On the Spot Floors Reviews (%countItem)
On the Spot Floors Rating
Address: 1818 Page Rd, Powhatan, Virginia, United States, 23139-7613
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Carpet was supposed to be cleaned through whole house. Carpet were not soiled heavy to began with just foot traffick dirt. No heavy stains or urine from pets. I was not home when the service was performed. When I came home the carpets were still dirty and did not smell clean. Ask owner to meet me to discuss solution for the disatisfied service that was done but we no luck
I offered to return to Mr. house and evaluate the carpet. I was waiting for him to give me his realtor information. Tell us why here...
I have used this firm to clean carpets several times for rental properties. I have been very pleased with the results each time. The rep has always been very courteous and thorough. The price is reasonable. I would recommend this firm to others.
Mr.: Thank you for your nice comments. We appreciate your business!
After using another company for many, many years....I needed another company and picked this one. They have cleaned a couple of properties for me.....but in the last two(2)......especially the last one......I was highly disappointed. When someone ask me..."is this home or a rental property?"......I immediately know the outcome. I could tell that the job was bad when I noticed very small items that weren't even vacuumed up.....the carpet is/was less than three(3) years old.....but the outcome was not acceptable. So....not only was/were the carpet(s) not cleaned....they
weren't even vacuumed. Unfortunately.....I referred someone else to this company and they had the same experience. She called another company and they did a great job! So......sad to state.....I will not use this company again.
I am sorry to hear that Mr. feels he had a bad experience. We only ask if it is a rental property so that we get information regarding access, key, etc. We would have been more than happy to return and rectify any deficiencies in the work. Unfortunately, Mr. did not give us an opportunity to do that. We stand behind our work and have for the past 26 years! I will refund Mr. his money since he is not willing to give us a chance to rectify the problem.