On The Level Foundation and Roofing

Complaint: [redacted] I am rejecting this response because: I am rejecting this response because: according to the attached documentation that I am providing, it shows proof that we paid for pilings to complete the house Attached are the copies of checks (Nov 5, as down payment for work to be done and then another check Nov20, at the end of completion of the original work)that were cashed by On the Level Foundation totaling $An additional $was also paid by us to On the Level Foundation for an extra pilings used on our front porch in August We also had to pay $to [redacted] Consultants for structural engineering inspectionWe paid a complete total of $13,Furthermore, Ms [redacted] states that their company honors the Warranty terms, yet they claim we didn't pay for the work of our complete home We have shown proof that we had the complete house done with the checks that were cashed and the Certificate of Completion and Acceptance of Foundation RepairHopefully we don't get another excuse about work not covered by the warranty on their part or request more money that we have already paid Thank you, [redacted] (###-###-####) [redacted] *** [redacted] ***

To All Interested Parties Attached you will find the documents to support that the Transfer of Warranty has been transferred to the new owner(s) of the property of concern ( [redacted] ) Our company makes every effort to keep our customers happy, It is unfortunate that this complaint was filed I am not aware of any conflict in working with this homeowner.The realtors did call our office several times demanding information For the Privacy of our customers, we do not release any information other than to the homeowner or without their permission This in fact, caused some hostile feeling on their part I personally worked with Mr [redacted] to get this Warranty processed as quickly as possible, as he was trying to sell his home and not available locally to perform this in person Our company does have policies in place to Transfer a warranty from one owner to another, one being that we must have a Passed Hydro Static tests on file Per my understanding from Mr***, this is what delayed the process in getting me that invoice The house had to have some plumbing repairs done first in order to pass the hydro static test Also in looking through the file, I noticed a telephone message from Mr [redacted] where he apologies for his wife heated emails We understand that selling a house is of importance to the homeowners and we worked with him diligently to provide him a Transfer of Warranty The transfer took effect 1/5/2017; when we received payment for the transfer along with the passed test invoice Please refer to the letter to the new owner Hopefully this will resolve this misunderstanding, Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The issue was resolved but the person who wrote this email was less then truthful about what happen They lost all the paper work and refused to work with us in finding it Even after we provided them with a check that was cashed by thier company I hope you keep what happen to us on file so the next time their poor business practices are reported to you, you will know someone else had to deal with them Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:
I am rejecting this response because: according to the attached documentation that I am providing, it shows proof that we paid for pilings to complete the house. Attached are the copies of checks (Nov 5, as down payment for work to be done and then another check Nov20, at the end of completion of the original work)that were cashed by On the Level Foundation totaling $An additional $was also paid by us to On the Level Foundation for an extra pilings used on our front porch in August 2014. We also had to pay $to *** *** for structural engineering inspectionWe paid a complete total of $13, Furthermore, Ms*** states that their company honors the Warranty terms, yet they claim we didn't pay for the work of our complete home. We have shown proof that we had the complete house done with the checks that were cashed and the Certificate of Completion and Acceptance of Foundation Repair. Hopefully we don't get another excuse about work not covered by the warranty on their part or request more money that we have already paid. Thank you, *** *** (###-###-####) *** *** *** *** *** ***

After reviewing all the attachments, I did not find an address for this customer. In order for us to look at the file and determine what is the issue, we must first locate the customers file. We file our files under the address. Please provide the service address this is
pertaining too Sincerely, *** ***

In regards to our response to the complaint received by your organization on  our customer, [redacted], [redacted]-this is what I have on record.   On 10/10/2012 Mr [redacted] signed and agreed for On The Level Foundation and Roofing to do some work to his foundation (31 Piers) See Signed Contract attached   On this contract, it is written " 15 pilings to complete house if all 46 pilings are installed total $12,650.00  At the time our customer decided to to 31 pilings for $9300.00. These 31 pilings have a lifetime warranty.  The terms and conditions are listed on the back of his contract -Page 2 of attachment   On 8/2/2016, Mr [redacted] called our office requesting an estimator to go back and look at this pillers in front for  porch separation.  At that time, we scheduled our estimator, [redacted] to go out on August 16, 2016.  Mr [redacted] did an inspection for him and discovered that his foundation is in need of additional piers and more work to be done to sustain the porch, but Mr. [redacted] did not have the funding.  We also requested that he have a certified plumber do a Hydro-Static test to see if his plumbing is faulty and leaking underneath that would cause distress to his foundation. Under our Terms and Conditions on the second page of the contract,under THIS WARRANTY WILL VOID AND NULL IF #5.  THE FOUNDATION IS UNDERMINED (I.E. SOIL SLUMPING, ERODING, PLUMBING LEAKS, CREEK BEDS, EXCAVATIONS, ETC). This is why we required him to get a Hydro-static test.   He stated to [redacted]  he would get back with us.  In accordance to our This is the last word our company has heard from him.   In order for his home to be at tolerable levels, he requires more foundation piers at this time AND A Passed Hydrostatic Test.  These findings were discussed with him in August 2016.  It is now March 2017, and we have yet to get a response from him.   Please advise customer our company honors our Warranty terms on our contract, but the work he needs is not covered by his Warranty.   At this time, we will be glad to work with him if it is financing that he needs.  Our company has financing options that we can introduce him too.     Respectfully,   [redacted], Assistant to [redacted]   On The Level Foundation and Roofing ###-###-#### Corpus Christi ###-###-#### Rio Grande Valley ###-###-#### Fax

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] my Address is:[redacted]318 Ashley Drive Pharr Texas 78577phone number  956-624-1614956-624-1614

Complaint: [redacted]
I am rejecting this response because:  The issue was resolved but the person who wrote this email was less then truthful about what happen.  They lost all the paper work and refused to work with us in finding it.  Even after we provided them with a check that was cashed by thier company.  I hope you keep what happen to us on file so the next time their poor business practices are reported to you, you will know someone else had to deal with them.  
Regards,
[redacted]

To All Interested Parties   Attached you will find the documents to support that the Transfer of Warranty has been transferred to the new owner(s) of the property of concern ([redacted]).    Our company makes every effort to keep our customers happy,    It is...

unfortunate that this complaint was filed .  I am not aware of any conflict in working with this homeowner.The realtors did call our office several times demanding information.  For the Privacy of our customers, we do not release any information other than to the homeowner or without their permission.  This in fact, caused some hostile feeling on their part.     I personally worked with Mr. [redacted] to get this Warranty processed as quickly as possible, as he was trying to sell his home and not available  locally to perform this in person.  Our company does have policies in place to Transfer a warranty  from one owner to another, one being that we must have a Passed Hydro Static tests on file.  Per my understanding from Mr. [redacted], this is what delayed the process in getting me that invoice.  The house had to have some plumbing repairs done first in order to pass the hydro static test.   Also in looking through the file, I noticed a telephone message from Mr. [redacted] where he apologies for his wife heated emails.  We understand that selling a house is of importance to the homeowners and we worked with him diligently to provide him a Transfer of Warranty.   The transfer took effect 1/5/2017; when we received payment for the transfer along with the passed test invoice.  Please refer to the letter to the new owner.   Hopefully this will resolve this misunderstanding,           Sincerely,     [redacted]

Complaint: [redacted]
I am rejecting this response because:
I am rejecting this response because: according to the attached documentation that I am providing, it shows proof that we paid for 46 pilings to complete the house.  Attached are the copies of 2 checks (Nov 5, 2012 as down payment for work to be done and then another check   Nov. 20, 2012 at the end of completion of the original work)that were cashed by On the Level Foundation totaling $12618.00. An additional $800 was also paid by us to On the Level Foundation for an extra 2 pilings used  on our front porch in August 2014.  We also had to pay $250 to [redacted] Consultants for structural engineering inspection. We paid a complete total of $13,668.00 Furthermore, Ms. [redacted] states that their company honors the Warranty terms, yet they claim we didn't pay for the work of our complete home.   We have shown proof that we had the complete house done with the checks that were cashed and the Certificate of Completion and Acceptance of Foundation Repair. Hopefully we don't get another excuse about work not covered by the warranty on their part or request more money that we have already paid.  Thank you, [redacted] (###-###-####) [redacted]