Complaint: [redacted] I am rejecting this response because: This response is an insult to my intelligence! All of my transactions are in sequence and I can account for each and every pennyI made no transaction on the day in question and the idea that a merchant has the ability to FORCE a transaction through with a debit card is ludicrous! The way 'debit' cards work is that you have to have the funds available or the transaction is declinedThis is creative mathematics and I will go so far as to say it's outright FRAUD! To insinuate that I expected an immediate refund to be posted to my account is to add insult to injuryI am a Federal Supervisor with the oversight of close to individualsThe point is I am not STUPID! I never had these problems as long as Walgreen's was connected to this cardThis is a new company with outrageous fee's Walgreen's now has no connection with this new company, and I can clearly see whyI elect to go to binding arbitration because this is more than being cheated out of $This is about principle! Sincerely, [redacted] * [redacted]
We reviewed Mr [redacted] ’s complaintIn our previous response, we reported that we charged back a transaction from Walmart Mr [redacted] believes he did not makeOn January 29, 2016, Walmart second presented the transaction claiming that Mr [redacted] entered into the transactionAs a result, Walmart took the money back from Mr [redacted] ’s card accountWe have since provided a credit for the money Walmart has taken from his account Mr [redacted] asserts that he uses text alerts to manage his card accountWe are pleased that Mr [redacted] takes advantage of this convenient featureText alerts are a useful tool, unfortunately, there is not a text alert for every possible transaction that could affect his card account However, as we have explained to Mr [redacted] all transactions are disclosed on the cardholder websiteIn addition, there is a mobile app he can use to view all transactions on his card account Mr [redacted] asserts that Walgreens used to manage and service this card programTo be clear, Walgreens distributed the cards, but it did not manage or service the programThe same bank and company that issued and serviced the cards while Walgreens was selling the cards is the same company that is now issuing and servicing the card This issue was created by WalmartWe are trying to assist Mr [redacted] to resolve itWe do not receive the money that Walmart took from Mr [redacted] ’s card account We have contacted Mr [redacted] to explain the process to him, but have only been able to leave a messageWe thank Mr [redacted] for using the Exact Prepaid MasterCard
Complaint: [redacted] I am rejecting this response because: This explanation is insufficientI elect to go to arbitrationSince Exact Prepaid Master Card sure of their figures this matter can simply be resolved once and for all by having Exact Prepaid Master Card present to the arbitrator the exact time line that I have on my text alert systemReasonable requestExact Prepaid MasterCard contends that the text alert system doesn't show all of the financial features and transactions(HOW CONVENIENT!) Has anyone ever noticed that when a mistake is made to an account, as is the case here, it's most always in the advantage of the companyFew companies make the mistake of putting TOO MUCH into the account, but, as is this case, my account showed a minus in the amount for a grand total of -$Please explain to the arbiter and myself where the minus amounts came from, the reason, rationale and dates of these reversals and why two transactions were denied at [redacted] grocery stores on the dates in question on my last response? May I add that I use the 'alert' system with both my [redacted] and my [redacted] accountBoth alerts and the online reconciliation matchThey do not in the case hereThere is a bigger issue hereThe issue I present, is that even if refunds are not shown on the text alert system, the new balance on the text alerts shouldThis is where the fuzzy math comes into playBy hiding the true value from the alert system, the whole purpose of the alert system is circumventedI have no desire to go back and forth with this company indefinitelyUnless I am mistaken, there should be more complaints of this nature against company or they have, should learn from the error of there waysThis is a matter of principleI contend I had to suspend my direct deposit to protect my moneyOther wise I would be in the hole - $I await further instructions for both parties regarding submission to the Revdex.com / Arbitrator on the financial timeline on this account on the days outlined in my last responseThis is my first step in shedding light to this situation, before State and Federal agencies are brought in Sincerely, [redacted] * [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is either a fraudulent company or there is voodoo transactions going on behind the scenes with one or more individualsI also plan to contact the 'Georgia Department of Law - Consumer Protection Unit.' While it does appear that a credit of $(approximately)was returned to my account on or around January 25, I had to make a small purchase to have it reflected on my text alertsKnowing the history of my experience with this company I chose to stop my automatic Federal Government payroll deductions starting this current pay cycleTHANK GOD I DID! Carefully monitoring my text alerts Here is the transaction record: 1/16/a transaction in the amount of $was approveLeaving a balance of $(This is where it get murky and transactions took place behind the scenes that did not reflect on my alerts leading me to contact the Revdex.comSubsequently though showing a balance $I made a [redacted] DVD rental for $on 1/28/at 12:pm which showed I had a balance of $(IT'S A MIRACLE!) That same day 1/28/I made a purchase of $at the [redacted] which left me a balance of $I promptly went to the [redacted] ATM and withdrew $for a total fee transaction of $which left me a current balance of $I should have a balance of $as of 1/29/@ 8:am (Minus fees) I sought to make a purchase of $this morning at [redacted] Grocery Store (1/30/16) the transaction was deniedThen I sought to have the amount be lowered to $and again it was deniedI called the automatic system for my balance (Which is a fee - really?) and my balance is NEGATIVE -$ This company needs to be on the next episode of 'American Greed!' Here is how their scam worksThey have transactions that do not appear on the alerts / text system(When someone as I shine a light on them they come up with some [redacted] and [redacted] story of how Walmart 'FORCED' a transaction through, so are they now going to say that the [redacted] ATM forced a transaction to be posted in the amount of -$but called me and the Revdex.com about how they were able to get Walmart to see the error of their way) Once these hidden transactions are done on this company's part they can adjust the figures anyway they want as what goes on behind the scenes do not appearThen the Exact Prepaid Master Card people wait for the a 'Direct Deposit' to hit, and withdraw t those funds leaving a lesser amount for the customerPerhaps because of the small percentage who complain, these illicit transactions, no doubt which can amount to God only knows how much? But I would not be surprised that the amount could potentially reach in the millionsAre successful and come up with a dog and pony show reason why these figures don't match With all due respect, Exact Prepaid Master Card picked the wrong customer to defraud! (No wonder Walgreens parted ways with these people!) Let bring this to light! Please explain to me and the Revdex.com and the Georgia Attorney General how my account was credited $a few days ago and now is negative in almost double the amount that was credited? If MrChris T [redacted] wants this case resolved, this company will now pay me, $for my accountThis is only fair and just seeing that this company would have absconded with $once my direct deposit hit thus hopping my Revdex.com case was dismissed and recouping their refundI also would like Walmart to be brought in and see if they did in fact credit my account $or if this is a fabrication? If it is, then I contend fraud has been committed to the Revdex.com as well based upon misrepresentation of material factsThis case needs to be presented to the FFC , the FBI and to Judge Judy on national television, (Which may not be a bad idea?) This company has days to credit my account $or I will proceed with all of the above actions! Once my account is credited the above figure, I will close my account and be done with Exact Prepaid Master CardIf these actions that I am requesting are not agreed to, then I will proceed with legal means at my disposal for recoupment, including court and lawyer fee's! Sincerely, [redacted] * [redacted]
Revdex.com Response Complainant: [redacted] Complaint ID: [redacted] Program: Wired Plastic Cid: [redacted] Second Response: September 8, We have received Ms [redacted] ’s responseAs we explained to Ms [redacted] in our previous response, pursuant to the cardholder agreement the Bank has the right to cancel, repossess, or revoke a card account at any time without prior notice subject to applicable lawThe Bank chose to cancel Ms [redacted] ’s account at its discretion in accordance with the cardholder agreementIf Ms [redacted] wishes to contact the Bank regarding the closure of her account, she can do so at 1(866) 271-
Revdex.com Response Complainant: [redacted] Case Number: [redacted] Program: One Global - Wired Plastic Cid: Initial Response: January 25, We reviewed Ms***’ complaintMs [redacted] alleges that she has had money stolen from her card account Ms [redacted] alleges that on January 20, 2018, she attempted to use her card, but her transaction was declined for insufficient fundsShe checked her account online and saw that she had a negative balance, but she believed that she had funds on her card accountShe contacted customer service and was advised that she did have a positive balance and that there was a system errorWe contacted Ms [redacted] on January 23, 2018, and advised her that we had discovered the cause of the errorWe have removed that code that was causing the discrepancy in the balance displayWe also reversed two customer service fees associated with this issue and a monthly fee as a courtesy to Ms***
Complaint: [redacted] I am rejecting this response because: This response is an insult to my intelligence! All of my transactions are in sequence and I can account for each and every pennyI made no transaction on the day in question and the idea that a merchant has the ability to FORCE a transaction through with a debit card is ludicrous! The way 'debit' cards work is that you have to have the funds available or the transaction is declinedThis is creative mathematics and I will go so far as to say it's outright FRAUD! To insinuate that I expected an immediate refund to be posted to my account is to add insult to injuryI am a Federal Supervisor with the oversight of close to individualsThe point is I am not STUPID! I never had these problems as long as Walgreen's was connected to this cardThis is a new company with outrageous fee's Walgreen's now has no connection with this new company, and I can clearly see whyI elect to go to binding arbitration because this is more than being cheated out of $This is about principle! Sincerely, [redacted] * [redacted]
We reviewed Mr [redacted] ’s complaintIn our previous response, we reported that we charged back a transaction from Walmart Mr [redacted] believes he did not makeOn January 29, 2016, Walmart second presented the transaction claiming that Mr [redacted] entered into the transactionAs a result, Walmart took the money back from Mr [redacted] ’s card accountWe have since provided a credit for the money Walmart has taken from his account Mr [redacted] asserts that he uses text alerts to manage his card accountWe are pleased that Mr [redacted] takes advantage of this convenient featureText alerts are a useful tool, unfortunately, there is not a text alert for every possible transaction that could affect his card account However, as we have explained to Mr [redacted] all transactions are disclosed on the cardholder websiteIn addition, there is a mobile app he can use to view all transactions on his card account Mr [redacted] asserts that Walgreens used to manage and service this card programTo be clear, Walgreens distributed the cards, but it did not manage or service the programThe same bank and company that issued and serviced the cards while Walgreens was selling the cards is the same company that is now issuing and servicing the card This issue was created by WalmartWe are trying to assist Mr [redacted] to resolve itWe do not receive the money that Walmart took from Mr [redacted] ’s card account We have contacted Mr [redacted] to explain the process to him, but have only been able to leave a messageWe thank Mr [redacted] for using the Exact Prepaid MasterCard
Complaint: [redacted] I am rejecting this response because: This explanation is insufficientI elect to go to arbitrationSince Exact Prepaid Master Card sure of their figures this matter can simply be resolved once and for all by having Exact Prepaid Master Card present to the arbitrator the exact time line that I have on my text alert systemReasonable requestExact Prepaid MasterCard contends that the text alert system doesn't show all of the financial features and transactions(HOW CONVENIENT!) Has anyone ever noticed that when a mistake is made to an account, as is the case here, it's most always in the advantage of the companyFew companies make the mistake of putting TOO MUCH into the account, but, as is this case, my account showed a minus in the amount for a grand total of -$Please explain to the arbiter and myself where the minus amounts came from, the reason, rationale and dates of these reversals and why two transactions were denied at [redacted] grocery stores on the dates in question on my last response? May I add that I use the 'alert' system with both my [redacted] and my [redacted] accountBoth alerts and the online reconciliation matchThey do not in the case hereThere is a bigger issue hereThe issue I present, is that even if refunds are not shown on the text alert system, the new balance on the text alerts shouldThis is where the fuzzy math comes into playBy hiding the true value from the alert system, the whole purpose of the alert system is circumventedI have no desire to go back and forth with this company indefinitelyUnless I am mistaken, there should be more complaints of this nature against company or they have, should learn from the error of there waysThis is a matter of principleI contend I had to suspend my direct deposit to protect my moneyOther wise I would be in the hole - $I await further instructions for both parties regarding submission to the Revdex.com / Arbitrator on the financial timeline on this account on the days outlined in my last responseThis is my first step in shedding light to this situation, before State and Federal agencies are brought in Sincerely, [redacted] * [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is either a fraudulent company or there is voodoo transactions going on behind the scenes with one or more individualsI also plan to contact the 'Georgia Department of Law - Consumer Protection Unit.' While it does appear that a credit of $(approximately)was returned to my account on or around January 25, I had to make a small purchase to have it reflected on my text alertsKnowing the history of my experience with this company I chose to stop my automatic Federal Government payroll deductions starting this current pay cycleTHANK GOD I DID! Carefully monitoring my text alerts Here is the transaction record: 1/16/a transaction in the amount of $was approveLeaving a balance of $(This is where it get murky and transactions took place behind the scenes that did not reflect on my alerts leading me to contact the Revdex.comSubsequently though showing a balance $I made a [redacted] DVD rental for $on 1/28/at 12:pm which showed I had a balance of $(IT'S A MIRACLE!) That same day 1/28/I made a purchase of $at the [redacted] which left me a balance of $I promptly went to the [redacted] ATM and withdrew $for a total fee transaction of $which left me a current balance of $I should have a balance of $as of 1/29/@ 8:am (Minus fees) I sought to make a purchase of $this morning at [redacted] Grocery Store (1/30/16) the transaction was deniedThen I sought to have the amount be lowered to $and again it was deniedI called the automatic system for my balance (Which is a fee - really?) and my balance is NEGATIVE -$ This company needs to be on the next episode of 'American Greed!' Here is how their scam worksThey have transactions that do not appear on the alerts / text system(When someone as I shine a light on them they come up with some [redacted] and [redacted] story of how Walmart 'FORCED' a transaction through, so are they now going to say that the [redacted] ATM forced a transaction to be posted in the amount of -$but called me and the Revdex.com about how they were able to get Walmart to see the error of their way) Once these hidden transactions are done on this company's part they can adjust the figures anyway they want as what goes on behind the scenes do not appearThen the Exact Prepaid Master Card people wait for the a 'Direct Deposit' to hit, and withdraw t those funds leaving a lesser amount for the customerPerhaps because of the small percentage who complain, these illicit transactions, no doubt which can amount to God only knows how much? But I would not be surprised that the amount could potentially reach in the millionsAre successful and come up with a dog and pony show reason why these figures don't match With all due respect, Exact Prepaid Master Card picked the wrong customer to defraud! (No wonder Walgreens parted ways with these people!) Let bring this to light! Please explain to me and the Revdex.com and the Georgia Attorney General how my account was credited $a few days ago and now is negative in almost double the amount that was credited? If MrChris T [redacted] wants this case resolved, this company will now pay me, $for my accountThis is only fair and just seeing that this company would have absconded with $once my direct deposit hit thus hopping my Revdex.com case was dismissed and recouping their refundI also would like Walmart to be brought in and see if they did in fact credit my account $or if this is a fabrication? If it is, then I contend fraud has been committed to the Revdex.com as well based upon misrepresentation of material factsThis case needs to be presented to the FFC , the FBI and to Judge Judy on national television, (Which may not be a bad idea?) This company has days to credit my account $or I will proceed with all of the above actions! Once my account is credited the above figure, I will close my account and be done with Exact Prepaid Master CardIf these actions that I am requesting are not agreed to, then I will proceed with legal means at my disposal for recoupment, including court and lawyer fee's! Sincerely, [redacted] * [redacted]
Revdex.com Response Complainant: [redacted] Complaint ID: [redacted] Program: Wired Plastic Cid: [redacted] Second Response: September 8, We have received Ms [redacted] ’s responseAs we explained to Ms [redacted] in our previous response, pursuant to the cardholder agreement the Bank has the right to cancel, repossess, or revoke a card account at any time without prior notice subject to applicable lawThe Bank chose to cancel Ms [redacted] ’s account at its discretion in accordance with the cardholder agreementIf Ms [redacted] wishes to contact the Bank regarding the closure of her account, she can do so at 1(866) 271-
Revdex.com Response Complainant: [redacted] Case Number: [redacted] Program: One Global - Wired Plastic Cid: Initial Response: January 25, We reviewed Ms***’ complaintMs [redacted] alleges that she has had money stolen from her card account Ms [redacted] alleges that on January 20, 2018, she attempted to use her card, but her transaction was declined for insufficient fundsShe checked her account online and saw that she had a negative balance, but she believed that she had funds on her card accountShe contacted customer service and was advised that she did have a positive balance and that there was a system errorWe contacted Ms [redacted] on January 23, 2018, and advised her that we had discovered the cause of the errorWe have removed that code that was causing the discrepancy in the balance displayWe also reversed two customer service fees associated with this issue and a monthly fee as a courtesy to Ms***