On the Spot Mechanics

Nothing but a whole lot of PRAISE for this place! They are honest, trustworthy, friendly, great customer service & they went out of their way to get my car to the shop & repaired it same day!

I AM WRITING THIS LETTER IN RESPONSE TO A COMPLAINT THAT WAS SENT IN ABOUT MY BUSINESS ON THE SPOT MECHANIX. I AM [redacted], OWNER, OF ON THE SPOT MECHANIX. MS. [redacted] BROUGHT HER VEHICLE IN TO MY SHOP SO I CAN REPAIR IT. WHEN MS. [redacted] INITIALLY BROUGHT IN HER VEHICLE IT WAS SMOKING EXCESSIVELY. I...

GAVE HER 2 DIFFERENT ESTIMATES. THE FIRST ESTIMATE WAS TO OVERHAUL THE COMPLETE ENGINE. THE SECOND WAS TO REBUILD THE HEADS ONLY. MS. [redacted] CHOSE TO REBUILD THE HEADS ONLY DUE TO LACK OF MONEY. I EMPHASIZED TO MS. [redacted] THAT GOING THAT ROUTE MIGHT OR MIGHT NOT FIX THE ISSUES AT HAND. SHE SAID SHE'D RATHER GO THE CHEAPER ROUTE BEING THAT SHE DIDN'T HAVE THE FUNDS TO REBUILD THE ENGINE. FROM THE BEGINNING SHE DID NOT HAVE ALL OF THE MONEY TO START THE JOB SO I WAITED UNTIL SHE COULD COME IN AND AT LEAST PAY FOR HALF OF THE JOB. THE ORIGINAL ESTIMATE FOR THE HEAD REBUILD WAS ABOUT $1800.00. I WAITED FOR ABOUT 4 WEEKS UNTIL SHE CAME IN TO PAY $800.00 TOWARD THE REPAIR. AT THAT POINT I STARTED TO DO THE BREAK DOWN AND REMOVAL OF THE HEADS. I SENT THE HEADS OFF TO THE MACHINE SHOP. THE COST OF THE HEADS WAS $375.00. I ALSO PURCHASED THE HEAD GASKET SET WHICH WAS $275.00, SPARK PLUGS, ANTIFREEZE, ENGINE OIL, AND THERMOSTAT ABOUT $175.00. WHILE I BROKE DOWN THE VEHICLE I NOTICED THAT ALL OF THE TIMING BELT COMPONENTS NEEDED TO BE REPLACED. AT THIS POINT I CALLED MS. [redacted] TO MAKE HER AWARE THAT THESE COMPONENTS NEEDED REPLACING. AGAIN, SHE STATED THAT SHE DID NOT HAVE THE FUNDS AND NEEDED A PAYMENT PLAN(WHICH WE DO NOT DO). BY THIS TIME WE ARE AT WEEK SIX. I CALL CUSTOMER TO REMIND HER THAT I NEEDED TO KNOW WHEN SHE WAS GOING TO HAVE THE REST OF THE MONEY FOR THE COMPLETION OF THE REPAIR. SHE STATED THAT BY THE END OF THE WEEK SHE SHOULD HAVE ALL THE MONEY INCLUDING THE EXTRA EXPENSE FOR THE TIMING COMPONENT KIT ($400.00). SO I THEN PUT HER VEHICLE ON PRIORITY BEFORE ALL OTHER VEHICLES. AFTER INSTALLING ALL OF THE NEW AND REBUILT PARTS AND PUT EVERYTHING BACK TOGETHER, WE REALIZE THAT THE VEHICLE DOESN'T WANT TO START. WHICH IS WHAT I HAD MENTIONED TO HER FROM THE VERY BEGINNING. I CALL MS. [redacted] TO MAKE HER AWARE OF THE SITUATION AT HAND AND SHE PROCEEDS TO TELL ME THAT SHE HAS NO MORE MONEY TO PUT INTO THE CAR AND THAT SHE IS NOT GOING TO PAY FOR THE REST OF THE WORK DONE TO HER VEHICLE BECAUSE WHEN SHE BROUGHT IN HER VEHICLE IT WAS RUNNING. I EXPLAINED TO HER THAT THIS WAS A POSSIBILITY FROM THE BEGINNING. AGAIN, I HAVE TRIED TO HELP CUSTOMERS BY BEING UNDERSTANDING TO THERE PERSONAL SITUATIONS AND I GET THE BAD END EVERY TIME. MIND YOU, THIS CUSTOMER IS ASKING THAT SHE GETS REIMBURSED FOR THE $800.00 THAT SHE PAID. YET SHE HAD THE VEHICLE PICKED UP AND TAKEN TO HER UNCLES HOUSE WITH ALL OF THE NEW PARTS AND REBUILT HEADS. I SHOULD BE THE ONE THAT IS ASKING FOR THE LABOR TO BE PAID TO ME IN FULL OF $850.00. BUT, BEING THAT SHE IS AT A LOSS, I FIGURED THAT WE SHOULD BOTH TAKE A LOSS. HAD I KNOWN THAT THIS IS THE WAY SHE FELT EVEN AFTER I OFFERED TO FIX THE CAR COMPLETELY AND OFFERED HER A PAYMENT PLAN SINCE WE WERE PRETTY MUCH ALREADY DOING SO! SHE REFUSED. ALSO, I DO EAT LUNCH LIKE EVERY OTHER HUMAN BEING. I DID EXPLAIN TO HER WHEN SHE CALLED ME DURING MY LUNCH THAT I WAS NOT IN MY OFFICE AND THAT I COULD NOT GIVE HER ANY INFO UNTIL I GOT BACK TO THE SHOP IN 45 MINUTES. SO YES THE VEHICLE WAS HERE FOR A LENGTHY TIME BUT ONLY BECAUSE SHE NEEDED TIME TO PAY.
  THANK YOU SO MUCH FOR YOUR TIME AND UNDERSTANDING IN THIS MATTER.
[redacted]
ON THE SPOT MECHANIX