I am rejecting this response because:All these damages occurred at the On the Road Truck premises, his service agnates [redacted] *was vary much aware of the incident and to a point worked on my car and the tint guy Nick were responsible for the damages incurred to my vehicle and to top property (radar cabling) bought and paid for was taken out of my carHE even said he was giving back but did not! Recorded on textI even try to contact this [redacted] (owner) to try and see if his insurance would cover the damages but he refuses to talk and left me on hold and had me call numerous times and still kept me on hold (very Rude!) I do not accept these answers and still find that all Damages be Paid for! I have text conversations with the employee and part owner [redacted] *of concrete evidence of their wrong doing!This are all correct to the best of my knowledge and if called to testify I will in penalty of perjurySincere;y, [redacted] [redacted]
I am rejecting this response because: The invoice from [redacted] clearly states that "the customer" [redacted] was notified the noisy was not coming from the differential The invoice also states there was shaving in the bearings and the parts showed "light wear." This is sufficient evidence to show the wear and shavings was not the source of the noise and the differential should not have been rebuilt The original service request was to diagnose the noise in the front On the Road Trucks did not ask me to go to a transmission show to check the transmission until the second visit and after the repair was completed They also told me the previous front hub replacement was the source of the noise [redacted] ***r auto checked and found it was still good On the Road Trucks, [redacted] , called [redacted] and requested they do the warranty replacement even though it was not bad [redacted] did state the noise seemed to come from the transfer case and mentioned the noise was still present I personally checked the transfer case and found signs of a leak and had to realign the driveshaft after OTRT failed to follow the manufacturer's instructions.I have attached a photo showing the transfer case fluid input port with signs of leakage After adding the fluid the noise disappearedThe noise after the repair by On the Road Trucks was also more intense after their work They seem to blame everyone else for their incompetence I also understand one of the techs who worked on my Jeep was fired after the repair of my vehicle [redacted] was hired shortly after because of a [redacted] review I placed Lots of hiding the facts and failing to accept responsibility by OTRT
I am rejecting this response because: The issue has not been identified is it that simpleTiles automotive never stated the amp was the cause and if it was why didn't they state hat in there reportI attached a letter received from the audio store to support my case
MR [redacted] HAS A BALANCE OWED OF $FOR SERVICES/WORK PAID FOR BY ON THE ROAD TRUCKS INCLUDING RENTAL CAR, [redacted] , [redacted] AND [redacted] FULL DETAIL AND COPY OF ALL SERVICES PAID FOR HAVE BEEN PROVIDED TO CUSTOMERLAST INSPECTION BY [redacted] SHOWS THAT TRAIN HORN INSTALL PERFORMED BY ON THE ROAD TRUCKS WAS DONE CORRECTLY VEHICLE HAD ELECTRICAL DIAGNOSTIC PERFORMED AT [redacted] AND AN INSTALL OF AFTERMARKET STEREO/AMPLIFIER/ALARM PERFORMED BY ANOTHER FACILITY WAS FOUND TO BE DONE INCORRECTLY AND IS LIKELY THE SOURCE OF THE ISSUES AT HANDONE OF THE WIRES USED BY THE AFTERMARKET FACILITY WAS TIED INTO A AMP CIRCUIT AND WAS UTILIZING A AMP FUSE WHICH CAN OVERLOAD THE SYSTEM AND CREATE THE ISSUES AT HAND, THIS IS PER [redacted] ALL AFTERMARKET COMPONENTS HAVE BEEN DISCONNECTED TO FURTHER PREVENT ANY ELECTRICAL ISSUES IN THE VEHICLEAS A COURTESY ON THE ROAD TRUCKS HAS GIVEN MR [redacted] THE OPTION OF GIVING US A POST DATED CHECK SO THAT HE CAN TAKE HIS VEHICLE AND CONTINUE TO PURSUE THE ISSUES IN THE VEHICLEON THE ROAD TRUCKS ALSO HAS LENT MR [redacted] A VEHICLE FOR A MONTH THAT HE IS REFUSING TO BRING BACKWE AT ON THE ROAD TRUCKS HAVE DONE ALL OUR DUE DILLIGENCE TO RULE OUT OUR INSTALL AS A SOURCE OF THE PROBLEMS IN THE VEHICLE AND WE HAVE PAID OUT OVER TWO THOUSAND DOLLARS FOR AN ISSUE THAT HAS BEEN FOUND TO NOT HAVE BEEN CREATED HERE AT ON THE ROAD TRUCKS
Customers vehicle came in with continuous growling coming from underneath vehicleVehicle and customer was referred to us by star automotive as they could not futher diagnoseThis vehicle has over 165,miles on it which is past life expectancy for many factory parts on a vehicleWith the amount of noise being created underneath the vehicle a front end differential rebuild was recommended but customer was told there were other issues at hand but without a rebuild of this differential it would not be possible to clear all noise and finish full diagnositcThis is an independent front suspension differential therefore this particular front end needed to be sent to [redacted] to be fixedUpon [redacted] opening up the front end, there was gear wear found but the major source of the problem in the front differential was that metal had gotten in to the front differential bearings leaving no option but an entire rebuild of the differentialCustomer was informed that this front end differential rebuild was a substanial component of the noise and once we had received the differential back and reinstalled in the vehicle the continuous growling at all times had been cleared upWe did find that there was still additional noise coming from the vehicle under acceleration load and the customer was asked when he had ever had his transmission serviced and/or flushed, customer said that he had never done it to his knowledgeMr [redacted] was instructed to immediately take his vehicle to a transmission shop to have a service performed to ensure and rule out the transmission as another contributing factorThe front end differential was responsible for a substantial amount of the noise and needed to be replaced, this vehicle has a multitude of issues, some of which are still currently outstanding
Revdex.com: I would like to reject the offer of Arbitration for complaint ID I have already contacted an attorney and will pursue through this channel Thank You Sincerely, [redacted]
I am rejecting this response because:All these damages occurred at the On the Road Truck premises, his service agnates [redacted] *was vary much aware of the incident and to a point worked on my car and the tint guy Nick were responsible for the damages incurred to my vehicle and to top property (radar cabling) bought and paid for was taken out of my carHE even said he was giving back but did not! Recorded on textI even try to contact this [redacted] (owner) to try and see if his insurance would cover the damages but he refuses to talk and left me on hold and had me call numerous times and still kept me on hold (very Rude!) I do not accept these answers and still find that all Damages be Paid for! I have text conversations with the employee and part owner [redacted] *of concrete evidence of their wrong doing!This are all correct to the best of my knowledge and if called to testify I will in penalty of perjurySincere;y, [redacted] [redacted]
I am rejecting this response because: The invoice from [redacted] clearly states that "the customer" [redacted] was notified the noisy was not coming from the differential The invoice also states there was shaving in the bearings and the parts showed "light wear." This is sufficient evidence to show the wear and shavings was not the source of the noise and the differential should not have been rebuilt The original service request was to diagnose the noise in the front On the Road Trucks did not ask me to go to a transmission show to check the transmission until the second visit and after the repair was completed They also told me the previous front hub replacement was the source of the noise [redacted] ***r auto checked and found it was still good On the Road Trucks, [redacted] , called [redacted] and requested they do the warranty replacement even though it was not bad [redacted] did state the noise seemed to come from the transfer case and mentioned the noise was still present I personally checked the transfer case and found signs of a leak and had to realign the driveshaft after OTRT failed to follow the manufacturer's instructions.I have attached a photo showing the transfer case fluid input port with signs of leakage After adding the fluid the noise disappearedThe noise after the repair by On the Road Trucks was also more intense after their work They seem to blame everyone else for their incompetence I also understand one of the techs who worked on my Jeep was fired after the repair of my vehicle [redacted] was hired shortly after because of a [redacted] review I placed Lots of hiding the facts and failing to accept responsibility by OTRT
I am rejecting this response because: The issue has not been identified is it that simpleTiles automotive never stated the amp was the cause and if it was why didn't they state hat in there reportI attached a letter received from the audio store to support my case
MR [redacted] HAS A BALANCE OWED OF $FOR SERVICES/WORK PAID FOR BY ON THE ROAD TRUCKS INCLUDING RENTAL CAR, [redacted] , [redacted] AND [redacted] FULL DETAIL AND COPY OF ALL SERVICES PAID FOR HAVE BEEN PROVIDED TO CUSTOMERLAST INSPECTION BY [redacted] SHOWS THAT TRAIN HORN INSTALL PERFORMED BY ON THE ROAD TRUCKS WAS DONE CORRECTLY VEHICLE HAD ELECTRICAL DIAGNOSTIC PERFORMED AT [redacted] AND AN INSTALL OF AFTERMARKET STEREO/AMPLIFIER/ALARM PERFORMED BY ANOTHER FACILITY WAS FOUND TO BE DONE INCORRECTLY AND IS LIKELY THE SOURCE OF THE ISSUES AT HANDONE OF THE WIRES USED BY THE AFTERMARKET FACILITY WAS TIED INTO A AMP CIRCUIT AND WAS UTILIZING A AMP FUSE WHICH CAN OVERLOAD THE SYSTEM AND CREATE THE ISSUES AT HAND, THIS IS PER [redacted] ALL AFTERMARKET COMPONENTS HAVE BEEN DISCONNECTED TO FURTHER PREVENT ANY ELECTRICAL ISSUES IN THE VEHICLEAS A COURTESY ON THE ROAD TRUCKS HAS GIVEN MR [redacted] THE OPTION OF GIVING US A POST DATED CHECK SO THAT HE CAN TAKE HIS VEHICLE AND CONTINUE TO PURSUE THE ISSUES IN THE VEHICLEON THE ROAD TRUCKS ALSO HAS LENT MR [redacted] A VEHICLE FOR A MONTH THAT HE IS REFUSING TO BRING BACKWE AT ON THE ROAD TRUCKS HAVE DONE ALL OUR DUE DILLIGENCE TO RULE OUT OUR INSTALL AS A SOURCE OF THE PROBLEMS IN THE VEHICLE AND WE HAVE PAID OUT OVER TWO THOUSAND DOLLARS FOR AN ISSUE THAT HAS BEEN FOUND TO NOT HAVE BEEN CREATED HERE AT ON THE ROAD TRUCKS
Customers vehicle came in with continuous growling coming from underneath vehicleVehicle and customer was referred to us by star automotive as they could not futher diagnoseThis vehicle has over 165,miles on it which is past life expectancy for many factory parts on a vehicleWith the amount of noise being created underneath the vehicle a front end differential rebuild was recommended but customer was told there were other issues at hand but without a rebuild of this differential it would not be possible to clear all noise and finish full diagnositcThis is an independent front suspension differential therefore this particular front end needed to be sent to [redacted] to be fixedUpon [redacted] opening up the front end, there was gear wear found but the major source of the problem in the front differential was that metal had gotten in to the front differential bearings leaving no option but an entire rebuild of the differentialCustomer was informed that this front end differential rebuild was a substanial component of the noise and once we had received the differential back and reinstalled in the vehicle the continuous growling at all times had been cleared upWe did find that there was still additional noise coming from the vehicle under acceleration load and the customer was asked when he had ever had his transmission serviced and/or flushed, customer said that he had never done it to his knowledgeMr [redacted] was instructed to immediately take his vehicle to a transmission shop to have a service performed to ensure and rule out the transmission as another contributing factorThe front end differential was responsible for a substantial amount of the noise and needed to be replaced, this vehicle has a multitude of issues, some of which are still currently outstanding
Revdex.com: I would like to reject the offer of Arbitration for complaint ID I have already contacted an attorney and will pursue through this channel Thank You Sincerely, [redacted]