Oncruises.com

Review: Your Company advertised 'A family friendly New Years Eve cruise and there's no denying that it will be a feat to stay away from the crowds'- their words not mine.In fact the even was an absolute fiasco.Nearly an hour late boarding in sub zero temperatures (great start for children) We then reached our very cramped table but were determined to make the best of our evening as we had paid a lot of money to come to [redacted] specifically to enjoy the New Year celebrations with my family.It soon became evident that things were not running smoothly, as the people who had not paid for VIP tickets and had no seating arrangements grabbed chairs from the upper deck and swarmed down to our deck. They (approx 40 or more people) then congregated and decided to take over the dance floor area. Not one square foot was left uncovered.We then spoke to your representative on board who informed us that this was not acceptable and under no circumstances was the boat leaving as it presented a fire hazard. She said that security had been called to sort this out.We then went to get a drink but the remaining non VIP passengers were taking up all the space around the bar to keep warm and blocking exits.Security then arrived and to our dismay did not ask the passengers to move back upstairs but got them to move orderly round the dance floor. This only succeeded in blocking us in our seated areas and we were unable to leave our seats. The dance floor was now visible but only a six foot square was available. This caused utter chaos.We and others then voiced our complaints as we had not paid to sit with children in cramped and still unsafe (referring to your reps words) conditions on our special night. The fact that so many were on the deck and making movement to food, bar, toilets and exits extremely hazardous. The security guards were very apologetic and agreed that this should not be happening but they were under orders to get the boat moving.It was then at this point a member of staff announced over the microphone that they were sorry about the conditions and if anyone wanted to leave please do so now.Because of all we have explained to you and the fact that the children were now in tears, owing to the cramped and overcrowded situation we felt we had no alternative but to take up this invitation to leave. With great difficulty we managed to get to the door but the ramp had been removed and we all had to jump off. I am [redacted] foot and [redacted] years old and was very frightened. The security guard said jump onto this pile of rope. Unfortunately as I jumped, the boat swayed and I missed the rope and fell awkwardly and damaged my knee ligaments. This necessitated me requiring assistance at the airport in [redacted]'s [redacted] and again in [redacted]. In summary we feel you had a duty of care to look after all passengers, which you clearly failed to do. You also failed to deliver on your promise of a family orientated fun experience.This we consider to be a clear case of breach of contract. Under these circumstances we ask for a full refund of all monies paid, owing to the fact that our whole reason for our holiday (7 people) was completely ruined.Desired Settlement: They have promised and I have it in writing, a 45% refund but since this date nothing had been received. I have sent dozens of e-mails and they are not responding to any. I have no other way of contacting them please help me.

Consumer

Response:

At this time, I have not been contacted by wesell.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: On September [redacted], my friends and I went on a night cruise in NYC through oncruises.com I bought tickets through a salesman named, [redacted]. I came to him sometime in August and paid him $3,750 in cash for 50 tickets that included an open bar, full hot buffet, live DJ, and 3 hours on the water. What we wound up getting was not what we paid for. There was absolutely no music, the food was actually sour and not kept at proper temperature, and we only spent about an hour and 40 minutes on the water. We were supposed to dock at 12am and de-board by 12:30am. What actually happened, we docked at 11:30 and they were pretty much yelling at us to get off by 11:45pm. This event was a reunion for my friends and I. We haven't seen each other in a long time and this trip was a get together planned that hopefully we would never forget. What we actually got was a disaster of a night. I personally felt terrible because I was the one that put the night together and I felt like I had failed. I spoke to one of the bosses or managers there on the boat and his name was [redacted]. He gave me his number and told me to contact him during the week. So when Monday came around I did just that and he told me someone would reach out to me from sales. Needless to say nobody ever contacted me. So when I finally contacted them after weeks of trying to get through (this has been going since late September) and they finally offered me 10% of my money back, or complimentary tickets to another event they were having. Well since most of my friends do not live here that wont do, not like I would want to go on another boat event done by them anyway, and 10% of my money back is just not nearly enough.Desired Settlement: When I asked for more money than 10% back they told me no, because all of my guests came. this was not the case and I even told [redacted] before we boarded that only 40 people showed up. which means I am out a lot of money. I would like half of my money back which would be $1,875. I believe that is a fare price seeing as that not one, not two, but three things we were promised were never delivered. There was a lot of time and effort that went into planning this event for my friends and I and it went for nothing. That bothers me. I have been ignored by this company several times and embarrassed. Also remember there were people that flew in for this event. I don't even understand how a company performs like this, it was a joke. I believe half of my money back is just.

Consumer

Response:

At this time, I have not been contacted by Oncruises.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchases two tickets for the New Years Eve cruise in San Francisco for a total of $378. The advertized poster on the website stated top-shelf alcohol which could validate the cost. It was disappointing to find that that was a lie. The alcohol on board was low quality and cheap and nothing was available of a better make. Not only was it a waste of money, it was deceitful and misleading advertizing. Both customer service numbers do not work. Both hang up automatically. I'm not sure what kind of scam is being run, but I want no part of it.Desired Settlement: I would like my $378 refunded to my credit card that I used for the initial purchase.

Consumer

Response:

At this time, I have not been contacted by Oncruises.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

We've reached out to the customer and have offered her a credit.This is the only complaint we received for this event. The customer has refused the credit. If she'd like, she can still accept the credit with us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: it is too vague.

[Your Answer Here]

I accept a credit refund of what I originally paid, not a coupon for another bad cruise that I would have to travel hundreds of miles from where I live to attend.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,