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On Task Property Management Reviews (11)

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Complaint: [redacted] I am rejecting this response because: North Park Subaru at Dominion is correct, I did not purchase my Subaru Forester at their locationI purchased it from a dealership in AustinI was informed that I could take it to any Subaru location in San Antonio to get servicedI decided to use North Park Subaru for all my Subaru Foresters vehicle servicingI see that the General Manager is trying his best to rectify the situation, but he does not understand what I went through as a consumerDid he really read my personal complaint? Is he really for the consumers safety? Yes, he is correct, they did pay for three months of my vehicle paymentsI was not driving my vehicle at the ***e and they had the vehicle in their possessionI went by frequently to see when my vehicle would be ready, and they kept telling me different thingsI was put in a car rental and was basically given no answers I went into the dealership with my motherHer concern for me and my situation was stressful for herI previously dealt with it on my own but seeing her concern for my safety and the uncertainty of what would happen with my vehicle led us both into the dealership togetherMy mother has been in business for almost years and has worked side by side with finance managers at dealershipsShe is a credit analyst and helps people dailyShe knows this business, she knows what they can and can't doShe knew they were not telling me the truth about a lot of thingsMy mother asked the service department employee if they had any recalls or extended warranties pertaining to my car and if they could exchange the vehicle because there were so many faulty items and she feared the worst may happen when I was driving the vehicle because it continued to give me issues, She worried that while I was driving down the highway at or above (depending on speed limit) my vehicle would faulty and I would crash or someone would hit me from behind The service department contacted Subaru of America in front of us while we were sitting at the desk and requested information on the Subaru ForesterAre there any recalls? Are there any extended warranties? Can Mr [redacted] exchange his vehicle because his vehicle is dangerous to drive and he feels there are too many faulty parts.? Subaru of Americas response to all those questions was, noThe employee explained that Subaru of America would not except an exchange because I did not purchase the vehicle directly through this specific dealershipSo, when I read that the General Manager adds in information that is not factual it really concerns meWhat led the General Manager to think that someone offered me $to use as assistance for a trade? We took the ***e to sit down and request this and they said that they would not allow that Then, the General Manager states that they spent approximately $7,in goodwill assistance with repairsThey were not doing me favorsLet us be real, this is a Subaru product, my vehicle was faulty, and it was their duty to repair their product I didn't walk in and ask for anything that wasn't above their responsibility to a consumerI asked for them to follow the warranty and repair faulty items that were manufactured from Subaru [redacted] states and I quote, "Subaru has spent approximately $7,in goodwill assistance with repairs." They had to comply with regulations and requirements of the Federal Safety Regulators, the warranty, the recalls and the faulty parts that were in my vehicleIt is unfortunate that the response sounds like they were philanthropistPlease forgive me Ms [redacted] , I am not trying to be disrespectful, but I am tired of dealing with a vehicle that is only years old and constantly falling apart and having everyone try to blame me for the faulty itemsIt is obvious that I am not responsible since there are recalls, extended warranties for million vehicles that have a possibility of having a defective transmission that can cause death or harm and danger to someone’s life and aren’t even aware of transmission issues and parts attached to it being defective (this was including me) and filed suites that were done directly to the Federal Safety Regulators that in turn enforced many precautions to protect the consumer The issues started when it was years oldI don't understand why it is to the General Manager or to Subaru of America for a year old vehicle to experience so many issues This should be a call for concernIf you read through each and every repair order, I address many things with my vehicle and many of the concerns were over lookedItems like the oil light and having to refill the oil frequentlyThis is an actual item covered under warranty but the service department would change my oil and tell me that the oil levels were fineMy concern wasn't the oil levels, my concern was the fact that my vehicle was consuming large amounts of oilThe excess oil consumption was pricey and abnormalNo one cared to tell me that it was part of a legal suit and Subaru agreed to compensate consumers for the amount they were having to spend on the oil along with other remediesIn November of 2017, here we are with the same issue and no one even looked at my vehicle I have had transmission issues throughout and they put me through a nightmare making me think this issue was a contribution to my driving habitsI have driven standard since I was years oldI went through driving school and they teach you the proper way to drive standardI wanted to learn both and I didSo now that I am the age of years old, all of a sudden I forgot how to drive standard? See these are the things that upset me the most, they really know nothing about me as a person, as a consumer and they use the same answers they use with everyone elseWhat they failed to do was make me aware that they had an extended warranty issued because my vehicle year, make and model had transmission issuesAt no ***e did they mention thisThe General Manager stated that my bent gear shift fork was caused by hard shifting and it was not warranted because it was not a defectIt was a defect and I did not cause the bent gear shiftPlease read over all of the repair orders and see how many ***es the gears have been repaired and once in a month I had to take it back twiceThe service department fixed it and then I took it back within a short period of ***e and again the gear needed to be repaired because it was even more damaged Something internally was going on with this vehicle and Subaru failed to address thisI am not responsible for hard shifting or causing my gears to become ruinedThe Subaru Forester that I am driving is damaged and could possibly even be considered a lemon from the original ownerWhy else would someone purchase a vehicle and in get rid of it? If it was a great quality vehicle the previous owner would have cherished it and kept it for a long ***e Yes, again the General Manager, [redacted] is rightI do need a clutch for my vehiclethe dealership is stating that the clutch is a wear and tear itemBut to me it is not because of my circumstanceI want to be fair here and say that I understand when they say that the clutch is part of wear and tear, generally it is but with all of the issues I have had and the condition of my vehicle for the last year of repairs it is all connected togetherThe transmission and gears connect directly with the flywheel and the flywheel is connected to the clutchThey go hand in hand and I know that the clutch has gone out because this vehicle, my vehicle is faultyI have had other vehicles and have never had to change out a clutch within years of it being manufacturedIt is abto have to change out a transmission in only years of it being manufactured, or to have to fill up the car with oil excessively, change out a clutch, have gear problems amongst other thingsI contacted Subaru of America about the issue and they agreed that it may be directly connected to the transmissionAt first, they told me they could break the entire transmission down to see the direct wear on the clutchThis never happened, when I took it in they refused to touch itI called [redacted] and he informed me that he felt they had done enough and basically refused to discuss anything furtherHe decided he was done with my concerns and issuesI wish I was done with my concerns and issues as wellI wish I could brush it off and decided I don't want to deal with this any longerBut I can't, I have to deal with a vehicle that after being manufactured for years no longer runs because my clutch is no longer working and my flywheel is completely damaged, [redacted] also sent my mother a direct email, I will attach itHe claims that he is no longer involved with the decisions that North Park is makingAccording to [redacted] SOA will not agree to any further repairsMy mother never reached out to ***He also stated that at no ***e did he hang up on me, my mother never said he hung up on meHanging up abruptly is not hanging up on a person, telling me that he could no longer help me and he was done addressing the situation and cutting me off when I tried to reach out to explain my situation is abruptly hanging upHe continues to site a warranty, this isn't about a warrantyThis is about much more than thatI feel that they sit down and look at a bunch of repair orders and think that they have done more than enough, but as a consumer we look at the repair orders and think, how a dealership could allow something to go on so long knowing the vehicle required all of those repairsI don't want to have to have a stack of repair orders on a vehicle, I can't imagine anyone else does eitherIt has gone too far alreadyI want a solution to this damaged faulty vehicle that I am making payments on and I can't even drive it after having it for a very short period of ***e [redacted] told my mother on the email everything about my vehicle and then he ends it by stating that if “I” allow him to speak to my mother then he willNo one requested anything from him especially since he claims he is no longer part of the situationYet, I viewed the last page attached to the repair orders and see that he is not really “out” of the picture as he prompts [redacted] to contact him if anything else is needed The final paragraph in [redacted] 's response states that they would be willing to share the cost of the repairsI am fully aware that the cost of the clutch and flywheel wholesale to the dealership is nothing compared to what they are asking me to payThey want me to pay $2,125.25, the [redacted] up on parts is very highIf I were to agree to this I basically would be paying for something that I am not responsible for, North Park Subaru at Dominion has done work to the vehicle that at ***es caused it to malfunction as wellThey have fixed items and caused more issues than I can even begin to explainI have driven out of there with a gear that wouldn't even move because it was tightened too muchI have driven out of the dealership with a transmission that had broken items inside of it and making horrible noises as they watched me drive away without a concern about my safety, I don’t have all the repair ordersThere should be much more, I was in and out of Subaru almost weekly at one point with issues that I was truly scared overI would not have gone in as much as I did if I wasn’t afraid of the condition of my vehicle And to address the very last issue that I have with Subaru is that after knowing all of this and after reading all of the things that I was going through the General Manager feels that none of my complaints on social media are warrantedThings like this bring an even bigger concern that they can’t even see the bigger picture They can’t admit that they allowed me to drive a dangerous vehicle and didn’t fix a thing when I walked in so many ***esAs many ***es that I have been in and out of there and sent away with a faulty vehicle and, yet they can’t see the severity of this complaintIt is not about a warranty, it is about a vehicle that is not in a condition for someone to drive it and can’t be driven and has been this way for a long ***eOnce again how are they okay with replacing a transmission within years and now a clutch that has given out within years? It is wrong to treat consumers this way and I want them to take responsibility for the vehicle they repaired and gave back to me even more damaged than it was when I first took it in, Thank you, Ms [redacted] , for giving me this opportunity to tell my truth and for allowing me to explain my situation without any conditionsI am just exhausted with this situation already, I want this to be fixed and to be over with so that I can be able to go to work in my own car that I make payments on but can’t because it’s always falling apart,Regards, [redacted] ***

*** ***, *** ***, *** ***, and myself met on Saturday November 18th. We had a good conversation and I now have a better understanding of the circumstances and series of events that took place. We have reached a mutual agreement to where Mr*** paid $and North Park Subaru at Dominion is covering the remaining balance to replace the clutch. Mr*** will take an extended test of his Forester when the repairs are completed to ensure he is satisfied with the work. Myself and North Park Subaru at Dominion are hopeful that we can continue to serve Mr***

Ms***:Thank you for contacting us in regards to Mr***. I have attached documentation that displays the efforts of North Park Subaru at Dominion(NPSD) and Subaru of America to resolve Mr***'s concerns.Mr
*** purchased his vehicle from Covert CDJR in Austin in April of with 43,miles. He visited NPSD on July 30, with 45,miles with his concerns about the transmission. A bent gear shift fork was discovered to be the cause of the non shift issue. A bent part is not a defect (notwarrantable) but caused by hard shifting. With the efforts of NPSD, Subaru of America made a goodwill gesture and replaced the part at no cost to Mr. ***. Subaru has spent approximately $7,in goodwill assistance with repairs as well as made car payments totaling $1,in a gesture to help Mr***, this doesn't include the loaner cars that were complimentary during the repairs. It is my understanding that Subaru offered him $in trade assistance if Mr*** wanted to get a different Subaru. The last repairs were completed on November 29, at 48,miles. Mr***'s vehicle now requires at clutch year later with approximately 12,more miles. A clutch is a wear item such as brake pads. It is dependent on driving habits as to how often it needs to be replaced.We are interested in helping Mr***. We would be willing to share in the cost of the clutch repairs. We would ask that Mr*** remove all of the negative social media postings about us and Subaru of America that we feel are not warranted. If you have any suggestions as to best resolve please share your thoughts.If you need any further explanations or information please reach out to me directly.I look forward to your response.Respectfully,*** ***General ManagerNorth Park Subaru at Dominion*** office*** mobile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***5, and find that this resolution is satisfactory to me
Regards,
*** ***

This information is being give to the appropriate manager to inform of the situationThank you

This notice has been read and will be passed on to the manager's involved.

This complaint will be reviewed with management and responding after that has been completed.

Complaint: [redacted]
I am rejecting this response
because: 
 
North Park Subaru at
Dominion is correct, I did not purchase my 2014 Subaru Forester at their
location. I purchased it from a dealership in Austin. I was informed that I
could take it to any Subaru location in San Antonio to get serviced. I decided
to use North Park Subaru for all my 2014 Subaru Foresters vehicle servicing. I
see that the General Manager is trying his best to rectify the situation, but
he does not understand what I went through as a consumer. Did he really read my
personal complaint? Is he really for the consumers safety? Yes, he is correct,
they did pay for three months of my vehicle payments. I was not driving my
vehicle at the [redacted]e and they had the vehicle in their possession. I went by
frequently to see when my vehicle would be ready, and they kept telling me
different things. I was put in a car rental and was basically given no answers.
 
I went into the
dealership with my mother. Her concern for me and my situation was stressful
for her. I previously dealt with it on my own but seeing her concern for my
safety and the uncertainty of what would happen with my vehicle led us both
into the dealership together. My mother has been in business for almost 15
years and has worked side by side with finance managers at dealerships. She is
a credit analyst and helps people daily. She knows this business, she knows
what they can and can't do. She knew they were not telling me the truth about a
lot of things. My mother asked the service department employee if they had any
recalls or extended warranties pertaining to my car and if they could exchange
the vehicle because there were so many faulty items and she feared the worst
may happen when I was driving the vehicle because it continued to give me
issues, She worried that while I was driving down the highway at 60 or above
(depending on speed limit) my vehicle would faulty and I would crash or someone
would hit me from behind. 
The service department contacted Subaru of America in front of us while we were
sitting at the desk and requested information on the 2014 Subaru Forester. Are
there any recalls? Are there any extended warranties? Can Mr. [redacted] exchange
his vehicle because his vehicle is dangerous to drive and he feels there are
too many faulty parts.? Subaru of Americas response to all those questions was,
no. The employee explained that Subaru of America would not except an exchange
because I did not purchase the vehicle directly through this specific
dealership. So, when I read that the General Manager adds in information that
is not factual it really concerns me. What led the General Manager to think
that someone offered me $1500.00 to use as assistance for a trade? We took the
[redacted]e to sit down and request this and they said that they would not allow
that. 
 
Then, the General
Manager states that they spent approximately $7,677.85 in goodwill assistance
with repairs. They were not doing me favors. Let us be real, this is a Subaru
product, my vehicle was faulty, and it was their duty to repair their product.
I didn't walk in and ask for anything that wasn't above their responsibility to
a consumer. I asked for them to follow the warranty and repair faulty items
that were manufactured from Subaru.  [redacted] states and I quote,
"Subaru has spent approximately $7,677.85 in goodwill assistance
with repairs." They had to comply with regulations and requirements of the
Federal Safety Regulators, the warranty, the recalls and the faulty parts that
were in my vehicle. It is unfortunate that the response sounds like they were
philanthropist. Please forgive me Ms. [redacted], I am not trying to be disrespectful,
but I am tired of dealing with a vehicle that is only 3 years old and
constantly falling apart and having everyone try to blame me for the faulty
items. It is obvious that I am not responsible since there are recalls, extended
warranties for 1.5 million vehicles that have a possibility of having a defective
transmission that can cause death or harm and danger to someone’s life and aren’t
even aware of transmission issues and parts attached to it being defective (this
was including me) and filed suites that were done directly to the Federal Safety
Regulators that in turn enforced many precautions to protect the consumer.
 
The issues started when
it was 2 years old. I don't understand why it is normal to the General Manager
or to Subaru of America for a 2 year old vehicle to experience so many issues.
This should be a call for concern. If you read through each and every repair
order, I address many things with my vehicle and many of the concerns were over
looked. Items like the oil light and having to refill the oil frequently. This
is an actual item covered under warranty but the service department would
change my oil and tell me that the oil levels were fine. My concern wasn't the
oil levels, my concern was the fact that my vehicle was consuming large amounts
of oil. The excess oil consumption was pricey and abnormal. No one cared to
tell me that it was part of a legal suit and Subaru agreed to compensate
consumers for the amount they were having to spend on the oil along with other
remedies. In November of 2017, here we are with the same issue and no one even
looked at my vehicle. 
 
I have had transmission
issues throughout and they put me through a nightmare making me think this
issue was a contribution to my driving habits. I have driven standard since I
was 15 years old. I went through driving school and they teach you the proper
way to drive standard. I wanted to learn both and I did. So now that I am the
age of 26 years old, all of a sudden I forgot how to drive standard? See these
are the things that upset me the most, they really know nothing about me as a
person, as a consumer and they use the same answers they use with everyone
else. What they failed to do was make me aware that they had an extended
warranty issued because my vehicle year, make and model had transmission
issues. At no [redacted]e did they mention this. The General Manager stated that my
bent gear shift fork was caused by hard shifting and it was not warranted
because it was not a defect. It was a defect and I did not cause the bent gear
shift. Please read over all of the repair orders and see how many [redacted]es the
gears have been repaired and once in a month I had to take it back twice. The
service department fixed it and then I took it back within a short period of
[redacted]e and again the gear needed to be repaired because it was even more damaged.
Something internally was going on with this vehicle and Subaru failed to
address this. I am not responsible for hard shifting or causing my gears to
become ruined. The 2014 Subaru Forester that I am driving is damaged and could
possibly even be considered a lemon from the original owner. Why else would
someone purchase a 2014 vehicle and in 2016 get rid of it? If it was a great
quality vehicle the previous owner would have cherished it and kept it for a
long [redacted]e. 
 
Yes, again the General
Manager, [redacted] is right. I do need a clutch for my vehicle. the
dealership is stating that the clutch is a wear and tear item. But to me it is
not because of my circumstance. I want to be fair here and say that I
understand when they say that the clutch is part of wear and tear, generally it
is but with all of the issues I have had and the condition of my vehicle for
the last year of repairs it is all connected together. The transmission and
gears connect directly with the flywheel and the flywheel is connected to the
clutch. They go hand in hand and I know that the clutch has gone out because
this vehicle, my vehicle is faulty. I have had other vehicles and have never
had to change out a clutch within 3 years of it being manufactured. It is
abnormal to have to change out a transmission in only 2 years of it being
manufactured, or to have to fill up the car with oil excessively, change out a
clutch, have gear problems amongst other things. I contacted Subaru of America
about the issue and they agreed that it may be directly connected to the
transmission. At first, they told me they could break the entire transmission
down to see the direct wear on the clutch. This never happened, when I took it
in they refused to touch it. I called [redacted] and he informed me that he felt they
had done enough and basically refused to discuss anything further. He decided
he was done with my concerns and issues. I wish I was done with my concerns and
issues as well. I wish I could brush it off and decided I don't want to deal
with this any longer. But I can't, I have to deal with a vehicle that after
being manufactured for 3 years no longer runs because my clutch is no longer
working and my flywheel is completely damaged, 
 
[redacted] also sent my mother
a direct email, I will attach it. He claims that he is no longer involved with
the decisions that North Park is making. According to [redacted] SOA will not agree to
any further repairs. My mother never reached out to [redacted]. He also stated that at
no [redacted]e did he hang up on me, my mother never said he hung up on me. Hanging up
abruptly is not hanging up on a person, telling me that he could no longer help
me and he was done addressing the situation and cutting me off when I tried to
reach out to explain my situation is abruptly hanging up. He continues to site
a warranty, this isn't about a warranty. This is about much more than that. I
feel that they sit down and look at a bunch of repair orders and think that
they have done more than enough, but as a consumer we look at the repair orders
and think, how a dealership could allow something to go on so long knowing the
vehicle required all of those repairs. I don't want to have to have a stack of
repair orders on a 2014 vehicle, I can't imagine anyone else does either. It
has gone too far already. I want a solution to this damaged faulty vehicle that
I am making payments on and I can't even drive it after having it for a very
short period of [redacted]e. [redacted] told my mother on the email everything about my vehicle
and then he ends it by stating that if “I” allow him to speak to my mother then
he will. No one requested anything from him especially since he claims he is no
longer part of the situation. Yet, I viewed the last page attached to the
repair orders and see that he is not really “out” of the picture as he prompts
[redacted] to contact him if anything else is needed.
 
The final paragraph in
[redacted]'s response states that they would be willing to share the cost
of the repairs. I am fully aware that the cost of the clutch and flywheel
wholesale to the dealership is nothing compared to what they are asking me to
pay. They want me to pay $2,125.25, the [redacted] up on parts is very high. If I
were to agree to this I basically would be paying for something that I am not
responsible for, North Park Subaru at Dominion has done work to the vehicle that
at [redacted]es caused it to malfunction as well. They have fixed items and caused
more issues than I can even begin to explain. I have driven out of there with a
gear that wouldn't even move because it was tightened too much. I have driven out
of the dealership with a transmission that had broken items inside of it and
making horrible noises as they watched me drive away without a concern about my
safety, I don’t have all the repair orders. There should be much more, I was in
and out of Subaru almost weekly at one point with issues that I was truly
scared over. I would not have gone in as much as I did if I wasn’t afraid of
the condition of my vehicle.
 
And to address the very
last issue that I have with Subaru is that after knowing all of this and after
reading all of the things that I was going through the General Manager feels
that none of my complaints on social media are warranted. Things like this
bring an even bigger concern that they can’t even see the bigger picture They
can’t admit that they allowed me to drive a dangerous vehicle and didn’t fix a
thing when I walked in so many [redacted]es. As many [redacted]es that I have been in and out
of there and sent away with a faulty vehicle and, yet they can’t see the
severity of this complaint. It is not about a warranty, it is about a vehicle that
is not in a condition for someone to drive it and can’t be driven and has been
this way for a long [redacted]e. Once again how are they okay with replacing a
transmission within 2 years and now a clutch that has given out within 3 years?
It is wrong to treat consumers this way and I want them to take responsibility for
the vehicle they repaired and gave back to me even more damaged than it was
when I first took it in,
 
Thank you, Ms. [redacted],
for giving me this opportunity to tell my truth and for allowing me to explain
my situation without any conditions. I am just exhausted with this situation
already, I want this to be fixed and to be over with so that I can be able to
go to work in my own car that I make payments on but can’t because it’s always
falling apart,Regards,
[redacted]

Funds have been sent to lender as of Friday 26th by mail and we have verified by tracking number that the check was received at the PO Box information provided by [redacted] in...

Fort Worth, Texas, as of Monday, August 29th. We will be checking status of check going through our Bank daily, and will inform Customer as soon as that happens.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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