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Once Again Children's Boutique

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Once Again Children's Boutique Reviews (4)

Jeffrey P DO NOT RENT FROM THIS BUSINESS IF YOU DONT WANT TO TAKE A RISKRisk on a vacation makes it stressful and the consequential work is not something for which you signed upThere is an inherent problem with renting from this business that is evident from the poor reviews read hereAnyone who rents is playing rouletteIf you happen to have the RV when a problem occurs you are responsibleSuch is a crazy business plan because why should you be responsible for wear and tear .........YOU WILL BE ! I think we all know that if a business puts you first you know they are confident in their productA true Star business will do enough quality control where major issues should be caught before an RV is put back on the roadThe turnaround time is too quick with Renatas business and we had to pay the price with constant problems on our day tripWE SENT HER PICS AND VIDEO OF EACH PROBLEM AS PROOF AS EACH HAPPENED 1–For nights we had to sleep with a jewel bag taped around the ceiling vent catching a constant drip of water that filled and became too heavy eventually falling onto us and the beddingWe had to dry out EVERY dayWe had to retape everydayWe had to sleep on either side of the vent which gave even less sleeping spaceThe water was dirtyREASON: the ceiling was “ripped”THAT SHOULD HAVE BEEN FOUND BEFORE WE LEFT Who was responsible ? Renata would not take full responsibilityWe were questioned and made to feel it was our unluck of the draw or that maybe we did it2-Water came into through the floor wall cracks( btw- every wall corner was cracked) and flowed from the back room along the walkway to the side door pooling by the door to go outWe had to leave towels on the floorsREASON: the water pressure we were using at the campgrounds was not compatibleWho was responsible ? I guess we were for some reasonBut shouldn’t an RV be compatible with any campgroundOld ones are not3- Ants came in through holes and cracksI was sleeping looking at a stream of antsREASON : not their problemBut if the vehicle was well taken care of, holes and cracks would be repaired , and face it, it’s just simply too old and should not be put out their for the consumer to have a bad vacation that for them may be their once in a lifetimeDO NOT RISK YOUR FAMILY VACATION ! 4- The RV was simply filthyBut I wasn’t going to complain because we had to leaveBut I was fearing the “dirty” was a sign of lack of attention to detail or the RV not being taken care of AND UNFORTUNATELY those were correct RED FLAGSBut what do you do when you only have a few days and it starts when you get the RV and you can’t turn backREASON : Ranata leaves the cleaning to the people before youReally? Do you really think people will clean well enough for you? NOT A GOOD BUSINESS PLAN TO ENLIST YOUR CLIENTS TO WORK FOR YOU! Ranata was very helpful in the beginning but when receiving her money and her business was challenged she became defensive and would not take full responsibilityI said a refund would be the smarter business plan than having to deal with bad reviewsSHE WAS WILLING TO TAKE BAD REVIEWS - bad business planAnd obviously similarly bad reviews to our review g MEANS THERE IS AN INHERENT PROBLEM HERE AND THE RISK OF RENTING IS SIMPLY NOT WORTH IT FOR ALL WHO ARE CONSIDERING RENTING FROM RANATA***

*** *** came into my store with boxes, they were not large because I still have them and one is a paper mill boxI told her that I do not do consignment, I buy the item We never did discuss me calling her first and I
didn't say anything about a receipt I have signs on the front of my counter saying that I do not itemize as well as giving reasons as to why a person would get less money One of the reasons for getting less money is having been in previous yard/garage sales and Mrs*** items had two different kinds of stickers on them, I gave the amount that was on the stickers Most stores like mine will not even look at items that have stickers but I decided to overlook it I felt very bad for her daughter because she should not have been put in this situation and she looked very shaken She said several times that she did not remember what the items were and when I asked Mrs*** to describe the items she couldn't either I told her if she gave me a list describing the items with size, color, and brand I would be glad to get them together The day Mrs*** brought the items in I gave back tops and she left them behind When we were trying to find the scarves and games she said she didn't care about them, and when I asked her what amount would make her happy she wouldn't even discuss it I have always worked with people when they wanted moreshe didn't even want to talk so I tried to get her to describe the items but she was picking items that I knew were not hers because they had been here for weeks On August 1*, Mr*** came in and asked if we could work something out He said he wasn't here to cause me any trouble, but he wanted to see what could be done I told him if they would come up with a list I have a good memory and could probably find most of their items because there were not that many I had already given her the largest box back overflowing with items, I also gave him two more items when he came in that evening Mr*** was not very nice, telling me that his wife had given me until the 23rd of August to get them together I told him I did not feel that would be able to work things out because her list was not true and I did not have most of the items nor did I ever have them I really do not feel I can make this woman happy because she does not want to accept the fact that this is the way I run my business and she can't change me/it I have been doing this for years and I have to keep things simple for me and my clients, so I can keep the prices down for the customers that are buying items
Thank You
*** *** ***

Jeffrey P
DO NOT RENT FROM THIS BUSINESS IF YOU DONT WANT TO TAKE A RISKRisk on a vacation makes it stressful and the consequential work is not something for which you signed upThere is an inherent problem with renting from this business that is evident from the poor reviews read hereAnyone who rents is playing rouletteIf you happen to have the RV when a problem occurs you are responsibleSuch is a crazy business plan because why should you be responsible for wear and tear .........YOU WILL BE !
I think we all know that if a business puts you first you know they are confident in their productA true Star business will do enough quality control where major issues should be caught before an RV is put back on the roadThe turnaround time is too quick with Renatas business and we had to pay the price with constant problems on our day tripWE SENT HER PICS AND VIDEO OF EACH PROBLEM AS PROOF AS EACH HAPPENED
1–For nights we had to sleep with a jewel bag taped around the ceiling vent catching a constant drip of water that filled and became too heavy eventually falling onto us and the beddingWe had to dry out EVERY dayWe had to retape everydayWe had to sleep on either side of the vent which gave even less sleeping spaceThe water was dirtyREASON: the ceiling was “ripped”THAT SHOULD HAVE BEEN FOUND BEFORE WE LEFT Who was responsible ? Renata would not take full responsibilityWe were questioned and made to feel it was our unluck of the draw or that maybe we did it2-Water came into through the floor wall cracks( btw- every wall corner was cracked) and flowed from the back room along the walkway to the side door pooling by the door to go outWe had to leave towels on the floorsREASON: the water pressure we were using at the campgrounds was not compatibleWho was responsible ? I guess we were for some reasonBut shouldn’t an RV be compatible with any campgroundOld ones are not3- Ants came in through holes and cracksI was sleeping looking at a stream of antsREASON : not their problemBut if the vehicle was well taken care of, holes and cracks would be repaired , and face it, it’s just simply too old and should not be put out their for the consumer to have a bad vacation that for them may be their once in a lifetimeDO NOT RISK YOUR FAMILY VACATION !
4- The RV was simply filthyBut I wasn’t going to complain because we had to leaveBut I was fearing the “dirty” was a sign of lack of attention to detail or the RV not being taken care of AND UNFORTUNATELY those were correct RED FLAGSBut what do you do when you only have a few days and it starts when you get the RV and you can’t turn backREASON : Ranata leaves the cleaning to the people before youReally? Do you really think people will clean well enough for you?
NOT A GOOD BUSINESS PLAN TO ENLIST YOUR CLIENTS TO WORK FOR YOU!
Ranata was very helpful in the beginning but when receiving her money and her business was challenged she became defensive and would not take full responsibilityI said a refund would be the smarter business plan than having to deal with bad reviewsSHE WAS WILLING TO TAKE BAD REVIEWS - bad business planAnd obviously similarly bad reviews to our review g MEANS THERE IS AN INHERENT PROBLEM HERE AND THE RISK OF RENTING IS SIMPLY NOT WORTH IT FOR ALL WHO ARE CONSIDERING RENTING FROM RANATA***

*** *** *** ***
*** * ** ***
Dear *** *** :
This message is in regard to your complaint submitted on 8/5/201* 12:00:AM against Once Again Children's Boutique. Your complaint was assigned ID ***
I understand that you would like to update your original rebuttal statement (shown below)
Please provide your updated rebuttal statement. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The owner of this business told me to call her at the end of the day, Tuesday, July 29, 201* or the following morning This is the day I brought in three boxes full of our property I asked her for a receipt but stated she doesn't provide a receipt and gave me a business card She has stolen our property and actually threatened me harm while my daughter was present My daughter was in fact shaken with her mean words and anger and said she wanted to say something to the woman but was in fear that she may harm me or her My daughter was also offended by hearing the owner scream that the items she enjoyed and had pride in wearing was garbage and trash MY daughter was present to help collect our property and the owner's screaming and emotional state and threat to harm me was very upsetting to my daughter There should not have been a "situation" of any kind if the owner did not disperse and remove items to sell without my permission or acceptance of an offer If I would have know that the owner was such an unkind and extremely angry individual I would have never subjected my daughter to her
There were very few tags (which is really irrelevant) that I were on my property I dropped off and her justification is extremely dishonest I didn't care for her low offer and didn't want it as I would rather take it to my place of choice whether it be Once Upon A Child or our parish sale The fact that we decided to have a last minute garage sale has no relevance on what she has doneThe fact that she is treating this as I donated my property to her or gave it to her with whatever amount she felt like paying is unacceptable Ms*** said that she didn't have clue where all of out items went She was screaming look around It was evident that her store is chaotic and unorganized but this was not my problem or relevant either If I wanted to give our items away I would have delivered them to Good Will or other place of choice I did not donate nor did I give her permission to do what she wanted with my items I actually wanted to wait in her store on July 29th but she said that she was too busy and backed up It is clear now why she did this
There is no sign stating that by leaving your items with her to go thru that she takes ownership of your property at this point and is entitled to give the owner whatever she determines There is no sign stating the she will remove your property from her store without your permission for someone to begin tagging She has no sign stating that by leaving your property with her, she takes ownership and can begin to profit from your things Rather, she stated to me that she is not a consignment shop but operates in a similar way as Once Upon A Child but gives more money to the seller than they can receive there Therefore, a consumer, like myself, would assume that it is up to the consumer if they want to sell the items or not A consumer, like myself, that has sold to Once Upon A Child, would assume that the business would keep the consumer's items together and provide an offer and would not begin to sell or tag until the consumer makes a decision She was not authorized to remove the items from her store or begin tagging and selling No money had exchanged hands and no offer excepted by me.
If she is going to remove consumer items from her store without an offer being presented and accepted by the consumer and all of the consumer's items kept together, she should tell consumers/sellers this is how she operates rather than stating she is similar to an upfront, honest and professional establishment like Once Upon A Child She should put a notice out and in writing that by leaving your items in her shop, your property belongs to her at that point to sell and pay out whatever she chooses She should inform the consumer once leaving her/his property in her store that she is authorized to begin selling your property before any money has exchanged hands
This is the most unethical and dishonest business I have ever encountered She claimed that she had no idea where my property even was and probably was out being tagged when I went it to get my property on August She had some of our items on hangers behind her counter as she was yelling I was lucky that she would give me anything for our garbage She evidently believes that stealing is legal and I had entrusted that she did things on the up as she compared herself to Once Upon A Child She gave my husband two items back and we received only a small portion back prior to this on August She told my husband this past Monday, August 25th, that she had a few of our items and $for us from items "she had sold." Still she did not understand that she is selling our property after I told her on August 1, I wanted all our property back Again she stated that day that she did not even have a clue what was ours or what she done with it
I have been in contact with Once Upon A Child as I have done business with them in the past and the amount that I have requested is more than reasonable for the items that I left for her to review for me, the consumer It was for me to decide whether or not I wished to sell to her Good and ethical business practice is what a consumer would expect and whether or Once Again Children's Boutique itemizes a consumers' things or not is not then entitlement or permission for this business to separate items and begin to sell She used the excuse of "look around" at the chaos as reason to justify dispersing our things It seems reasonable that a business owner would not have chaos if a consumer's items were kept together and not removed from the store or separated prior to a consumer making a decision
I walked into Once Again Children's Boutique on Tuesday, July 29th, and a month later she has been selling our items and the majority of the things I left her were never returned I did not want to spend the time at small claims court but it seems that since *** *** *** sold some of our items against my request nearly a month ago leaves us with no choice She had stated very clearly and loudly on July 29th that she had no idea where our items were or what was ours and yet she told my husband on Monday, August 25, that she had $for some of our items she took the liberty to sell Our only solution seems to be small claims court since she which would then more than likely cost her a good deal more money then the monetary value of our property as I will request that she pay the fee to file since we have the expense because of her unethical means of conducting business
My daughter would then testify to the things that the owner was yelling and the large number of items that we do not have returned My husband knows what we brought to her business and was told by Ms*** that she had sold some of our property I will also have direct information from Once Upon A Child to indicate the value of the property of ours that Ms*** has assumed ownership
Regards,
*** ***

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