[redacted] contacted us on October 24, 2014 at 9:45 AM CST, to inform us of the error that resulted in him being charged again. We confirmed that it was an accounting error that resulted in his account not being terminated before, and that we had fully resolved...
the issue while he was on the phone. He spoke to one of our customer service agents who immediately terminated his account and all billing records, and processed a refund in the full amount of $113.85, as of Oct 24 2014 10:15:29 AM. He no longer has any active billing records or accounts with us, and his information has made inaccessible to us, per his request. [redacted] may see a delay in being able to view this credit on his billing statement, depending on the policies of his specific bank/credit card, but the issue was fully resolved on our end, prior to his complaint filing with the Revdex.com. From the complaint that was filed, we believe that this addresses all raised concerns, but if there are any outstanding concerns, please let us know so that we can resolve them as soon as possible.
[redacted], First, I would like to apologize on behalf of One Call Alert for the unsatisfactory service that you have received, and I would also like to send my deepest sympathies for your family's loss. I have looked into your account and see that although it was recorded that we received your...
unit, there was an error that prevented the billing from being terminated in a timely manner. My research shows two charges that were made in error, so we have issued a check in the name of [redacted] for a total of $191.70 for the two charges. Your account has also now been properly cancelled and your billing information has been terminated, ensuring no future charges can be made to your mother's card. I hope that this resolves the issue to your satisfaction, but if there are any additional questions that I can assist with or any further action that you'd like to be taken please do not hesitate to reach out to me personally at [redacted]. Regards, ______________________________
Alicia [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
To Whom It May Concern:
[redacted] contacted us on October 24, 2014 at 9:45 AM CST, to inform us of the error that resulted in him being charged again. We confirmed that it was an accounting error that resulted in his account not being terminated before, and that we had fully resolved...
the issue while he was on the phone. He spoke to one of our customer service agents who immediately terminated his account and all billing records, and processed a refund in the full amount of $113.85, as of Oct 24 2014 10:15:29 AM. He no longer has any active billing records or accounts with us, and his information has made inaccessible to us, per his request. [redacted] may see a delay in being able to view this credit on his billing statement, depending on the policies of his specific bank/credit card, but the issue was fully resolved on our end, prior to his complaint filing with the Revdex.com. From the complaint that was filed, we believe that this addresses all raised concerns, but if there are any outstanding concerns, please let us know so that we can resolve them as soon as possible.
Regards,
[redacted]
One Call Alert
[redacted], First, I would like to apologize on behalf of One Call Alert for the unsatisfactory service that you have received, and I would also like to send my deepest sympathies for your family's loss. I have looked into your account and see that although it was recorded that we received your...
unit, there was an error that prevented the billing from being terminated in a timely manner. My research shows two charges that were made in error, so we have issued a check in the name of [redacted] for a total of $191.70 for the two charges. Your account has also now been properly cancelled and your billing information has been terminated, ensuring no future charges can be made to your mother's card. I hope that this resolves the issue to your satisfaction, but if there are any additional questions that I can assist with or any further action that you'd like to be taken please do not hesitate to reach out to me personally at [redacted]. Regards, ______________________________
Alicia [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.