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On The Spot Reviews (17)

Complaint: ***
I am rejecting this response because:*** is not telling the truth he knows that my horn and my account control panel and my steering wheel where all working perfectly fine he didn't secure my steering wheel and when he removed the rack and pinion it caused the steering wheel to spin til it busted the clockspring and because of that when *** reputation the new rack and pinion is when he realized what had happened and he left the horn disconnecredit because at that point the horn would blow non-stop Iit's very upsetting how he can sit there and lie and still say taht I told him I didn't have money for Christmas well that's such a lie due to the fact I don't even celebrate Christmas and thats what makestrel me even more mad and as far as the discount it's all on the receipt and that not labor for both water pump and blow motor please
Regards,
*** ***

This letter will include not only include my response but also a copy of customer invoiceCustomer brought her Ford Expedition in for repairsWe discussed many complaints she had with her ExpeditionOne complaint was a squealing noiseI did a complete checkIt was found that the belt was
dirty and pulleys were also dirtyWas informed by customer that she had been spraying belt quiet spray on belt to quiet noiseI removed pulleys and removed build up from pulleysBelts were ruined and found not to be acceptable back on ExpeditionI replaced V-ribbed beltSecond complaint leaking of fluidsFluid was found to be power steeringI replaced the Power Rack and PinionThird complaint was A/C and Heater would not blow all the timeFound the blower motor to be badI removed and replaced Blower MotorFourth complaint was windshield wiper fluid pump outI replaced with newCustomer said she was tight on money because of Christmas coming up so I gave discount on laborI did not charge for labor on blower motor or washer pumpThe customer was informed that I am not equipped to do frontend alignments and would need to take Expedition to alignment shopIt is also written on invoiceInvoice also shows amount for parts and labordid everything possible to explain to Mrs*** that her horn was not plugged in when she came in and it was not working due to clock spring in behind steering wheel also the cause of clicking in steeringWhich was something I did not work on, customer stated couldn't afford to fix at this timeI also did no wiring issuesI did replace front Headlight but no wiring was doneexplained that all to customer that I could not fix issues that she was not charged for and supply partsI would have tried to work with her until she became argumentativeThe Expedition was checked for any leaks before being picked up there was no leaksNothing was said about radiator till weeks after Expedition was picked upI have video of the A/C Heater controller workingCould find nothing showing any problem with control going way high or way lowFound vents to both be blowing hot when on heat and cold when on A/C

Thanks for a job well done. I was in huntsville this weekend and got my car serviced I was pleased with the work that was done to my car.

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Address: 1412 Scottsdale, Wylie, Texas, United States, 75098

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