On the Barrelhead Reviews (%countItem)
On the Barrelhead Rating
Address: 835 Main Ave Ste 205, Durango, Colorado, United States, 81301-5436
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for On the Barrelhead
Add new contacts
They keep sending me spam about being "PRE-APPROVED" I do not trust.
Received 4 spam emails today all with phony dates. Never requested to be contacted, 4 spam emails 4 spam emails. And yet the Revdex.com still gives them a A Rating. WOW!!!! SPAMMERS should not have anything but a big negative rating.
I believe this company is not using ethical advertising practices. They sent me an email with subject line: "Your "pre-approved" loan offer is waiting." Advising I have been Pre "Approved" leading me and likely other to believe they have actually been "approved" therefore enticing Me to enter all of my personal information to obtain an "Approved" loan. To later find out after the process of giving all my personal information that I have only been pre-qualified for a secured loan with a first title on a vehicle, which I don't even have, which does not mean approved.
Hi *** -
Apologies for the confusion with respect to pre-approved and pre-qualified. You raise a good point and I will update that subject line so that others are not confused.
Separately, I'm a bit confused how you ended up with an offer for a title loan on a vehicle - would you be willing to chat about that experience. We don't offer title loans and I am not aware that any of our partners offer title loans, so I would love to learn more to try to figure out what is happening.
thanks,
tim
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Tim, I do not recall the name of business which ended up offering the title loan, they said was pre-qualified for min amount $9k, but they needed to be first title holder on a vehicle. if they sent me an email I deleted it and cleared trash bin, as since I provided my info to your site I have been inedited by a lot of loan offer emails. you can email me at ***
Regards
I am recently retired as a Senior Deputy Attorney General from the Nevada Attorney General's Office Bureau of Consumer Protection. I have recently been receiving spam email advertisements from OnTheBarrelhead LLC advertising for new and refinance loans. I have never been in contact with this company and being a renter, have no need for a home loan or refinance. Using my investigative skills I noticed that the emails from OnTheBarrelhead LLC used rotating email origination addresses which are typically used by scammers to get around spam blocking programs. I also noticed that the two addresses used by this outfit; *** are not the street address for this company. The first address is a private mail drop (UPS) and the other is an executive suite which rents rooms by the day or hour. In my experience, these are red flags for a scam as scammers use these techniques in their scam practices. Email spam advertising is icing on the cake for my suspicions.
The more troubling fact is a that this company is accredited by the Revdex.com since June 22, 2918. The last email address in the spam advertising was *** which is not the same as the *** address on your Revdex.com page. The spam advertisement gives the correct address for OnTheBarrelhead LLC but indicates that the ad is from "Jake H" not Tim C as identified on the Revdex.com site.
Hi -
Apologies that you have received unwanted emails. I will unsubscribe you from all future communications so you will no longer receive messages from us. All of our emails have links to enable you to unsubscribe yourself, though it can take a few days for the request to be processed.
With regards to the address questions, we used to operate from the ***, which, as you know, is a co-working space. We recently relocated to the *** which is a small office inside the Main Mall here in Durango.
Please let me know if you have additional questions or concerns,
tim
I received an email on 1/4/19 from"***" with the opening line - "This email is to verify your new account that you created..." I have not opened any new account with anyone for any loan. This email alarmed me, suggested that someone had stolen my identity and was applying for loans using my info. I called On the Barrelhead in Durango and repeated received a recording that no representatives were available. Last week when I finally did reach the receptionist, I explained my complaint and also wanted to know how Barrelhead had gotten my email address. She indicated that Tim C would return my call. This email made it through my junk filter and with the opening line clearly was fraudulently indicating that I had opened an account. Most advertising emails do not cross the line but this one does because it implied referencing my personal credit/loan activity. C never returned my call. My understanding is that there are regulations/laws governing this industry that prevent this type of gross misleading advertising. If the Revdex.com cannot take any action, let me know and I'll pursue other avenues.
Hi *** - See below for the emails that *** and I traded. We also spoke on the phone a few times. Hopefully this clears things up.cheerstim
---------- Forwarded message ---------From: Tim C ***>Date: Sat, Feb 2, 2019 at 11:49 AMSubject: Re: Source for emailTo: ***>No worries *** Apologies for all of the confusion. On Sat, Feb 2, 2019 at 7:06 AM ***> wrote:Thank you for dealing with my concerns and for following up.Regards,***On Jan 31, 2019, at 1:30 PM, Tim C *** wrote:Hi *** - Apologies, I thought that I had forwarded this to you. Your email address was opted in at the following sites back in 2017.User: ***Site: ***IP Address: ***Time stamp: 10/30/2017 23:26:45 Hopefully this is helpful. Please let me know if you have any other questions.cheersOn Thu, Jan 31, 2019 at 11:27 AM ***> wrote:Tim -I’d appreciate hearing back regarding where your company or your agent originally got my email address.Thank you.***On Jan 15, 2019, at 6:03 PM, Tim C ***> wrote:Hi *** - I will have to chase our partner to try to find out where they got your email and your opt in language. Give me a few days.I'm not overly concerned about that IP address coming from ***. While we don't have any partners in ***, we use lots of contractors from around the world. For example, our designer is based in ***, we have used deliverability specialists from India, and we have front end coding done in *** In this case the server might be located in *** even though it appears to be owned by a guy down in ***. The internet makes it a small, small world!cheersOn Tue, Jan 15, 2019 at 2:20 PM ***> wrote:Thanks. I would like to know where you/your agency got my email address. Thanks. No concerns about the Russian Federation?Regards,***On Jan 15, 2019, at 3:50 PM, Tim C ***> wrote:Hi *** - This is an incredibly comprehensive response. It is enormously helpful. The preview text that is included in that email seems like it is actually leftover from some other offer, particularly the bit about "graduate admissions." I will chase up with our partner who sent that email to see if they had some sort of fat finger mistake. I will also insist that I see and approve the previews in the future to ensure that this does not happen in the future. The "Hi" that they include at the top of the message makes the whole thing look amateur and, frankly, a bit sinister.We use *** as well as *** and ***. From time to time we modify one version of the site, for, say, the holidays. For the most part, they all just redirect to ***.The intermediate steps between when you click the link and when you land on *** are also a relatively common tool used by marketing companies. It allows them to keep track of how many people have clicked on the links. So you click something and then are directed to *** and then finally to *** This allows *** to know how many people clicked on the link in the email in case they are paid per click (though that is not the model that we use). Your advice about cleaning up the crap is useful. While this was a legitimate email, and didn't contain viruses, and directed to a real site, I agree with your assessment that it looks dangerous. I would not have clicked on it. Which means we have work to do. Please let me know if you have further thoughts. Again, I really appreciate the time that you put into your response.cheers,tim On Tue, Jan 15, 2019 at 12:01 PM ***> wrote:Tim -Thank you for your email and for your concern.The “account” text I referred to was in the preview that shows up in my list of incoming emails; attached is a screen shot:<***When I opened the email, I could not find that text anywhere, which seemed weird. This is what I received:<***Seeing that the email was, in fact, originating from ***t” got my attention. Perhaps *** is ripping off *** somehow - Warning Flag!!The blue link “Hi” above the word FRESH, made me even more suspicious. (Separately I will forward the email back to you versus the screenshot above so that you can click on the “Hi” yourself.)Behind the “Hi” is the link : ***It takes you to:It concerned me that this appeared to be going to a “.co” versus a “.com” company. I have no idea was a “.co” is.It felt to me that I had entered into a bogus ***” site at best. If you click on the “Hi”, you’ll notice a variety of other site names pop up before you get to the landing page - “paper visit”, ***”, “***” - all of this sounds like cookies, viruses or tracking of some kind - all sinister.When taken all together, this was very disconcerting and raised a lot of warning flags for me. You sound truly concerned so let me say - if this prospecting email is legit, my advice to you is to pay more attention to the actual email-responding experience and clean up all the crap above that suggests that this is a rip off and a sinister communication laden with viruses.I’d appreciate hearing your reaction to what I’ve raised.Again, thanks for emailing me.***On Jan 15, 2019, at 1:09 PM, Tim C ***> wrote:Hi *** - Apologies for getting back to you so slowly. I was in and out of the office until this week, and I am slowly getting caught up with everything. I was told that you received an email from us stating implying that you had opened an account on ***. You are concerned that you hadn't actually opened account on *** and wanted to make sure that nobody had stolen your identity.I too have a number of concerns about this. *** doesn't have "accounts" so any email that suggests otherwise is misleading. We outsource our email marketing and I personally approve everything that is sent on our behalf. I never approved an email about accounts, so I'm concerned that one of our partners is using unapproved emails. We use an email monitoring service called Lashback to track what is sent on our behalf, and I was unable to find any emails that include the word "account" in the subject line. Would you be willing to forward me the email that you received? That would help me to figure out who is sending these and get them to stop. I take your concerns about identity theft seriously. I have searched all of our databases and can confirm that you do not appear there. Nobody has used your email address in our system. In terms of how you received this email in the first place, I need to see the email itself so that I can chase the correct partner. Again, if you are willing to forward it to me, I will be able to provide you with more information, and hopefully work to get your email removed from their list. Again, apologies for the slow response. I would be happy to chat on the phone with you if that is more convenient. My number is +***Cheers,tim-- Tim C
It's a little early to judge this company, but I received an email from them and inquired about a loan. I did not complete the application though as I want to ensure this will not be a hard pull on my report. I have left multiple messages about this and no one returns my call. I don't know how they can have a business when no one answers their phone, and they don't return calls.
Good morning - as John opens with his (one star) review, it is a "little early to judge this company." Indeed, prior to this review we had responded to his email and on the day of the review he spoke with one of our customer service representatives. We have answered his questions and apologized for the delay in so doing.
A slight delay in returning a phone call hardly merits a one star review.
This company routinely sends over 100 emails a day and I have never contacted these individuals. I put in two requests for them to stop emailing me and they still continue to send them.
Hi *** -
Firstly, I want to apologize that you have received so many unwanted emails from us. It is absolutely not our intention to send multiple emails per day to anyone. I would be as frustrated as you are were the same to happen to me.
Actually we heard similar complaints from a few other individuals around that time and we confirmed that there was an issue regarding certain emails sitting in a delivery queue. Basically the email didn't realize that it had been delivered, and so it kept trying to send itself. The end result was that you saw the same email in your inbox repeatedly.
I have confirmed that your email address was added to our unsubscribe list on 30 April. It can take up to two weeks for that change to work its way through the system, and it sounds like you unfortunately continued to receive emails from us during that time. I hope that you have heard nothing from us recently, and that you will continue to hear nothing from us going forward.
Please feel free to contact me directly on +1 should you wish to discuss any of this.
Again, apologies.
Tim