One Industries

Hi, thank you for your email This customer ordered a custom product that takes some time to ship outWe do not physically bill a customer until the product leaves our warehouseThis product has been shipped and expected to be delivered tomorrowCustomer service was in contact with this customer as they had to provide payment informationIf there is anything else we need to do please let us know [redacted]

Hi, thank you for your email.
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This customer ordered a custom product that takes some time to ship out. We do not physically bill a customer until the product leaves our warehouse. This product has been shipped and expected to be delivered tomorrow. Customer service was in contact with this customer as they had to provide payment information. If there is anything else we need to do please let us know.
 
[redacted]

Hi, thank you for your email.
 
This customer ordered a custom product that takes some time to ship out. We do not physically bill a customer until the product leaves our warehouse. This product has been shipped and expected to be delivered tomorrow. Customer service was in contact with this...

customer as they had to provide payment information. If there is anything else we need to do please let us know.
 
[redacted]

We have reached out [redacted] on her recent purchase. What she purchased from us is custom made and takes awhile to produce. There was a mix up when she thought the goods were going to be...

available so we cancelled her order. [redacted] was never charged from us on making this product. If you have any questions please let me know.

Review: I placed a 207 dollar order with one industries and on April 21 I got a email saying it was shipped and I have never received it I have emailed them and called them several times and they do not respondDesired Settlement: I want the product I ordered delivered please

Business

Response:

We have reached out [redacted] on her recent purchase. What she purchased from us is custom made and takes awhile to produce. There was a mix up when she thought the goods were going to be available so we cancelled her order. [redacted] was never charged from us on making this product. If you have any questions please let me know.

Review: I placed an order on March 11, payed $30 for over night shipping. I was told in the order conformation that I would receive an email when it was shipped. By that Thursday I hadnt revived an email or my package. So I called and email one industries to figure out what was going on. No answer and no reply. I finally received an email March 16th with an apology for the inconvenience. I emailed back and asked for them to call so we could resolve the problem. On March 17th I finally received my package but by that time, I wasn't in need of it. Opened the package to see if it was even what I had ordered and the merchandise was damaged. On Friday the 20th I stilled had not been contacted so I sent anothe email letting them know if I hadnt heard from them by Monday the 23rd that I would be contacting Revdex.com and filling a complaint( Hoping that they would forsure call me). I haven't heard anything g and am getting very frustrated.Desired Settlement: I would like to receive a call, refund , new merchandise, and return label.

Review: I placed an order with One Industries on May 4th, 2015. Order # [redacted]. My credit card was billed $77.99 for the products ordered and shipping ($70.00 +$7.99 shipping and handling). When placing the order through their website, the delivery time was "3-10 business days". I called and spoke with a customer service representative using the telephone number on the website ([redacted] after two weeks had passed. I was informed at this time, that the orders were taking nearly three weeks to complete, and I would receive a call back over the next 7-10 days for follow up. I have never received a follow up call or email. It is now a month, since placing my order. I have not received my goods (which were paid for). I have left a telephone message through the customer service line, every day for the last seven days. I have submitted emails. I have submitted messages through facebook. I have received no response. I have included my order numbers and clearly stated my return contact information. I feel as though I am being defrauded. This is a deceptive way to conduct business. Please help me communicate with One Industries to get the product I ordered and paid for.Desired Settlement: I just want my order to be fulfilled and my calls answered or responded to. Ignoring paying customers is juvenile and irresponsible.

Business

Response:

Hi, thank you for your email.