On Point All Services Reviews (%countItem)
On Point All Services Rating
Address: 2420 S Volusia Ave, Orange City, Florida, United States, 32763-7618
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vinny was very proffesional and knowledgeable.. Answered all of our questions and got the job done in a timely manner..the crew were hard working and courteous. I would gladly hire this company again.
Wow...thank you so much for taking the time to review our company.... we all here at On Point thank you for your business...We appreciate you. We are so happy to read your pleased with everything. We look forward to a long standing relationship. Have a blessed day!
On July 26, 2019 we signed a contract with On Point All Services, LLC to install solar panels & paid them. No panels & cannot contact this company.
On July 26, 2019 my husband and I signed a contract with On Point All Services to install solar panels and paid them $17,280. On Point All Services sub-contracted Simply Solar to install the panels. Simply Solar came to our home, measured and started a site plan. This process was taking longer than expected but we were in no hurry and were patient with the process.
On November 11, 2019 I spoke with Dan (Simply Solar) and he told me that they were no longer involved and the work was transferred to another solar company.
I immediately called Renee Skinner, the On Point All Services contact and she told me that Simply Solar was no longer involved. Renee told me that they handed the work over to All American Solar and they would be contacting me. When I did not hear from them I texted Renee on November 19th and received no response. When I called their phone number it was no longer in service and I have no way to contact anyone in this company.
I did not attach a copy of the signed contract but can provide one if needed.
Thank you.
We want a refund.
Contact Name and Title: ***/Owner
Contact Phone: 772-***
Contact Email: ***@***.com
On 7/26/19 Terrance *** and Christine *** entered into a agreement with us. We requested her HOA information at the signing of the contract.
We myself and the install company tried for months to reach Terrance and Christine with no return phone calls.
On October 1st finally we receive a email from them with their HOA information. This delayed the process over 2 months.
In speaking with Christine she also shared with me that they had went on vacation and were back now.
It is very difficult and has been difficult in trying to reach Christine as she never answers her phone.
We are ready to submit for permitting yesterday and tried again to reach her only to keep getting her voicemail.
Finally, last night at 8:00 she calls back and we are scheduled to get her signatures so we can submit everything for permit.
In regards to the company number we have it on our web site with a strike through the old number and the new number next to it.
Not understanding why she was not able to see this when its clearly visible to everyone.
We have done everything we are suppose to but it makes it difficult when she does not pick up her phone or takes vacation without communicating that to us and then blames us.
We have all call logs trying to reach her and emails if you need this . Thank you.
My contract with on point call for whole house capacitor to be installed with insulation capacitor could not be installed, requested refund for it.
Contract gave install date 7/25/2019 for insulation block foam and whole house capacitor for total of $11,750. Installers completed work on 7/2/2019 and stated unable to install capacitor due to how house was built, requested refund (see note from installer (Javier ***). Spoke to Natalie who stated price for whole house capacitor is $1900, so requested in writing on note from installer that I anted $1900 refunded back to me. Called customer service woman stated that I was not charged for a capacitor (which contract says I was), and told no refund would be issued. I paid for a whole house capacitor in my contract and am making payments to pay for something that could not be installed. I want a refund of the capacitor price and install cost for this item.
refund of the cost for the whole house capacitor and the install which was never done
Contact Name and Title: ***/Owner
Contact Phone: 772-***
Contact Email:*** @***.com
On June 22, 2019 at approximately 3:00 p.m. on Saturday, The sales person called me while standing in Mr. G's home at his request to try and get a lower price for Spray foam in his entire home to include the garage. The original price quoted by the sales person was $13,403.00 This was for Spray foam only. We agreed to do his spray foam job for $11,750.00 and that also included the removal of his existing insulation as well. Mr. G was not charged for a capacitor. Mr. G called the finance company and tried getting them to refund him on a product he was not charged for. Furthermore Mr. G has signed off on the finance paperwork along with the completion form prior to contacting the fiance company. In his conversation with the finance company they told him he was not charged for a capacitor. We gave Mr. G a very big discount and we were very generous as well.In speaking with Mr. G I did explain that we have a retail store located in Orange City and he was invited to come and purchase a capacitor if he would like. I am including pictures of Mr. G's Spray foam job and it came out beautiful.
(The consumer indicated he/she DID NOT accept the response from the business.)
The agreement with he salesperson was spraying foam in entire house including garage and whole house capacitor which was written into contract for $11,750 which included a military discount. However, on the date of instillation the installer (representative) said that the capacitor could not be installed due to the way my home was built. I was told on the phone that the cost for the capacitor is $1900 I was not told what the installation cost was for this item.
At no time during the phone conversation I had while sales person was in Mr. G's home did I authorize or okay a capacitor to be included in The negotiated price that was discussed was in regards to spray foam and removal of existing insulation for $11,750.00.
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com (Revdex.com) Case # ***
http://***.Revdex.com.org/complaint/view/***/c/769h8w
The following information is submitted for my dispute with On Point All Services, LLC
June 22, 2019 signed contract with On Point Representative which states
Alterations or deviations from contract will be preformed only upon a written amendment signed by you and On Point All Management
Parties agree that they will work in Good Faith to resolve any disputes
Contract states Radiant Barrier Total 3,351 sq. feet, block Foam, and Whole House Capacitor signed by me and On Point Sales Representative
July 2, 2019 Block Foam installation completed, On Point installer, Javier ***, arrived with Capacitor and stated unable to install capacitor (which he brought with him) due to how house was built, he wrote and signed memo to same.
From June 22, 2019 through July 2, 2019 during installation no contact was made to me regarding making a written amendment to the written contract.
I received letter from lawyer for On Point All postmarked July 29, 2019 stated I cease all contact or legal action will be pursued.
Between July 2, 2019 and July 15, 2019, I spoke with One Point All in attempt to resolve this issue. On July 17, 2019 I felt that working with the company to resolve issue was not working so I submitted my dispute through Revdex.com.
In last response from company to Revdex.com dated August 1, 2019 manage states did not authorize inclusion of Whole House Capacitor into contract. This was not told to me or written into contract.
After I contacted Revdex.com, lawyer for On Point contacted me. When this letter was postmarked, I had no direct contact with On Point (last contact was July 15, 2019) and had contact with them only through Revdex.com.
I have upheld all provisions of the contract and only want the same from On Point All Services, LLC. As stated under Complete Agreement on their contract:
COMPLETE AGREEMENT- This Contract constitutes the entire final agreement of the Parties. Each of the Parties acknowledge that they have not relied on any oral or written statements, promises, inducements, representations or warranties to enter in to this Contract except for those expressly set forth herein. The Parties agree that no other oral or written evidence shall be admissible to alter the terms of this Contract.
Manager stating now what might have been said verbally in June 2019 to their Energy Consultant is different from what is in the contract signed between myself and their Energy Consultant, who was authorized by their company to make this agreement represents the entire agreement between myself and On Point All Services, LLC, as
No contact was made with me during the 2-week period between signing the contract and installation to request an alteration to contract demonstrates acceptance by On Point made it binding on both parties. Verbal alterations are not an option from either party. As their contracted says Accredited Business through Revdex.com, that is why I contacted Revdex.com for assistance with resolving this issue.
We were charged for product that was not used. After numberpus contacts with owner we still havent recieved a check to reflect the products not used.
We were promised that the products we financed would save us on electricity. It did not do so and we were charged for products that did not end up being used. Half our home does not have radeint barrier in the attic and yet we were charged for it. We have spoken to Ranee numberpus times and been promissed a check in the mail but has not happened yet. On the 6th of august was the last time we spoke and She even told me she gave the check to a sales man named carlos. But we have not seen carlos since his itnital visit to sell us the products. She said that day arpund 11ish am she would have the check in the mail that day. It is now the 15th and we have not seen a check. The check is also not an amount we agree on. We are finacing 5,000 in products and services. And the product is t even on one half of our attic due to inaccessibility. But our finance doesnt reflect the correct amount. I am not happy woth the promises the sales man carlos and Ranee her self promised ys. They said we would save $100 on our electric each month with the two attic solar fans and the radiant barrier which is completely false. We were skeptical from the start but carlos and Ranee convienced us that this would help save on the electric bill and it has been going up ever since installation. When I called to male an appt to have some one come check on the fans and see why we were saving on electric I made an appt for friday the 3rd of agust at 5pm. And no one showed and when I called the owner renee herself she had no answer to why no one showed up or why no one called to cancel. We are getting the run around from this company and at this point after the installation issues and price issues with the products we are very disapointed and feel lied to. Ypu should not lie to clients about services.
At this point we would like to cancel our contract and get a full refund. Since i have contacted the owner Ranee get the check the true difference. And she says she only owes us $300 back in radeint barrier. But. The labor was not needed and the product its self is over $3,000. I dont see how $300is the true difference we have two bedrooms anda bathroom not covered by radient barrier.
On 5/26/18 Mr. & Mrs. *** entered into a sales agreement with us for radiant barrier and 2 solar fans. They indicated that they had just bought the home and had not received a power bill at the time they met with us. So they had no idea what the bill was for us to give a more accurate savings. This was merely a estimate with no previous power bills. I even asked the ***s to contact the previous owners or electric company to find out what they were. In speaking with ***s they were unable to call electric company do to the house being vacant for quite some time.
So we were going off the ***s estimate of what they thought the power bill would be.
I have had multiple phone conversations with Mrs. about her power bill.
I have explained to her that this has been a very hot summer. I also reminded her that the insulation and the solar fans are not electric and in no way would cause their power bills to go up. I went onto explain in numerous phone calls and conversations with Mrs. that if she did not have the radiant barrier insulation and the solar powered attic fans , her bill would be significantly hire.
When Mrs. called the office about the areas in the attic that did not have radiant, I immediately contacted the install team to go out and inspect their attic. The install crew went back out and reported to the customer and myself that there was no access to that part of attic. The total area was 180 square feet. Their contract was for 1,575 square feet. I asked the ***s if they would like a check for the difference, they indicated yes and I mailed out the check to them. I can not control the US mail. My office manager called and followed up this week to see if they had received the check. Mrs. stated she had not received the check. I also left MrS. a voice mail to call me in reference to the check. I am willing to issue a stop payment on the previous check that was mailed and send them another check certified mail. I look forward to this issue being resolved. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing was resolved, we are still trying to communicate and get it resolved with the business, however, Renee S is refusing to refund or work work is. We have provided proof and I will attach proof that they did not install the amount of product they claim to have. Also we can't attach the video file, but we have proof of what they claimed to have saved us on our electric bill, both Renee and Carlos (the installer) both informed us that even though we did not have enough money to for anything on our budget, we would save the amount we pay per month on electric, we have not saved anything. We loved in a bigger house for 8 years previously and have never had an electric bill this large. Unfair business practices has caused a ton of stress on my and my family. We can not afford to pay this bill when there's no benefit at all. The file attached shows a professional inspection from a licenced inspector, that 50% of our attic is inaccessible, so there's no product in 50% if oro roof, it's impossible, not to mention that one of our bathrooms has a flat roof, no attic , but on point still charged us for the full square feet of out house and refuses to even refund that. She agreed to 180 square feet refund which is an insult. Our house is more than 360sq feet. In business, the customer is always right, it only takes one customer to start your business or end it. I demand a full refund for the total amount financed. We would've taken a refund for the 50%, but the stress and anxiety it is causing us is not acceptable.
We are standing firm on the previous response. The insulation and fans did not cause their bill to go up. It is not electric. Thank you.