The first trip we came out, we attempted to blow out and rinse out the lines the best that we couldThe well needed a filter, but we were not able to get a filter at the time due to the job being at the end of the dayWe tried our best to try to get a shower up to proper pressure so that the customer could have a shower until we came back outWe sent out two plumbers for a total of about hours on the first tripMy plumber charged for only hours as he did not feel right about charging for the full hours since we did not fully solve the problem.We returned to the customer with two plumbersAs every other company, we charge our rate per hour, per plumberWe did not give a quote other than our hourly rateOne plumber said that the "$quote" must have been misunderstood when we said that that would be the price to replace a shower valveWe blew out the lines, installed a filter on the well, and replaced some small parts in the tub/showers, sinks, and toilets to get them functioning properlyMy plumbers got permission from the husband before doing any of thisHusband told us to get it taken care of as he wanted it to be in working order before they had family coming into town the following weekThe wife was not homeWe used our own partsCustomer never stated that they had parts for us to use or else we would have used themMy plumbers left the customers with a bill of $itemized with the labor, parts, and truck feeMost plumbing companies and companies in general itemize their bills only by those three thingsMy plumbers were not given the request to have all parts listed at time of serviceOur policy is to break the bill down by labor, parts, and truck feeNot by each part installedMy plumbers would have given them a list at time of service without hesitationWe did not put any markup on the parts We sent out two plumbers to take care of the problem as it would have taken one guy the same number of labor hours to get the job doneWe sent out two plumbers to be more efficient and timelyWe tried to explain this to the customerAll companies charge their labor rate per hour per personIt is not profitable to, for example, send out plumbers for only $per hourMy plumbers charged us hours of labor total for the job for payrollThey charged the customer only hoursWe verified the time of arrival and departure with our GPS trackingWhen customer called in asking for an "itemized" (meaning with each part used) invoice and with a concern for the bill on Friday night, we told her (the wife) that we would see what we could do with the bill and that we would talk to the plumbers about what they installedWe told her that we would return her call on MondayWe did not get the chance to return the call on Monday as the plumbers we needed to talk to were on scheduled jobs all dayOn Tuesday we talked to the customer again, and again on WednesdayThe owner of our company attempted to make contact with the customer with the parts list and to discuss the invoice, but the customer did not come to the doorOnly the children of the home.We lowered the bill to $
The first trip we came out, we attempted to blow out and rinse out the lines the best that we couldThe well needed a filter, but we were not able to get a filter at the time due to the job being at the end of the dayWe tried our best to try to get a shower up to proper pressure so that the customer could have a shower until we came back outWe sent out two plumbers for a total of about hours on the first tripMy plumber charged for only hours as he did not feel right about charging for the full hours since we did not fully solve the problem.We returned to the customer with two plumbersAs every other company, we charge our rate per hour, per plumberWe did not give a quote other than our hourly rateOne plumber said that the "$quote" must have been misunderstood when we said that that would be the price to replace a shower valveWe blew out the lines, installed a filter on the well, and replaced some small parts in the tub/showers, sinks, and toilets to get them functioning properlyMy plumbers got permission from the husband before doing any of thisHusband told us to get it taken care of as he wanted it to be in working order before they had family coming into town the following weekThe wife was not homeWe used our own partsCustomer never stated that they had parts for us to use or else we would have used themMy plumbers left the customers with a bill of $itemized with the labor, parts, and truck feeMost plumbing companies and companies in general itemize their bills only by those three thingsMy plumbers were not given the request to have all parts listed at time of serviceOur policy is to break the bill down by labor, parts, and truck feeNot by each part installedMy plumbers would have given them a list at time of service without hesitationWe did not put any markup on the parts We sent out two plumbers to take care of the problem as it would have taken one guy the same number of labor hours to get the job doneWe sent out two plumbers to be more efficient and timelyWe tried to explain this to the customerAll companies charge their labor rate per hour per personIt is not profitable to, for example, send out plumbers for only $per hourMy plumbers charged us hours of labor total for the job for payrollThey charged the customer only hoursWe verified the time of arrival and departure with our GPS trackingWhen customer called in asking for an "itemized" (meaning with each part used) invoice and with a concern for the bill on Friday night, we told her (the wife) that we would see what we could do with the bill and that we would talk to the plumbers about what they installedWe told her that we would return her call on MondayWe did not get the chance to return the call on Monday as the plumbers we needed to talk to were on scheduled jobs all dayOn Tuesday we talked to the customer again, and again on WednesdayThe owner of our company attempted to make contact with the customer with the parts list and to discuss the invoice, but the customer did not come to the doorOnly the children of the home.We lowered the bill to $