One Good Thread Children's Boutique

Hello, I am so sorry for the delay in getting your shoes to you I have cancelled the order and have sent over a request to get your refunded Thank you and so sorry again for the delays!

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me if only a refund is provided promptly Regards, Christy Morel

[redacted] I am sorry for the delay in communication in regards to your order with us here at One Good Thread Unfortunately we had some unforeseen delays and complications this year which caused us to miss our shipping windows with several product lines this season Giggle Moon Harvest Fields collection being one of those As a solution to this problem I can give you a store credit of $so you can pick something to replace it if you would like?We do have several other products by Giggle Moon and other designers as well I can also offer you a refund but at the moment there would be a slight delay in the processing of the refund Warmest regards, Trevor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below Unfortunately it has taken a filed compliant with the Revdex.com to have the business respond versus responding to my more than 4-emails and voicemails left when it was an option to get an update on the status of my order This is not how a business should treat their customersAt this point I would like the business to refund my money so I can move on and purchase through another avenue Regards, [redacted]

I sincerely apologizeWe have been working with persnickety to get all items shipped to customersI will follow up with them for trackingMy sincerest apologies!!

My sincerest apologies in the delays in getting product in Thank you for your patience

While the business promised a refund, I was always told I would be contacted and never wasI resorted to filing a PayPal claim that the business never replied toI was refunded via PayPal yesterdayThe business never refunded me directly, or bothered to contact me back

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
I am so sorry for the delay in getting your shoes to you.
I have cancelled the order and have sent over a request to get your refunded.
Thank you and so sorry again for the delays!

I sincerely apologize. We have been working with persnickety to get all items shipped to customers. I will follow up with them for tracking. My sincerest apologies!!

*** *** I am sorry for the delay in communication in regards to your order with us here at One Good Thread
Unfortunately we had some unforeseen delays and complications this year which caused us to miss our shipping windows with several product lines this season Giggle Moon Harvest Fields
collection being one of those
As a solution to this problem I can give you a store credit of $so you can pick something to replace it if you would like?We do have several other products by Giggle Moon and other designers as well. I can also offer you a refund but at the moment there would be a slight delay in the processing of the refund
Warmest regards,
Trevor

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me if only a refund is provided promptly.
Regards,
Christy Morel

My sincerest apologies. I can see that you put a deposit down. We can go ahead and cancel the order and the remaining $will no long be due. Thank you again for pre ordering with us and so sorry there was some confusion. Your order has been cancelled and I have requested to
get your $DEPOSIT refunded ASAP!

Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.I have not recieved any response from one good thread, this is just an excuse for them to cover up taking people's moneyI want a refund ASAP, no store creditThey still will not answer calls. Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no
reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
Unfortunately it has taken a filed compliant with the Revdex.com to have the business respond versus responding to my more than 4-emails and voicemails left when it was an option to get an update on the status of my order This is not how a business should treat their customersAt this point I would like the business to refund my money so I can move on and purchase through another avenue
Regards,
*** ***

My sincerest apologies in the delays in getting product in Thank you for your patience

This claim should be closed as the package was delivered to customer 10/14/here is the tracking informationFedEx tracking # ***Thank you ***

We are so sorry as a company that it has taken this long to get the remaining of your items shipped to you! If you would prefer a refund, I completely understand but I know someone has been working one on one with the vendors to get these items shipped. If yours is not one of them, we
would be happy to refund you. Again I am so sorry for this and so sorry that it has been tough to get a hold of us due to our being short staffed at the moment

As soon as I receive my $refund through Paypal I will close both of the complaints