On Fleek Culture

Link: ***
Customer Information:*** *** *** ** *** ** ***Daytime Phone: ***Evening Phone: ***E-mail: ***Consumer's Original Complaint :The company's stated shipping policy on
their website is "Most of our orders ship within 1-business days of receiving the order, and arrive 5-business days after." I ordered a baby onesie (Order #***) on 8/14/and did not receive any specific information on when to expect my itemOn 8/17/17, I reached out via the customer support email to see when my item would be shippedI received a response stating that the item would arrive to me between 8/23-8/30/I emailed the company again on 8/22/to check on the status of my order since I had not received an update on shippingThey responded "As informed earlier, your order is estimated to reach you within Aug - Aug / Please bear with us till Aug 30, and if the order does not arrive by that date, get back to us and we will do the needfull." On 8/30/17, I sent an email stating that I would like a refund since I a)had not received and b)no longer needed the itemIn a response, On Fleek Culture said that I could not have a refund because the item had "been handed off to our shipping department" and "cannot be cancelled." It is now 9/14/and I have not heard any update from this companyI have not received item.Consumer's Desired Resolution:I would like a refund in the total of *** for the item I ordered and did not receiveCompany Response:Dear *** ***k and Revdex.comThis letter is delivered on behalf of On Fleek Culture, a California corporation (the “Company”), in response to the consumer complaint, Case ID Number *** (the “Complaint”)The Company takes the allegations of the Complaint seriously, and, after a thorough investigation of this Complaint and its related company records, concludes that the issue has been completely resolved for reasons as shown below.The purchases are governed by the Terms of Service available online at https://onfleekculture.com/pages/terms-of-service , to which all customers agree to be bound upon any purchase of our products and the use of our website and service.This product was purchased by the customer on August 14, Because we could not ship this product to the customer within the estimated time frame, we refunded the entire purchase The payment was refunded on September After refunding the customer we sent the following message: Hey *** ,We are very sorry for the inconvenience, we will strive to do better going forwardWe can confirm a refund for your order has been processed, funds should appear back in your account within hoursIn some cases, your payment will be voided and you will not see a refund, instead, you will not be charged at allPlease let me know if there is anything else I can do.Thank you,*** Thus, it is clear that T*** *** was not charged for this orderIf you have additional questions regarding this matter or suggestions to improve our internal procedure, please let us know