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One day Dry Cleaners Reviews (11)

Dear Ms [redacted] :Thank you for the opportunity to respond to the complaint filed against our businessWe sincerely appreciate the Revdex.com writing to us and providing us with a forum to address this issueWe are a small family owned dry cleaning franchise and strive to give our customers professional dry cleaning at affordable pricingWe work hard to address all customer complaints fairly and treat our customers with respectOn occasion, a customer will wear out a garment through wear and tear and not understand that dry cleaning is only a cleaning process and is unable to make a garment look new.Ms [redacted] is well known to our business from a prior incidentI feel compelled to share this stoiy as it definitely is part of the calculus in determining the validity of her current complaintThe complaint that she lodged against our business at that time has been used as a training example ever since it happened.In this previous incident, Ms [redacted] had demanded that we buy her a new sweater because “we put stains on it”I clearly remember her standing at my front counter throwing an absolute tirade about how she had brought in a yellow wool sweater and she knows there were no stains on it when she brought it in She swore up and down that there were no stains as she would have pointed them out and the cashier would have marked themShe was absolutely adamant about the fact that she indeed never pointed out stains and that the cashier didn’t mark anything with the spotting tapeShe insisted that this yellow sweater was spotless when she brought it inShe was yelling and her face was turning red...She was screaming that we were going to buy her a new sweater or she was going tofill in the blank.I had never seen such behavior from an adult before this dayThat is why I remember it so well .She had screamed and yelled at several employees alsoShe was shocked and mortified that we were able to produce video of her dropping the yellow sweater off for cleaning and painstakingly pointing out each and EVERY stain on the sweater to my cashier who was in turn putting spotting tape on each and every spot She watched the video, buried her head toward the floor, and scampered out the door with not another wordNo apologyShe had just thrown a fit lasting 10-minutes in the front of my store in front of multiple other customersI will never forget thatNo apologyShe had only dropped off several days before picking up so could it have really just slipped her mind? I really tried to give her the benefit of the doubt at that time but now regret itShe sent family members in to drop off her dry cleaning for quite a while after this incident.Now let’s fast forward to the current situation, Ms [redacted] thinks that her claim is valid provided there is no video evidence to refute itI respectfully disagreeThis is a totally different circumstance that has to do with wear and tear on a garment and what caused it.Ms***’s complaint is regarding pilling and holes, When she first brought the sweater dress back with a complaint, she told us that the pills were there when she dropped it off, but the hole wasn't At that time she was only blaming us for the holeWe clearly informed her that the pilling is indicative that the garment is not newThen her story changedShe is now claiming that we put the pills in it as wellShe also initially told us that the garment was newThis is yet another discrepancy that leads us to theconclusion that facts don’t matter to her, she just wants what she wants and will say anything to get itShe is also indicating that it is no longer available and wants us to buy her a different dressThis brings in to question whether or not she was being truthful when she told us the garment was new.I am attaching several bulletins from the Dry Cleaning and Laundry Institute in support of our explanation as to why we have determined that the damage to Ms [redacted] garment is absolutely not something that can be caused in the dry clearing process and is certainly caused by wearing the garment or possibly manufacturing defects !F the garment is new as she claims.First, I would like to discuss fabric pillingFabric pilling is the result of garments constructed with a low twist yarnAny abrasion from wearing or cleaning can cause the shorter yarn fibers to twist out and create fuzz on the surfaceAny new garment that pills indicates that the manufacturer of the fabric did not create a durable fabric that would hold up to wear and care and is therefore considered a manufacturer's defect according to the Federal Trade Commission’s rules and regulations.Secondly, I would like to address the various causes of holes in knit fabricsKnits are created with interlocking loopsWeakness and breakage of one small fiber can cause an area of the knit to unravelThis commonly occurs when a garment is wornThere is nothing in the dry cleaning process that would cause fiber breakageAnother source of damage to knits is from insectsPlease see the enclosed attachment that explains insect damage in detailA small hole in a knit garment will almost always increase in size during any cleaning process because of the interlocking loop constructionGiven the fact that I could put a Kleenex through our dry cleaning process without damage, I submit to you that the yarn breakage on Ms***’s sweater was certainly caused somewhere other than my facilityOne other fact that I found interesting is that Ms [redacted] presented that the hole that we caused was in the back of her sweater and she has been seen carrying a back pack purseStraps and buckles on purses can certainly cause fiber breakageI also would not rule out insect damage as we noted other holes in the garment while we were examining itIt should be of note that SHE never noticed the other holesThe hole in the back of the sweater could have been smaller when she dropped it off and therefore she wouldn't have noticedOr maybe she noticed it and just forgot as with the yellow sweater incident.To summarize, upon inspection of the garment when it was returned to us, we noted wear and tear to the garment that indicated to us that this garment was at the end of its life expectancyGarments do have an expected life spanIf this garment was new and showed this extreme kind of wear, Ms [redacted] should seek remedy from the garment manufacturerNone of the damage to the sweater could be caused in the dry cleaning processThis sweater was damaged before it was dropped off and we are not inclined to buy new clothes for our customers as they wear out their old onesWe would consider this unjust enrichment.I would also like to be clear that the behavior exhibited by Ms [redacted] when she did not get the remedy she was seeking is not welcome in my facilityYelling, screaming and honking her horn at other customers as they are entering my store is completely unacceptableHer account has been locked and we will no longer clean any garments for Ms***We wish her luck in finding a new dry cleaner that meets her needs.Kind Regards,One Day Dry Cleaners, LLC

RE: [redacted] Dear MsEdwards:Once again I have the pleasure of writing to you regarding a complaint filed against our storeIn this case, as with the others that came before it, we sincerely appreciate the Revdex.com writing to us and giving us the opportunity to explain the circumstances behind the alleged issueWe operate a small dry cleaning franchise and strive to treat all customers equitablyIn the instant case, [redacted] complains that we allegedly "ruined" an "expensive pair of StJohn Knit pants"While we certainly understand and empathize with her situation, we believe we have exercised all reasonable care in our attempt to rectify her complaint prior to her contacting the Revdex.com.Ms [redacted] brought in a pair of badly soiled pants to be cleanedThe only reason why we would request that a wet clean authorization form be signed by a customer for dry clean only clothes is because the stains are so severe that we believe that the dry cleaning process will not properly treat themCertain cleaning agents MUST be rinsed out with waterFor your convenience, a copy of a wet clean authorization form is attachedIn practice, we spot cleaned the pants with the appropriate chemicals required to remove the stains and then used the hand wash setting on our washing machine to remove the cleaning agents from the garmentsThey were then hung to air dry with no heat at all being applied at any timeMs [redacted] picked up her garments and later returned to the store complaining that we had shrunk her pants despite the fact that she has signed a release form that specifically states that shrinkage can occur during the wet clean process.The owner tried to accommodate Ms [redacted] by asking her to bring in another pair of similar pants to get the proper sizeMs [redacted] did so and the owner employed a blocking technique to restore the pants to their original size whereupon Ms [redacted] returned with a matching top and a new complaint that the pants no longer matched the top to her satisfaction as the fabric "felt different" and was allegedly a different shadeWe were completely unaware that Ms [redacted] had purchased a matchingset and at no time did she inform us that the pants were part of a setDry Cleaners and clothing manufacturers always recommend that matching clothes be dry cleaned or washed together to avoid this exact issueWe have not processed the top.In an attempt to satisfy Ms [redacted] , our store manager generously offered her a $store credit which was refusedTo the best of our knowledge, Ms [redacted] 's garments are at least ten years old based upon the manufacturer's stampings on the garment's labelsGarments, like most goods wear out over time and we do not think that it is appropriate for her to request a store credit in the amount of $for a pair often year old pants that we cleaned in accordance with her wishes.While it is regrettable that Ms [redacted] feels that we have somehow damaged her clothes, we strongly believe otherwiseWe did precisely what we said we would do - we cleaned the garments after she signed a form that expressly detailed the challenges of cleaning her heavily stained pair of pantsUpon hearing of her compliant regarding the size issue, we took care in restoring her pants to the proper size which we note is the subject of her Revdex.com filingWhen the results of this effort were deemed unsatisfactory by Ms [redacted] for a completely different reason, our store manager offered her a generous settlement in an attempt to provide her with good customer serviceAt this point, we have exhausted all of our options and we are withdrawing our prior settlement offer because we believe that Ms [redacted] cannot be satisfiedIn our view, Ms [redacted] is asking to be unjustly enriched with her request of a $store credit for us performing the services she requested that we perform on a ten year old, heavily soiled garment for which no receipts have been providedThe pants are clean and Ms [redacted] is welcome to come to our store during business hours to retrieve them.I am happy to answer any additional questions you may have and wish Ms [redacted] all the best in her search dry cleaning satisfactionVery Truly Your, [redacted] Member, One Day Dry Cleaners LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Ms [redacted] :This letter is in reference to the response to my complaint against One Day Dry Cleaners LLC, ID [redacted] .I would like to clarify the incident on which One Day Dry Cleaners, LLC chose to elaborateThe sweater in question was in fact, a cotton/acrylic blend, not wool as they stated in their responseIt is correct, that I was mistaken about the stains on the sleeve when I brought it inWhen I saw the stains, I was in fact upset, but at no point, did I throw an "absolute tirade," and certainly did not yell to the point that my face would turn redI commend One Day Dry Cleaners, LLC on their creative writing skills when they indicated that I screamed that they were going to buy me a new sweater or I was going to "fill in the blank." Absolutely false, but fun to read.At that time, I appreciated them showing me the video, and I told them soIf I am wrong, I am wrong, and I am more than willing to admit itTo say that I "buried my head toward the door, and scampered out the door with not another word, no aplology," is incorrectIn fact, the person that I was dealing with was the store manager, Laurie, and I apologized to her in person and made a joke about having newborns at home and being sleep deprivedAt no point, was it an uncomfortable situation, and certainly not a situation where I threw a "tirade." One Day Dry Cleaners, LLC goes on to state that I sent family members in to drop off my dry cleaning for quite a while after this incident, which is, again, a statementOne Day Dry Cleaners, LLC is on my route home from workI do not live near the store, so no family members have dropped off my dry cleaning for meWhat they are referring to is my dropping and picking up my mother's dry cleaning for her, again, since One Day Dry Cleaners, LLC is on my route home from work, it was convenientAgain, their facts are incorrectIf I had been so embarrassed by this, why did I continue to use One Day Dry Cleaners, LLC as my dry cleaner of choice? Because this wasn't the situation at allThey showed me the footage, I apologized for my mistake, and moved onIf this behavior did, in fact, occur, why would they not lock my account at that point? I would hope that for a situation that they claim to "use as a training example" I would have been banned at that point as a customer.Additionally, in their response, One Day Dry Cleaners, LLC indicates that when I first brought my sweater dress back with a complaint, I told them that the pills were thereAgain, as I stated at that point, there were NO PILLS on the dress prior to my dropping it off for cleaningIn fact, I had worn it to work several days before, where I am expected to dress professionallyPills on a dress would never be acceptableIn the response from One Day Dry Cleaners, LLC, they indicate that I told them the garment was newThis is also falseI told Robert R***, assistant manager, that I purchased the dress from Everlane at the end of last season and had only worn it a few times and he made a comment of, "oh, so you must have gotten a good deal on it", to which I replied, "No, I did not, but it was nearly sold out and I loved it so I bought it." This style is no longer available on the Everlane website, as the styles typically change each seasonI had provided One Day Dry Cleaners, LLC with a print out of the current cashmere dress offered this season, which is similar to the one they ruinedBob R***, store manager, threw this paper at me, along with my crumpled up dress, when they told me that they would not replace it.One Day Dry Cleaners, LLC is very fond of the fact that they provided me with camera footage of my spotted yellow sweaterWhen I first called to complain about my ruined cashmere dress, the associate that I spoke with told me to bring it in and assured me that if it had been damaged prior to cleaning, the associate cleaning it would have held it up to the camera, as this is their standard procedureWhy is One Day Dry Cleaners, LLC refusing to provide camera footage in this instance? Why not just show me the footage, so that I can "scamper out the door" as they falsely claim that I had done before?When one drops off a garment to be dry cleaned, one expects that the staff will be experts in garment and fabric careOne does not expect that they will take the plastic off of their newly-cleaned garment to see that it has been utterly destroyed beyond repairWhomever cleaned this garment was obviously very rough with itThis cashmere was not handled with the least bit of careI appreciate the literature that One Day Dry Cleaners, LLC included with their response, and as their literature points out, pilling is wear for low-quality cashmere, which Everlane is notAccording to the Everlane website, their cashmere is 100% grade-A Mongolian cashmere, Holes are absolutely inexcusable and shows that the garment was mishandledAgain, I reiterate, neither the pills nor the holes were there prior to my dropping it off to be cleaned at One Day Dry Cleaners, LLC.The current version of the dress that One Day Dry Cleaners, LLC has ruined is available currently on the Everlane websiteI am again requesting that One Day Dry Cleaners, LLC replace the dress that they ruinedThe cost to replace is $https://www.everlane.com/products/womens-cashmere-v-midi-dress-black?collection... Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is concerning case ID ***: Following is my rebuttal to Zip's cleaning: My StJohn Knit pants were washed by ZipsI brought them in to be DRY CLEANEDThey are MADE OF WOOL and wool should never be washed under any circumstances due to shrinkageI would never have authorized washing the pantsI told the clerk they could wet the spot which was why I took them to be dry cleaned in the first placeI would never authorize the washing of wool pants under any circumstancesI know better and own many StJohn Knit itemsThey allege they restored the pants by blocking them to the proper sizeThis is not trueThe simply stretched the pants to make them longerHowever, the pants shrunk all overAnd so the upper portion - crotch, derriere - were shrunk alsoThe pants no longer fit since they were shrunk all over -- NOT JUST IN LENGTHBecause they washed the wool pants, the fabric was ruinedIf I wanted the pants to be washed, I could have done that at my own home! I own an extensive wardrobe of very expensive StJohn Knit clothing and I know they are NEVER to be washed under any circumstances! I never sought any monetary reimbursementSince the pants are not wearable, I requested a cleaning credit of $which doesn't even come close to the price of StJohn Knit pantsThis costs Zips NOTHING, yet they wanted to give me a store credit of $which is a pittance compared to ruining an expensive pair of StJohn Knit pantsThe proof of how badly ruined the material was by virtue of washing them can be seen when comparing the matching topThe fabric is now completely differed and not wearableFor the life of me, I cannot imagine why they are giving me so much difficulty about a dry cleaning credit that COSTS ZIP NOTHINGAlso, please note that I have been trying to work this problem out with them since NOVEMBER I had to call over and over and over againMost of the time nobody even bothered to call me backWhen I asked to speak with the manager there was always an excuse why Cheryl wasn't at the storeThis is ridiculousTheir clerk told me they would use water on the spot -- NOT THE ENTIRE PAIR OF PANTSIf anything, the fault lies with the clerk and Zips won't acknowledge thisI cannot replace these pants for $60, that is why I am seeking a dry cleaning credit in the amount of $Call any good department store like ***'s and you will see they cost much more than $Also, the pants are NOT years old as the store allegesThey are two years old and were purchased at the Bal Harbour shops in FLIt is clear that Zips has no intention of settling this complaint as evidenced by their retracting their paltry offer of $in cleaning creditCUSTOMERS BEWARE!
$STORE CLEANING CREDIT
Regards,
*** ***

RE:***
Dear Ms***:Further to our last correspondence, we regret that Ms*** *** continues to be dissatisfied with our services as well as our response which was truthful in every accountWe remain comforted that the Revdex.com has given us the opportunity to comment on Ms***'s rebuttalWhile it is truly unfortunate that she is unhappy, it is even more unfortunate that Ms*** appears to reject the basic facts in this case which are as follows:1) Ms*** brought in a pair of badly soiled pants to be cleanedKnowing that the pants could not be cleaned given their condition, "wet clean" authorization was requested and granted.2) We process clothes in accordance with the care labels provided by the manufacturerAccordingly, the only reason why we would request that a wet clean authorization form be signed by customer for dry clean only clothes is because the stains are so severe that we believe that we cannot clean them otherwiseOur previous correspondence included a copy of a wet clean authorization form.3) A wet clean authorization form serves a dual purposeFirst, it informs the customer in writing of the process to be used along with the associated risksSecond, it serves as a liability release whereby the customer acknowledges that damage outside our control could happen to the garment being cleaned as a result of the cleaning processTo quote the form: "ZIPS is not responsible for any shrinkage, color loss and/or fabric distortion that may occur as a result of wet cleaning." Further, the form that Ms*** signed clearly states that "while ZIPS exercises the utmost care - The customer upon signing assumes full responsibility."4} Ms*** picked up her garments and later returned to the store complaining that we had shrunk her pants despite the fact that she has signed a release form that specifically states that shrinkage can occur during the wet clean process.5) The owner, a formally educated professional tailor with a degree in apparel technology having more than years of experience, tried to accommodate Ms*** by asking her to bring in another pair of similar pants to get the proper sizeMs*** did so and the owner employed a blocking technique to restore the pants to their original sizeThe pants were in fact,
professionally blocked as discussed in our prior letter and not "stretched" as Ms*** alleges in her second response.6) After initially expressing satisfaction regarding the blocking that was performed, Ms*** returned with a matching top and a new complaint that the pants no longer matched the top to her satisfaction as the fabric "felt different" and was allegedly a different shadeWe were completely unaware that Ms*** had purchased a matching set and at no time did she inform us that the pants were part of a setDry Cleaners and clothing manufacturers always recommend that matching clothes be dry cleaned or washed together to avoid this exact issueWe have not processed the top,7) In an attempt to satisfy Ms***, our store manager generously offered her a $store credit which was refusedContrary to Ms***'s protestations, the issuing of a store credit is monetary compensation because the processing of garments costs moneyLabor, materials and machine time are expenses that must be borne by the business which is one of the reasons why we charge for our services in the first placeIt is therefore both unfounded and laughable to make the statement (which Ms*** has done no less than three times) that the issuance of a store credit costs "Zips NOTHING"8) In our assessment, Ms***'s garments are at least ten years old based upon the manufacturer's stampings on the garment's labelsStJohn is one of several manufacturers that clearly stamps the collection year on their garment labelsThere is no mistaking thisPerhaps Ms*** has only owned the garment for two yearsIf this is the case, it was in the possession of someone else for the eight years priorShe has provided no documentation (e.gstore receipt) supporting her claims so we have to refer to the manufacturer's label which clearly indicates the garment's ageGarments, like most goods, wear out over time and we do not think that it is appropriate for her to request a store credit in the amount of $for a pair often year old pants that we cleaned in accordance with her wishes.While it is clear that Ms*** feels that we have somehow damaged her clothes, we strongly believe otherwise because we did precisely what we said we would doWe cleaned the garments after she signed a form that expressly detailed the challenges of cleaning her heavily soiled pair of pants.Upon hearing of her complaint regarding the size issue, we took care in restoring her pants to the proper sizeWhen the results of this effort were deemed unsatisfactory by Ms*** for a completely different reason, our store manager offered her a generous settlement in an attempt to provide her with good customer service.Ms*** paid us $for our servicesWe offered her 30x the price she paid us despite that fact that she signed a release that explicitly states that her garment might be damaged in the cleaning process and releases us from any liabilityShe subsequently refused our offer which we have withdrawn because it is obvious that Ms*** cannot be reasoned with or satisfied regarding this unfortunate incidentCustomers reading this should know that we own up to our mistakes as no one is perfectWe always make a good faith effort to resolve customer concernsBusinesses use proven processes in an attempt to mitigate problems and our business is no exceptionNo one wants problems and we believe we have gone above and beyond in our attempts to help Ms***I am happy to answer any additional questions you may have and wish Ms*** all the best in her search for dry cleaning perfectionVery Truly Yours,
*** ** ***
Member, One Day Dry Cleaners LLC

Dear Ms***:
We appreciate the Revdex.com writing to us on behalf of Ms*** ***While we certainly understand
and empathize with her situation, we believe we have exercised all reasonable care in our attempt to rectify it
In the instant case, Ms*** visited our facility at 10:am on August 1st while the owner was on the phone with a supplierShe was told that the owner was unavailable at the moment and was offered the opportunity to speak with the store manager whereupon Ms*** informed the cashier that she preferred to wait to speak with the store ownerThe store manager did speak with her at 10:am and was joined by the owner at 10:amThe owner asked the customer how she could be of assistanceMs*** responded by aggressively claiming that we ruined her shirt and demanded $in compensationContrary to Ms***'s claim, it makes no sense that the owner would start a conversation by informing the customer that the damage was the customer's fault without asking the customer how she could be of assistance first which is exactly what happened
Prior to this visit, Ms*** had returned the shirt to our store claiming damage and the store manager offered to investigate the incidentThe owner, a professionally trained fabric professional, examined the shirt and determined that the snags in the garment -which were localized to the left shoulder area -could not have happened as a result of the cleaning or pressing processFurther, the shirt's construction consisted of loosely woven cotton threads that are more prone to snagging when worn with a shoulder bag, purse, nametag, etcIn our opinion, if a fabric has a propensity to snag during use, the fabric in the garment is defective and it should be returned to the store for replacement or a refundIt is not uncommon for certain articles of clothing to be manufactured with defective materials and we have assisted many customers in the past in helping them replace garments at the retailer
Nonetheless, the owner attempted to repair the garment by pulling the snags back through the garment - a laborious, time consuming process - in an attempt to rescue the garment and satisfy the customerWe were under no obligation to do so nor did we admit that we damaged the shirtWe process hundreds of articles of clothing every dayWhile we may occasionally break buttons, there is virtually
no opportunity in our process to snag a garment - especially in a localized mannerOur terms and conditions clearly state that we are not responsible for defective garments
We further note that upon leaving our store at 10:am, Ms***, threw the garment about which she was complaining on the concrete sidewalk outside of our facility along with two bags of clothes in order to come back inside and have a final word with the ownerAs we're sure you can appreciate, concrete is not known for its gentleness, particularly when it comes to fabrics, and if this is at all representative of how she handles her clothing, it is of little wonder that she experiences garment damage
While Ms*** is free to do whatever she wishes, we will be more than happy to provide her with a letter stating that the shirt is defective so that she can pursue remuneration from the retailer that sold her the garmentIf Ms*** is not amenable to our proposal, we will gladly refund the $she paid to have the garment cleaned
Very Truly Yours,
*** ** ***
Member, One Day Dry Cleaners LLC

Dear Ms. [redacted]:Thank you for the opportunity to respond to the complaint filed against our business. We sincerely appreciate the Revdex.com writing to us and providing us with a forum to address this issue. We are a small family owned dry cleaning franchise and strive to give our...

customers professional dry cleaning at affordable pricing. We work hard to address all customer complaints fairly and treat our customers with respect. On occasion, a customer will wear out a garment through normal wear and tear and not understand that dry cleaning is only a cleaning process and is unable to make a garment look new.Ms. [redacted] is well known to our business from a prior incident. I feel compelled to share this stoiy as it definitely is part of the calculus in determining the validity of her current complaint. The complaint that she lodged against our business at that time has been used as a training example ever since it happened.In this previous incident, Ms. [redacted] had demanded that we buy her a new sweater because “we put stains on it”. I clearly remember her standing at my front counter throwing an absolute tirade about how she had brought in a yellow wool sweater and she knows there were no stains on it when she brought it in She swore up and down that there were no stains as she would have pointed them out and the cashier would have marked them. She was absolutely adamant about the fact that she indeed never pointed out stains and that the cashier didn’t mark anything with the spotting tape. She insisted that this yellow sweater was spotless when she brought it in. She was yelling and her face was turning red...She was screaming that we were going to buy her a new sweater or she was going to.... fill in the blank.I had never seen such behavior from an adult before this day. That is why I remember it so well .She had screamed and yelled at several employees also. She was shocked and mortified that we were able to produce video of her dropping the yellow sweater off for cleaning and painstakingly pointing out each and EVERY stain on the sweater to my cashier who was in turn putting spotting tape on each and every spot She watched the video, buried her head toward the floor, and scampered out the door with not another word. No apology. She had just thrown a fit lasting 10-15 minutes in the front of my store in front of multiple other customers. I will never forget that. No apology. She had only dropped off several days before picking up so could it have really just slipped her mind? I really tried to give her the benefit of the doubt at that time but now regret it. She sent family members in to drop off her dry cleaning for quite a while after this incident.Now let’s fast forward to the current situation, Ms. [redacted] thinks that her claim is valid provided there is no video evidence to refute it. I respectfully disagree. This is a totally different circumstance that has to do with wear and tear on a garment and what caused it.Ms. [redacted]’s complaint is regarding pilling and holes, When she first brought the sweater dress back with a complaint, she told us that the pills were there when she dropped it off, but the hole wasn't At that time she was only blaming us for the hole. We clearly informed her that the pilling is indicative that the garment is not new. Then her story changed. She is now claiming that we put the pills in it as well. She also initially told us that the garment was new. This is yet another discrepancy that leads us to theconclusion that facts don’t matter to her, she just wants what she wants and will say anything to get it. She is also indicating that it is no longer available and wants us to buy her a different dress. This brings in to question whether or not she was being truthful when she told us the garment was new.I am attaching several bulletins from the Dry Cleaning and Laundry Institute in support of our explanation as to why we have determined that the damage to Ms. [redacted] garment is absolutely not something that can be caused in the dry clearing process and is certainly caused by wearing the garment or possibly manufacturing defects !F the garment is new as she claims.First, I would like to discuss fabric pilling. Fabric pilling is the result of garments constructed with a low twist yarn. Any abrasion from wearing or cleaning can cause the shorter yarn fibers to twist out and create fuzz on the surface. Any new garment that pills indicates that the manufacturer of the fabric did not create a durable fabric that would hold up to normal wear and care and is therefore considered a manufacturer's defect according to the Federal Trade Commission’s rules and regulations.Secondly, I would like to address the various causes of holes in knit fabrics. Knits are created with interlocking loops. Weakness and breakage of one small fiber can cause an area of the knit to unravel. This commonly occurs when a garment is worn. There is nothing in the dry cleaning process that would cause fiber breakage. Another source of damage to knits is from insects. Please see the enclosed attachment that explains insect damage in detail. A small hole in a knit garment will almost always increase in size during any cleaning process because of the interlocking loop construction. Given the fact that I could put a Kleenex through our dry cleaning process without damage, I submit to you that the yarn breakage on Ms. [redacted]’s sweater was certainly caused somewhere other than my facility. One other fact that I found interesting is that Ms. [redacted] presented that the hole that we caused was in the back of her sweater and she has been seen carrying a back pack purse. Straps and buckles on purses can certainly cause fiber breakage. I also would not rule out insect damage as we noted other holes in the garment while we were examining it. It should be of note that SHE never noticed the other holes. The hole in the back of the sweater could have been smaller when she dropped it off and therefore she wouldn't have noticed. Or maybe she noticed it and just forgot as with the yellow sweater incident.To summarize, upon inspection of the garment when it was returned to us, we noted wear and tear to the garment that indicated to us that this garment was at the end of its life expectancy. Garments do have an expected life span. If this garment was new and showed this extreme kind of wear, Ms. [redacted] should seek remedy from the garment manufacturer. None of the damage to the sweater could be caused in the dry cleaning process. This sweater was damaged before it was dropped off and we are not inclined to buy new clothes for our customers as they wear out their old ones. We would consider this unjust enrichment.I would also like to be clear that the behavior exhibited by Ms. [redacted] when she did not get the remedy she was seeking is not welcome in my facility. Yelling, screaming and honking her horn at other customers as they are entering my store is completely unacceptable. Her account has been locked and we will no longer clean any garments for Ms. [redacted]. We wish her luck in finding a new dry cleaner that meets her needs.Kind Regards,One Day Dry Cleaners, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Ms. [redacted]:This letter is in reference to the response to my complaint against One Day Dry Cleaners LLC, ID [redacted].I would like to clarify the incident on which One Day Dry Cleaners, LLC chose to elaborate. The sweater in question was in fact, a cotton/acrylic blend, not wool as they stated in their response. It is correct, that I was mistaken about the stains on the sleeve when I brought it in. When I saw the stains, I was in fact upset, but at no point, did I throw an "absolute tirade," and certainly did not yell to the point that my face would turn red. I commend One Day Dry Cleaners, LLC on their creative writing skills when they indicated that I screamed that they were going to buy me a new sweater or I was going to "fill in the blank." Absolutely false, but fun to read.At that time, I appreciated them showing me the video, and I told them so. If I am wrong, I am wrong, and I am more than willing to admit it. To say that I "buried my head toward the door, and scampered out the door with not another word, no aplology," is incorrect. In fact, the person that I was dealing with was the store manager, Laurie, and I apologized to her in person and made a joke about having newborns at home and being sleep deprived. At no point, was it an uncomfortable situation, and certainly not a situation where I threw a "tirade." One Day Dry Cleaners, LLC goes on to state that I sent family members in to drop off my dry cleaning for quite a while after this incident, which is, again, a false statement. One Day Dry Cleaners, LLC is on my route home from work. I do not live near the store, so no family members have dropped off my dry cleaning for me. What they are referring to is my dropping and picking up my mother's dry cleaning for her, again, since One Day Dry Cleaners, LLC is on my route home from work, it was convenient. Again, their facts are incorrect. If I had been so embarrassed by this, why did I continue to use One Day Dry Cleaners, LLC as my dry cleaner of choice? Because this wasn't the situation at all. They showed me the footage, I apologized for my mistake, and moved on. If this behavior did, in fact, occur, why would they not lock my account at that point? I would hope that for a situation that they claim to "use as a training example" I would have been banned at that point as a customer.Additionally, in their response, One Day Dry Cleaners, LLC indicates that when I first brought my sweater dress back with a complaint, I told them that the pills were there. Again, as I stated at that point, there were NO PILLS on the dress prior to my dropping it off for cleaning. In fact, I had worn it to work several days before, where I am expected to dress professionally. Pills on a dress would never be acceptable. In the response from One Day Dry Cleaners, LLC, they indicate that I told them the garment was new. This is also false. I told Robert R[redacted], assistant manager, that I purchased the dress from Everlane at the end of last season and had only worn it a few times and he made a comment of, "oh, so you must have gotten a good deal on it", to which I replied, "No, I did not, but it was nearly sold out and I loved it so I bought it." This style is no longer available on the Everlane website, as the styles typically change each season. I had provided One Day Dry Cleaners, LLC with a print out of the current cashmere dress offered this season, which is similar to the one they ruined. Bob R[redacted], store manager, threw this paper at me, along with my crumpled up dress, when they told me that they would not replace it.One Day Dry Cleaners, LLC is very fond of the fact that they provided me with camera footage of my spotted yellow sweater. When I first called to complain about my ruined cashmere dress, the associate that I spoke with told me to bring it in and assured me that if it had been damaged prior to cleaning, the associate cleaning it would have held it up to the camera, as this is their standard procedure. Why is One Day Dry Cleaners, LLC refusing to provide camera footage in this instance? Why not just show me the footage, so that I can "scamper out the door" as they falsely claim that I had done before?When one drops off a garment to be dry cleaned, one expects that the staff will be experts in garment and fabric care. One does not expect that they will take the plastic off of their newly-cleaned garment to see that it has been utterly destroyed beyond repair. Whomever cleaned this garment was obviously very rough with it. This cashmere was not handled with the least bit of care. I appreciate the literature that One Day Dry Cleaners, LLC included with their response, and as their literature points out, pilling is normal wear for low-quality cashmere, which Everlane is not. According to the Everlane website, their cashmere is 100% grade-A Mongolian cashmere, Holes are absolutely inexcusable and shows that the garment was mishandled. Again, I reiterate, neither the pills nor the holes were there prior to my dropping it off to be cleaned at One Day Dry Cleaners, LLC.The current version of the dress that One Day Dry Cleaners, LLC has ruined is available currently on the Everlane website. I am again requesting that One Day Dry Cleaners, LLC replace the dress that they ruined. The cost to replace is $155.00. https://www.everlane.com/products/womens-cashmere-v-midi-dress-black?collection=... Regards,[redacted]

RE:[redacted] Dear Ms. Edwards:Once again I have the pleasure of writing to you regarding a complaint filed against our store. In this case, as with the others that came before it, we sincerely appreciate the Revdex.com writing to us and giving us the opportunity to explain the...

circumstances behind the alleged issue. We operate a small dry cleaning franchise and strive to treat all customers equitably. In the instant case, [redacted] complains that we allegedly "ruined" an "expensive pair of St. John Knit pants". While we certainly understand and empathize with her situation, we believe we have exercised all reasonable care in our attempt to rectify her complaint prior to her contacting the Revdex.com.Ms. [redacted] brought in a pair of badly soiled pants to be cleaned. The only reason why we would request that a wet clean authorization form be signed by a customer for dry clean only clothes is because the stains are so severe that we believe that the dry cleaning process will not properly treat them. Certain cleaning agents MUST be rinsed out with water. For your convenience, a copy of a wet clean authorization form is attached. In practice, we spot cleaned the pants with the appropriate chemicals required to remove the stains and then used the hand wash setting on our washing machine to remove the cleaning agents from the garments. They were then hung to air dry with no heat at all being applied at any time. Ms. [redacted] picked up her garments and later returned to the store complaining that we had shrunk her pants despite the fact that she has signed a release form that specifically states that shrinkage can occur during the wet clean process.The owner tried to accommodate Ms. [redacted] by asking her to bring in another pair of similar pants to get the proper size. Ms. [redacted] did so and the owner employed a blocking technique to restore the pants to their original size whereupon Ms. [redacted] returned with a matching top and a new complaint that the pants no longer matched the top to her satisfaction as the fabric "felt different" and was allegedly a different shade. We were completely unaware that Ms. [redacted] had purchased a matchingset and at no time did she inform us that the pants were part of a set. Dry Cleaners and clothing manufacturers always recommend that matching clothes be dry cleaned or washed together to avoid this exact issue. We have not processed the top.In an attempt to satisfy Ms. [redacted], our store manager generously offered her a $60 store credit which was refused. To the best of our knowledge, Ms. [redacted]'s garments are at least ten years old based upon the manufacturer's stampings on the garment's labels. Garments, like most goods wear out over time and we do not think that it is appropriate for her to request a store credit in the amount of $200 for a pair often year old pants that we cleaned in accordance with her wishes.While it is regrettable that Ms. [redacted] feels that we have somehow damaged her clothes, we strongly believe otherwise. We did precisely what we said we would do - we cleaned the garments after she signed a form that expressly detailed the challenges of cleaning her heavily stained pair of pants. Upon hearing of her compliant regarding the size issue, we took care in restoring her pants to the proper size which we note is the subject of her Revdex.com filing. When the results of this effort were deemed unsatisfactory by Ms. [redacted] for a completely different reason, our store manager offered her a generous settlement in an attempt to provide her with good customer service. At this point, we have exhausted all of our options and we are withdrawing our prior settlement offer because we believe that Ms. [redacted] cannot be satisfied. In our view, Ms. [redacted] is asking to be unjustly enriched with her request of a $200 store credit for us performing the services she requested that we perform on a ten year old, heavily soiled garment for which no receipts have been provided. The pants are clean and Ms. [redacted] is welcome to come to our store during normal business hours to retrieve them.I am happy to answer any additional questions you may have and wish Ms. [redacted] all the best in her search dry cleaning satisfaction.
Very Truly Your,
[redacted]
Member, One Day Dry Cleaners LLC

Review: Zips returned a Hugo Boss dress shirt to me with damage on the front left side. They spent a month trying to "repair" it after admitting that they damaged the shirt. I explained it was a $215 shirt and that I wanted it to be replaced -- it should never have been damaged in the first place. They requested a receipt verifying the purchase and told me the owner would be in touch. After waiting a month with no word from the owner I stopped in to Zips with my receipt and asked to speak with the owner. After waiting for her for 20 minutes, she never introduced herself, shook my hand or apologized. She immediately began to tell me all the reasons why the damage on the shirt was MY FAULT and deny any responsibility. I expressed to her that I am a good customer, and would like to continue to be one, but want reimbursement for the shirt; which they DID improve the damage on, however, it is still visible. She said, "There is no way you can PROVE that that damage wasn't already done when you brought that shirt in here." And for me, that was the last straw. I asked, "Are you going to reimburse me for the shirt or not?" She said no and I left after telling her she just lost a good customer.Desired Settlement: I would like the owner to 1) APOLOGIZE for her rudeness and blaming attitude -- clearly she doesn't know how to be in a "service" business and 2) I would like the cost of my EXPENSIVER shirt reimbursed to me. I am considering contacting my attorney to handle this matter.

Business

Response:

Review: Since November, 2014 I have been trying to resolve an issue with this dry cleaner. I brought in an expensive pair of St. John Knit pants for dry cleaning. There was a spot and the attendant asked if they could use water on the spot. I agreed and signed a form. When I picked up the pants, I found that they had washed the pants, instead of dry cleaning, and so the pants shrunk and are ruined and not wearable. I made many calls to ZIPS to resolve this issue. I spoke with the manager, Bob, on several occasions. All I want is a dry cleaning credit for the amount of the pants, which would be $200. The owner refuses because I signed the form. The attendant said water would be used on the stain alone. Instead, they washed, instead of dry cleaned, the pants and ruined them. I have been calling since November 2014 and this matter has yet to be resolved. Very few of my phone calls are returned. Since I am asking for a $200 dry cleaning credit to cover the cost of the pants, ZIPS does not have to pay me any money at all and still refuses to resolve this case.Desired Settlement: A $200 dry cleaning credit to cover the cost of the pants. This would not cost ZIPS a single dollar.

Business

Response:

RE:[redacted] Dear Ms. Edwards:Once again I have the pleasure of writing to you regarding a complaint filed against our store. In this case, as with the others that came before it, we sincerely appreciate the Revdex.com writing to us and giving us the opportunity to explain the circumstances behind the alleged issue. We operate a small dry cleaning franchise and strive to treat all customers equitably. In the instant case, [redacted] complains that we allegedly "ruined" an "expensive pair of St. John Knit pants". While we certainly understand and empathize with her situation, we believe we have exercised all reasonable care in our attempt to rectify her complaint prior to her contacting the Revdex.com.Ms. [redacted] brought in a pair of badly soiled pants to be cleaned. The only reason why we would request that a wet clean authorization form be signed by a customer for dry clean only clothes is because the stains are so severe that we believe that the dry cleaning process will not properly treat them. Certain cleaning agents MUST be rinsed out with water. For your convenience, a copy of a wet clean authorization form is attached. In practice, we spot cleaned the pants with the appropriate chemicals required to remove the stains and then used the hand wash setting on our washing machine to remove the cleaning agents from the garments. They were then hung to air dry with no heat at all being applied at any time. Ms. [redacted] picked up her garments and later returned to the store complaining that we had shrunk her pants despite the fact that she has signed a release form that specifically states that shrinkage can occur during the wet clean process.The owner tried to accommodate Ms. [redacted] by asking her to bring in another pair of similar pants to get the proper size. Ms. [redacted] did so and the owner employed a blocking technique to restore the pants to their original size whereupon Ms. [redacted] returned with a matching top and a new complaint that the pants no longer matched the top to her satisfaction as the fabric "felt different" and was allegedly a different shade. We were completely unaware that Ms. [redacted] had purchased a matchingset and at no time did she inform us that the pants were part of a set. Dry Cleaners and clothing manufacturers always recommend that matching clothes be dry cleaned or washed together to avoid this exact issue. We have not processed the top.In an attempt to satisfy Ms. [redacted], our store manager generously offered her a $60 store credit which was refused. To the best of our knowledge, Ms. [redacted]'s garments are at least ten years old based upon the manufacturer's stampings on the garment's labels. Garments, like most goods wear out over time and we do not think that it is appropriate for her to request a store credit in the amount of $200 for a pair often year old pants that we cleaned in accordance with her wishes.While it is regrettable that Ms. [redacted] feels that we have somehow damaged her clothes, we strongly believe otherwise. We did precisely what we said we would do - we cleaned the garments after she signed a form that expressly detailed the challenges of cleaning her heavily stained pair of pants. Upon hearing of her compliant regarding the size issue, we took care in restoring her pants to the proper size which we note is the subject of her Revdex.com filing. When the results of this effort were deemed unsatisfactory by Ms. [redacted] for a completely different reason, our store manager offered her a generous settlement in an attempt to provide her with good customer service. At this point, we have exhausted all of our options and we are withdrawing our prior settlement offer because we believe that Ms. [redacted] cannot be satisfied. In our view, Ms. [redacted] is asking to be unjustly enriched with her request of a $200 store credit for us performing the services she requested that we perform on a ten year old, heavily soiled garment for which no receipts have been provided. The pants are clean and Ms. [redacted] is welcome to come to our store during normal business hours to retrieve them.I am happy to answer any additional questions you may have and wish Ms. [redacted] all the best in her search dry cleaning satisfaction.Very Truly Your,[redacted]Member, One Day Dry Cleaners LLC

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Description: DRY CLEANERS

Address: Pittsburgh, Pennsylvania, United States, 15216

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