One Hour Heating & Air

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Complaint: [redacted]
I am rejecting this response because:  The sub floor, padding and underneath the laminate were not dried properly. [redacted] waited eight days before they lifted the carpet to place the Industrial dryers underneath the layers.  According to the International Association of professional home and commercial property inspectors   ---"Even if visibly apparent mold growth has not yet begun, it is highly likely to happen unless the carpet is completely removed, cleaned and dried within 24 to 48 hours.  Even then removal and cleaning are not guaranteed to prevent mold growth.  It is more likely that the carpetwill need to be replaced." The noxious odor and the professional mold test specified the cause and location of mold and where it originated. Yes we lived in our home for 20 years and we control a quality, safe environment conducive to protecting not only the health of my daughter living with Lupus Lung Syndrome, my three year old grandson and each member of our family.  We have not received any monetary compensation from One Hour Heating and Air Conditioning. We are seeking $1000.00 to cover our insurance deductible, $500.00 to cover the increase in our [redacted] Energy Bill, and $1000.00 for the disruption, inconvenience and displacement caused to our family members.   [redacted]

On August 8th I met with [redacted] and his wife at their property. We discussed corrective measures to help resolve the cooling concern they had. It was mutually agreed that Direct Energy would make any modifications required to achieve the desired temperature. Currently the [redacted] are on our schedule for August 9th to make some of the necessary changes.

Complaint: [redacted]
I am rejecting this response because: This response to the message regarding my complaint is unsatisfactory.  Their message is full of blatant false statements: * The technician did not attache the water line to the humidifier.  He lift it hanging completely separated from the unit which allowed water to leak and spread through out the areas for more than 24 hours.  * The sub floor, padding and underneath the laminate in the areas were not addressed until the seventh day.  the noxious odor permeated throughout the entire house when they finally placed the industrial dryers under the carpet and lifted the laminate.  The caused upper respiratory irritation in family members.  My daughter who is living with Lupus Lung Syndrome and my three year old grandson were immediately removed from the home and forced to reside elsewhere.  I requested a mold test to be conducted.  They refused.*  The company did not follow proper protocol for properly drying the areas leading to hazardous levels of mold contamination, per our independent test.  *  The company did not send $500.00.*  The company did not put the proper filter back in the furnace.*  The operations manager discontinued all communications with us.  Her non-caring attitude abut our house being left uninhabitable since the service was performed is unacceptable.I am requesting that the company send me $1000.00 to cover my insurance deductible, $500.00 to cover any increase of my [redacted]l Energy Bill and $500.00 for inconvenience this has caused me and my family.   Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
This customer actually purchased their equipment from [redacted] sold their business in 2008 to [redacted] However we do try to work with their customers to resolve any concerns they may have. The...

last documented appt we have at her home is July of 2011. If the customer had reached out to us and communicated a concern with the panel we would have come out and at least looked at the issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called and scheduled appointments that were canceled the day of after calling to confirm, more than once. I called several times alone about permits that were supposedly pulled for the electrical panel, furnace and A/C and was told each time they will email me or bring it the day of the appointment.
At this point I don't even care anymore, I just want everyone to know how crappy your service is and hope they don't use your company. Your employees are completely unprofessional!
Final Business Response /* (4000, 9, 2015/07/28) */
Again customer did not purchase their equipment from this company. [redacted] was the company that sold them their equipment. July of 2011 we were at the home and made minor repairs to the customers AC unit. There was no communication with the customer until June 24 2015. Customer called in to schedule a maintenance and stated that she was selling the home and needed for us to provide documents to her related to the purchase of her equipment. Unfortunately due to unusually high emergency calls that day we contacted the customer to reschedule the appt for another day. The customer agreed to July 13th 2015. Prior to us being able to keep the appt the customer cancelled the appt. Again this was only for a maintenance appt. to clean the air conditioner. the customer has not reached out to our electrical department regarding the permitting issue or the code corrections that needed to take place period. Again we do our best to cover the warranties that were offered to [redacted] former customers but it does require the customer keeping clear lines of communication open with our business

Complaint: [redacted]
I am rejecting this response because:  We have received one phone message from Tonetta Romero on August 2.  My husband, [redacted], returned the call yesterday the 3rd but was unable to talk to her so he left a message.  We are out of town and hope to set up a meeting on either August 8th or the 11th.  Would you please keep this case open until we can meet with them.
Sincerely,[redacted]  
Mary Bown

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]