm Stain is clearly labled " Self Priming " Response: I have made a copy of the label from the can of Storm Stain that MrStoddard left at our houseIt clearly states: Priming decks with Category Quick Dry Oil Primer is recommended before applying this productNowhere on the label does it indicate that this product is self-priming(Photocopy of label will be sent under separate cover) Storm Stains "Contains a rust inhibitor for Nails" Response: If indeed it does have a rust inhibitor then why do we have rust marks where the nails are No other deck company wants to try to make a customer happy when they are unrealalistic in their expectations Response: We do not feel that we are unrealistic in our expectationsWe only expect to receive the service and job that we paid forHow can we be unrealistic in our expectations when it is proven that the deck resurfacing job is nowhere near what we paid forAgain, OnDeck Services guarantee states: "We stand behind every deck that we restore with a one year unlimited guaranteeWe proudly offer the best no fade warrenty in the business This is a large deck and over all apperance is greatAny damage to this deck was self inficted by customer Response: Yes, the deck is large and [redacted] the sales repwas certainly aware of the size when he came out and gave us the bidHow can OnDeck Services feel that any damage was self inflicted when they were aware of the problems shortly after the job was completedWe have done nothing to effect the deck surfaceMr Stoddard has yet to answer our concerns as evidenced by the fact that he continues to say that we pressure washed the deckHe seems to fail to even read what we have sent in and the fact that we are only asking for him to stand behind his written guarantee
1) Customer pressure washed the deck, this is like someone sanding down the paint on their car and then complaining that the paint looks sanded 2) Storm Stain is clearly labled " Self Priming " 3) Storm Stains "Contains a rust inhibitor for Nails" 4) No other deck company wants to try to make a customer happy when they are unrealalistic in their expectations 5) This is a large deck and over all apperance is greatAny damage to this deck was self inficted by customer 6) Therefore, I will no longer do any more work for this customer
Deck was started on 3/19/14, Industrial sanded on 3/21/14, Which entailed a large floor sander and Dual Action sandersMy Sanding Crew spent approximately man hours sandingMainly due to previous stain being way over applied! After deck was stained customer called stating stain was peelingDeck was inspected and no peeling was foundmonths of "Deck Over" commercials later customer called stating 90% of deck was peeling (although we have a complete maintenance crew) As the Owner and Knowing how difficult this customer was I went out personallyThere was dime sized areas that were peeling primarily under a step that could not be reached with sandersCustomers Main Compliant was cracks in the boardsI explained that a deck stain is not a filler and would not fill cracks no matter how much stain was appliedPeeling areas were corrected and gallons of stain were provided at husbands request (at a cost of $***that I did not charge) Customer then pressure washed deckAlthough deck did not seem dirty which voids our warranteeThis is a large deck that really cleaned up well considering how badly it was peeling; it looks very nice In my opinion this customer will not be happy until someone way over applies a coatingThis will lead to the same problem we correctedI will not do something counter productive even if it is what the customer thinks they want Respectfully, [redacted] Stoddard (on deck)
September 29, Revdex.com [redacted] Per your most recent request, enclosed are photos of our deckWe have not been able to get anyone from another decking company to come outWe contacted separate companies [redacted] **, [redacted] ) and once we explained the situation to them, of the said they could not help usWe thought we had someone coming out this past Saturday, but he did not showOne of the three, without us indicating who performed the work, asked if it was On Deck Services and another said is the guys first name ***It does appear that [redacted] Stoddard of On Deck Services is known in the decking business Not sure how we proceed from here if we cannot get anyone to come out to look at our deck According to "***" at [redacted] , manufacturer of Enduradeck Storm Stain, (1-800225-1141)( the product applied to our deck), the entire deck would have needed to be sanded, primer applied and then sealedSince there was a previous product on the deck, which On Deck Services was well aware of, "***" the salesperson told us it would be need a total sanding and cost us an additional $ [redacted] which we paidOnly part of the deck was sanded and no primer was applied to any surfaces We have made notes on the back of the pictures for a referencePlease advise us what our next step needs to be Thanks for your time and assistance, [redacted] and [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] --------------------------------------------- Customer pressure washed the deck, this is like someone sanding down the paint on their car and then complaining that the paint looks sanded Response: AGAIN, as previously stated, we DID NOT pressure wash the deckWe used a soapy solution, a sponge mop and a garden hose to rinseI don't think this constitutes pressuring washing Storm Stain is clearly labled " Self Priming " Response: I have made a copy of the label from the can of Storm Stain that MrStoddard left at our houseIt clearly states: Priming decks with Category Quick Dry Oil Primer is recommended before applying this productNowhere on the label does it indicate that this product is self-priming(Photocopy of label will be sent under separate cover) Storm Stains "Contains a rust inhibitor for Nails" Response: If indeed it does have a rust inhibitor then why do we have rust marks where the nails are No other deck company wants to try to make a customer happy when they are unrealalistic in their expectations Response: We do not feel that we are unrealistic in our expectationsWe only expect to receive the service and job that we paid forHow can we be unrealistic in our expectations when it is proven that the deck resurfacing job is nowhere near what we paid forAgain, OnDeck Services guarantee states: "We stand behind every deck that we restore with a one year unlimited guaranteeWe proudly offer the best no fade warrenty in the business This is a large deck and over all apperance is greatAny damage to this deck was self inficted by customer Response: Yes, the deck is large and [redacted] the sales repwas certainly aware of the size when he came out and gave us the bidHow can OnDeck Services feel that any damage was self inflicted when they were aware of the problems shortly after the job was completedWe have done nothing to effect the deck surfaceMr Stoddard has yet to answer our concerns as evidenced by the fact that he continues to say that we pressure washed the deckHe seems to fail to even read what we have sent in and the fact that we are only asking for him to stand behind his written guarantee
1) Customer pressure washed the deck, this is like someone sanding down the paint on their car and then complaining that the paint looks sanded 2) Storm Stain is clearly labled " Self Priming " 3) Storm Stains "Contains a rust inhibitor for Nails" 4) No other deck company wants to try to make a customer happy when they are unrealalistic in their expectations 5) This is a large deck and over all apperance is greatAny damage to this deck was self inficted by customer 6) Therefore, I will no longer do any more work for this customer
Deck was started on 3/19/14, Industrial sanded on 3/21/14, Which entailed a large floor sander and Dual Action sandersMy Sanding Crew spent approximately man hours sandingMainly due to previous stain being way over applied! After deck was stained customer called stating stain was peelingDeck was inspected and no peeling was foundmonths of "Deck Over" commercials later customer called stating 90% of deck was peeling (although we have a complete maintenance crew) As the Owner and Knowing how difficult this customer was I went out personallyThere was dime sized areas that were peeling primarily under a step that could not be reached with sandersCustomers Main Compliant was cracks in the boardsI explained that a deck stain is not a filler and would not fill cracks no matter how much stain was appliedPeeling areas were corrected and gallons of stain were provided at husbands request (at a cost of $***that I did not charge) Customer then pressure washed deckAlthough deck did not seem dirty which voids our warranteeThis is a large deck that really cleaned up well considering how badly it was peeling; it looks very nice In my opinion this customer will not be happy until someone way over applies a coatingThis will lead to the same problem we correctedI will not do something counter productive even if it is what the customer thinks they want Respectfully, [redacted] Stoddard (on deck)