Once Upon a FairyTale CT

Complaint: [redacted] I am rejecting this response because:There is a great of explanation by the vendor but no evidence of these supposed actions This vendor was well aware from the beginning of my pregnancy as I clearly mentioned my desire to utilize her services for another event I have planned for June 18, (MY BABY SHOWER) which I expressed interest to the vendor for photo booth services and a candy buffet I wholeheartedly believe this vendor still has a clear issue with accepting responsibility for the non-service and attempt to retain a deposit the vendor was not entitled to retain with the number of presented issues The vendor clearly recalls what is convenient to this vendor for lovely illustration purposes Yes, after May 18, 2016, I was highly agitated with this vendor and expressed my dismay by email, so did my husband, because of the demonstrated distress over MsH***'s inability to communicate and her inability to work through the matter because my husband and I were convinced she did not have the custom costumes or items referenced.Furthermore, as ***in referenced, the illustrated actions of the vendor do not clearly explain the need for this vendor to have cancelled the ENTIRE contract or not work with customer to provide any other services that would have worked for my event The vendor just chose not to execute any service to me, as the customer, which is highly inappropriate and negligent.At this time, I would advise the Revdex.com to request evidence from the vendor on the following:1) Proof/evidence of ANY final purchase (by Once Upon a Fairy Tale CT LLC) on the custom costume characters ( [redacted] ***) - not generic CAT and MOUSE outfits;2) Proof/evidence of ANY final purchase on the customized candy labels and paraphenella for an Art Cartoon Party;3) Proof/evidence of my wish, as the customer, to cancel the entire contract; and4) Proof/evidence of the alleged communication prior to May 16, with myself by email as alleged by the vendor.What I'm sure you will find by the vendor, which has been demonstrated in the responses, is a lack of anything that demonstrates the vendor's ability to prove any of the above mentioned as I had been requesting these items, with the exception of the cancelled contract As I mentioned, at no time did I make any request to cancel the contract since this was decided upon by the vendor with no evidence that the vendor would follow through on the services proposed or the requested product When I hired this entertainment company last year, the vendor was happy to send photographs of all the product details and other actions to offer me satisfaction with the services rendered I didn't expect anything less than to obtain evidence (like in our prior contact) to ***in feel assured that no issues were present To my dismay, from the lack or inability to show me any evidence, I was accurate that the vendor was being deceptive and attempting to collect more funds with no intention of following through with the faulty contract with ***in these fictitious issues of 'copyright' when there is no infringement on a service contract ***in, this vendor should be penalized for poor business practices with me and be given a penalized action for the undue hardship and distress this has caused my family and I If you require evidence of my admission and discharge from Greenwich Hospital I am happy to provide that, as needed to demonstrate the DISTRESS felt from this matter Sincerely, [redacted]

From* *** *** Sent: Tuesday, May 24, 4:PMTo: [email protected]: Response to Complaint Filed ***inst my businessHello there,I received a letter in the mail regarding a complaint filed ***inst my business Once Upon a Fairytale CTThe ID number
is: ***The complaint is completely falseThe consumer gave us a non-refundable deposit to hold the character, time and dateThese components are held up until one week prior when the final balance is dueIf the client fails to make payment we release the talent, cancel services and the deposit is unreturned, because its non-refundable*** *** was sent a *** invoice on May 10th, days prior to the balance being due on May 13thWe did not receive payment on May 13thWe attempt to contact herWe extended the deadline on the invoice and sent remindersWhen we received no response we cancelled the invoice on May 15th.We did not hear from the client until May 17thShe claimed she was having trouble with *** and her emailWe were able to secure talent and contact *** ***She insisted we resend the invoice via *** despite having previous issuesWe didThe invoice sent notified her the invoice would expire the next dayOn the 18th she still hadn’t paid the invoiceWe called her at 9am and informed her she had until 10:30am to pay the invoice or services would be cancelledAt 10:the invoice had not been paid so we cancelled itWe did not hear from the client until 12pmWe informed her we could no longer afford to do business with her do to her inability to payI will summit all the evidence we summited thru *** when the consumer attempted to retain her refund thru themHowever *** already ruled in our favor on this matter. Michaela H***Once Upon a Fairytale CT***
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As we have previously stated we had no information that the Client was pregnant until a review the Client made on *** We sympathize that the Client has had complications however we had no idea of her conditionAnd at this point would like to move that the pregnancy is a non-issueThis is about the Client not paying her bill despite numerous reminders and numerous attempts made on our part.The Client was informed multiple times that the contract stated the character as Cat & Mouse because we have to use generic names for licensed charactersShe acknowledged she understood the wording and at no time stated she wanted proof of the costumes purchased, this is a new requestI will happily insert the screen caps from the items purchased.The Client never requested pictures of the costumes or supplies this yearNor last yearThe only photos she received last year were of the cake stands we offered to provide for her partyShe did not request anything this year. We acknowledge the Client did not ask for services to be cancelled, however as stated before the Client never paid their bill for the final balance despite the previously stated attempts on our partOur policy clearly states deposits are non-refundableIf the Client fails to make payment on their final balance the services are terminated and the deposit is forfeitedIf a Client chooses to rebook there is a rebooking fee. The Client continues to stay away from the actual facts of the situationShe did not pay her bill, plain and simpleThus services were cancelledThe Client continues to insert non-factual information such as her pregnancy and the birthday child's unhappiness***in had the client paid her bill none of those things would be issuesThe real issue in money, not emotionsOtherwise the Client wouldn't have requested us not to contact them. The Client and I will clearly not resolve this issue at hand. We had the costumes, the supplies, the talent and the spot available, the client just chose not to pay the balance. The Client believes the sole responsibility of this matter is on us the businessWe believe that the Client created the situation when she continuously refused to pay her billThe Client has made it clear that unless they get the answer or outcome THEY desire that this problem will not be resolved. We as the company wish to not have the continuous back and fourth

Complaint: ***
I am rejecting this response because:Unfortunately, MsH*** is being very untruthful with your organization and *** As of today, *** ruled in my favor and returned the funds to my account (please see the attached notice received today) MsH*** has failed to disclose that at no time I was uncooperative or non-communicative, in fact, I was the person who initiated majority of our contact because she failed to confirm (or offer any proof) that the custom costume (Tom and Jerry) characters were ascertained, and also, that the contract was also for products not provided (piece candy buffet) - which she clearly chose to also cancel when she cancelled the entire contract.The contract was also problematic because it highlighted two factors: 1) the services rendered were for a one hour (two-performer) character appearance with, *** *** *** (*** *** characters), and not what was continuously highlighted on the contract provided (Cat and Mouse) She poorly explained that she did this for supposed "copyright purposes" but there was no infringement or need for such depiction when it was to 'accurately' describe the service/entertainment she was expected to provide Therefore, as the customer, on May 16, 2016, I asked to view/obtain a photograph of the custom costumes and for her to correct the contract appropriately before rendering any further payment MsH*** had already proven to be unreliable and wanted me to render payment without evidence that she could actually provide the correct service "for Tom and Jerry cartoon characters" and not generic "cat and mouse costume characters." Upon doing so, MsH*** immediately cancelled the contract with me and said that she could not offer any services, which included the products (piece candy buffet) On the contract (not signed) it also indicates that in order for a forfeited deposit to occur, the customer must cancel the contract or service At no time did I cancel this service/contract, I merely asked her for evidence that she could provide the services requested In doing so, MsH*** took it upon herself to cancel the contract and not render service.This all stems from MsH***'s gross negligence from an attempted "bait and switch" action gone horribly wrong, and attempting to retain a deposit that she was not entitled to legally retain As I mentioned, because of the described circumstances, *** has rendered me a refund as of May 25, and has ordered MsH*** to render payment back to the customer On May 21, 2016, My six year old child was completely devastated over this situation caused by MsH***, and to complicate matters worse, I was also admitted to the hospital for medical complications from May 19, to May 21, from the created undue stress of this situation as I am eight (8) months pregnant MsH*** was fully aware of my pregnancy, but continued to interact with me in this very gross, rude and unethical manner I want to ensure that I ascertain a sincere apology from MsH***, but also, for her to recognize that as a customer service/business, you do not treat or engage your customers in such an unprofessional, disgusting and unethical manner with an expectation of rightness when she as the vendor did absolutely nothing to remedy the situation
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:There is a great of explanation by the vendor but no evidence of these supposed actions.  This vendor was well aware from the beginning of my pregnancy as I clearly mentioned my desire to utilize her services for another event I have planned for June 18, 2016 (MY BABY SHOWER) which I expressed interest to the vendor for photo booth services and a candy buffet.  I wholeheartedly believe this vendor still has a clear issue with accepting responsibility for the non-service and attempt to retain a deposit the vendor was not entitled to retain with the number of presented issues.  The vendor clearly recalls what is convenient to this vendor for lovely illustration purposes.  Yes, after May 18, 2016, I was highly agitated with this vendor and expressed my dismay by email, so did my husband, because of the demonstrated distress over Ms. H[redacted]'s inability to communicate and her inability to work through the matter because my husband and I were convinced she did not have the custom costumes or items referenced.Furthermore, as [redacted]in referenced, the illustrated actions of the vendor do not clearly explain the need for this vendor to have cancelled the ENTIRE contract or not work with customer to provide any other services that would have worked for my event.  The vendor just chose not to execute any service to me, as the customer, which is highly inappropriate and negligent.At this time, I would advise the Revdex.com to request evidence from the vendor on the following:1) Proof/evidence of ANY final purchase (by Once Upon a Fairy Tale CT LLC) on the custom costume characters ([redacted]) - not generic CAT and MOUSE outfits;2) Proof/evidence of ANY final purchase on the customized candy labels and paraphenella for an Art Cartoon Party;3) Proof/evidence of my wish, as the customer, to cancel the entire contract; and4) Proof/evidence of the alleged communication prior to May 16, 2016 with myself by email as alleged by the vendor.What I'm sure you will find by the vendor, which has been demonstrated in the responses, is a lack of anything that demonstrates the vendor's ability to prove any of the above mentioned as I had been requesting these items, with the exception of the cancelled contract.  As I mentioned, at no time did I make any request to cancel the contract since this was decided upon by the vendor with no evidence that the vendor would follow through on the services proposed or the requested product.  When I hired this entertainment company last year, the vendor was happy to send photographs of all the product details and other actions to offer me satisfaction with the services rendered.  I didn't expect anything less than to obtain evidence (like in our prior contact) to [redacted]in feel assured that no issues were present.  To my dismay, from the lack or inability to show me any evidence, I was accurate that the vendor was being deceptive and attempting to collect more funds with no intention of following through with the faulty contract with [redacted]in these fictitious issues of 'copyright' when there is no infringement on a service contract.  [redacted]in, this vendor should be penalized for poor business practices with me and be given a penalized action for the undue hardship and distress this has caused my family and I.  If you require evidence of my admission and discharge from Greenwich Hospital I am happy to provide that, as needed to demonstrate the DISTRESS felt from this matter.  
Sincerely,
[redacted]