Initial Business Response /* (1000, 9, 2014/07/30) */
Received business response via email on 7/30/14:
Thank you for contacting us regarding Ms. [redacted] concern. Our records indicate that a business call was placed to Ms. [redacted] on X-XX-XXXX by Mr. [redacted], Regional Manager from...
Homegain.com. In total Ms. [redacted] received a monthly charge of $149.00 for access to our website where she can access her leads, her monthly lead service but called in stating she doesn't want that charge to go through we explain to Ms. [redacted] the charge is part of the 30 day cancellation notice. Ms. [redacted] was offered free time however, she indicated she wanted a refund and immediate cancellation of her account. We canceled her account effective immediately and waived the 30 day cancellation notice.
Ms. [redacted] then calls back and says she wants access to "HER" leads, after careful explanation we explained to Ms. [redacted] she is not paying for access to our website so she doesn't have access to the lead info, once an agent cancels he or she will not have access to our website/leads.
The information we have provided clearly indicates Ms. [redacted] involvement with Homegain as well as confirms Homegain has not violated any portion of the contract agreed to by Ms. [redacted]. The last charge incurred by Ms. [redacted] was on May 2nd 2014. At this time we would like to offer Ms. [redacted] a refund in the amount of $149.00 please let me know if you need additional information between Ms. [redacted] and Homegain.
Initial Business Response /* (1000, 6, 2014/04/08) */
I spoke to this agent. Everything has been resolved. Agent is ok.
Initial Business Response /* (1000, 9, 2014/07/30) */
Received business response via email on 7/30/14:
Thank you for contacting us regarding Ms. [redacted] concern. Our records indicate that a business call was placed to Ms. [redacted] on X-XX-XXXX by Mr. [redacted], Regional Manager from...
Homegain.com. In total Ms. [redacted] received a monthly charge of $149.00 for access to our website where she can access her leads, her monthly lead service but called in stating she doesn't want that charge to go through we explain to Ms. [redacted] the charge is part of the 30 day cancellation notice. Ms. [redacted] was offered free time however, she indicated she wanted a refund and immediate cancellation of her account. We canceled her account effective immediately and waived the 30 day cancellation notice.
Ms. [redacted] then calls back and says she wants access to "HER" leads, after careful explanation we explained to Ms. [redacted] she is not paying for access to our website so she doesn't have access to the lead info, once an agent cancels he or she will not have access to our website/leads.
The information we have provided clearly indicates Ms. [redacted] involvement with Homegain as well as confirms Homegain has not violated any portion of the contract agreed to by Ms. [redacted]. The last charge incurred by Ms. [redacted] was on May 2nd 2014. At this time we would like to offer Ms. [redacted] a refund in the amount of $149.00 please let me know if you need additional information between Ms. [redacted] and Homegain.
Thank you,
[redacted] Manager Client Services