The representative they sent was very knowledgeableHe not only checked and fixed my issues but he took the time to answer my questions so I have a better understandingwish you had more like him.Regards, [redacted]
In response tothe Complaint, we contacted the Customer on September 2, and discussed theissues they were having We scheduled atrouble call to the Customer’s house for September 4th, The technician connected the outlets asrequested by customer Though thecustomer did not want the technician to enter their home, they confirmed thatall was working to their satisfactionThe customers concerns over their physical address change had alreadybeen addressed and revised in July of A MetroCast Customer Service Supervisor reached out to the customer onSeptember 8th, by phone and confirmed that all services andissues had been resolved to the customer’s satisfactionAs you know,MetroCast takes great pride in its ability to deliver the highest qualityproducts and services and always is concerned if a customer feels dissatisfiedin any way For this reason, we appreciate all customer feedback wereceive, and appreciate the opportunity to share with you our response to thisComplaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
One of MetroCast’s Customer Service Supervisors, *** ***, spoke with Mr*** on Monday, August 23rd to confirm the details regarding the serviceability survey that needed to be completed. On the same day, a MetroCast technician completed this survey, and the results of this survey
were shared with Mr***, including the paperwork needed to move forward with providing service at this new location. Mr*** returned the completed paperwork to MetroCast on Thursday, August 25th, and MetroCast's technical team is working diligently to complete the underground construction work needed to provide service to Mr***'s new address. Mr*** expressed his satisfaction with the resolution of this situation to Ms*** when they spoke earlier this week. As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any way. For this reason, we appreciate all customer feedback we receive. Please do not hesitate to contact Mr*** ***, MetroCast’s General Manager for ***, at *** *** if you have any questions or comments with regard to this response
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
In response to the Complaint, we contacted the Customer on July 1, and explained that MetroCast experienced a period of Internet service interruption the evening of June 30, 2015. The interruption began at approximately 9PM. Some customers had service restoredwithin an hour of the
first reports of interruption, with the remainder ofcustomers restored by around PMThe interruption affected MetroCast customers who were attempting to browse the web during that timeframe. Email, phone and video services were notaffected. The Internet serviceinterruption resulted in simultaneous customer calls to MetroCast’s customerservice call centers which produced busy signals. To confirm that the Customer was receivingacceptable Internet speeds, we asked the Customer to perform speed tests during the peak hours of PM to PM for the next few nights and informed him that wewould check back with him to make sure he was satisfied with the Internet speeds being delivered to his home. *** MetroCast’s Senior Manager of Customer Service, called the Customer onJuly 6, to confirm that the Customer was receiving satisfactoryspeeds. The Customer confirmed that his Internet service was working well. Mr.*** agreed to issue the Customer an $bill credit, and the Customer indicated that he was satisfied with this outcome. As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any way For this reason, we appreciate all customer feedback we receive, and appreciate the opportunity to share with you our response to this Complaint
Following receipt of the
complaint, we contacted Mr*** and were able to address his concerns.
Mr*** indicated that he was pleased with the result. We provided Mr
*** with the contact information for a MetroCast Customer Service Manager in
the event he has any further
concerns with his MetroCast services
As you know, MetroCast takes
great pride in its ability to deliver the highest quality products and services
and always is concerned if a customer feels dissatisfied in any way. For
this reason, we appreciate all customer feedback we receive and appreciate the
opportunity to have resolved Mr***’s concerns
In response to Mr. [redacted]’s Complaint, we
contacted Mr. [redacted] to discuss his concerns regarding internet speeds.
As a result of such discussions, we agreed to apply a $214 service credit to
Mr. [redacted]’s account. Mr. [redacted] acknowledged that this credit is a
satisfactory...
resolution of the issues set forth in his Complaint.As you know, MetroCast takes great pride in
its ability to deliver the highest quality products and services and always is
concerned if a customer feels dissatisfied in any way. For this reason,
we appreciate all customer feedback we receive. Please do not hesitate to
contact Mr. [redacted], MetroCast’s General Manager for Pennsylvania, at [redacted], extension [redacted], if you have any questions or comments with regard to
this response.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Following our receipt of Ms. [redacted]’s Complaint, we contacted Ms. [redacted]’s by phone and discussed the matter detailed in the Complaint. We were able to resolve the matter in a manner acceptable to Ms. [redacted]. As you know, MetroCast takes great pride in its ability to...
deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any way. For this reason, we appreciate all customer feedback we receive. Please do not hesitate to contact Mr. [redacted], MetroCast’s General Manager for New Hampshire/Maine, at [redacted], if you have any questions or comments with regard to this response.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The representative they sent was very knowledgeable. He not only checked and fixed my issues but he took the time to answer my questions so I have a better understanding. wish you had more like him.Regards,
[redacted]
In response tothe Complaint, we contacted the Customer on September 2, 2015 and discussed theissues they were having. We scheduled atrouble call to the Customer’s house for September 4th, 2015. The technician connected the outlets asrequested by customer. Though thecustomer did not...
want the technician to enter their home, they confirmed thatall was working to their satisfaction. The customers concerns over their physical address change had alreadybeen addressed and revised in July of 2015. A MetroCast Customer Service Supervisor reached out to the customer onSeptember 8th, 2015 by phone and confirmed that all services andissues had been resolved to the customer’s satisfaction. As you know,MetroCast takes great pride in its ability to deliver the highest qualityproducts and services and always is concerned if a customer feels dissatisfiedin any way. For this reason, we appreciate all customer feedback wereceive, and appreciate the opportunity to share with you our response to thisComplaint.
[redacted], I believe we have resolved this issue to your satisfaction per our phone conversation this afternoon. If you should have any other concerns or issues, please feel free to contact me again.MetroCast strives to provide the best customer experience possible and appreciates you being a...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The representative they sent was very knowledgeableHe not only checked and fixed my issues but he took the time to answer my questions so I have a better understandingwish you had more like him.Regards, [redacted]
In response tothe Complaint, we contacted the Customer on September 2, and discussed theissues they were having We scheduled atrouble call to the Customer’s house for September 4th, The technician connected the outlets asrequested by customer Though thecustomer did not want the technician to enter their home, they confirmed thatall was working to their satisfactionThe customers concerns over their physical address change had alreadybeen addressed and revised in July of A MetroCast Customer Service Supervisor reached out to the customer onSeptember 8th, by phone and confirmed that all services andissues had been resolved to the customer’s satisfactionAs you know,MetroCast takes great pride in its ability to deliver the highest qualityproducts and services and always is concerned if a customer feels dissatisfiedin any way For this reason, we appreciate all customer feedback wereceive, and appreciate the opportunity to share with you our response to thisComplaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
One of MetroCast’s Customer Service Supervisors, *** ***, spoke with Mr*** on Monday, August 23rd to confirm the details regarding the serviceability survey that needed to be completed. On the same day, a MetroCast technician completed this survey, and the results of this survey
were shared with Mr***, including the paperwork needed to move forward with providing service at this new location. Mr*** returned the completed paperwork to MetroCast on Thursday, August 25th, and MetroCast's technical team is working diligently to complete the underground construction work needed to provide service to Mr***'s new address. Mr*** expressed his satisfaction with the resolution of this situation to Ms*** when they spoke earlier this week. As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any way. For this reason, we appreciate all customer feedback we receive. Please do not hesitate to contact Mr*** ***, MetroCast’s General Manager for ***, at *** *** if you have any questions or comments with regard to this response
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
In response to the Complaint, we contacted the Customer on July 1, and explained that MetroCast experienced a period of Internet service interruption the evening of June 30, 2015. The interruption began at approximately 9PM. Some customers had service restoredwithin an hour of the
first reports of interruption, with the remainder ofcustomers restored by around PMThe interruption affected MetroCast customers who were attempting to browse the web during that timeframe. Email, phone and video services were notaffected. The Internet serviceinterruption resulted in simultaneous customer calls to MetroCast’s customerservice call centers which produced busy signals. To confirm that the Customer was receivingacceptable Internet speeds, we asked the Customer to perform speed tests during the peak hours of PM to PM for the next few nights and informed him that wewould check back with him to make sure he was satisfied with the Internet speeds being delivered to his home. *** MetroCast’s Senior Manager of Customer Service, called the Customer onJuly 6, to confirm that the Customer was receiving satisfactoryspeeds. The Customer confirmed that his Internet service was working well. Mr.*** agreed to issue the Customer an $bill credit, and the Customer indicated that he was satisfied with this outcome. As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any way For this reason, we appreciate all customer feedback we receive, and appreciate the opportunity to share with you our response to this Complaint
Following receipt of the
complaint, we contacted Mr*** and were able to address his concerns.
Mr*** indicated that he was pleased with the result. We provided Mr
*** with the contact information for a MetroCast Customer Service Manager in
the event he has any further
concerns with his MetroCast services
As you know, MetroCast takes
great pride in its ability to deliver the highest quality products and services
and always is concerned if a customer feels dissatisfied in any way. For
this reason, we appreciate all customer feedback we receive and appreciate the
opportunity to have resolved Mr***’s concerns
In response to Mr. [redacted]’s Complaint, we
contacted Mr. [redacted] to discuss his concerns regarding internet speeds.
As a result of such discussions, we agreed to apply a $214 service credit to
Mr. [redacted]’s account. Mr. [redacted] acknowledged that this credit is a
satisfactory...
resolution of the issues set forth in his Complaint.As you know, MetroCast takes great pride in
its ability to deliver the highest quality products and services and always is
concerned if a customer feels dissatisfied in any way. For this reason,
we appreciate all customer feedback we receive. Please do not hesitate to
contact Mr. [redacted], MetroCast’s General Manager for Pennsylvania, at [redacted], extension [redacted], if you have any questions or comments with regard to
this response.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Following our receipt of Ms. [redacted]’s Complaint, we contacted Ms. [redacted]’s by phone and discussed the matter detailed in the Complaint. We were able to resolve the matter in a manner acceptable to Ms. [redacted]. As you know, MetroCast takes great pride in its ability to...
deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any way. For this reason, we appreciate all customer feedback we receive. Please do not hesitate to contact Mr. [redacted], MetroCast’s General Manager for New Hampshire/Maine, at [redacted], if you have any questions or comments with regard to this response.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The representative they sent was very knowledgeable. He not only checked and fixed my issues but he took the time to answer my questions so I have a better understanding. wish you had more like him.Regards,
[redacted]
In response tothe Complaint, we contacted the Customer on September 2, 2015 and discussed theissues they were having. We scheduled atrouble call to the Customer’s house for September 4th, 2015. The technician connected the outlets asrequested by customer. Though thecustomer did not...
want the technician to enter their home, they confirmed thatall was working to their satisfaction. The customers concerns over their physical address change had alreadybeen addressed and revised in July of 2015. A MetroCast Customer Service Supervisor reached out to the customer onSeptember 8th, 2015 by phone and confirmed that all services andissues had been resolved to the customer’s satisfaction. As you know,MetroCast takes great pride in its ability to deliver the highest qualityproducts and services and always is concerned if a customer feels dissatisfiedin any way. For this reason, we appreciate all customer feedback wereceive, and appreciate the opportunity to share with you our response to thisComplaint.
[redacted], I believe we have resolved this issue to your satisfaction per our phone conversation this afternoon. If you should have any other concerns or issues, please feel free to contact me again.MetroCast strives to provide the best customer experience possible and appreciates you being a...
valued customer!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]