One More Time

Complaint:
I am rejecting this response because:
Continuance to not address the real issue, which is One More Time's refusal to issue receipts upon purchases made in their place of businessAt present, One More Time has not addressed any of my inquiries1) There was no explanation on the reasonings behind their refusal to hand a receipt upon my cash transaction2) Nor have they address why another customer had to request a receipt after not receiving one which was witness by myself and another person And lastly, 3) They have not explain why my friend's wife had to procure her credit card receipt from behind the counter Their inability to address these issues as well as their silence speaks volumeTheir only defense is that they have the ability to reprint receipts which is the only thing they submitted after the factHaving the ability to reprint receipt doesn't hide the truth that they don't issue ones as common business practice for whatever reasons that only they know This is why I feel I was unjustly denied a refundThis is why I feel that I was mishandled/mistreatedAnd this is why I am bringing it to Revdex.com attentionHad One More Time reacted in a professional manner and resolve this issue at the beginning (refund/store credit) I would never have filed this complaintThis is no longer about money but principal for what can only be explained as deceitful It is clear by One More Time's response that they do not want to deal with me any longer and wish the matter to disappearThis situation could have easily been resolved as previously stated.
That being said I stand by what I stated in the initial complaint that One More Time needs to be closely monitored in the future for what I deem shady and questionable business practices.
Regards,
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Thank you for forwarding and bringing to our attention the written statement of Mr[redacted] regarding his purchase on September 24th,
"Times New Roman", serif;">After reviewing Mr[redacted]'s statement, it is with immense displeasure and great regret that we inform you of the statement's shameless embellishments, gross inadequacies and malicious, unsubstantiated and utterly accusationsThe sequence of events that occurred on September 24th is as follows: Mr[redacted] and an acquaintance of his entered One More Time and expressed to ownership their mutual displeasure with the services provided to them by a competitor in the Ventura County regionThey added that they would be pleased to bring their business to One More Time and proceeded to shop for their needsOver the course of approximately ½ hour, Mr[redacted] and his acquaintance utilized the services of a One More Time staff member to search through, compare and settle on purchasing a small number of watchstrapsMr[redacted]'s acquaintance paid through the use of a credit card while Mr[redacted] tendered cash for his purchaseMr[redacted]'s receipt, a copy of which is attached to this document, reflects that his purchase was tendered on September 24th, at 5:01PM with a ticket number, as generated by our electronic ticketing software of T3-Both Mr[redacted] and his acquaintance left the business proudly sporting on their wrists the items that they paid forApproximately one hour after the purchases were finalized, Mr[redacted]'s acquaintance re-entered the store without Mr[redacted]After exhibiting what could only be understood as buyer's remorse, Mr[redacted]'s acquaintance wished to exchange one of the straps that he had purchased, and although store policy prevents an individual from returning or exchanging items that are known to be worn, the business took a clear loss (as worn merchandise can no longer be sold to clients or returned to a distributor) on the merchandise due to the impossibly brief time that the merchandise was used and, against better judgment, exchanged the strap for a different itemMr[redacted]'s acquaintance again left the business cheerfully with transparent satisfactionImportantly, the following day, September 25th, 2016, Mr[redacted] returned to One More Time seeking to return the now-worn watchstrap that he purchased the previous dayThe business informed Mr[redacted] of the longstanding store policy, which has been in effect since the store's inception, that states our unequivocal intention to gladly "provide a full refund within days and exchanges within days of purchase, provided that the item(s) are in brand new, unworn and unaltered condition, with original receipt." As mentioned previously, the fact that Mr[redacted]'s watchstrap was worn was indisputableThe fact that the store would have to take a complete loss on the return was understood and acknowledged by Mr[redacted], who stated himself that it would be unacceptable in his eyes for the business to sell his worn watchstrap to a different clientNevertheless, Mr[redacted] wished to place the displeasure for his decision and the burden of loss on One More TimeIn a demonstration of good will, and out of a desire to please a dissatisfied client, One More Time offered Mr[redacted] what it believed to be a particularly fair compromise in lieu of an unwarranted refundOne More Time offered Mr[redacted] (1) the opportunity to keep the watchstrap that was purchased and worn and (2) accept a store credit for the purchase price of the strapNeedless to say, Mr[redacted] rejected the business's attempt of please him and spurned the business's attempt to simultaneously appease a disgruntled customer while maintaining the integrity of the business's longstanding business practicesBefore concluding this response, it is important that the following is expressed in clear and unrelenting terms: Mr[redacted]'s malicious and unsubstantiated claims of "fraud" by One More Time are being taken very seriously by the businessThese claims are utterly baseless, spiteful and damagingOur legal team is currently determining whether Mr[redacted]'s libel will result in a legal action for libel and defamation damagesFor the purposes of the Revdex.com, this letter has attached to it a copy of the receipt, which was reprinted upon receiving this letterIt is unfortunate and regrettable that a client (1) failing to "realize store did not give me receipt," (or, alternatively, that he failed to take one) and (2) that used merchandise cannot be returned and sold as new, could result in such baseless, malicious, erroneous and unsubstantiated claimsOne More Time has been serving the greater Ventura County area for over two decades with integrity and genuine care for customer satisfaction, and the business will continue to do so moving forward

Dear Revdex.com, As mentioned in our previous response, One More Time has a longstanding store policy, which is displayed within the store and is printed on every receipt. Our policy expresses "our unequivocal intention to gladly provide a full refund within 7 days and exchanges within 14 days of purchase, provided that the item(s) are in brand new, unworn and unaltered condition." Mr. [redacted]’s receipt, a copy of which is attached to this document, reflects that his purchase was tendered on September 24th, 2016 at 5:01PM with a ticket number, as generated by our electronic ticketing software of T3-36052. Although the original receipt is usually kept by the client or disposed of, our business maintains the documented record of its generation in our database. Despite Mr. [redacted]'s attempt to return worn merchandise, it is true that One More Time eventually relented on its store policy in hope of appeasing a clearly disgruntled client. One More Time offered Mr. [redacted] (1) the opportunity to keep the watchstrap that was purchased and wore and  (2) accept a store credit for the purchase price of the strap. One More Time will not be engaging in a back and forth with Mr. [redacted]; please allow this email to serve as a final means of communication on the matter. Sincerely, One more time

Complaint: 11733352I am rejecting this response because: Thank you for posting One More Time's response to my complaint in a timely fashion. That being said the recounting of the occurrence is not only laughable but disheartening as the story is distorted in a way that paints One More Time in a favorable light while portraying me as a disgruntle client who didn't get what he wanted and is seeking vengeance. Please keep in mind that had the owner treated me fairly with respect & offered a compromise at the beginning I would never have file a complaint with Revdex.com. But because of his lack of customer service skills and business practice we arrived to this place in time. 
So I will address the points in One More Time's rebuttal along with inquires on the reasonings behind their unwillingness to hand out receipts and eagerly await their response. 
The receipt is a reprint so why was one not given to me at the time of purchase?   Please explain why my friend & I witness another customer asking for a receipt. Can you elaborate why my friend's wife had to get the receipt from behind the counter as one was not handed to her?  Is this common practice for One More Time to not give receipts or to explain the stores policy. Or is this One More Time way of not informing customers of store policy so they are ignorant when attempting to return said item. Had I been properly informed about store policy and given a receipt then I would have known about the no return policy on worn items and would not have walk out of the store with it on.  What is the real reasoning behind One More Time unwillingness & reluctance to giving out receipts?  What are they trying to hide?  I stand by my earlier statement of not giving out receipts and I leave it up to the Revdex.com on the reasonings on why they practice this. 
One More Time's recount of me acknowledging worn items is not accurate. As I never gave a reply to whether it was right or wrong to sell items that have been returned. Since I was never issued a receipt how could I possible know store policy nor would I reply in the manner as stated. Furthermore, it was stated the they offered me a choice to 1) keep the strap or 2) receive store credit. When was this offered?  When I first walked into said business to ask for a return I was told 'no'. As stated they gave me the reasoning behind the denial. I then asked if I could exchange it and was told 'no'. I further ask so there is nothing you can do. Once again the response was 'no'.  There was no attempt by the owner at this time to make things right nor to treat me like a customer.  He acted like he wanted me to go away and wasn't even looking at me. Basically he told me I was out of luck. I then informed him that the store policy was not true as he approved an exchange for my friend. Why was I denied the same opportunity?  He said 'it was against his better judgement'. So he decided it was better to take my money and tell me to go my merry way?  This upset me as would most people in this situation.  So I told the owner to remove the strap as it does me no good in which he responded that it will take 5-10 mins. I stepped outside to make a phone call to my friend and made sure the owner saw me calling. When I returned that's when he offered an exchange. Where was this when I first walked in?  If one was treated so unjustly at the beginning why would anyone take a comprise after being handled so poorly?  Because the owner saw me talking to my friend, he feared that my friend would become involved as he bought 2 straps (one he wore and the other which was unworned). Could it be fear that I would tell my friend how badly I was treated thereby causing my friend to return the unworned strap?  With that being said he then tried to appease me after the fact by offering an exchange in which the point was already mute as it was too little, too late. The damage was already done. 
I standby my complaint that the store is deliberately not giving out receipts to which only the business know the reasonings behind it. By not giving receipts customers are not informed of the stores policy (as I was) thereby preventing the store from any responsibilities and fully placing the burden of blame on customers.  Had the owner treated this matter in a professional manner the complaint would never have been filed nor his business practice been questioned. 
I look forward to hearing One More Time's response. 
Regards,J[redacted]