One Call Auto Mechanic

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution of $mailed to my address is satisfactory to me

On October 8, 2014, [redacted] brought her Ford Ranger to our shop She explained that she had been out of town and took her vehicle to a shop there and was told that she needed her mass air flow sensor replaced We offered to re-diagnose her problems but customer refused We explained that we would complete exactly what she wanted and that was the replacement of the mass airflow sensor After we completed the replacement, per her request, and we provided her with a 20% discount from what she was previously quoted by the other shop As a courtesy, when we then ran further diagnostic, at no charge, and found that the intake PCV bypass hose is cracked and leaking We advised her that this is probably her true problem We advised her that the check engine light may return Customer stated to go ahead and do the PCV bypass repair At that time she wanted us to remove the mass air flow part that we just replaced, we explained that it was not possible because it’s an electric part and we can’t return it We advised her that she needed a part and that we would have to order it but it would be faster if she got the part from a dealer We advised her that she only needed a certain part and that the part should be about $or $ She went to the dealer and brought back a whole assembly that the dealer sold her, One Call Auto Mechanic did not sell this part to her, she purchased from a dealership She advised us that the part cost $ We explained to her that it was due to the fact that the dealer sold her the whole assembly and not the small part that we showed her prior to her going to purchase the part We proceeded to fix the vehicle and we only charged her for the mass air flow work and fixed the PCV bypass at no charge Customer was upset about the cost of part that she was charged by the dealership, which is no fault of One Call Auto Mechanic Customer seemed satisfied with the work we completed and that we fixed her issues she had with the vehicle The diagnostic she received from the out of town shop was incorrect We did as the customer requested, there is no fault in our work, nor in what we advised the customer She purchased the part from the dealer, she agreed to their terms of the price and purchased it Customer had a choice to purchase the part as quoted by the dealership If customer has an issue with the price of the part, she needs to speak with the dealership On November 14, 2014, we spoke to the customer regarding a review that she placed on a search engine and we thought we came to a mutual understanding and customer apologized She advised us that she removed the negative review This was the only time after October 8, 2014, that we verbally spoke with the customer We stand by our diagnostic and repair The customer received a bad diagnostic from an out of town shop, not by One Call Auto Mechanic

On October 8, 2014,
*** *** brought her Ford Ranger to our shop. She explained that she had been out of town
and took her vehicle to a shop there and was told that she needed her mass air
flow sensor replaced
We offered to re-diagnose her problems but customer
refused. We explained that we would complete exactly
what she wanted and that was the replacement of the mass airflow sensor.
After we completed the replacement, per her request, and we
provided her with a 20% discount from what she was previously quoted by the
other shop. As a courtesy, when we then
ran further diagnostic, at no charge, and found that the intake PCV bypass hose is
cracked and leaking We advised her that
this is probably her true problem. We
advised her that the check engine light may return Customer stated to go ahead and do the PCV
bypass repair. At that time she wanted us to remove the mass
air flow part that we just replaced, we explained that it was not possible
because it’s an electric part and we can’t return it
We advised her that she needed a part and that we would have
to order it but it would be faster if she got the part from a dealer. We advised her that she only needed a certain
part and that the part should be about $or $20.00. She went to the dealer and brought back a
whole assembly that the dealer sold her, One Call Auto Mechanic did not sell
this part to her, she purchased from a dealership. She advised us that the part cost
$85.00. We explained to her that it was
due to the fact that the dealer sold her the whole assembly and not the small
part that we showed her prior to her going to purchase the part
We proceeded to fix the vehicle and we only charged her for the mass
air flow work and fixed the PCV bypass at no charge. Customer was upset about the cost of part
that she was charged by the dealership, which is no fault of One Call Auto
Mechanic. Customer seemed satisfied with
the work we completed and that we fixed her issues she had with the
vehicle. The diagnostic she received from the out of town shop was incorrect
We did as the customer requested, there is no fault in our
work, nor in what we advised the customer.
She purchased the part from the dealer, she agreed to their terms of the
price and purchased it. Customer had a choice to purchase the part as quoted by the dealership. If customer has
an issue with the price of the part, she needs to speak with the dealership
On November 14, 2014, we spoke to the customer regarding a
review that she placed on a search engine and we thought we came to a mutual
understanding and customer apologized She
advised us that she removed the negative review. This was the only time after October 8, 2014,
that we verbally spoke with the customer.
We stand by our diagnostic and repair. The customer received a bad diagnostic from
an out of town shop, not by One Call Auto Mechanic

I have reviewed the response made by the business in reference to complaint ID ***, and it came to the resolution of was a lack of communication with the dealershipOne Call Auto Shop has contacted me per phoneNot 100% happy with resolution but I appreciated the dealership approaching me about issueWE both walked away with learning something

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution of $260.00 mailed to my address is satisfactory to me.

On October 8, 2014, 
[redacted] brought her 2003 Ford Ranger to our shop.  She explained that she had been out of town
and took her vehicle to a shop there and was told that she needed her mass air
flow sensor replaced.
We offered to re-diagnose her problems but customer refused.  We explained that we would complete exactly
what she wanted and that was the replacement of the mass airflow sensor. 
After we completed the replacement, per her request, and we
provided her with a 20% discount from what she was previously quoted by the
other shop.  As a courtesy, when we then
ran further diagnostic, at no charge,  and found that the intake PCV bypass hose is
cracked and leaking.  We advised her that
this is probably her true problem.  We
advised her that the check engine light may return.  Customer stated to go ahead and do the PCV
bypass repair.   At that time she wanted us to remove the mass
air flow part that we just replaced, we explained that it was not possible
because it’s an electric part and we can’t return it.
We advised her that she needed a part and that we would have
to order it but it would be faster if she got the part from a dealer.  We advised her that she only needed a certain
part and that the part should be about $15.00 or $20.00.  She went to the dealer and brought back a
whole assembly that the dealer sold her, One Call Auto Mechanic did not sell
this part to her, she purchased from a dealership.  She advised us that the part cost
$85.00.  We explained to her that it was
due to the fact that the dealer sold her the whole assembly and not the small
part that we showed her prior to her going to purchase the part.
We proceeded to fix the vehicle and we only charged her for the mass
air flow work and fixed the PCV bypass at no charge.  Customer was upset about the cost of part
that she was charged by the dealership, which is no fault of One Call Auto
Mechanic.  Customer seemed satisfied with
the work we completed and that we fixed her issues she had with the
vehicle.  The diagnostic she received from the out of town shop was incorrect.
We did as the customer requested, there is no fault in our
work, nor in what we advised the customer. 
She purchased the part from the dealer, she agreed to their terms of the
price and purchased it.  Customer had a choice to purchase the part as quoted by the dealership.   If customer has
an issue with the price of the part, she needs to speak with the dealership.
On November 14, 2014, we spoke to the customer regarding a
review that she placed on a search engine and we thought we came to a mutual
understanding and customer apologized.   She
advised us that she removed the negative review.  This was the only time after October 8, 2014,
that we verbally spoke with the customer. 
We stand by our diagnostic and repair.  The customer received a bad diagnostic from
an out of town shop, not by One Call Auto Mechanic.

On April 8, 2016, Ms. [redacted] brought her 2004 Jeep Laredo in to One Call Auto Mechanic, Inc, stating that the check engine light was on as well as the car will not stay running and shuts off. The customer stated that recently her nephew changed the TPS as well as her husband changed it. ...

After they changed the TPS vehicle still continued to have issues so they brought it into our garage.  We ran diagnostic on the vehicle and the check engine light was on due to the following codes:  PO122-TPS, Position sensor A circuit low input, PO301 – cylinder 1 misfire, PO306 – cylinder 6 misfire, PO351-ignition coil A primary.  We also found that the vehicle has internal engine nose (lifers were making noise) We found that the TPS was installed improperly and the housing was damaged.   We explained to the customer that we can change the TPS as the first step, we also idle air control and replaced the spark plugs and the ignition coil.   We explained that there was no guarantee to any future issues that the vehicle may have.   The check engine light was cleared but we explained and noted that the light may come on in the future.  Customer signed and agreed to the services rendered and paid the total balance due. On April 9, 2016,  Ms. [redacted] contacted us and stated that we damaged a cover on the inside of the car (heater knob assembly face ).   We advised her to bring the vehicle in so that we can see what damage she is referring to.   On April 10, 2016, customer returned to the garage stating that the vehicle was still running poorly and to show us the interior piece she states that we damaged.   She stated that there was a hole in the dash board near the ac/heating controls, we explained to Ms. [redacted] that we did noy damage her vehicle, we had no reason to touch the ac/heating area of the dash board for the reasons that the vehicle was brought to us.   Customer still accused us of the damage.    Customer was not satisfied with the job that we did of replacing the TPS, we replaced the TPS again for the customer on April 12, as well as giving her the TPS part that we installed on April 8, 2016.  Customer now has 2 new TPS parts, customer watched as we completed the repairs as well as record us on her cell phone,  we stated to her again that there was no guarantee to any future issues, we again cleared the check engine light but again it may come on in the future for other issues.   As we advised her on April 8, 2016, the TPS housing was damaged when her nephew or whomever else changed the TPS prior to her visit to our garage.   We are not responsible for work that was done in error before even bring it to our garage on April 8, 2016. Customer was not satisfied with our service, as a courtesy, we offered to give her $100.00 for the hole in her dash board, which we did not create and to refund $160.00 for the TPS repairs.   We also gave the customer her old ignition coil part.   As stated in Ms. [redacted]’s invoice there was no guarantee that replacing the TPS would solve the vehicle’s issues, we explained that it would be the first step in finding the issues.  At no time did we state that there was a 6 month warranty and it’s not documented anywhere on invoice number 1816. We stand behind our diagnostic of Ms. [redacted]’s vehicle and we attempted to resolve this issue but the customer refused and didn’t take the $260.00 we offered on April 12, 2016.  We have enclosed the copy of the original invoice and the documentation showing we offered the $260.00 refund.   One Call Auto Mechanic has over 35 year experience and take pride in our work.   At this time, we feel we did all we can to satisfy the customer and will not refund the $854.63. Sincerely, Ahmad B[redacted] One Call Auto Mechanic, Inc 6066 Busch Blvd. Columbus OH 43229