Here is my response to this complaint.__________________________________________ May 12, [redacted] *** RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Turning Point Implant Dental Center Dental branded practice, owned and operated by INTP Dental PC I certainly do apologize for your experience at Turning Point Implant Dental Center officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Turning Point Implant Dental Center personnelOn your signed treatment acceptance form (see enclosed copy) it clearly indicates that there would be an additional $10,charge for the “Final Zirconia teeth” The options for completion of your treatment are as follows: Pay for the Zirconia as noted and complete the treatmentDon’t opt for the Zirconia and the existing Acrylics will be refit as the permanent teethI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension 1329Fax: (315) 295-2589E-mail: rh***@aspendental.com
Here is my response to this complaint.____________________________________________ To whom it may concern: After review and much consideration the decision has been made to provide Ms [redacted] with the month permanent Zirconia teeth (upper and lower jaw) at no additional cost This decision to provide this treatment valued at $10,was made strictly as a courtesy to Ms [redacted] in response to her complaint and in keeping with our goal of patient satisfaction Sincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 866-273-Ext 1329Fax: 315-295-2589E-Mail: rh***@aspendental.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Here is my response to this complaint.____________________________________________ To whom it may concern: After review and much consideration the decision has been made to provide Ms. [redacted] with the 6 month permanent Zirconia teeth (upper and lower jaw) at no additional cost. This decision to provide this treatment valued at $10,600.00 was made strictly as a courtesy to Ms. [redacted] in response to her complaint and in keeping with our goal of patient satisfaction. Sincerely, Ron H[redacted] Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1 866-273-8606 Ext 1329Fax: 1 315-295-2589E-Mail: rh[redacted]@aspendental.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
see the attached, the salesperson explain when he sold the lower jaw only, that it is a $19,734 procedure but I will have a great deal of paying only $17,734 out of which $5,300 is the Zirconia upgrade (see attached) and sure enough if you add $12,434 and $5,300 you get the $17,734, I accepted that deal on 7/7/16On 7/14/16 , a week later, he sold a deal of a lifetime" - a full mouth , not only lower jaw, for only $32,820 - but the amazing deal he offers is $28,272 only , including $10,600 worth of a zirconia upgrade. Sounds like a great deal indeed.If you look carefully at BOTH attached scans, it is VERY obvious. The information location of the Zirconia upgrade price and the total amount is the same. The salesperson only omitted the price of the procedure without the upgrade. this is the core of the complaint.
Regards,
[redacted] [redacted]
Here is my response to this complaint.__________________________________________ May 12, 2017 [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com Complaint...
ID # [redacted] Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Turning Point Implant Dental Center Dental branded practice, owned and operated by INTP Dental PC. I certainly do apologize for your experience at Turning Point Implant Dental Center office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Turning Point Implant Dental Center personnel. On your signed treatment acceptance form (see enclosed copy) it clearly indicates that there would be an additional $10,600.00 charge for the “Final Zirconia teeth”. The options for completion of your treatment are as follows: Pay for the Zirconia as noted and complete the treatmentDon’t opt for the Zirconia and the existing Acrylics will be refit as the permanent teeth. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H[redacted] Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension 1329Fax: (315) 295-2589E-mail: rh[redacted]@aspendental.com
Here is my response to this complaint.__________________________________________ May 12, [redacted] *** RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Turning Point Implant Dental Center Dental branded practice, owned and operated by INTP Dental PC I certainly do apologize for your experience at Turning Point Implant Dental Center officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Turning Point Implant Dental Center personnelOn your signed treatment acceptance form (see enclosed copy) it clearly indicates that there would be an additional $10,charge for the “Final Zirconia teeth” The options for completion of your treatment are as follows: Pay for the Zirconia as noted and complete the treatmentDon’t opt for the Zirconia and the existing Acrylics will be refit as the permanent teethI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension 1329Fax: (315) 295-2589E-mail: rh***@aspendental.com
Here is my response to this complaint.____________________________________________ To whom it may concern: After review and much consideration the decision has been made to provide Ms [redacted] with the month permanent Zirconia teeth (upper and lower jaw) at no additional cost This decision to provide this treatment valued at $10,was made strictly as a courtesy to Ms [redacted] in response to her complaint and in keeping with our goal of patient satisfaction Sincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 866-273-Ext 1329Fax: 315-295-2589E-Mail: rh***@aspendental.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Here is my response to this complaint.____________________________________________ To whom it may concern: After review and much consideration the decision has been made to provide Ms. [redacted] with the 6 month permanent Zirconia teeth (upper and lower jaw) at no additional cost. This decision to provide this treatment valued at $10,600.00 was made strictly as a courtesy to Ms. [redacted] in response to her complaint and in keeping with our goal of patient satisfaction. Sincerely, Ron H[redacted] Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1 866-273-8606 Ext 1329Fax: 1 315-295-2589E-Mail: rh[redacted]@aspendental.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
see the attached, the salesperson explain when he sold the lower jaw only, that it is a $19,734 procedure but I will have a great deal of paying only $17,734 out of which $5,300 is the Zirconia upgrade (see attached) and sure enough if you add $12,434 and $5,300 you get the $17,734, I accepted that deal on 7/7/16On 7/14/16 , a week later, he sold a deal of a lifetime" - a full mouth , not only lower jaw, for only $32,820 - but the amazing deal he offers is $28,272 only , including $10,600 worth of a zirconia upgrade. Sounds like a great deal indeed.If you look carefully at BOTH attached scans, it is VERY obvious. The information location of the Zirconia upgrade price and the total amount is the same. The salesperson only omitted the price of the procedure without the upgrade. this is the core of the complaint.
Regards,
[redacted] [redacted]
Here is my response to this complaint.__________________________________________ May 12, 2017 [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com Complaint...
ID # [redacted] Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Turning Point Implant Dental Center Dental branded practice, owned and operated by INTP Dental PC. I certainly do apologize for your experience at Turning Point Implant Dental Center office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Turning Point Implant Dental Center personnel. On your signed treatment acceptance form (see enclosed copy) it clearly indicates that there would be an additional $10,600.00 charge for the “Final Zirconia teeth”. The options for completion of your treatment are as follows: Pay for the Zirconia as noted and complete the treatmentDon’t opt for the Zirconia and the existing Acrylics will be refit as the permanent teeth. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H[redacted] Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension 1329Fax: (315) 295-2589E-mail: rh[redacted]@aspendental.com