Complaint: [redacted] I am rejecting this response because:First, we never went outside to check the colorSecond, I left a message on her vm requesting another appointment because there was a stripe across my bangs and a large brown chunk on the left side that looked oddThird, I never said I wanted white on the top layersForth, the chemical burn along with half my bangs being burned off happened when she "fixed" my bangs, the third time I saw herFifth, the orange, yellow, and brassy colors appeared a couple days after coloring, which by industry standards, is common when color is not applied or processed correctlyFinally, I gave her the exact formula to produce the results I wanted, and she guaranteed what she was doing would give the same resultsI did not want to go back to her again as I was worried she would do more damage by burning more of my hair off and giving me further chemical burns to my scalp I consulted with three different stylists after this occurred, all stated the color was improperly applied and processed incorrectlyThe stylist I chose to repair the damage had to cut a large amount of hair off because it was so badly damaged (over processed) there was nothing else she could doI will end up spending close to $to repair the damageI have had three repairing and conditioning treatments; have had to apply multiple professional level treatments at home; had to use medication on the chemical burns (scalp); and three color add-ons to reduce the yellow, orange, and brassy colorsThe color correction specialist indicated it would take at least months, if not a year, to repair the damage and colorShe also was dismayed by the chemical burns to my scalp and missing hairThis company should refund my money because the service she provided was not to my satisfaction, she did not fulfill her guarantee, and she stated she stands behind her work and wants her clients to be happyWell, this client is NOT happy nor satisfied with her work, therefore according to her own statements, I am entitled to a full refund Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: First, we never went outside to check the colorSecond, I left a message on her vm requesting another appointment because there was a stripe across my bangs and a large brown chunk on the left side that looked oddThird, I never said I wanted white on the top layersForth, the chemical burn along with half my bangs being burned off happened when she "fixed" my bangs, the third time I saw herFifth, the orange, yellow, and brassy colors appeared a couple days after coloring, which by industry standards, is common when color is not applied or processed correctlyFinally, I gave her the exact formula to produce the results I wanted, and she guaranteed what she was doing would give the same results.I did not want to go back to her again as I was worried she would do more damage by burning more of my hair off and giving me further chemical burns to my scalpI consulted with three different stylists after this occurred, all stated the color was improperly applied and processed incorrectlyThe stylist I chose to repair the damage had to cut a large amount of hair off because it was so badly damaged (over processed) there was nothing else she could doI will end up spending close to $to repair the damageI have had three repairing and conditioning treatments; have had to apply multiple professional level treatments at home; had to use medication on the chemical burns (scalp); and three color add-ons to reduce the yellow, orange, and brassy colorsThe color correction specialist indicated it would take at least months, if not a year, to repair the damage and colorShe also was dismayed by the chemical burns to my scalp and missing hair.This company should refund my money because the service she provided was not to my satisfaction, she did not fulfill her guarantee, and she stated she stands behind her work and wants her clients to be happyWell, this client is NOT happy nor satisfied with her work, therefore according to her own statements, I am entitled to a full refund Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:First, we never went outside to check the colorSecond, I left a message on her vm requesting another appointment because there was a stripe across my bangs and a large brown chunk on the left side that looked oddThird, I never said I wanted white on the top layersForth, the chemical burn along with half my bangs being burned off happened when she "fixed" my bangs, the third time I saw herFifth, the orange, yellow, and brassy colors appeared a couple days after coloring, which by industry standards, is common when color is not applied or processed correctlyFinally, I gave her the exact formula to produce the results I wanted, and she guaranteed what she was doing would give the same resultsI did not want to go back to her again as I was worried she would do more damage by burning more of my hair off and giving me further chemical burns to my scalp I consulted with three different stylists after this occurred, all stated the color was improperly applied and processed incorrectlyThe stylist I chose to repair the damage had to cut a large amount of hair off because it was so badly damaged (over processed) there was nothing else she could doI will end up spending close to $to repair the damageI have had three repairing and conditioning treatments; have had to apply multiple professional level treatments at home; had to use medication on the chemical burns (scalp); and three color add-ons to reduce the yellow, orange, and brassy colorsThe color correction specialist indicated it would take at least months, if not a year, to repair the damage and colorShe also was dismayed by the chemical burns to my scalp and missing hairThis company should refund my money because the service she provided was not to my satisfaction, she did not fulfill her guarantee, and she stated she stands behind her work and wants her clients to be happyWell, this client is NOT happy nor satisfied with her work, therefore according to her own statements, I am entitled to a full refund Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: First, we never went outside to check the colorSecond, I left a message on her vm requesting another appointment because there was a stripe across my bangs and a large brown chunk on the left side that looked oddThird, I never said I wanted white on the top layersForth, the chemical burn along with half my bangs being burned off happened when she "fixed" my bangs, the third time I saw herFifth, the orange, yellow, and brassy colors appeared a couple days after coloring, which by industry standards, is common when color is not applied or processed correctlyFinally, I gave her the exact formula to produce the results I wanted, and she guaranteed what she was doing would give the same results.I did not want to go back to her again as I was worried she would do more damage by burning more of my hair off and giving me further chemical burns to my scalpI consulted with three different stylists after this occurred, all stated the color was improperly applied and processed incorrectlyThe stylist I chose to repair the damage had to cut a large amount of hair off because it was so badly damaged (over processed) there was nothing else she could doI will end up spending close to $to repair the damageI have had three repairing and conditioning treatments; have had to apply multiple professional level treatments at home; had to use medication on the chemical burns (scalp); and three color add-ons to reduce the yellow, orange, and brassy colorsThe color correction specialist indicated it would take at least months, if not a year, to repair the damage and colorShe also was dismayed by the chemical burns to my scalp and missing hair.This company should refund my money because the service she provided was not to my satisfaction, she did not fulfill her guarantee, and she stated she stands behind her work and wants her clients to be happyWell, this client is NOT happy nor satisfied with her work, therefore according to her own statements, I am entitled to a full refund Sincerely, [redacted] ***