On One Software Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Unfortunately the problem this customer is experiencing is an extremely isolated event that is only occurring on her machine. The problem the customer is experiencing is related to our program’s activation, and to this date the troubleshooting steps are still ongoing. We have taken steps to reset...

the customer’s user account and password on our end so the customer can sign in a create a new password to login and activate the program. These steps have solved this problem for our other customers experiencing similar activation/sign in issues. These troubleshooting steps were sent on 8/19/17 and we have not heard back from the customer to confirm whether or not these steps have solved the problem. As of today we have sent a follow up email with this customer and are waiting to hear back. If we are unable to resolve the problem on the customer’s machine, we will be able to issue a full refund. --------------------------------------Jeff P[redacted] - Support ManagerON1 Software, Inc. www.on1.com