I contacted On Time Mall to ask if there were any better filter alternatives to the "dollar store" filters. They advised me that Honeywell makes high efficiency filters that are much bigger than the standard filters but they would still fit in my furnace intake grill. So, I bought those filters and, wow, what a difference. The new filters not only last 6 months, versus the 1 month dime store filters (no more ladder climbing every single month), but my house is noticable less dusty now. I have been using them for three years now. Great product, great advice.
Client placed his order on-line 2-8-He ordered a very odd size filter that must be custom made upon order placementWe have sold this particular size a total of times in years so its not stocked anywhere in the country or at the plantThe item was ordered custom made promptly at the plantProduction time is roughly weeksShipping time is roughly week for a grand total of weeksSometimes things move faster due to production openingsHe has contacted us 2-17-16, 2-22-and 3-2-to ask about his orderEach time he was told it was a custom production item and that it is in the que for production at this timeEach time he was offered the option to cancel his order (which is our policy) allowing him to incur any costs involved in us producing his custom size filtersHe has not paid us yet (even though its a custom size) since our policy is to post the credit card payment when we ship the order and NOT before thatWe expect his filters to hit our loading dock any day nowThey will be released and shipped the same day he pays for themOver 95% or our orders ship within minutes due to our huge stockUnfortunately we can not stock an item that sells once every yearsHe was charged $for flat rate shipping so it will ship out in the most cost effective method we have (which will likely cost us $via UPS due to the physical dimensions of his filters)We have been honest and upfront with him at each of his contacts with us and can not control production time from the manufacturer
I purchased a product from this company that lists "over 95% of items are in stock." Well little did I know that the item I was purchasing was not included in this numberNo where on the site did it list which items were not in stock! Also the item I ordered was even listed in a drop down menu which would lead one to believe it is a more commonly ordered item Apparently I was wrong and it was getting processed like a "Custom Sized" order and that as stated on the site would take 2-weeks to shipNow here we are at the end of weeks since the order was placed and the item has still not been shipped I have asked customer service many many times about what is going on with this and either get very generic answers or basically told it is my fault and that I should account for the delay with my next order if I so choose to purchase again from them in the future In addition to those answers I was repeatedly asked if I would like to just cancel my order since I guess they d
The order was received by us and shipped to the client on 3-4-Oddly the same day he filed his complaintIt was shipped under UPS tracking number [redacted] and is scheduled for delivery on 3-10-Thats roughly weeks which matches the time frame he was provided times
AirQualityParts [redacted] overprices their air filters by twice over what a majority of the competing manufactures offer for just "one filter" They also require return postage on returns vs sending a return label I will never deal with this company again!
Client placed his order on-line 2-8-He ordered a very odd size filter that must be custom made upon order placementWe have sold this particular size a total of times in years so its not stocked anywhere in the country or at the plantThe item was ordered custom made promptly at the plantProduction time is roughly weeksShipping time is roughly week for a grand total of weeksSometimes things move faster due to production openingsHe has contacted us 2-17-16, 2-22-and 3-2-to ask about his orderEach time he was told it was a custom production item and that it is in the que for production at this timeEach time he was offered the option to cancel his order (which is our policy) allowing him to incur any costs involved in us producing his custom size filtersHe has not paid us yet (even though its a custom size) since our policy is to post the credit card payment when we ship the order and NOT before thatWe expect his filters to hit our loading dock any day nowThey will be released and shipped the same day he pays for themOver 95% or our orders ship within minutes due to our huge stockUnfortunately we can not stock an item that sells once every yearsHe was charged $for flat rate shipping so it will ship out in the most cost effective method we have (which will likely cost us $via UPS due to the physical dimensions of his filters)We have been honest and upfront with him at each of his contacts with us and can not control production time from the manufacturer
I purchased a product from this company that lists "over 95% of items are in stock." Well little did I know that the item I was purchasing was not included in this numberNo where on the site did it list which items were not in stock! Also the item I ordered was even listed in a drop down menu which would lead one to believe it is a more commonly ordered item Apparently I was wrong and it was getting processed like a "Custom Sized" order and that as stated on the site would take 2-weeks to shipNow here we are at the end of weeks since the order was placed and the item has still not been shipped I have asked customer service many many times about what is going on with this and either get very generic answers or basically told it is my fault and that I should account for the delay with my next order if I so choose to purchase again from them in the future In addition to those answers I was repeatedly asked if I would like to just cancel my order since I guess they d
The order was received by us and shipped to the client on 3-4-Oddly the same day he filed his complaintIt was shipped under UPS tracking number [redacted] and is scheduled for delivery on 3-10-Thats roughly weeks which matches the time frame he was provided times
AirQualityParts [redacted] overprices their air filters by twice over what a majority of the competing manufactures offer for just "one filter" They also require return postage on returns vs sending a return label I will never deal with this company again!