ONE HOUR MARTINIZING

To Whom It May Concern: We would like to thank you for forwarding our members complaint # [redacted] , to us regarding fees charged to their accountAfter review of the transactions and the posting of the member’s payroll it’s been determined that the member was correctly charged the fees that they are disputingAt Valley First Credit Union we take pride in posting all available payroll deposits the day of receiptIn this case we received the member’s payroll file on Thursday, August 13th with a settlement date of Friday, August 14thWe posted the file the morning of Thursday, August 13thThe member received benefit of the deposited funds a full day earlyThe member may have an expectation of receiving their funds a day early although it is not a givenThere could be reasons that the files are not posted until the date they are due which are beyond our controlIn addition, the member should not spend nor have amounts withdrawn from their account until they are fully aware that funds have been deposited into their accountAgain, thank you for forwarding this complaint to us and know that we are sending a letter to our member clarifying this issue with themThanks again! Regards, [redacted] VP Finance / CFOSent on: 8/24/1:20:PMSent by:

Thank you for the opportunity to answer this complaintMr [redacted] did purchase a Nissan Titanfrom Colonial Toyota on November 25, colonial Toyota paid off his Toyota Tundra in theamount of $That was the payoff at the time of the the dealThe payoff was madeelectronically to Toyota Financial Services on November 28,at 10:AMThe documentation isavailable upon requestOn December 2,2016, Toyota Financial Services drafted a $payment fromhis bank accountI have explained to Mr [redacted] this has nothing to do with Colonial Toyota ~We did notreceive this moneyHis dispute is with Toyota FinancialI interceded on his behalf with Toyota FinancialThey would not give me any information due to privacy lawsThey did give me a phone number to theCustomer Loyalty Department and a contact name for Mr [redacted] to contactI passed the information onto Mr***If there were anything else I could have done to help Mr [redacted] I would have done so.Manager

To whom it may concern: Once we were notified of the complaint we immediately contacted the customer and have been in contact since First of all let me express my sincere apologies for the unintentional mistake and the inconvenience caused thereafter These incidents are not typical of usThis is clearly a mistake, oversight at our end and we take responsibility for not registering the limited warranty In our best efforts to keep our customers happy and satisfied , we have purchased the Extended Warranty($888.00) at no cost to Mrand Mrs [redacted] The extended warranty covers labor and parts, not only oem parts as the limited warranty only covered parts We have taken extra measures to make sure that suck error's don't happen again in the future I have attached a copy of the Extended Warranty to provided purchase and warranty coverage status

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I would like to point out that in accepting this we are getting 8 1/2 years of coverage rather than 10 years which we would have had if [redacted] had lived up to their original commitment. Also, we thank you for your help; [redacted] made no attempt to address their error until the BBB became involved. [redacted] ***

July 18, 2016 Revdex.com serving Northeast California*** *** *** *** *** ** *** To Whom It May Concern: We would like to thank you for forwarding our members complaint #***, to us regarding debit card securityThe account holders have been victims of
fraudulent activity through no fault of their ownThe total amount of funds from disputed transactions were credited back to the member in accordance with federal regulations and Valley First Credit Union proceduresAs part of these procedures, we sent letters explaining the situation as well as their rights and protectionsIt is unfortunate that our members have been the victim of fraud and we can understand their frustration, especially since this has occurred repeatedlyWe at Valley First Credit Union along with all financial institutions are seeing a significant increase in fraud activityWe are taking every step possible to protect our members and their funds from lossWe have state-of-the art software to detect fraudulent account activity and to alert our members when these transactions occurDebit cards are often “shut-off” by this software to discontinue additional transactions from posting to the accountThis procedure can be inconvenient, especially when it happens after banking hours or on weekendsWe take every step possible to ensure our members are minimally impacted and that we reimburse our members for disputed transactions in a timely mannerSecurity is a top priority of Valley First Credit Union, and we hope our members can have confidence in knowing that we are doing our best to stay secure in the changing financial industryThanks againRegards, *** *** VP of Administration/Compliance Officer

I took a straight skirt in recently to be hemmed and was charged $just for the
hemming (no cleaning or pressing.) I thought this was excessively high This was my first and last time to go to One Hour

You bring up an interesting point Had we identified it as a black suit it would have stated a black lined suit, not a black lined coat We did in fact identify it correctly thru our process Had we invoiced a black lined suit, this would have been clearly been our error and we would have recognized that we made an error by returning something different than what was checked in

I’m writing you in response to your letter dated 9/29/regarding our customer ***Although we understand Mrs*** ***’s concerns over her Toyota Camry, withoutknowing who examined her vehicle we must stand by the expertise of our service department andconsider this a difference
of opinion.Although to promote good customer relations we are willing to reimburse *** *** in theamount of $If you have any more questions or concerns, please contact me in writing at thebelow address.Sincerely,Charles ** ***

Initial Business Response /* (1000, 5, 2017/09/26) */
To whom it may concern,
Regarding the *** *** vehicleThis vehicle has been in our shop numerous times for the air bag light being on because the issue is a very intermittent issueWe have kept the car testing it a number of times and
the complaint would not occur while in our shopWhile the vehicle is in our shop the customer is being provided a loaner car and no cost to himIntermittent issues can be hard to diagnose sometimes being as the problem has to be duplicated in our shop to be able to correct the issueFortunately this visit the light is staying on so this will help us pinpointWe have ordered a part from the Dodge dealer and hope to have the vehicle finished soonWe are sorry he has had to bring the car back so many timesNow that the problem is occurring it shouldn't be long before the problem is fixed for good
*** ***
Richardson Sales and Service
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2017/09/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do except the respond.if it's fix on the other hand if not an it happens again I will like to exchange my car i' m just tire taking car for the same problem over an over an I no they are providing me with a loaner I appreciated I hope problem is resolve when I get my car so I don't have to go there this anymore.i'm sorry for all this issues not trying to cause no problems

Initial Business Response /* (1000, 5, 2015/05/06) */
On May 4th Mr*** walked into our Martinizing location and was informed by our counter representative at the time of pickup that the starch he had requested for his shirts had not been done due to the fact that starch can only be added to
laundered itemsMr*** was offered at that moment to leave his items and they would redo them free of chargeHe declined that offer, paid for his items and left the storeOn May 5th he called the location and spoke with the lead assistant and demanded he get a refund on the itemsThe lead assistant offered him to redo the shirts and the customer said he had already worn a shirt and she said that would be okay and bring them all in and he declined once again, she then proceeded to offer him store credit for the items and declined that as wellHis response was that he was just going to take it up with his bankWe do not see what the problem isWe have offered him every possible solution and he is not accepting any of themHe is more than welcomed to come by the location and pick up his $As of now we will no longer be offering Mr*** our services
Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above response provided by One Hour Martinizing/ Valley Clean is not an accurate representation of what occurredWhen I picked up the shirts on Monday, May 4, I was not advised by the associate that the starch hadn't been done, and I was not offered at that time to have the items redoneI did not notice the items hadn't been starched until after I got home and the store was closed for the eveningThe following day I called and spoke with the shift manager/ lead assistant, and I asked for a refund courteously but did not "demand" oneValley Clean did not offer me every possible solution until today, since during my last interaction with your staff I was told by your lead that I would not be receiving a refundIn regards to the statement, "As of now we will no longer be offering Mr*** our services," I already advised the lead assistant when I spoke with her on Monday that I would not be seeking dry cleaning service with Martinizing Cleaners anymore due to her unwillingness to consider a refundWhy Martinizing wouldn't welcome me back as a customer bewilders me, as I simply requested a refund and filed a Revdex.com complaintI have been nothing but courteous and respectful, and perhaps a little dissatisfied with the service, but never rude
I would also like to add that before I made this complaint I contacted your corporate office here in town to speak with someone, but the person who could help me was out all day and I was advised I'd receive a call yesterday which didn't occur
If there is one clear message I am getting from Martinzing's above statements, it is "Don't file a Revdex.com complaint on us because we will tell you not to come back."
Final Consumer Response /* (2000, 18, 2015/05/21) */

Thank you for the opportunity to answer this complaintMr*** did purchase a Nissan Titanfrom Colonial Toyota on November 25, colonial Toyota paid off his Toyota Tundra in theamount of $That was the payoff at the time of the the dealThe payoff was madeelectronically
to Toyota Financial Services on November 28,at 10:AMThe documentation isavailable upon requestOn December 2,2016, Toyota Financial Services drafted a $payment fromhis bank accountI have explained to Mr*** this has nothing to do with Colonial Toyota ~We did notreceive this moneyHis dispute is with Toyota FinancialI interceded on his behalf with Toyota FinancialThey would not give me any information due to privacy lawsThey did give me a phone number to theCustomer Loyalty Department and a contact name for Mr *** to contactI passed the information onto Mr***If there were anything else I could have done to help Mr*** I would have done so.Manager

We have a situation where the customer dropped off 5 items to be cleaned and pressed.  The items that were dropped off were cleaned and pressed and returned.  The items were tagged in with identical numbers when dropped off.  Those same tags were removed from the items when...

processing was completed and the items were bagged for pickup.  We spent hours going through every order in the store and searching for an item that I don't believe was dropped off.  The pair of pants that was returned by [redacted](insisted they didn't belong to her) were the exact same size as the items that were cleaned and pressed in her order.   She said it was impossible that she made the error.   I believe it's impossible that we made the mistake she is accusing our business of either.   Mark

To whom it may concern: Once we were notified of the complaint we immediately contacted the customer and have been in contact since .  First of all let me express my sincere apologies for  the unintentional mistake and the inconvenience  caused thereafter.  These incidents are...

not typical of us. This is clearly a mistake, oversight at our end and we take responsibility for not registering the limited warranty .   In our best efforts to keep our customers happy and satisfied , we have purchased the Extended Warranty($888.00) at no cost to Mr. and Mrs[redacted] The extended warranty covers labor and parts, not only oem parts as the limited warranty  only covered parts.  We have taken extra measures to make sure that suck error's don't happen again in the future.  I have attached a copy of the Extended Warranty to provided purchase and warranty coverage status.

I am rejecting this response because:   The facts are simple: one son moving to Japan, one black suit; black suit goes to cleaners, don't get black suit back.  In the law, this would be called res ipsa loquitor...when someone goes into surgery without a surgical sponge in their chest cavity and comes out with a sponge in the chest cavity.  The obvious explanation is that the surgeon left the sponge in the chest cavity.  Take a black suit into cleaners, don't get it back, son goes to Japan with the black suit coat but no pants.  Pretty hard to mistake where the responsibility falls here.  We've had laundries make errors in the past but have never before encountered one so arrogant that it refuses to acknowledge its error, or even that it can make an error.  Previous laundries have made good on their errors.  We've moved on now...no point in trying to make a point with a business that won't accept even the possibility of a mistake.  Needless to say, we won't patronize that business again and would recommend to friends not to take their business there either.

To Whom It May Concern: We would like to thank you for forwarding our members complaint #[redacted], to us regarding fees charged to their account. After review of the transactions and the posting of the member’s payroll it’s been determined that the member was correctly charged the fees that they are...

disputing. At Valley First Credit Union we take pride in posting all available payroll deposits the day of receipt. In this case we received the member’s payroll file on Thursday, August 13th with a settlement date of Friday, August 14th. We posted the file the morning of Thursday, August 13th. The member received benefit of the deposited funds a full day early. The member may have an expectation of receiving their funds a day early although it is not a given. There could be reasons that the files are not posted until the date they are due which are beyond our control. In addition, the member should not spend nor have amounts withdrawn from their account until they are fully aware that funds have been deposited into their account. Again, thank you for forwarding this complaint to us and know that we are sending a letter to our member clarifying this issue with them. Thanks again! Regards, [redacted] VP Finance / CFOSent on: 8/24/2015 1:20:07 PMSent by: 10.1.2.102

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I would like to point out that in accepting this we are getting 8 1/2 years of coverage rather than 10 years which we would have had if [redacted] had lived up to their original commitment.  Also, we thank you for your help; [redacted] made no attempt to address their error until the Revdex.com became involved.[redacted]

Review: One Hour Martinizing laundered and pressed two Polo dress shirts and caused damge in this process. One shirt has a tear on the right sleeve and the other has a rip in the collar seam. These shirts were delivered to Martinizing's office and inspected by Susan Richard who told me these are old shirts and the damage was due to wear. This seems unlikely especially the tear in the arm sleeve of one shirt. These shirts are in excellent condition and show no signs of wear or damage in any other area.Desired Settlement: Reimbursement for the cost of replacing two Polo brand dress shirts.

Business

Response:

The two shirts that this customer is referring to are worn out.

Review: We dropped of our 5X8 gold [redacted] and fairly new area rug to the Layton Ave, Milwaukee WI. One Hour Martinizing to get cleaned. The rug is less that 1 year old and we paid $300.00 to purchase this rug. The reason for the rug clean was because my brother's dog threw up on our rug. I cleaned it pretty good but still wanted to get a professional deep clean on the rug. I thought that by sending our rug to One Hour Martinizing that would happen. I called ahead of time to see if they had any specials. The girl who answered my call told me that she would give me 50% off up to $25.00 on my rug cleaning. When I sent my husband to drop the rug off they charged us full price, $95.00. I called the store to remind them we were supposed to receive a special, the girl at the desk (which by the way is the girl I talked to originally) told me that a new girl answered my call that day and that she had told me the wrong information and that they couldn’t honor that discount. I was upset, but I said ok I understand and moved forward. We didn’t receive the rug back until over 2 weeks later. When we got the rug home, it was in horrible condition, worse than when we originally sent it in. The rug smelled terrible, the area that had the dog accident on it was as hard as a rock (it wasn’t like that when I sent it in) There were crumbs of my dog's treats falling out of the rug. I took the rug right back to the store. I showed the store clerk the problem areas and even while I was in the store we were picking stuff out of the rug. He agreed that it wasn’t cleaned up to standards and they sent it back in. I picked up the rug again last week and the same story. It seems like nothing has been done to the rug. The rug is in poor, poor condition. All of the shine was stripped from the rug; the material on the rug is now very fuzzy where it used to be very sleek and soft. The rug has a terrible smell to it, even brushing my hand on the rug my hand smells once I remove it. The problem area where the dog had the accident is still extremely hard. The store manager told me that I could send it in and file a claim. He said I could request to get reimbursed for what I paid for the rug ($300.00) and what I paid for the cleaning services ($95.00)

I received a called from [redacted] (General Manager) today, 3/10/2014 regarding my claim. She was extremely aggressive and argumentative during our phone call. Her suggestion was to send the rug in again to get a deeper clean and to try to remove the smell. I told her that no matter what cleaning technique they used that the rug looks terrible now. The rug looks old and dingy, not like the rug that I originally sent in. She told me that no matter if they cleaned my rug or if a different company cleaned it that it would still be ruined and that’s all she can do. I also mentioned that if I had known that it would be ruined that I would of cleaned it myself, her reply “well then it would of still been ruined anyways because the area where the dog threw up would look different than the rest of the rug” [redacted] did not make any sense or give me a satisfying resolution the damage this company has caused on my rug. I actually had to ask her numerous times to please stop arguing with me. I have never encountered a more unprofessional “general manager.”

I am dissatisfied beyond belief and I would like this to be taken care of immediately. I have now lost the money I originally paid for the rug and the money I spent to get it cleaned. I had to go out and purchase a new rug because this rug is not fit to be in a home. It is so smelly and in such bad shape I wouldnt even want to have it in my house. I would like to be refunded $395.00 for the loss that Martinizing has caused me.Desired Settlement: I would like to be refunded a check in the amount of $395.00

The amount I paid for the rug $300.00 & the amount I paid for the sevices $95.00

Business

Response:

We have refunded the customer her $95.18 for the cleaning charge for this rug, which we had offered from the beginning.