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One Advantage Reviews (10)

Tell us why hereFebruary 22, Re: [redacted] Complaint ID: [redacted] We are in receipt of your recent case referenced above relating to this consumer Per our standard complaint process, a thorough investigation of the allegations was performedAs Mr [redacted] was not satisfied with our response, we have revisited this complaint One Advantage, LLC performed a second review of call records and we do not reflect repeated or excessive calls being made to Mr [redacted] from our officeThe maximum call attempts found was two phone calls placed on one day On February 8, 2018, in addressing Mr [redacted] ’s concerns regarding the multiple calls with no response, the Manager informed Mr [redacted] that it was possible once the call was connected to him, there may have been a delay or we could have missed the callOur phone records do not show a high abandonment rate which indicates if agents are not properly connecting When Mr [redacted] spoke to our representative on February 8, 2018, the representative misinformed him of an incorrect settlement amountThe representative should have handled the call more professionally as wellThe representative has been counseled and written disciplinary action will be kept on fileAgain, One Advantage, LLC does not reflect any phone issues that would have prevented Mr [redacted] from reaching our office If Mr [redacted] would be able to send us his evidence he has regarding the repeated phone calls, this may help us identity an issue we are unaware ofHe may send this information to [redacted] @na.firstsource.com We do apologize for any inconvenience Mr [redacted] may have experienced and appreciate him working with our office to resolve his account One Advantage, LLC has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers Complaints such as yours are taken very seriously and are thoroughly investigated Should you have any questions, please do not hesitate to contact me at [redacted] Thank youSincerely, [redacted] Compliance Manager

We are in receipt of your case referenced above relating to this customer.Per our standard complaint process, a thorough investigation of the allegations was performed Ms [redacted] has a total of seven (7) accounts that One Advantage is servicing The account Ms [redacted] references in her complaint was placed with our office on April 10, by our client to collect on this debt.Upon receipt of this complaint, the account and credit report were updated to reflect disputed and we have sent a request to the client for validation of debt Once the information has been received, we will send to Ms [redacted] for her review .Please not that One Advantage, LLC does not remove accounts from the credit report unless inaccurate information has been identified As we do not reflect any inaccurate information, the accounts will not be removed.We do regret any inconvenience that Ms [redacted] may have experienced and hope that all of her concerns have been addressed.One Advantage LLC has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers Complaints such as yours are taken very seriously and are thoroughly investigated Should you have any questions, please do not hesitate to contact me at [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have video proof of repeated calls, some up to and times a day during business hours when no one was on the line (unable to attach videos)I spoke to a Manager at One Advantage that admitted to using an automated calling system and said there may be some issue with itThis debt has been settled but it took calls to different agents, approximately 6-hours of my timeThis is excessiveThis 'business' is unorganized and offered a certain percentage in settlementHowever, when they gave me the final settlement amount, the math was incorrect and did not match the percentage THEY offered and I agreed to verballyAfter arguing for nearly an hour on this I suggested to the manager to review the recorded conversation as to what was offered to me and I agreed toOnly AFTER that statement did I find a corrected email with the proper totalAt no point has anyone to this day still talked to me verbally about being correct about the mathThis complaint is meant to serve as a warning to anyone that has to do business with One Advantage that speaks to their lack of professionalism and accuracyIf a company offers a percentage settlement, they should be trusted to know the math of that percentageI'm not saying it was done intentionally but it's very suspicious based on the fact that they were difficult to deal withMore than one employee I spoke to literally hung up because she said 'I don't have time for this' when I was trying to understand the math and why the percentage offered wasn't matching up to the final total to payI dispute the claim that excessive calls were not madeIf they can't figure out what dollar amount a percentage is correctly, I do not trust or agree with this statementThe fact that the original complaint states that someone from One Advantage's phone number would call me and then no one was on the line speaks volumes about their practices and record keepingDownplaying this as one incident on Jan 31st is insulting and as I mentioned, I have video proof of this happening on several occasions so that right there proves their statement as falseFurthermore, if the Manager I spoke too freely admitted they use an automated phone call system and that there were issues with it, why are they saying differently in this response? It is very disrupting to one's life receiving 4-calls a day but no one is on the line to answerThis sort of system should not be allowedIf they had a real person calling that would be different but I attempted to answer on many occasions when not indisposed workingIf anyone wants a copy of the videos, please send me an email and I will provide the proof upon request since this form doesn't allow videos to be uploadedAlso, their business hours on their website are not accurateThey do not answer their phones after pm even though their website and paperwork they send you state they are open until 6:pm CentralI would call and wait, just to hang up and call again to an answering machineLikely employees leaving early but then the paperwork/website should reflect actual hours since customers may have to plan making the hour long call after work hoursI have paid this creditor in full and I hope to never deal with them againVery time consuming and difficult to deal with not to mention predatory by offering one percentage and then charging anotherThen arguing with me like it was my fault they misspokeFinally they honored their word but I had to complain to the Revdex.com in order to get the service I should have had in the first place Sincerely, [redacted]

Tell us why here... February 13, 2018 Re: [redacted] Complaint ID: [redacted] We are in receipt of your case referenced above relating to this consumer. Per our standard complaint process, a thorough investigation of the allegations was... performed. Mr. [redacted] ’s account was placed with our office on August 14, 2017 by our client to collect on the debt. One Advantage, LLC does not show record of repeated or excessive calls being made to Mr. [redacted] from our office. On January 18, 2018, our records reflect that Mr. [redacted] called our office and the agent answered the call but no one responded on the other end. On January 31, 2018, we do reflect calling Mr. [redacted] and it is possible that the call was disconnected before connecting to an agent. One Advantage, LLC does not reflect any phone issues that would have prevented Mr. [redacted] from reaching our office. We did receive Mr. [redacted] ’s voicemail, however, as his account was in a dispute status, the agent did not return his call. On February 7, 2018, we spoke to Mr. [redacted] and confirmed a settlement arrangement for this account. The settlement agreement letter was sent to Mr. [redacted] on February 9, 2018. We do apologize for any inconvenience Mr. [redacted] may have experienced and appreciate him working with our office to resolve his account. One Advantage, LLC has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers. Complaints such as yours are taken very seriously and are thoroughly investigated. Should you have any questions, please do not hesitate to contact me at [redacted] . Thank you. Sincerely, [redacted] Senior Compliance Coordinator

Tell us why hereJanuary 11, 2018 Revdex.comNBroadway, Suite 2060StLouis, MO 63102 Re: *** *** Complaint ID: *** We are in receipt of your case referenced
above relating to this consumerPlease note that One Advantage, LLC does not reflect receiving the initial complaint for Ms***We apologize for the delay in our response Per our standard complaint process, a thorough investigation of the allegations was performedMs***’ account was placed with our office on January 26, by our client to collect on this debt On December 28, 2017, Ms*** called into our office and asked if the paid in full letter was emailed to her as she previously requested on December 26, Ms*** was advised the letter had already been requested and that it would be sent via email On December 29, 2017, Ms*** spoke to an agent and requested to speak to a managerThe agent advised Ms*** that there were no managers or supervisors available to take her call and that one would follow up with her when availableMs*** called back later that day and spoke with an agent who assisted her in locating the email in her spam folder We do regret any inconvenience that Ms*** may have experienced and hope that all of her concerns have been addressed One Advantage LLC has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers. Complaints such as yours are taken very seriously and are thoroughly investigated. Should you have any questions, please do not hesitate to contact me at ***. Thank you. Sincerely, *** ***Senior Compliance Coordinator

See attached

Tell us why here... February 22, 2018 Re: [redacted]       Complaint ID: [redacted]    We are in receipt of your recent case referenced above relating to this consumer.  Per our standard complaint process, a thorough investigation of the allegations was performed. As Mr. [redacted] was not satisfied with our response, we have revisited this complaint.  One Advantage, LLC performed a second review of call records and we do not reflect repeated or excessive calls being made to Mr. [redacted] from our office. The maximum call attempts found was two phone calls placed on one day.  On February 8, 2018, in addressing Mr. [redacted]’s concerns regarding the multiple calls with no response, the Manager informed Mr. [redacted] that it was possible once the call was connected to him, there may have been a delay or we could have missed the call. Our phone records do not show a high abandonment rate which indicates if agents are not properly connecting.  When Mr. [redacted] spoke to our representative on February 8, 2018, the representative misinformed him of an incorrect settlement amount. The representative should have handled the call more professionally as well. The representative has been counseled and written disciplinary action will be kept on file. Again, One Advantage, LLC does not reflect any phone issues that would have prevented Mr. [redacted] from reaching our office.  If Mr. [redacted] would be able to send us his evidence he has regarding the repeated phone calls, this may help us identity an issue we are unaware of. He may send this information to [redacted]@na.firstsource.com.  We do apologize for any inconvenience Mr. [redacted] may have experienced and appreciate him working with our office to resolve his account.  One Advantage, LLC has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers.  Complaints such as yours are taken very seriously and are thoroughly investigated.  Should you have any questions, please do not hesitate to contact me at [redacted].  Thank you. Sincerely,   [redacted]Compliance Manager

We are in receipt of your case referenced above relating to this customer.Per our standard complaint process, a thorough investigation of the allegations was performed.  Ms. [redacted] has a total of seven (7) accounts that One Advantage is servicing.  The account Ms. [redacted] references in...

her complaint was placed with our office on April 10, 2017 by our client to collect on this debt.Upon receipt of this complaint, the account and credit report were updated to reflect disputed and we have sent a request to the client for validation of debt.  Once the information has been received, we will send to Ms. [redacted] for her review .Please not that One Advantage, LLC does not remove accounts from the credit report unless inaccurate information has been identified.  As we do not reflect any inaccurate information, the accounts will not be removed.We do regret any inconvenience that Ms. [redacted] may have experienced and hope that all of her concerns have been addressed.One Advantage LLC has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers.  Complaints such as yours are taken very seriously and are thoroughly investigated.  Should you have any questions, please do not hesitate to contact me at [redacted]  Thank you.

Tell us why here... February 13, 2018 Re: [redacted]       Complaint ID: [redacted]    We are in receipt of your case referenced above relating to this consumer.  Per our standard complaint process, a thorough investigation of the allegations was...

performed. Mr. [redacted]’s account was placed with our office on August 14, 2017 by our client to collect on the debt.  One Advantage, LLC does not show record of repeated or excessive calls being made to Mr. [redacted] from our office. On January 18, 2018, our records reflect that Mr. [redacted] called our office and the agent answered the call but no one responded on the other end. On January 31, 2018, we do reflect calling Mr. [redacted] and it is possible that the call was disconnected before connecting to an agent. One Advantage, LLC does not reflect any phone issues that would have prevented Mr. [redacted] from reaching our office. We did receive Mr. [redacted]’s voicemail, however, as his account was in a dispute status, the agent did not return his call.  On February 7, 2018, we spoke to Mr. [redacted] and confirmed a settlement arrangement for this account. The settlement agreement letter was sent to Mr. [redacted] on February 9, 2018.  We do apologize for any inconvenience Mr. [redacted] may have experienced and appreciate him working with our office to resolve his account.  One Advantage, LLC has rigorous training and procedures to ensure compliance with the law and that the highest quality of service is provided to consumers.  Complaints such as yours are taken very seriously and are thoroughly investigated.  Should you have any questions, please do not hesitate to contact me at [redacted].  Thank you. Sincerely,   [redacted]Senior Compliance Coordinator

Complaint: [redacted]
I am rejecting this response because:    I have video proof of repeated calls, some up to 4 and 5 times a day during business hours when no one was on the line (unable to attach videos). I spoke to a Manager at One Advantage that admitted to using an automated calling system and said there may be some issue with it. This debt has been settled but it took calls to 4 different agents, approximately 6-8 hours of my time. This is excessive. This 'business' is unorganized and offered a certain percentage in settlement. However, when they gave me the final settlement amount, the math was incorrect and did not match the percentage THEY offered and I agreed to verbally. After arguing for nearly an hour on this I suggested to the manager to review the recorded conversation as to what was offered to me and I agreed to. Only AFTER that statement did I find a corrected email with the proper total. At no point has anyone to this day still talked to me verbally about being correct about the math. This complaint is meant to serve as a warning to anyone that has to do business with One Advantage that speaks to their lack of professionalism and accuracy. If a company offers a percentage settlement, they should be trusted to know the math of that percentage. I'm not saying it was done intentionally but it's very suspicious based on the fact that they were difficult to deal with. More than one employee I spoke to literally hung up because she said 'I don't have time for this' when I was trying to understand the math and why the percentage offered wasn't matching up to the final total to pay. I dispute the claim that excessive calls were not made. If they can't figure out what dollar amount a percentage is correctly, I do not trust or agree with this statement. The fact that the original complaint states that someone from One Advantage's phone number would call me and then no one was on the line speaks volumes about their practices and record keeping. Downplaying this as one incident on Jan 31st is insulting and as I mentioned, I have video proof of this happening on several occasions so that right there proves their statement as false. Furthermore, if the Manager I spoke too freely admitted they use an automated phone call system and that there were issues with it, why are they saying differently in this response? It is very disrupting to one's life receiving 4-5 calls a day but no one is on the line to answer. This sort of system should not be allowed. If they had a real person calling that would be different but I attempted to answer on many occasions when not indisposed working. If anyone wants a copy of the videos, please send me an email and I will provide the proof upon request since this form doesn't allow videos to be uploaded. Also, their business hours on their website are not accurate. They do not answer their phones after 5 pm even though their website and paperwork they send you state they are open until 6:30 pm Central. I would call and wait, just to hang up and call again to an answering machine. Likely employees leaving early but then the paperwork/website should reflect actual hours since customers may have to plan making the hour long call after work hours. I have paid this creditor in full and I hope to never deal with them again. Very time consuming and difficult to deal with not to mention predatory by offering one percentage and then charging another. Then arguing with me like it was my fault they misspoke. Finally they honored their word but I had to complain to the Revdex.com in order to get the service I should have had in the first place. 
Sincerely,
[redacted]

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Address: 7650 Magna Dr, Belleville, Illinois, United States, 62223-3366

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