Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: actually I had to go through [redacted] for a refund and that was only credited on May ***Your claim that a full refund was issued on 4/ [redacted] is completely In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The above complaint was issued a refund on Due to the various changes in the condition of the dresser and various request for discounts, etcwe were not able to satisfy the member A full refund was issued as indicated below: [redacted] This was resolved by our finance department who issued this transaction above.It may have taken a few days for the refund to post but it was in fact moved out on 517.Thank you and again we apologize for any frustrations we may have caused
I have just been assigned to the Revdex.com complaints and just logged on for the first time I will have a solution back to you within hours of this post I ask for this time to get all the pertinent information together and get the members money back
My name is [redacted] and I am the SrManager for One Kings Lane customer service I have reviewed the above complaint and I have initiated a lead agent to resolve this issue of continuing authorizations on a credit card I should have this taken care of in the next 2-days We are in contact with our finance department who has deleted the credit card involved Somehow this card went through one more authorization Authorizations are used by One Kings Lane to insure that monies are available when an order is placed, and usually drops off in days We do not actually receive any payment until shipping I will continue this case through and respond as soon as I have resolution which should be very soonThank you
The following is the last email from the member concerning this issue The vendor cancelled this order due to the large difference in pricing We have taken steps to correct the price on our site We are refunding the monies taken from the gift card which paid a portion of the charge and for the inconvenience for this matter I am going to authorize an additional $gift card We would normally honor a price difference but in this case it is just too high a lost We are sincerely sorry for this mishap but it seems to have been settled by the attachment belowThank you,Richard M [redacted] [redacted] *** [redacted] *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This refund for a item that was returned to One Kings Lane March 2017, has not been processed/credited to the account After several phone calls/email exchanges to One Kings Lane, they indicated the refund was processed on April *** Although One Kings Lane provided a transaction number, the refund has not been processed/credited to the account.The refund process was initiated in February of and the monies for the returned item which was under warranty, have yet to be credited to the account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This case has been resolved per the response from our finance department below [redacted] This case has been resolved and is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: actually I had to go through [redacted] for a refund and that was only credited on May ***Your claim that a full refund was issued on 4/ [redacted] is completely In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The above complaint was issued a refund on Due to the various changes in the condition of the dresser and various request for discounts, etcwe were not able to satisfy the member A full refund was issued as indicated below: [redacted] This was resolved by our finance department who issued this transaction above.It may have taken a few days for the refund to post but it was in fact moved out on 517.Thank you and again we apologize for any frustrations we may have caused
I have just been assigned to the Revdex.com complaints and just logged on for the first time I will have a solution back to you within hours of this post I ask for this time to get all the pertinent information together and get the members money back
My name is [redacted] and I am the SrManager for One Kings Lane customer service I have reviewed the above complaint and I have initiated a lead agent to resolve this issue of continuing authorizations on a credit card I should have this taken care of in the next 2-days We are in contact with our finance department who has deleted the credit card involved Somehow this card went through one more authorization Authorizations are used by One Kings Lane to insure that monies are available when an order is placed, and usually drops off in days We do not actually receive any payment until shipping I will continue this case through and respond as soon as I have resolution which should be very soonThank you
The following is the last email from the member concerning this issue The vendor cancelled this order due to the large difference in pricing We have taken steps to correct the price on our site We are refunding the monies taken from the gift card which paid a portion of the charge and for the inconvenience for this matter I am going to authorize an additional $gift card We would normally honor a price difference but in this case it is just too high a lost We are sincerely sorry for this mishap but it seems to have been settled by the attachment belowThank you,Richard M [redacted] [redacted] *** [redacted] *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This refund for a item that was returned to One Kings Lane March 2017, has not been processed/credited to the account After several phone calls/email exchanges to One Kings Lane, they indicated the refund was processed on April *** Although One Kings Lane provided a transaction number, the refund has not been processed/credited to the account.The refund process was initiated in February of and the monies for the returned item which was under warranty, have yet to be credited to the account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This complaint was resolved with a complete refund on April ***, We consider this case resolved