On the Edge Roofing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I spoke to the customer about the finance company payments There was a code that was entered in wrong The customer came into the office and filled out another form in order to get the lower payment promotion and she also picked up the gas cards Everything is good with the
customer and Pristene *** ***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait  for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I checked with the office and we have copies of the gas vouchers that were sent out to the customer.  I can see about canceling them and resending them when I return from vacation on the 28th.  As far as the financing goes, we have several finance companies that we work with and the...

customer can always pay off their loan early with no prepayment penalties.  They can contact the finance company to arrange the payoff in order to save on the interest.  I think that a special promotion rate of 5.9% interest for the first year was used with this customer.  That would still allow a couple of months to arrange to pay off the loan during that promo period.  I hope this helps.  And again, I will check into reissuing the vouchers upon my return.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Pristine water did correct the paperwork and assured me that the payment woul be the amount I was promised they also had the gas cards for me Regards,[redacted]

I have checked into our customer database and did not find Mr. [redacted] by his name or address.  I have also checked our marketing data lists by name, address, and phone number, that he provided, and he is not on them either.  I’m not sure if the phone number he listed is the cell number...

he is referring to but that number is not showing up in the search.  Regardless I will place him on our do not call list with the information provided.  If he has another phone number I would have to have it to add to the internal DNC.  Thank you for your help. Thanks,[redacted]Pristine Environmental Solutions###-###-####