Dear Sir or Madam,This correspondence is to reply to the complaint file* by Mr. [redacted]l* Ln, [redacted], TX [redacted].The complainant execute* a binding agreement with OnDuty Systems, LP to install certain alarm equipment an* establish alarm monitoring. The...
products, services, price, an* terms an* conditions are clearly establishe* within the agreement. OnDuty performe* its obligations within the agreement. The complainant has the option to terminate the services within the agreement prior to the 36 month term by providing notice an* paying 75% of the remaining balance of the agreement.After carefully reading the complainant's statement, there is nothing further that we are able to respon* to.Very truly yours,Forrest J[redacted], COOOnDuty Systems, LP13110 Southwest FwySugar Land, TX 77478713-378-7500
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. No one called me on Friday. I even mentioned this today when I spoke with OnDuty. I am waiting to receive a phone call this upcoming Friday. I will keep the Revdex.com posted on how things pan out. And as mentioned to OnDuty, I will keep them posted by the end of August on how the court hearing turns out. Thanks
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Nothing is being done by OnDuty to resolve this situation. Their request for patience is just a request to allow them more time to do nothing.]
Regards,
TO: Revdex.com Resolution Team:In response to the complaint received [redacted] ([redacted] ** [redacted]) a/k/a [redacted] & [redacted], [redacted] [redacted], the following is offered.OnDuty Systems, LP has been in contact with the complainant on multiple...
occasions since January '16, and both OnDuty and the complainant have engaged legal council. OnDuty is not in a position to comment publically on an ongoing legal matter involving a written agreement between the parties. It is our desire to settle this matter amicably and expeditiously, if possible.If you need to contact me, please email or call 713-378-7500.
This complaint was filed after numerous phone calls between our staff and the consumer.She attempted to cancel her agreements (Pest Control and Alarm Monitoring) over the phone in approximately February. She was informed we do not allow cancellations over the phone, rather she could print out...
our forms from the web site or we could send them to her email for her to print, sign and return. She informed us she did not have an email and could not afford ink for the printer to print out the cancellation forms.Approximately a month after she attempted to send an email to cancel her agreements (Pest Control and Monitoring). She was informed at that time also that we can not except cancellations in that manor. She was informed we do not allow cancellations via email, rather she could print out our forms from the web site or we could send them to her email for her to print, sign and return.The cancellation process is a safe guard to protect our clients from malicious attempts to cancel services, which happens frequently with security monitoring. We have to match the signature from the form with the agreement forms.Last week she called back again and spoke to the Accounting Manager and the General Manager who stated again the need for the cancellation forms to be sent to us. She was advised of the balances on the account that were severely past due. She wanted to pay $20.00 a month but that does not address the amounts agreed upon in the agreements.This past Saturday she was able email us the filled out forms. Her balance due has had credits to reflect the cancellation at the beginning of this month, however, the remaining balance is still due and is payable upon request due to the failure to pay in a timely fashion.She threatened us will social media shame and channel 13 news if she was turned over to collections and reported to the credit agencies. Our advice is if she does, she has to get the facts accurate. Steven [redacted] She was advised as to the amount that is owed and refuses to pay the amount due, by contract.
Please know we have attempted to have this matter resolved through our legal counsel.We have responded to complainants legal counsel both in writing and by phone. No resolution has been reached and their counsel has refused to answer our counsel. At this time, OnDuty Systems would like to proceed with Revdex.com Mediation. Sincerely,[redacted]n Carr
Dear Sir or Madam,This correspondence is to reply to the complaint file* by Mr. [redacted]l* Ln, [redacted], TX [redacted].The complainant execute* a binding agreement with OnDuty Systems, LP to install certain alarm equipment an* establish alarm monitoring. The...
products, services, price, an* terms an* conditions are clearly establishe* within the agreement. OnDuty performe* its obligations within the agreement. The complainant has the option to terminate the services within the agreement prior to the 36 month term by providing notice an* paying 75% of the remaining balance of the agreement.After carefully reading the complainant's statement, there is nothing further that we are able to respon* to.Very truly yours,Forrest J[redacted], COOOnDuty Systems, LP13110 Southwest FwySugar Land, TX 77478713-378-7500
Revdex.com, We will wait and see if customer abides by her agreement and her commitment to pay the balances due and relinquish the communicator asap.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. No one called me on Friday. I even mentioned this today when I spoke with OnDuty. I am waiting to receive a phone call this upcoming Friday. I will keep the Revdex.com posted on how things pan out. And as mentioned to OnDuty, I will keep them posted by the end of August on how the court hearing turns out. Thanks
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Nothing is being done by OnDuty to resolve this situation. Their request for patience is just a request to allow them more time to do nothing.]
Regards,
We will handle this situation ASAP. Customer can call me at [redacted] [redacted]
TO: Revdex.com Resolution Team:In response to the complaint received [redacted] ([redacted] ** [redacted]) a/k/a [redacted] & [redacted], [redacted] [redacted], the following is offered.OnDuty Systems, LP has been in contact with the complainant on multiple...
occasions since January '16, and both OnDuty and the complainant have engaged legal council. OnDuty is not in a position to comment publically on an ongoing legal matter involving a written agreement between the parties. It is our desire to settle this matter amicably and expeditiously, if possible.If you need to contact me, please email or call 713-378-7500.
This complaint was filed after numerous phone calls between our staff and the consumer.She attempted to cancel her agreements (Pest Control and Alarm Monitoring) over the phone in approximately February. She was informed we do not allow cancellations over the phone, rather she could print out...
our forms from the web site or we could send them to her email for her to print, sign and return. She informed us she did not have an email and could not afford ink for the printer to print out the cancellation forms.Approximately a month after she attempted to send an email to cancel her agreements (Pest Control and Monitoring). She was informed at that time also that we can not except cancellations in that manor. She was informed we do not allow cancellations via email, rather she could print out our forms from the web site or we could send them to her email for her to print, sign and return.The cancellation process is a safe guard to protect our clients from malicious attempts to cancel services, which happens frequently with security monitoring. We have to match the signature from the form with the agreement forms.Last week she called back again and spoke to the Accounting Manager and the General Manager who stated again the need for the cancellation forms to be sent to us. She was advised of the balances on the account that were severely past due. She wanted to pay $20.00 a month but that does not address the amounts agreed upon in the agreements.This past Saturday she was able email us the filled out forms. Her balance due has had credits to reflect the cancellation at the beginning of this month, however, the remaining balance is still due and is payable upon request due to the failure to pay in a timely fashion.She threatened us will social media shame and channel 13 news if she was turned over to collections and reported to the credit agencies. Our advice is if she does, she has to get the facts accurate. Steven [redacted] She was advised as to the amount that is owed and refuses to pay the amount due, by contract.
Please know we have attempted to have this matter resolved through our legal counsel.We have responded to complainants legal counsel both in writing and by phone. No resolution has been reached and their counsel has refused to answer our counsel. At this time, OnDuty Systems would like to proceed with Revdex.com Mediation. Sincerely,[redacted]n Carr