One For The Road, LLC

***DOCUMENT ATTACHED [redacted] I am responding to Revdex.com complaint ID: [redacted] ( [redacted] ) made by Ms [redacted] to my business regarding a July 3rd, incident that took place.Re: customer statement of the problem as read in the letter I received by the Revdex.comAre: drink ordered by Ms [redacted] it was an iced peppermint mocha, not a mocha, customer asked for sweet and low packets on the sideBre: unusual appearanceafter viewing video surveillance footage, said drink had no unusual appearance to itie: clumps, separation, chunks, powder, vomit, etc.Cre: when she returned to the countervideo surveillance footage shows that the customer must have tried to add her sweet and low packets to the drink (and it would not combine with it because it is an iced cold beverage, basic culinary skills) because there is a white powdery substance floating on topOur ingredient used is not white, but a deep dark chocolate.DRe: server (Mariah,not Miranda) unwilling to issue refund or replacementindeed, no replacement or refund is due to the customer because this drink went out as perfect as could beFrom the ingredients, to the proper steps, to the friendly service.ERe: refund, apology, gift cardno refund or gift card will be issued to Ms [redacted] Furthermore, we reserve the right to refuse service and this is definitely one of those casesAs I previously explained in a voicemail that I left on the cell phone of Ms [redacted] 's husband on the said morning because they did not answer my call, we did everything properly in making the drinkI advised them that when they are visiting Grangeville that they need to find a different coffee shop.Our mission at One For The Road has always been, and will always be to provide thee very best product in a timely, consistent manner with the friendliest of serviceWe take pride in our work at One For The Road and do not tolerate hostility, bullying,or any other brashness.Ms [redacted] took to social media, particularly Facebook and posted a very negative review on One For The RoadI am asking her to remove this comment and any other negative reviews she may have posted anywhere elseIf she cannot remove the negative comments, then I am asking her to make a follow up comment as an apologyBecause this is more than just a review, it is called libelMs [redacted] is not stating all of the facts, as you can see from the enclosed letters by Mariah and a witnessI have been advised that I have the evidence needed in pursuing a libel case against Ms [redacted] ,which I will do if neededYou see, this is much more than a free coffee or a $refund to me, this is my business, this is my life, this is my familyIwant every customer to go away with a pleasant experience and come back for more, but in this case, it just needs to endI can take to social media too, Igoogled Ms [redacted] and number of Christian things come upIwonder if she would be happy with me posting her profanity, rudeness, etc or the video for everyone to seeAnd that would not be libel on my part as it is a fact and not fictionThe principle, the ethics, the morality of it all

Good afternoon,Our office issued an auto policy for Ms [redacted] on 2/20/ The initial payment taken by [redacted] Insurance, direct from insured's checking account was $ The insured then contacted [redacted] direct on 3/2/16, discussed the billing and made an additional payment via credit card in the amount of $ On 4/5/an underwriting memo was mailed to the insured direct from [redacted] insurance in regards to providing proof of garaging address The insured contacted [redacted] direct again on 4/8, the policy was reviewed as far as the information they were requesting, along with the billingThe policy was set then set up for cancelation effective 4/15/16, since the appropriate information was never received I had spoken to the insured myself on several occasions, prior to the cancel date, in reference to the information [redacted] was requesting and that the policy was set to cancel The information the carrier was requesting she could not provide The information she provided to our office was insufficient due to not being in her name Once again, I spoke to the insured several times prior to the cancel date and advised her of this Along with receiving the information via mail from [redacted] direct The policy canceled on 4/15/ I spoke with the insured on 4/and provided her with a quote for replacement coverage and she declined Homeowners coverage was never provided to the insured, due to the property not being in her name and had pre-existing conditions I had advised her to contact her previous agent as we could not provide her a policy The client was only provided an auto policy from our office, with the payments listed above It is my pleasure to work with the Revdex.com to resolve this issue.Thank you for your time,Tara R***

Good afternoon,Our office issued an auto policy for Ms*** on 2/20/16.? The initial payment taken? by *** Insurance,? direct from insured's checking account was $87.52.? The insured then contacted *** direct on 3/2/16, discussed the billing? and made an
additional payment via credit card in the amount of $87.? On 4/5/an underwriting memo was mailed to the insured direct from *** insurance in regards to providing proof of garaging address.? ? The insured contacted *** direct again on 4/8, the policy was reviewed as far as the information they were requesting, along with the? billing.? The policy was set then set up for cancelation? effective 4/15/16,? since the appropriate information was never? received.? I had spoken to the insured myself on several occasions, prior to the cancel date,? in reference to the information *** was requesting and that the policy was set to cancel.? ? ? The information the carrier was requesting she could not provide.? ? The information she provided to our office was insufficient due to not being in her name.? Once again, I spoke to the insured several times prior to the cancel date and advised her of this.? Along with receiving the information via mail from *** direct.? The policy canceled on 4/15/16.? I spoke with the insured on 4/and provided her with a quote for replacement coverage and she declined.? ? Homeowners coverage was never provided to the insured, due to the property? not being in her name and had pre-existing conditions.? I had advised her to contact her previous agent as we could not provide her a policy.? ? The client was? only provided an auto policy from our office, with the payments listed above.? ? ? It is my pleasure to work with the Revdex.com to resolve this issue.Thank you for your time,Tara R***

[redacted]DOCUMENT ATTACHED[redacted]
I am responding to Revdex.com complaint ID: [redacted])  made by Ms. [redacted] to my business regarding a July 3rd, 2016 incident that took place.Re: customer statement of the problem as read in the letter I received by the Revdex.comA. re: drink ordered by Ms....

[redacted]it was an iced peppermint mocha, not a mocha, customer asked for sweet and low packets on the sideB. re: unusual appearanceafter viewing video surveillance footage, said drink had no unusual appearance to it. ie: clumps, separation, chunks, powder, vomit, etc.C. re: when she returned to the countervideo surveillance footage shows that the customer must have tried to add her sweet and low packets to the drink (and it would not combine with it because it is an iced cold beverage, basic culinary skills) because there is a white powdery substance floating on top. Our ingredient used is not white, but a deep dark chocolate.D. Re: server (Mariah,not Miranda) unwilling to issue refund or replacementindeed, no replacement or refund is due to the customer because this drink went out as perfect as could be. From the ingredients, to the proper steps, to the friendly service.E. Re: refund, apology, gift cardno refund or gift card will be issued to Ms. [redacted]. Furthermore, we reserve the right to refuse service and this is definitely one of those cases. As I previously explained in a voicemail that I left on the cell phone of Ms. [redacted]'s husband on the said morning because they did not answer my call, we did everything properly in making the drink. I advised them that when they are visiting Grangeville that they need to find a different coffee shop.Our mission at One For The Road has always been, and will always be to provide thee very best product in a timely, consistent manner with the friendliest of service. We take pride in our work at One For The Road and do not tolerate hostility, bullying,or any other brashness.Ms. [redacted] took to social media, particularly Facebook and posted a very negative review on One For The Road. I am asking her to remove this comment and any other negative reviews she may have posted anywhere else. If she cannot remove the negative comments, then I am asking her to make a follow up comment as an apology. Because this is more than just a review, it is called libel. Ms. [redacted] is not stating all of the facts, as you can see from the enclosed letters by Mariah and a witness. I have been advised that I have the evidence needed in pursuing a libel case against Ms. [redacted],which I will do if needed. You see, this is much more than a free coffee or a $4 refund to me, this is my business, this is my life, this is my family. Iwant every customer to go away with a pleasant experience and come back for more, but in this case, it just needs to end. I can take to social media too, Igoogled Ms. [redacted] and number of Christian things come up. Iwonder if she would be happy with me posting her profanity, rudeness, etc or the video for everyone to see. And that would not be libel on my part as it is a fact and not fiction. The principle, the ethics, the morality of it all.