On Holiday Clubs

I'm sorry our customer service agent failed to complete your order in a timely mannerWhen popular events are selling quickly, multiple buyers may attempt to purchase the same set of tickets at the same timeOnly the first order submitted will be processed.BigStub is a ticket resale marketplace When we receive an order it is sent to the independent ticket seller who may require additional verification in order to prevent fraudIt is uncommon for a legitimate order to be rejected in this manner, sellers are penalized for rejecting orders, but it is at the discretion of the seller.I'm sorry for your frustrationPlease let us know if we can answer any additional questions.http://www.bigstub.com/help.aspx#faqhttp://www.bigstub.com/about-us.as...⇄

Hi ***,We haven't heard back from you on an email we sent explaining how we'd like to make this up to you and also to get more information about what you feel was different when visiting our site from different sourcesWe can't figure out what you are referring to but would love to fix whatever it is that may cause any confusionThanks for your help!

\ Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11491427, and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10754173, and find that this resolution is satisfactory to me Regards, [redacted]

Hi R***l, I'm sorry you had purchased tickets for the wrong date but all sales are finalHowever the mistake was made, the exact event you are purchasing is clearly shown throughout the checkout processPlease understand, this all sales final policy is to protect both buyers and sellers and is standard across all ticket sellers, including both primary box offices and secondary resellersUnfortunately, there is no easy remedy, I'm sorry!

Revdex.com: The response from the business in the Revdex.com email does not appear The response they emailed me was to refund the ticket price and I keep the tickets I have responded to their email, clarifying the issue and suggested that they just cover the difference instead of the total cost So I pay what was expected to pay.In the response to this email there is no mention of the settlement they offered by email I don't know if that is typical or not but I appreciate their offer to cover the paid price and believe it is a fair compromise to just cover the difference If that is what I am agreeing to then I completely accept their offer I have reviewed the response made by the business in reference to complaint ID 11688322, and find that this resolution is satisfactory to me Regards, Chris Douglas

Hi K***,The tickets you purchased were noted: "These tickets are printed Obstructed or Partial View." I'm sorry for any confusionNotes like this are displayed if you click on the ticket information icon as well as displayed near the order total throughout the checkout process.That said, the Academy of Music is a beautiful venue but large for Broadway shows and they need to note the partial view if there's any potential for obstructions which is a large portion of the upper level sectionsIn this case, there's likely a pole in front of your section that has the potential to be slightly annoying but otherwise shouldn't prevent you from viewing the entire performance.We are unable to refund or exchange tickets but I hope that information helps and you can enjoy the show!

Complaint: I am rejecting this response because: Regards, K [redacted] I reject the response because the problem with that website is that the tickets were NOT visible upon purchaseThey only showed the section and rseat Number’sI would NOT have purchased these tickets if I knew the view was obstructedThe way this vendor displayed the information was deceitfulI was willing to pay more for better seats when I called themThey should issue me a refund and they should change the way the sell their ticketsI have not had time to contact the Academy if Music yet but I am furious that this happened to usI may also contact the agency that protects consumers in California where this business is located

Complaint: I am rejecting because we chose the seats that we wanted, from the seat chart that you provided, that showed a table and called them "cabaret seating" We bought those seats that were labeled "cabaret seating" The confirmation emails from you say Section "Cabaret Table"...and yet they weren't How is this NOT a Bait and Switch scam? You offered tickets that you either 1.did not bother to confirm or 2.knew they were incorrect and sold them anyway.Order #23947529CabaretSunday, 2017-06-at 6:30PMParamount Theatre - Seattle, Seattle, WASectionCabaret Table E1RowEEQuantity2...they read "cabaret seating"...and yet they were not even close to the "cabaret seating" tables Regards, R [redacted]

It appears that the broker listed the inventory incorrectly and because of how our maps work, it listed as a pit ticket instead of lawnOur team reached out to the customer and they agreed to a cancellation so we are cancelling the order and refunding them in full

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11511024, and find that this resolution is satisfactory to me I want to personally thank the President for his response and for taking care of this issue Regards, S [redacted]

I'm very sorry we failed to provide anything less than an exceptional ticket purchasing experiencePlease understand, we are a marketplace where trusted sellers list their tickets for sale - we act as an intermediary between buyers and sellersIn this case, the seller failed to accept your order
Your credit card was authorized upon placing the initial ticket request on our website and should have already been refunded but it may take a few days for your bank to reflect thatI am very sorry for your frustration but I hope this information proves helpfulIf you have any further questions, please do not hesitate to contact us: http://www.bigstub.com/help.aspx

Dear customer, I'm very sorry you were disappointed with the price you paid for the ticketsPlease understand, we are a marketplace where professional sellers list their tickets for sale and ticket prices typically reflect market conditions, not the "face value" you see printed on the ticketsAll
of this information is clearly communicated throughout our website and checkout process, while the total price you were charged was also clear and you confirmed upon placing your orderI understand it is frustrating to sometimes pay a higher price for tickets than we'd like to; however, we do not set the ticket prices, all of that is in the hands of the individual sellers who list their tickets for saleIf you have any further questions or we can be of any assistance, please don't hesitate to contact us: http://www.bigstub.com/help.aspx

Hi R***, I'm sorry you were disappointed with your tickets.According to the venue's website, this performance had a special seating arrangement: "Audiences in the second week of performances (June 20-25) can experience the Kit Kat Klub like never before, with immersive cabaret style table seating
in the front of the orchestra levelExperience the show with a unique seating configuration not replicated since the Broadway run at Studio in New York." http://www.stgpresents.org/tickets/by-month/eventdetail/2614/-/cabaret, https://www.stgpresents.org/images/seating/p/cabaret-table-seating.pdfPlease understand, we are a resalemarketplace through which licensed and/or registered sellers resell tickets purchased through primary outletsWhile we apologize for any confusion, both prior and during checkout the website states that we are not affiliated with any box office or venue, and all pricing/fees are disclosed at this time as well.In regards to the pricing, the different price on the tickets is what the seller originally paid for the ticket you purchasedTypically, sellers resell their tickets for whatever they think people are willing to payAs a result, the prices of tickets sold through our website are usually either above or below their face valuePlease note that this aspect of our ticket pricing is explained fully in our “Terms and Conditions,” which had to be accepted in order to place a ticket order through our websiteFurthermore, I should mention that the practice of selling tickets above or below their face value is the norm across all secondary ticket market websites, among which our prices are usually cheaper.If you have any further questions regarding this or any issue, please do not hesitate to contact us: https://www.bigstub.com/help.aspx

Dear MrM***,I'm sorry for the delayed responseI have been trying to investigate this situation to find out what went wrong and I haven't been able to get satisfactory responses from any of the other parties involvedIt looks like we really screwed up all aroundI'm very sorry for that and for
your frustration with the whole ordealI am going to send you a company check today for a 300% refund to make up for our mistakes.Not to disregard your personal experience, but I do want you to know that we are not a deceptive company, we are not crooked, and this is not a common practiceWe would not be in business with an industry-leading repeat-customer base if this were the caseMany of the online websites you referred to are full of negative reviews that are either fake, very old, and/or we haven't been given the opportunity to respond without being extorted into paying hefty feesAnyway, I don't believe that anyone on our end was intentionally deceptive though I am very sorry you were not treated as well as every customer should be.Best Regards,*** ***, PresidentBigStub, Inc

The information in dispute was visible upon purchase and this is not an issue other customers seem to encounterAgain, we are unable to refund or exchange ticketsI'm sorry we couldn't be of more help

Hi Steve,I'm sorry we weren't able to refund your purchaseDue to our terms and conditions which protect both our valued customers and the ticket sellers, we cannot refund, exchange, or cancel any orderThe full details of your order including the event, date, and venue are clear in every step of
the checkout and confirmationThe event page and interactive map you used to buy the tickets were for the event that you orderedUnfortunately, I can't tell exactly how you ended up on the wrong event pageThe two different venues do have very similar seating arrangements so it may have not been as obvious as it otherwise would beAnyway, sticking you with tickets you clearly can't use is no fun for anyone so let's fix thatI'm going to send you a full refundThanks for being a valued customer and I hope you'll give us another chance in the future.Refund being sent by company check today.Best regards,J*** ***, PresidentBigStub, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11473550, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi ***,You are absolutely correctThe matchups listed were for last year's eventI am very sorry we had the incorrect information listedYou were issued a full refundI am sorry again for your frustration and inconvenience.Best regards

I am very sorry for the mistake on our end, it was an inconsistency with how the seller listed their tickets but was in no way intentionalOur 100% guarantee means that if we failed to deliver the tickets you ordered, you receive a full refund. I'm sorry but that's the only resolution we have
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