One Hour Heating and Air

See attachedMrs***, Thank you for the input on the warranty for your systemI wanted to let you know that I wanted to ensure that the information I gave you in my last response was correctOn August 19th, I contacted both our equipment vendor and [redacted] tech support to re-verify the warranty informationI found the following from both our distributor as well as [redacted] tech support that your warranties for parts and labor are still in effectThis is different information than I was given when I originally contacted [redacted] tech supportI would like to apologize for this as we strive at our office to give the most accurate information availableThis was an honest mistake on our part and I am truly sorryPlease let me know if there is anything else that I can do to assist in resolving this issueRegards, Brian C [redacted] SrOperations ManagerOne Hour Heating & Air Conditioning [redacted] ***brian.c [redacted] @onehourair.com

Why did a qualified technician tell me my A/C was dying?On June 18th our technician completed a thorough inspection and annual tune up of your home’s AC unitDuring the visit the following items were noted; Performed AC tune up, found rusted out evap coil and replaced pan treatment Within the outdoor condensing unit the compressor was found to be testing in the caution, the condenser motor leaking bearing grease and the hard start kit is testing weekClient opted to replace AC on 6-19-at to 10amSee attached system efficiency report and service write up from visit Why did Albracht not check if my unit was still under warranty?Our records indicate the clients existing unit had a year parts and labor warrantyThis warranty information was confirmed as correct with the manufacture on the date I spoke with the client And if they did check but their records didn’t show this, then why not?Our records and the manufacture records concur, and both indicate that the equipment installed was only ever covered by a year parts and labor warranty from the date of original installWhy was the One Hour unit twice the price I was quoted elsewhere?We have found that prices vary from company to companyWe charge a straight forward price for repairs and replacements based on our cost of operations thus ensuring our ability to run a sustainable business today and into the futureWhy the rush to install and the pressure when I called in to delay this?There was no rush to install June 19th happened to be our next installation date and when it was presented as an option it was accepted.Regards, Brian C [redacted] SrOperations Manager One Hour Heating & Air Conditioning [redacted] [redacted] [redacted] *** brian.c [redacted] @onehourair.com Please see attachments

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Mr C***’sresponse is factually untrue and fails to address the substance of mycomplaint, namely that: my A/C unit was covered under warranty at the time AlbrachtOne Hour made their inspection and recommended replacement; The inspectionreport was misleading and overstated issues of my A/C system which wassubsequently inspected by another company who found the unit to be in goodworking order and not in need of replacement. This other company is one of the preferred A/C companies of themanufacturer, (***).MrC***’s claim that he “confirmed” the status ofthe warranty with ***, is untrue Itelephoned *** on June ( four days after Albracht’s inspections) at approx.4:PM in the afternoon at the suggestion of the second company to verify warrantystatus and discovered then that the unit was covered under warranty and I subsequentlylocated the original warranty paperwork (copy attached, herein). Had MrC*** called ***, as heclaimed, he would have discovered, as I did, that the unit was still underwarranty. Note, that when I called***, I was the first and only person they had heard from with respect tothe warranty on this system.It is self-evident that Albracht One Hour- Loveland, did notverify the warranty status and over stated the negatives in their inspection inorder to sell me a new A/C System.As a loyal year customer of Albracht One Hour- Loveland, who installed both my heating and A/C system(s) and provided annualmaintenance, I trusted what I was told by their representative. This company failed to provide honest adviceand good customer service in my interest. MrC*** was then rude and hostile when I called to expressvalid concerns. The fact remains thathad I not gotten a second opinion and called the manufacturer myself AlbrachtOne Hour- Loveland would have ripped out my A/C system and installed a new,unnecessary, A/C system on June and I would be out $10,for a systemthat was under warranty and did not need to be replaced. As a long term good customer I remain shockedand dismayed by what appears to be an attempt to scam me. If instead honest mistakes were made duringinspection and in their record-keeping, then it would behoove MrC*** toacknowledge this and apologize
Regards,
*** ***

See attachedMrs. [redacted], Thank you for the input on the warranty for your system. I wanted to let you know that I wanted to ensure that the information I gave you in my last response was correct. On August 19th, I contacted both our equipment vendor and [redacted] tech support to re-verify the warranty information. I found the following from both our distributor as well as [redacted] tech support that your warranties for parts and labor are still in effect. This is different information than I was given when I originally contacted [redacted] tech support. I would like to apologize for this as we strive at our office to give the most accurate information available. This was an honest mistake on our part and I am truly sorry. Please let me know if there is anything else that I can do to assist in resolving this issue. Regards, Brian C[redacted]Sr. Operations ManagerOne Hour Heating & Air Conditioning [redacted]
[redacted]
[redacted]brian.c[redacted]@onehourair.com

1. Why did a qualified technician tell me my A/C was dying?On June 18th our technician completed a thorough inspection and annual tune up of your home’s AC unit. During the visit the following items were noted; Performed AC tune up, found rusted out evap coil and replaced pan treatment....

 Within the outdoor condensing unit the compressor was found to be testing in the caution, the condenser motor leaking bearing grease and the hard start kit is testing week. Client opted to replace AC on 6-19-15 at 8 to 10am. See attached system efficiency report and service write up from visit.  2. Why did Albracht not check if my unit was still under warranty?Our records indicate the clients existing unit had a 5 year parts and labor warranty. This warranty information was confirmed as correct with the manufacture on the date I spoke with the client.  3. And if they did check but their records didn’t show this, then why not?Our records and the manufacture records concur, and both indicate that the equipment installed was only ever covered by a 5 year parts and labor warranty from the date of original install.4. Why was the One Hour unit twice the price I was quoted elsewhere?We have found that prices vary from company to company. We charge a straight forward price for repairs and replacements based on our cost of operations thus ensuring our ability to run a sustainable business today and into the future. 5. Why the rush to install and the pressure when I called in to delay this?There was no rush to install.  June 19th happened to be our next installation date and when it was presented as an option it was accepted.Regards,            Brian C[redacted]             Sr. Operations Manager              One Hour Heating & Air Conditioning               [redacted]
              [redacted]
              [redacted]              brian.c[redacted]@onehourair.com Please see attachments

This letter is in response to the complaint submitted to the Revdex.com on 6-23-15. Complaint ID [redacted]. Please note that Action Carstar strives to provide the best customer service possible for our clients. Our number one concern is to ensure the customer that we provide the best quality product while...

their safety is our top priority.Mr. * was referred to Action Carstar by [redacted]. Action Carstar is a direct repair for [redacted] along with numerous insurance companies. That being said, We have to follow certain protocol such as informing the customer when their vehicle is not safe to drive. Mr. * entered our of?ce on 6-22-15. We have a customer parking area in front of our store, however he entered through the rear of the shop. Our repair estimator went out to write the estimate with Mr. * and while he was doing so, informed Mr. * that his vehicle was not safe to drive because the front bumper was hanging due to the impact and that it is highly possible that the bumper will catch on something and pull loose, putting himself at risk for an accident along with endangering other drivers on the road. I have attached the photo for your convenience. It is our responsibility as an auto body repair shop to inform our customer when their safety is at risk. Mr * stated that he could not leave his vehicle with us since it was not convenient for him to get the car repaired at the present time. Mr. * was presented with a preliminary estimate for repairs to his vehicle.Action Carstar has been in business for over 30 years and our mission is to provide the best customer service for all of our clients. We service numerous insurance companies and maintain good relationships with all of our vendors. We take pride in delivering a quality product along with an outstanding customer experience. Action Carstar would never jeopardize our reputation nor would we put ourselves in a position of any fraudulent behavior by compromising a customer’s car for the benefit of obtaining the job.Action Carstar has been a member of the Revdex.com for over 20 years. We are a very reputable business partner in our community and it is our mission to treat every customer as our number one priority.Please let us know that status of the complaint once our response has been reviewed. If you have any questions, please feel free to call me.Sincerely,[redacted] Action Carstar