Complaint:
I am rejecting this response because: The response from One Fast Cat clearly supports my complaint In the response, MsB*** admits that the pads are flawed and that there is an adhesive problem She admits that the company is working on fixing that problem and that it will take a while And, she admits that if I was willing to take their "offer" for a new half priced wheel that the problem would in fact persist
What she got wrong was to suggest that the problem is just "aesthetics." My cats cannot use the damaged wheel as it exists Pieces of the red padding are now chipping off and I am afraid that the cats will try to eat those pieces (some of which are now soaked with the toxic materials the company suggested for removal) Plus, since my cat shredded the pads, which is why I needed to replace them in the first place, he will no longer get on the wheel because the pads are so damaged Finally, in my attempt to use a hair blower, alcohol and Goo Gone to remove the pads, all dangerous suggestions by the company for me and the cats, the wheel became even more damaged and unusable As a result, I have placed the wheel outside so the cats can't get to it
Therefore, it is absolutely inaccurate to suggest that the "cat wheel itself is working fine" when without proper pads, cats cannot walk/run on the wheel This makes the wheel totally unusableFor a product that was created to make my cats healthier, it is now dangerous to my cats because of the poisons suggested I use to remove the pad, the chipping of the pads, and the one blank space that I managed to remove the pad after hours of scraping with a knife and with the chemicals It is not an "aesthetic" problem as suggested by Jodi B***; the wheel is no longer safe and usableIt is permanently damaged by their defective padsGiven that the company has now admitted in writing to the Revdex.com that their product does in fact have an adhesive problem, I more firmly stand by my complaint that their pads permanently damaged and destroyed my wheel I am now requesting not only a refund for the original wheel for $but also the additional $I spent on pads (including the one that destroyed my wheel) Since the wheel is no longer usable in its present condition, it seems to me that it is only fair and right for the company to refund me the costsI do hope that One Fast Cat figures out how to correct this problem It is a creative and interesting product for my cats and I am deeply disappointed that my experience with their wheel has ended so badlyThank you
Regards,
J* ***
Our customer J* *** purchased a Cat Wheel December 12, for $On June 20, she purchased (2) sets of replacement pads for $and then another set of replacement pads on January 3, for the amount of
$19.98. She called our office and explained how the pads were sticking to the wheel and we suggested using a blow dryer and rubbing alcohol to help remove the padsOn January 5, a refund was issued in the amount of $for recent purchase of the pads.
We have become aware of the adhesive problem of the pads and we are in the process of fixing them, but they have not been completed as it takes a couple months to finalize the final productWe have offered her to purchase a new Cat Wheel at a discounted rate, but the problem will still persist pertaining to the adhesive if she decides to purchase another set of replacement pads until they have been corrected The Cat Wheel itself is working fine but it's the aesthetics of the pads that are causing her grieveOur customers are very important to us and we constantly welcome any feedback from our customers to better improve our products and customer service.
Thank you,
J*** ***
Response:
We are rejecting the complete reimbursement of the Cat Wheel since in fact it does work, but we issued you a refund of $today for the two sets of Replacement PadsThank you,
J*** ***
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Complaint:
I am rejecting this response because: The response from One Fast Cat clearly supports my complaint In the response, MsB*** admits that the pads are flawed and that there is an adhesive problem She admits that the company is working on fixing that problem and that it will take a while And, she admits that if I was willing to take their "offer" for a new half priced wheel that the problem would in fact persist
What she got wrong was to suggest that the problem is just "aesthetics." My cats cannot use the damaged wheel as it exists Pieces of the red padding are now chipping off and I am afraid that the cats will try to eat those pieces (some of which are now soaked with the toxic materials the company suggested for removal) Plus, since my cat shredded the pads, which is why I needed to replace them in the first place, he will no longer get on the wheel because the pads are so damaged Finally, in my attempt to use a hair blower, alcohol and Goo Gone to remove the pads, all dangerous suggestions by the company for me and the cats, the wheel became even more damaged and unusable As a result, I have placed the wheel outside so the cats can't get to it
Therefore, it is absolutely inaccurate to suggest that the "cat wheel itself is working fine" when without proper pads, cats cannot walk/run on the wheel This makes the wheel totally unusableFor a product that was created to make my cats healthier, it is now dangerous to my cats because of the poisons suggested I use to remove the pad, the chipping of the pads, and the one blank space that I managed to remove the pad after hours of scraping with a knife and with the chemicals It is not an "aesthetic" problem as suggested by Jodi B***; the wheel is no longer safe and usableIt is permanently damaged by their defective padsGiven that the company has now admitted in writing to the Revdex.com that their product does in fact have an adhesive problem, I more firmly stand by my complaint that their pads permanently damaged and destroyed my wheel I am now requesting not only a refund for the original wheel for $but also the additional $I spent on pads (including the one that destroyed my wheel) Since the wheel is no longer usable in its present condition, it seems to me that it is only fair and right for the company to refund me the costsI do hope that One Fast Cat figures out how to correct this problem It is a creative and interesting product for my cats and I am deeply disappointed that my experience with their wheel has ended so badlyThank you
Regards,
J* ***
Our customer J* *** purchased a Cat Wheel December 12, for $On June 20, she purchased (2) sets of replacement pads for $and then another set of replacement pads on January 3, for the amount of
$19.98. She called our office and explained how the pads were sticking to the wheel and we suggested using a blow dryer and rubbing alcohol to help remove the padsOn January 5, a refund was issued in the amount of $for recent purchase of the pads.
We have become aware of the adhesive problem of the pads and we are in the process of fixing them, but they have not been completed as it takes a couple months to finalize the final productWe have offered her to purchase a new Cat Wheel at a discounted rate, but the problem will still persist pertaining to the adhesive if she decides to purchase another set of replacement pads until they have been corrected The Cat Wheel itself is working fine but it's the aesthetics of the pads that are causing her grieveOur customers are very important to us and we constantly welcome any feedback from our customers to better improve our products and customer service.
Thank you,
J*** ***
Response:
We are rejecting the complete reimbursement of the Cat Wheel since in fact it does work, but we issued you a refund of $today for the two sets of Replacement PadsThank you,
J*** ***
+