Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved This is all BOGUS lies, first of all there is no such person as Bill, I dealt with [redacted] people, one named ***, they told me they deliver and set up so how can they leave plastic on???? If they knew the sofa was damaged why wait til I called numerous times before they acknowledged it? When the sofa was purchased we were told it came with an Ashley warranty not some crony of the store who was out of the country for monthsI told them to take this back, I did not purchase a store model sofa and then expect to be charged $more than the ticket on the sofa, I contacted [redacted] , they informed us to file a police report against the store for deceptive business practices and hire a lawyer to sue, I didnt really have the energy for all that as I am battling cancer but I will not allow someone to blatantly lie and try and scam meMy son was present when the sofa was delivered, it came with no plastic covering, so it cane from the store not orderedI did attempt to order a closet when I went in the store to discuss the problem with the sofa but when I found the sales ticket inside the sofa for and I called Ashley and they said they dont sell to this store so I had no warranty I knew his out of the country repair man was not someone who worked for Ashley but some bogus repairman, if I pay for a new item I expect it to arrive new and be serviced by a legit repairman If this store wants to take back this sofa and give me a new one with the warranty he assured me that was part of it I would be open to that but if not then I will be filing a police report on Friday, calling my attorney and I will end up winning because I have some very nasty messages from the suppose store owner telling me to [redacted] ***, so if he doesnt want to cooperate, I have texts, witnesses and documents and statements from Ashley stating that my sofa did not come from themSo the owner can decide how this gets handled, if I dont get a response by Friday it will go to a court, and I expect that mo Bogus Bill will be there because there is no such person, I jave the business card from someone who claimed he was the owner and his name is not Bill In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The owner has left a voice mail stating that I had to come into the store when the store was closing to discuss thingsI have had extensive foot surgery, there was a tumor in my bone so I canmot leave the house to do thisI specified that the arm of the sofa has come apart on top of the original issue, the correct resolution is to give me a brand new sofa that I paid for, not a store floor model thats ripped and broken, and one that cost $as the origjnal ticket states, not the $that I was chargedThis is going on months and now that I am stuck in the house it makes me angry that I overpaid for a sofa that came from the store and not Ashley, I paid for a new sofa not a used oneI never heard back from this store so I need to assume that they dont want to resolve this properly and the next step will be to file this legally
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***
To Whom It May Concern:*** *** came in to my store looking for a sofa and was interested in a Double reclining sofaAs we do with all of our customers, we inform them of their purchase options*** was interested and said she will return with a family member to assist her with the
purchase*** *** claims that she saw a sales tag for $In the retail business, there is not a way to guarantee a purchase after a consumer has walked out the door no matter if they claim they will be backThere was absolutely no reason for us to change the price of the itemThe item she purchased was being sold for $and was not being sold for $When the customer returned some days later, we wrote her up for a Double reclining sofa for $899. *** *** is claiming the sofa had no plastic wrapping when in fact there was plastic wrappingThe man that was present during the time of delivery who is claimed to be either the son or nephew was asked if the delivery guys should take the plastic wrapping offThe delivery guys would not take off the plastic wrapping off unless asked to by the consumerThe sofa was scratched slightly on the corner during the delivery due to the consumer’s narrow staircase. *** called me and I told her I was going to order the parts so the sofa can be repairedPart orders take multiple weeks to make since they are considered special ordersEach parts order is made for that specific consumer from the materials to the very last stichThere are many repair men that can fix this damage but we insisted on waiting for the guy we deal with more often since he has more experience in this fieldHe is specialized on Ashley Furniture productsRepairs similar to this situation would range from $125+ but would have been at no cost for *** ***.The consumer is claiming she called Ashley Furniture asking about her Sofa’s warranty and they told her that the sofa was “probably purchased from another store that was going out of business and it didn’t come from Ashley so she had no warranty”The consumer must have called an “Ashley Home-Store” which are retailers instead of calling Ashley Direct, where we all purchase fromAshley Home stores and all dealers for Ashley furniture do not have a way to track purchases of other companies from the Ashley corporate warehouseAshley Home-stores only track their warranties and not other dealers*** *** was given misleading information regarding where the sofa came fromEach and every Ashley furniture item, comes with a specific serial number located on the piece of furniture, from a sofa to a lamp or rug, they all have serial numbersI do not know if Ashley Direct would be able to give out this information to a consumer since they ask for an account number in order to speak to us but I would be more than happy to provide the phone number for Ashley Direct so the consumer can get valid information regarding where the sofa was purchased and all.The repair man that was intended on fixing the sofa, called the consumer numerous timesThe consumer informed him not to show upThe repair man is waiting for the call so he can go and fix the sofa but the consumer is not allowing him to do so. If *** was so dissatisfied with her purchase, why did she make another purchase from us for a Custom made closet? *** came into the store and told us to order her a custom made closetShe asked us to add the closet through the bankAs we said we would do for herSince she has waited patiently for the repair guy to call her, we decided to wait until we received the purchased closet before getting paid for itAfter we received the purchased closet, *** has been avoiding contact with us and has not answered any of our callsWe have went with a loss on the closet and voided out the sales receipt for the closetThe closet remains in the store and we have went with a loss on it since it was custom made to her preference.All in all, we are willing to show good faith and help resolve this issueThe Repair man still has the parts and I can provide to you, the direct phone number where he can be reached.For further information, please feel free to contact usBest Regards, Bill
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved
This is all BOGUS lies, first of all there is no such person as Bill, I dealt with [redacted] people, one named [redacted], they told me they deliver and set up so how can they leave plastic on???? If they knew the sofa was damaged why wait til I called numerous times before they acknowledged it? When the sofa was purchased we were told it came with an Ashley warranty not some crony of the store who was out of the country for months. I told them to take this back, I did not purchase a store model sofa and then expect to be charged $100 more than the ticket on the sofa, I contacted [redacted] , they informed us to file a police report against the store for deceptive business practices and hire a lawyer to sue, I didnt really have the energy for all that as I am battling cancer but I will not allow someone to blatantly lie and try and scam me. My son was present when the sofa was delivered, it came with no plastic covering, so it cane from the store not ordered. I did attempt to order a closet when I went in the store to discuss the problem with the sofa but when I found the sales ticket inside the sofa for 799 and I called Ashley and they said they dont sell to this store so I had no warranty I knew his out of the country repair man was not someone who worked for Ashley but some bogus repairman, if I pay for a new item I expect it to arrive new and be serviced by a legit repairman. If this store wants to take back this sofa and give me a new one with the warranty he assured me that was part of it I would be open to that but if not then I will be filing a police report on Friday, calling my attorney and I will end up winning because I have some very nasty messages from the suppose store owner telling me to [redacted], so if he doesnt want to cooperate, I have texts, witnesses and documents and statements from Ashley stating that my sofa did not come from them. So the owner can decide how this gets handled, if I dont get a response by Friday it will go to a court, and I expect that mo Bogus Bill will be there because there is no such person, I jave the business card from someone who claimed he was the owner and his name is not Bill.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved This is all BOGUS lies, first of all there is no such person as Bill, I dealt with [redacted] people, one named ***, they told me they deliver and set up so how can they leave plastic on???? If they knew the sofa was damaged why wait til I called numerous times before they acknowledged it? When the sofa was purchased we were told it came with an Ashley warranty not some crony of the store who was out of the country for monthsI told them to take this back, I did not purchase a store model sofa and then expect to be charged $more than the ticket on the sofa, I contacted [redacted] , they informed us to file a police report against the store for deceptive business practices and hire a lawyer to sue, I didnt really have the energy for all that as I am battling cancer but I will not allow someone to blatantly lie and try and scam meMy son was present when the sofa was delivered, it came with no plastic covering, so it cane from the store not orderedI did attempt to order a closet when I went in the store to discuss the problem with the sofa but when I found the sales ticket inside the sofa for and I called Ashley and they said they dont sell to this store so I had no warranty I knew his out of the country repair man was not someone who worked for Ashley but some bogus repairman, if I pay for a new item I expect it to arrive new and be serviced by a legit repairman If this store wants to take back this sofa and give me a new one with the warranty he assured me that was part of it I would be open to that but if not then I will be filing a police report on Friday, calling my attorney and I will end up winning because I have some very nasty messages from the suppose store owner telling me to [redacted] ***, so if he doesnt want to cooperate, I have texts, witnesses and documents and statements from Ashley stating that my sofa did not come from themSo the owner can decide how this gets handled, if I dont get a response by Friday it will go to a court, and I expect that mo Bogus Bill will be there because there is no such person, I jave the business card from someone who claimed he was the owner and his name is not Bill In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The owner has left a voice mail stating that I had to come into the store when the store was closing to discuss thingsI have had extensive foot surgery, there was a tumor in my bone so I canmot leave the house to do thisI specified that the arm of the sofa has come apart on top of the original issue, the correct resolution is to give me a brand new sofa that I paid for, not a store floor model thats ripped and broken, and one that cost $as the origjnal ticket states, not the $that I was chargedThis is going on months and now that I am stuck in the house it makes me angry that I overpaid for a sofa that came from the store and not Ashley, I paid for a new sofa not a used oneI never heard back from this store so I need to assume that they dont want to resolve this properly and the next step will be to file this legally
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***
To Whom It May Concern:*** *** came in to my store looking for a sofa and was interested in a Double reclining sofaAs we do with all of our customers, we inform them of their purchase options*** was interested and said she will return with a family member to assist her with the
purchase*** *** claims that she saw a sales tag for $In the retail business, there is not a way to guarantee a purchase after a consumer has walked out the door no matter if they claim they will be backThere was absolutely no reason for us to change the price of the itemThe item she purchased was being sold for $and was not being sold for $When the customer returned some days later, we wrote her up for a Double reclining sofa for $899. *** *** is claiming the sofa had no plastic wrapping when in fact there was plastic wrappingThe man that was present during the time of delivery who is claimed to be either the son or nephew was asked if the delivery guys should take the plastic wrapping offThe delivery guys would not take off the plastic wrapping off unless asked to by the consumerThe sofa was scratched slightly on the corner during the delivery due to the consumer’s narrow staircase. *** called me and I told her I was going to order the parts so the sofa can be repairedPart orders take multiple weeks to make since they are considered special ordersEach parts order is made for that specific consumer from the materials to the very last stichThere are many repair men that can fix this damage but we insisted on waiting for the guy we deal with more often since he has more experience in this fieldHe is specialized on Ashley Furniture productsRepairs similar to this situation would range from $125+ but would have been at no cost for *** ***.The consumer is claiming she called Ashley Furniture asking about her Sofa’s warranty and they told her that the sofa was “probably purchased from another store that was going out of business and it didn’t come from Ashley so she had no warranty”The consumer must have called an “Ashley Home-Store” which are retailers instead of calling Ashley Direct, where we all purchase fromAshley Home stores and all dealers for Ashley furniture do not have a way to track purchases of other companies from the Ashley corporate warehouseAshley Home-stores only track their warranties and not other dealers*** *** was given misleading information regarding where the sofa came fromEach and every Ashley furniture item, comes with a specific serial number located on the piece of furniture, from a sofa to a lamp or rug, they all have serial numbersI do not know if Ashley Direct would be able to give out this information to a consumer since they ask for an account number in order to speak to us but I would be more than happy to provide the phone number for Ashley Direct so the consumer can get valid information regarding where the sofa was purchased and all.The repair man that was intended on fixing the sofa, called the consumer numerous timesThe consumer informed him not to show upThe repair man is waiting for the call so he can go and fix the sofa but the consumer is not allowing him to do so. If *** was so dissatisfied with her purchase, why did she make another purchase from us for a Custom made closet? *** came into the store and told us to order her a custom made closetShe asked us to add the closet through the bankAs we said we would do for herSince she has waited patiently for the repair guy to call her, we decided to wait until we received the purchased closet before getting paid for itAfter we received the purchased closet, *** has been avoiding contact with us and has not answered any of our callsWe have went with a loss on the closet and voided out the sales receipt for the closetThe closet remains in the store and we have went with a loss on it since it was custom made to her preference.All in all, we are willing to show good faith and help resolve this issueThe Repair man still has the parts and I can provide to you, the direct phone number where he can be reached.For further information, please feel free to contact usBest Regards, Bill
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved
This is all BOGUS lies, first of all there is no such person as Bill, I dealt with [redacted] people, one named [redacted], they told me they deliver and set up so how can they leave plastic on???? If they knew the sofa was damaged why wait til I called numerous times before they acknowledged it? When the sofa was purchased we were told it came with an Ashley warranty not some crony of the store who was out of the country for months. I told them to take this back, I did not purchase a store model sofa and then expect to be charged $100 more than the ticket on the sofa, I contacted [redacted] , they informed us to file a police report against the store for deceptive business practices and hire a lawyer to sue, I didnt really have the energy for all that as I am battling cancer but I will not allow someone to blatantly lie and try and scam me. My son was present when the sofa was delivered, it came with no plastic covering, so it cane from the store not ordered. I did attempt to order a closet when I went in the store to discuss the problem with the sofa but when I found the sales ticket inside the sofa for 799 and I called Ashley and they said they dont sell to this store so I had no warranty I knew his out of the country repair man was not someone who worked for Ashley but some bogus repairman, if I pay for a new item I expect it to arrive new and be serviced by a legit repairman. If this store wants to take back this sofa and give me a new one with the warranty he assured me that was part of it I would be open to that but if not then I will be filing a police report on Friday, calling my attorney and I will end up winning because I have some very nasty messages from the suppose store owner telling me to [redacted], so if he doesnt want to cooperate, I have texts, witnesses and documents and statements from Ashley stating that my sofa did not come from them. So the owner can decide how this gets handled, if I dont get a response by Friday it will go to a court, and I expect that mo Bogus Bill will be there because there is no such person, I jave the business card from someone who claimed he was the owner and his name is not Bill.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]