Once Upon A Bash

Initial Business Response /* (1000, 8, 2015/07/10) */
The client received a helpful information packet upon booking that stated that cutlery was not included with the party package as Once Upon A Bash was not contracted to provide any food items for her eventThe client was not pleased with the
dress up selection, which included a wide variety of items as it was for a fashion showHer hostess immediately replaced the items with regular tutus upon her request, which happened prior to her contracted event start timeThe stage is a carpeted stage and the client was well aware of that when bookingMany of the allegations have been falsified as the bathroom was fully stocked with tissue the morning of her event, and additional tissue was located in a see-through drawer for the convenience of clientsThe client's husband was very complimentary of the services received and paid the remaining balance AFTER receiving all of the services and signed the invoiceThe client called the owner the next morning and received a call back within hours to discussIt was offered a partial refund to ensure customer satisfaction, which was declined and then told to the owner that she had already disputed the FULL charges of the event, which included customized t-shirts, event space rental, and a minute hosted birthday party with decorationsThe children were happy with the activities during the party and the guest of honor did not display any displeasure during the birthday partyThe client and her guests stayed an additional minutes past the event end time and was not charged for this time
During the phone conversation with the owner the client proudly stated that she was an attorneyWe have no choice but to believe that this is a deliberate theft of service as every attempt was made prior to the Revdex.com complaint to resolve this conflictA partial refund was already granted through her credit card company as an agreed settlement of disputeIn conclusion, there will not be any additional refunds or service credits for this dispute

see attached